Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11286485December 2, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
CAR IN QUESTION: 2011 LINCOLN MKZ HYBRID, 163,287 KM (101,484 MILES). DRIVING ON A CITY STREET ALL OF THE SUDDEN WARNING LIGHTS COME ON: ABS, TRACTION CONTROL, GIANT WRENCH, P/BRAKE LIGHT, SERVICE ADVANCETRAC. BRAKE PEDAL ALL THE WAY TO THE FLOOR, I BLEW A STOP SIGN, AS CAR WAS SLOWING DOWN, BUT THAN JUST ROLLED THRU THE INTERSECTION. HAD TO USE A PARKING BRAKE TO COME TO A COMPLETE STOP WHEN I WAS LOOKING FOR A SAFE SPOT TO PULL OVER. HAD TO REPLACE HYDRAULIC CONTROL MODULE AND ABS MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286486December 2, 2019
ENGINE
CAR IN QUESTION: 2011 LINCOLN MKZ HYBRID, 90,379 MILES DRIVING ON A HIGHWAY, WRENCH LIGHT COMES ON, CHECK ENGINE LIGHT COMES ON, NO POWER FROM THE ENGINE WHEN APPLYING A THROTTLE. DUE TO A VEHICLE BEING A HYBRID, COAST ON BATTERY POWER TO A SHOULDER. THROTTLE BODY HAD TO BE REPLACED. THERE WAS A RECALL FOR A FORD FUSION AND A MERCURY MILAN FOR THE SAME PROBLEM, BUT NO RECALL FOR A LINCOLN MKZ AND NO RECALL FOR A HYBRID. ALTHOUGH THEY USE EXACTLY THE SAME PART NUMBER FOR A THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282621November 27, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) IN 2015. WHILE DRIVING VARIOUS SPEEDS, THE DOORS SUDDENLY OPENED. THE CONTACT STATED THAT THE DOOR LATCHES FAILED A TOTAL OF THREE MORE TIMES. THE CONTACT FOUND THAT THERE WAS A SUPPLEMENTAL RECALL IN 2017 PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES), BUT SHE DID NOT RECEIVE A RECALL NOTIFICATION. THE CONTACT TOOK THE VEHICLE TO OXMOOR FORD LINCOLN (LOCATED AT 100 OXMOOR LN, LOUISVILLE, KY 40222, 502-426-2500) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE SUPPLEMENTAL RECALL. THE MANUFACTURER WS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE MET THE MANUFACTURING DATES OF THE RECALL AND THE LOCATION. THE MANUFACTURER PROVIDED CASE NUMBER: CAS24969610T1X3K6. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282489November 26, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING 20 MPH, THE REAR PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT MANAGED TO HOLD THE DOOR CLOSED WITH A TOWEL AND DROVE TO JACK DEMMER FORD (37300 MICHIGAN AVE, WAYNE, MI 48184, (734) 529-5521). THE DEALER TAPED THE DOOR CLOSED, BUT DID NOT DIAGNOSE THE VEHICLE. THE VEHICLE WAS THEN TAKEN TO SPIRIT FORD (4402 ANN ARBOR RD, DUNDEE, MI 48131, (734) 529-5521) WHERE IT WAS DIAGNOSED THAT THE REAR DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE DEALER STATED THAT THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED PER AN UNKNOWN RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 24889725, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS APPROXIMATELY 32,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282219November 25, 2019
SERVICE BRAKES
THE VEHICLE REMAINED WITHOUT BRAKES WHILE DRIVING. ONE WEEK AND I HAVE NO NEWS. PLEASE CALL LINCOLN AND HOW THE CAR CARRIES FOR 8 YEARS, THEY DID NOT WANT TO DO ANYTHING WHEN IT IS SOMETHING OF SAFETY AND LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282314November 25, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE THE CONTACT'S WIFE WAS DRIVING AND ATTEMPTING TO APPLY THE BRAKES, THE BRAKE PEDAL LOWERED SLOWLY. THE CONTACT STATED THAT HIS WIFE STRUCK A FLOWER POT ON A NEARBY LAWN AND HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPAIRED THE MASTER CYLINDER, BUT THE FAILURE RECURRED. THE CONTACT RETURNED THE VEHICLE TO THE CERTIFIED MECHANIC WHO DISCOVERED A MECHANISM UNDER THE BRAKE PEDAL THAT PROHIBITED THE BRAKE PEDAL FROM BEING ABLE TO BE DEPRESSED APPROPRIATELY. THE MECHANISM WAS REMOVED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, THE CONTACT HAD NOT YET RECEIVED A RESPONSE. THE FAILURE MILEAGE WAS 40,000. THE CONSUMER STATED THERE WAS AN OBSTRUCTION ABOVE THE GAS AND BRAKE PEDALS. THE OBSTRUCTION PREVENT THE DRIVER FROM APPLYING THE NECESSARY PRESSURE TO THE PEDALS. A MECHANIC STATED THE FAILURE WAS DUE TO POOR RESPONSE TIMING OF THE VEHICLE'S MASTER CYLINDER. THE MASTER CYLINDER WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS INVOLVED IN 2 ACCIDENTS DUE TO THE FAILURE.*JS *JS *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11281836November 22, 2019
SERVICE BRAKES
THE ABS MODULE IN MY CAR FAILED ON 11/20/19. THE CAR HAD APPROXIMATELY 53,500 MILES AT THE TIME OF FAILURE. THE CAR HAD BEEN SERVICED AT THE DEALER FIVE DAYS PRIOR ON 11/15/19 INCLUDING A MULTI POINT SYSTEM INSPECTION AND REPLACEMENT OF THE RECALLED AIR BAGS . NO "WARNING" OR INDICATOR OF A PROBLEM WITH THE ABS SYSTEM WAS IDENTIFIED. WHEN THE ABS MALFUNCTION INDICATOR LIGHTS CAME ON I HAD JUST TURNED THE VEHICLE ON AND WAS PULLING OUT OF MY DRIVEWAY AND SO PROCEEDED VERY SLOWLY DOWN MY STREET (WHICH HAS A DOWNGRADE) ONLY TO REALIZE I HAD LOST BRAKING POWER AND HAD TO USE MY EMERGENCY BRAKE TO FIRMLY / COMPLETELY STOP. I WAS TOWED TO THE DEALER WHO INDICATED THAT THERE WOULD BE NO WARNING IN AN ABS MODULE FAILURE AND SO COULD NOT HAVE BEEN IDENTIFIED FIVE DAYS PRIOR. THE DEALER SERVICE ADVISOR INDICATED HE WAS ABLE TO STOP THE CAR IN THE SERVICE BAY WHEN PULLING IT FORWARD AT A LOW SPEED ON A FLAT SERVICE. HAD I BEEN TRAVELING AT HIGH SPEED OR IN TRAFFIC I AM CONCERNED THIS COULD HAVE RESULTED IN AN ACCIDENT WITH POTENTIAL FOR SERIOUS INJURY OR FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281086November 19, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE DRIVING 35 MPH, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN 2017. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280857November 18, 2019
ELECTRICAL SYSTEM
HEATED SEAT MODULE PROGRAMMING PUT OUT TOO MUCH CURRENT AND MELTED WIRING HARNESS UNDER THE SEAT. LUCKILY IT DIDN'T START A FIRE. THE CALIBRATION FIRMWARE HAS AN UPDATE TO FIX THIS PROBLEM, BUT I WAS UNAWARE BECAUSE THERE IS NO RECALL OR SERVICE WARNING. IF THEY HAVE A FIX FOR IT, WHY NOT NOTIFY FOLKS. THE VEHICLE WAS IN MOTION WHEN I SMELLED BURNING. A VIDEO FROM THE DEALER CAN BE SEEN HERE: HTTPS://YOUTU.BE/1AVTHV3T_XG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279778November 13, 2019
STEERING, WHEELS
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. WHILE DRIVING 25 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE PULLED TO THE RIGHT OR LEFT INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GRAND LEDGE FORD LINCOLN (6080 E SAGINAW HWY, GRAND LEDGE, MI 48837, (517) 627-8100) WHERE IT WAS TEST DRIVEN. THE DEALER DID NOT FIND ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO LAFONTAINE FORD OF LANSING (5103 S CEDAR ST, LANSING, MI 48911, (517) 394-7000) WHERE IT WAS TEST DRIVEN. THE DEALER CONFIRMED THAT THE ALIGNMENT WAS UNEVEN. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V167000(STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: 24864137. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277653November 2, 2019
SERVICE BRAKES
BRAKE LIGHT LED ASSEMBLY HAS 2 OF 3 ROWS NOT FUNCTIONING; FORD EXTENDED WARRANTY ON 2010 & '11 MODEL YEAR, BUT NOT 2012 FOR THIS FAILURE. SEEMS A DEFECT FAILURE FORD HAS ADMITTED ON EARLIER MODEL YEARS, BUT DOES NOT WANT TO ADMIT IT ALSO HAPPENS ON THIS MODEL YEAR. GUESS THEY ARE USING LEFT OVER PARTS'. LOTS OF PICTURES OF THIS PROBLEM ON THE WEB / INTERNET. PASSENGER / RIGHT SIDE BRAKE LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277515November 1, 2019
ELECTRICAL SYSTEM
PORTION OF LED TAIL-LIGHTS ARE OUT. THIS IS A KNOWN ISSUE THAT HAS BEEN COVERED ON 2010'S AND 2011'S HOWEVER MY 2012 IS NOT COVERED EVEN THOUGH THEY ARE IDENTICAL VEHICLES WITH IDENTICAL PART NUMBERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277159October 30, 2019
VEHICLE SPEED CONTROL, WHEELS
CARVANA STATES "THANK YOU FOR TAKING THE TIME TO EMAIL US ABOUT YOUR RECENT VEHICLE PURCHASE! CARVANA TAKES PRIDE IN THE VEHICLES THAT WE PROVIDE AND SELL TO EVERY CUSTOMER. PER OUR STANDARDS, WE COMPLETE A 150 POINT INSPECTION OF EVERY VEHICLE HOWEVER THIS WAS NOT THE CASE. I HAD SO MANY ISSUES FROM TRANSMISSION FAILURE, SPEAKERS NOT WORKING, SPEED ISSUES WITH CAR NOT ACCELERATING TO TIRES NOT BEING THE CORRECT ONES SO I WOULD SLIDE ON RAINING DAYS AND ALMOST CRASH ON 3 OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271446October 28, 2019
STEERING
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. ALSO, 'SERVICE ADVANCETRAC' AND 'SERVICE STEERING ASSIST' WERE DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271448October 28, 2019
STEERING
THE FIRST TIME IT HAPPENED WAS WHILE DRIVING WHEN MY WHEEL LOCKED UP AND I WAS UNABLE TO TURN IT AT ALL. IT HAPPENED AGAIN AFTER GAS AT A GAS STATION, I WAS STATIONARY BUT THE STEERING WHEEL STILL LOCKED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271477October 28, 2019
SERVICE BRAKES
TWO WEEKS AGO I GOT IN MY CAR AND DROVE DOWN TO THE INTERSECTION AT THE END OF MY STREET. WHEN I HIT THE BRAKE PEDAL, NOTHING HAPPENED OTHER THAN THE SUDDEN APPEARANCE OF THREE DASHBOARD WARNING LIGHTS ABOUT BRAKE FAILURE. THE CAR WOULD NOT STOP AND CONTINUED INTO THE INTERSECTION. BEFORE CALAMITY STRUCK, I MANAGED TO PULL UP THE PARKING BRAKE AND TURN THE CAR INTO THE CURB, STOPPING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269944October 21, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WENT TO START MY VEHICLE NO POWER AT ALL.. WEIRD NOTHING EVER HAPPENED LIKE THAT BEFORE. SO I GET AAA TO GIVE ME A BOOST. I GET TO MY DESTINATION. GO TO GET BACK IN MY CAR AND LEAVE. CAR DEAD NO POWER AT ALL. GET TOWED TO THE DEALER. BATTERY CHECK WAS GOOD. THEY COULDN'T FIND OUT THE PROBLEM. THEN THE CAR WOULD GET JUMP STARTED BUT WOULDN'T TURN OFF WHEN YOU PRESS THE BUTTON ONLY THE AUXILIARY THINGS WOULD POWER OFF. THE DEALER IS TELLING ME IT'S WATER DAMAGE BUT HOW? IT'S GARAGE KEPT..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269005October 16, 2019
SERVICE BRAKES
BRAKES FADE WHILE WAITING FOR STOP LIGHTS, SOMETIMES BREAK PETAL ALL WAY UP AND OTHER TIMES HALF WAY UP. YOU NEVER KNOW HOW FAR THE PETAL WILL BE WHEN STOPPING, UP OR HALF WAY DOWN. FADES WHEN WAITING, PUT IN NEUTRAL IF LONG LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269056October 16, 2019
AIR BAGS
I HAVE RECEIVED LETTER FOR RECALL AND LETTER STATING THERE PARTS AVAILABLE FOR THIS RECALL. I CALLED THE NEAREST DEALER AN GAVE MY INFO AND THE RESPONSE WAS THAT THEY HAVE NOT YET RECEIVED PARTS. I ATTEMPTED AGAIN BEING THAT I HAD NOT HEARD FROM THEM AFTER THEM STATING THAT THEY WOULD CALL WHEN PARTS CAME AVAILABLE. IT'S HAS BEEN OVER A YEAR, AN IN THE YEAR I HAVE BEEN IN TWO ACCIDENTS. I NEED THIS ISSUE TO BE FIXED REPLACED OR REFUNDED OF THE CAR VALUE. THE WAIT HAS BEEN WAY TOO LONG CAUSING ANXIETY WITH THE STRESS OF BEING SEVERELY HURT OR EVEN KILLED. * (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11268631October 15, 2019
STEERING
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. WHILE THE CONTACT ENTERED THE DRIVEWAY AT APPROXIMATELY 3 MPH, THE STEERING SEIZED AND THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSIST FAILED AND NEEDED TO BE REPLACED. GRIFFIN PHILLIS FORD (PA-257, SENECA, PA 16346, (814) 676-9295) REPROGRAMMED THE STEERING THREE ADDITIONAL TIMES, BUT THE SAME FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 24287519. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 74,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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