Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11666062June 10, 2025
ENGINE
I am submitting this complaint to formally report that my 2017 Lincoln MKZ experienced engine block damage due to a failed torque converter weld, a known safety defect covered under NHTSA Recall 17V-427 / 18V-390 (Ford campaign 17S16). This recall specifically affects vehicles like mine equipped with a 2.0L gas engine and 6-speed automatic transmission, due to improperly welded torque converter studs. This failure causes loss of power and potential transmission or engine damage—precisely what occurred with my vehicle. When I brought my vehicle to an authorized Lincoln dealership in Alexandria, Virginia, the service department refused to cover the cost of repair, despite the vehicle falling within the recall parameters. Their refusal directly contradicts federal recall law (49 U.S. Code § 30120), which mandates that manufacturers and authorized dealers must remedy safety defects at no cost to the vehicle owner, regardless of ownership history or age. As a result of their denial, I am left with significant out-of-pocket costs for damage that should be addressed under a federally mandated safety recall. This poses both a financial burden and a public safety risk if other owners are similarly turned away. I am requesting that NHTSA: Investigate this dealership’s noncompliance with federal recall obligations. Ensure that Ford Motor Company and its authorized dealers are held accountable for safety-related repairs. Assist in compelling the dealer to honor the recall and reimburse or cover the cost of required repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665153June 5, 2025
UNKNOWN OR OTHER
I noticed that Ford issued recalls for select 2015 vehicles in May for issues with the backup camera. I have a 2015 Lincoln MKZ that just started experiencing the same issues that were mentioned in the May 2025 Ford backup camera recall. My camera will work for the first few seconds while in reverse, then the screen will go black. It has happened all 4 times I have driven my car today and put it in reverse. I occasionally receive a message on my display screen to "contact my dealership." I have 3 children [XXX] , [XXX] and [XXX]) and it is extremely scary to back out of my driveway with the possibility that one of them could be back there and I would not be able to see them. I would be more than happy to provide my vehicle for inspection. I have not had time to take the vehicle into the dealership but I am hoping to do that within the next week. I did not receive any warning messages and no warning lights appeared. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664875June 4, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Lincoln MKZ. The contact stated that on several occasions while exiting the vehicle, the contact observed an abnormally strong fuel odor outside the vehicle. The vehicle was taken to an independent mechanic; however, the failure was not able to be replicated; however, the gas cap was replaced. The contact stated that the failure persisted. The contact believed that the failure was related to NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664931June 4, 2025
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Lincoln MKZ. The contact stated while driving at an undisclosed speed, the engine seized, with the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that a tune-up was needed. The vehicle was not repaired. The vehicle was taken to an independent mechanic who performed the tune-up. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to the dealer and was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 107,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664541June 3, 2025
ENGINE
The contact owns a 2016 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the engine overheated with smoke coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The contact stated the vehicle lost motive power but was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663894May 30, 2025
POWER TRAIN, ENGINE
My 2018 Lincoln MKZ with the 2.0 Ecoboost Engine incurred premature engine failure at ONLY 40k miles. My safety as well as other drivers' safety at risk due to EcoBoost Engine in certain model year 2013-2019 Ford and Lincoln vehicles have an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheating and cylinder head cracking, and can cause the engine to misfire, suddenly stall, or even catch fire while driving. In April the car began to "shake" at start up. The shaking was intermittent. After a few days of this, the check engine light came on. I took it to the mechanic (T&H) to have it looked at. They said the "shaking" is the car misfiring at start up. They were not able to locate any leaks or identify the cause of the misfire. They code on the check engine light was Code P0301-Cylinder #1. During April and May the misfires have continued and got worse. I was going back and forth to T&H trying to diagnose the issue. On May 12th, while taking the kids to school, I went to pull out into traffic and the car would not accelerate. The dashboard lights said the engine was overheating. The car would not go above 10mph. Luckily my mechanic is down the street. They were concerned about excessive use of coolant and not seeing a leak anywhere. They filled the coolant, and I made a follow up appt in one week to do a borescope inspection. On May 19th, T&H did a Borescope inspection and visually confirmed coolant in cylinder #1. They provided me a copy of a TSB 22-2229 that states the engine block needs to be replaced. The cost of the engine block replacement was estimated at $8k. Engine failure at 40k miles is unacceptable. An engine block replacement due to a manufacturing/design flaw should be covered by Lincoln Motor Co as a goodwill repair regardless of warranty status.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663927May 30, 2025
ENGINE
Ford have a Huge problem with the 2.0 ecoboost. Where coolant pass through the cylinder and make engine mix oil and coolant. Ford have a thousand of claim about this and still doesn’t have any solution and they make customer pay everything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661398May 16, 2025
ENGINE
While driving the car in commuter traffic on Route 22 Highway the car transmission stopped working and car bucked and then stopped. Upon getting out of the lane of traffic there was a large amount of transmission fluid on the ground. Car had to be towed as it would not move. Danger was the car stopping on the highway in busy traffic. Upon inspection by car dealer they found it had a broken transmission cooler line . The Lincoln dealer put in a Tube Assembly repair kit and replaced all trans cooler lines at a cost of $ 1,029.72 to me. No Warning lamps or messages came on before the lines broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660825May 14, 2025
ELECTRICAL SYSTEM
-Rear view camera will only work 20% of the time at best. -The outside trunk button does not work at all, but the trunk button on the remote and inside the vehicle work. -The heated and cooling seats seldomly work. - The vehicle has randomly shut down, followed by trouble starting while in park on a few occasions in the last few years. -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660488May 12, 2025
UNKNOWN OR OTHER
Backup camera is showing opposite side. Left side is on yhe right and right side is on the left
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658733May 4, 2025
POWER TRAIN, EXTERIOR LIGHTING, UNKNOWN OR OTHER
I bought this car and it started making a tick sound and when I got it home the drive train was hanging
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658567May 2, 2025
POWER TRAIN
The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that while driving 35 MPH, there was an abnormal sound coming from the engine. No warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654602April 14, 2025
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
After reading about the numerous complaints about this vehicles transmission issues I have decided to come here. The PCM and TCM need to be changed in the vehicle. Causing rough shifts from 2nd to 3rd and 3rd to 4th which essentially will cause you to replace the transmission because of the damage it causes. Also constantly having drive control malfunction, check headlamp system messages popping up. There is also horrendous noise from the rear suspension any time you go over any type of anomaly in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652407April 2, 2025
ENGINE
Approximately 2 weeks ago, my 2017 Lincoln MKZ Reserve began sputtering/hesitating during acceleration. On 03/31/2025, I took it to the Heiser Ford-Lincoln in Glendale, WI for service and the diagnosis was I needed to replace my “engine long block” because of engine coolant leaking into the engine cylinders. I was given at an estimated cost of $8,000. I researched and found Technical Service Bulletin 22-2229 listing this issue as a not-so-uncommon problem with Ford’s 2.0 Liter engines. I am highly concerned that this could cause the engine to seize while driving with coolant compromising the viscosity of the engine oil. I firmly believe this should be elevated to a Recall status as this engine is used in several 2017 through 2019 Ford and Lincoln car models - and the occurrence has been frequent enough to have a TSB created.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651990April 1, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, ENGINE
The contact owns a 2017 Lincoln MKZ. The contact stated that after starting the vehicle, while the vehicle was idling, the vehicle was shaking and vibrating abnormally. Additionally, after shifting to drive, the vehicle erroneously lunged forward, and while shifting into reverse the vehicle jerked backwards. The vehicle was taken to the local dealer who diagnosed that the torque converter and engine were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V390000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651649March 31, 2025
ENGINE
I have purchased a used 2017 Lincoln MKZ Reserve 2.0l in August of 2023 that started losing coolant and smoking from exhaust. Upon further investigation the coolant was noticed in the cylinder 2 through the spark plug opening. I had changed the head gasket and noticed the slotted coolant journals between the cylinders which was clear this was where the coolant was leaking from. After replacing the cylinder head gasket it run fine for about another month before starting to have same issues of losing coolant and smoking from exhaust, coolant was observed in cylinders 2 and 3. Ford recommended replacing the engine to the new design engine that eliminated the slots, this would be at Customer cost. Engine cost was $2,618.67 in March of 2024 just to purchase the engine, i replaced the engine myself. Vehicle was at 58,735 miles but warranty was out of date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647162March 8, 2025
STEERING
Steering assist fault
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646784March 6, 2025
AIR BAGS, SERVICE BRAKES, UNKNOWN OR OTHER
Varsity Ford Lincoln is refusing to fix open recalls. My vehicle has been sitting with them for 90 days. Lincoln is refusing to help. Now the dealership in a letter is stating they are not going to fix the open recalls because I have to pay them money to fix my brakes before they'll do that in a text. They are extorting me.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11645965March 3, 2025
ENGINE
dashboard showing Check engine light. Car hesitating, running very rough. Not driveable. Dealership diagnosed problem as coolant leaking into cylinder requiring engine replacement to fix the issue. Cost for Dealer to Diagnose problem $254.00. Cost to repair Estimate ...$7,700 + Taxes & Fees. Dealer states no assistance from Ford/Lincoln available as vehicle is out of warranty. TSB was issued June 26 2019 regarding this problem related to 2017-2019 Model Years MKZ with 2.0 L Ecoboost engine. Although there are many, many reports of this problem being a widespread issue, to date, nothing has been done to remediate the problem for owners experiencing this issue. Many other Ecoboost engines have been recalled for issues relating to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642912February 15, 2025
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
While traveling on interstate at70 mph a red triangle appears on dash engine turns off warning on dash to stop asap. All you have is electrical power which is not much. Car needs to be turned off and restarted. This may occur again in a few minutes or not. Took to dealer they said they replaced an O2 sensor. It still turns off. Back to dealer. They can’t reproduce. Has happened to me at least 8 times on surface streets and highways. Extremely dangerous to loose power on highways. This started about 6 months ago. Still happening. Last incident was today
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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