Lincoln MKZ Service Bulletins

484 manufacturer communications on file.

• May 24, 2022•Document ID: 10212957

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 50804

  Date Added:

  June 1, 2022

  Manufacturer:

  FORD

  Summary

  Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.

  Associated Products (174)

  2023 Ford E-1502023 Ford E-2502023 Ford E-3502023 Ford E-4502023 Ford F-6502023 Ford F-7502022 Ford Bronco2022 Ford E-1502022 Ford E-2502022 Ford E-3502022 Ford E-4502022 Ford Edge2022 Ford Escape2022 Ford Expedition2022 Ford Explorer2022 Ford F-1502022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-550+ 154 more
  Associated Documents

  • DownloadMC-10212957-0001.pdf↗
• May 13, 2022•Document ID: 10211957

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EXTERIOR LIGHTING:BRAKE LIGHTS

  Mfr Comm. #:

  22R01-S1

  Date Added:

  May 19, 2022

  Manufacturer:

  LINCOLN

  Summary

  Certain 2014 - 2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles Brake Stop Lamps Remain On - Under Safety Recall 22S02, in some of the affected vehicles, exposure to a high temperature, high humidity, and high salinity environment is causing the brake pedal “stop bumper” to disintegrate and fall off on some of the affected vehicles resulting in the brake stop lamps remaining on continuously, even when the brake pedal is not applied. If the brake pedal bumper is missing on automatic transmission vehicles, the engine can be started, and the transmission can shift out of park without depressing the brake pedal. For 22R01, owners will be instructed to request a repair under this regional program if their vehicle exhibits brake pedal concerns or if they are concerned about the brake pedals in their vehicles.

  Associated Products (5)

  2015 Ford Fusion2015 Ford Mustang2015 Lincoln MKZ2014 Ford Fusion2014 Lincoln MKZ
  Associated Documents

  • DownloadMC-10211957-0001.pdf↗
• May 4, 2022•Document ID: 10211728

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SSM 50744

  Date Added:

  May 14, 2022

  Manufacturer:

  LINCOLN

  Summary

  Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result of a differential or transfer shaft bearing failure and the transmission can be overhauled/rebuilt. Service tools and service parts are now available. Refer to the Workshop Manual, Section 307-01.

  Associated Products (28)

  2022 Ford Escape2022 Ford Maverick2022 Lincoln Corsair2021 Ford Escape2021 Lincoln Corsair2020 Ford Escape2020 Ford Fusion2020 Lincoln MKZ2019 Ford Fusion2019 Lincoln MKZ2018 Ford C-Max2018 Ford Fusion2018 Lincoln MKZ2017 Ford C-Max2017 Ford Fusion2017 Lincoln MKZ2016 Ford C-Max2016 Ford Fusion2016 Lincoln MKZ2015 Ford C-Max+ 8 more
  Associated Documents

  • DownloadMC-10211728-0001.pdf↗
• May 2, 2022•Document ID: 10211709

  Service Bulletin/Repair Instructions
  ENGINE; ELECTRICAL SYSTEM

  Mfr Comm. #:

  TSB 22-2162

  Date Added:

  May 12, 2022

  Manufacturer:

  FORD

  Summary

  Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup displayed on SYNC infotainment screen during the Authorization process. This may be due to the Sync Software. To correct the condition, follow the Service Procedure to toggle Valet Mode.

  Associated Products (23)

  2020 Ford Fusion2019 Ford Fusion2018 Ford Focus2018 Ford Fusion2017 Ford C-Max2017 Ford Focus2017 Ford Fusion2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2016 Ford C-Max2016 Ford Focus2016 Ford Fusion2016 Lincoln MKC2016 Lincoln MKX2016 Lincoln MKZ2015 Ford C-Max2015 Ford Fusion2015 Lincoln MKC+ 3 more
  Associated Documents

  • DownloadMC-10211709-0001.pdf↗
• April 27, 2022•Document ID: 10210816

  Service Bulletin/Repair Instructions
  COMMUNICATION:MANUFACTURER TELEMATICS

  Mfr Comm. #:

  SSM 50726

  Date Added:

  May 3, 2022

  Manufacturer:

  FORD

  Summary

  Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (56)

  2021 Ford Bronco Sport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit Connect2020 Lincoln Aviator2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus2020 Lincoln Navigator2019 Ford Ecosport+ 36 more
  Associated Documents

  • DownloadMC-10210816-0001.pdf↗
• April 15, 2022•Document ID: 10210391

  Service Bulletin/Repair Instructions
  EQUIPMENT; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  TSB 22-2133

  Date Added:

  April 20, 2022

  Manufacturer:

  FORD

  Summary

  Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.

  Associated Products (16)

  2019 Ford Escape2019 Ford Fusion2019 Lincoln MKC2019 Lincoln MKZ2018 Ford Edge2018 Ford Escape2018 Ford Fusion2018 Lincoln MKC2018 Lincoln MKZ2017 Ford Edge2017 Ford Escape2017 Ford Fusion2017 Lincoln MKC2017 Lincoln MKZ2016 Ford Edge2015 Ford Edge
  Associated Documents

  • DownloadMC-10210391-0001.pdf↗
• April 5, 2022•Document ID: 10210941

  Service Bulletin/Repair Instructions
  EQUIPMENT; COMMUNICATION:MANUFACTURER TELEMATICS

  Mfr Comm. #:

  SSM 50651

  Date Added:

  May 4, 2022

  Manufacturer:

  FORD

  Summary

  In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option

  Associated Products (110)

  2022 Ford Bronco2022 Ford Bronco Sport2022 Ford Edge2022 Ford Escape2022 Ford Expedition2022 Ford Explorer2022 Ford F-1502022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford Maverick2022 Ford Mustang2022 Ford Mustang Mach-E2022 Ford Ranger2022 Ford Transit2022 Lincoln Aviator2022 Lincoln Corsair2022 Lincoln Nautilus2022 Lincoln Navigator+ 90 more
  Associated Documents

  • DownloadMC-10210941-0001.pdf↗
• March 28, 2022•Document ID: 10209374

  Service Bulletin/Repair Instructions
  AIR BAGS

  Mfr Comm. #:

  22B05

  Date Added:

  April 4, 2022

  Manufacturer:

  FORD

  Summary

  Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles Driver & Passenger Airbag Module Quality Control Inspection: Ford Motor Company has determined that some vehicles claimed by dealers as repaired under Takata Airbag Safety Recalls 15S21, 17S42, 18S02, 19S01, and 21S12 may not have received the claimed repairs. The propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.

  Associated Products (52)

  2014 Ford Mustang2013 Ford Mustang2012 Ford Fusion2012 Ford Mustang2012 Lincoln MKZ2012 Lincoln Zephyr2011 Ford Fusion2011 Ford Mustang2011 Ford Ranger2011 Lincoln MKZ2011 Lincoln Zephyr2011 Mercury Milan2010 Ford Edge2010 Ford Fusion2010 Ford Mustang2010 Ford Ranger2010 Lincoln MKX2010 Lincoln MKZ2010 Lincoln Zephyr2010 Mercury Milan+ 32 more
  Associated Documents

  • DownloadMC-10209374-0001.pdf↗
• March 25, 2022•Document ID: 10209364

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING; ELECTRICAL SYSTEM

  Mfr Comm. #:

  22R01

  Date Added:

  April 4, 2022

  Manufacturer:

  FORD

  Summary

  Certain 2014-2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles - Brake Stop Lamps Remain On. Under Safety Recall 22S02, in some of the affected vehicles, exposure to a high temperature, high humidity, and high salinity environment is causing the brake pedal "stop bumper" to disintegrate and fall off on some of the affected vehicles resulting in the brake stop lamps remaining on continuously, even when the brake pedal is not applied. If the brake pedal bumper is missing on automatic transmission vehicles, the engine can be started, and the transmission can shift out of park without depressing the brake pedal. For 22R01, owners will be instructed to request a repair under this regional program if their vehicle exhibits brake pedal concerns or if they are concerned about the brake pedals in their vehicles.

  Associated Products (5)

  2015 Ford Fusion2015 Ford Mustang2015 Lincoln MKZ2014 Ford Fusion2014 Lincoln MKZ
  Associated Documents

  • DownloadMC-10209364-0001.pdf↗
• March 21, 2022•Document ID: 10209209

  Service Bulletin/Repair Instructions
  SEATS; EQUIPMENT:MECHANICAL; EQUIPMENT

  Mfr Comm. #:

  TSB 22-2104

  Date Added:

  March 22, 2022

  Manufacturer:

  FORD

  Summary

  This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

  Associated Products (123)

  2022 Ford Bronco2022 Ford Bronco Sport2022 Ford Edge2022 Ford Escape2022 Ford Expedition2022 Ford F-1502022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford Maverick2022 Ford Mustang2022 Ford Mustang Mach-E2022 Ford Ranger2022 Lincoln Nautilus2021 Ford Bronco2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Edge2021 Ford Escape+ 103 more
  Associated Documents

  • DownloadMC-10209209-0001.pdf↗
• February 17, 2022•Document ID: 10208146

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  SSM 50502

  Date Added:

  February 23, 2022

  Manufacturer:

  LINCOLN

  Summary

  Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.

  Associated Products (112)

  2022 Ford Escape2022 Ford Expedition2022 Ford Explorer2022 Ford F-1502022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford Mustang2022 Ford Mustang Mach-E2022 Ford Ranger2022 Lincoln Aviator2022 Lincoln Corsair2022 Lincoln Nautilus2022 Lincoln Navigator2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-150+ 92 more
  Associated Documents

  • DownloadMC-10208146-0001.pdf↗
• January 28, 2022•Document ID: 10207136

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 50439

  Date Added:

  February 4, 2022

  Manufacturer:

  FORD

  Summary

  Some 2017-2020 Fusion/MKZ and 2017-2019 Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.

  Associated Products (14)

  2020 Ford Fusion2020 Lincoln MKZ2019 Ford Escape2019 Ford Fusion2019 Lincoln MKC2019 Lincoln MKZ2018 Ford Escape2018 Ford Fusion2018 Lincoln MKC2018 Lincoln MKZ2017 Ford Escape2017 Ford Fusion2017 Lincoln MKC2017 Lincoln MKZ
  Associated Documents

  • DownloadMC-10207136-0001.pdf↗
• December 23, 2021•Document ID: 10205694

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  SSM 50375

  Date Added:

  December 27, 2021

  Manufacturer:

  FORD

  Summary

  Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.

  Associated Products (126)

  2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Ranger2021 Ford Transit2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer+ 106 more
  Associated Documents

  • DownloadMC-10205694-0001.pdf↗
• December 14, 2021•Document ID: 10205482

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  SSM 50346

  Date Added:

  December 26, 2021

  Manufacturer:

  LINCOLN

  Summary

  Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (66)

  2021 Ford Edge2021 Ford Expedition2021 Ford Explorer2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Ranger2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Edge2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-450+ 46 more
  Associated Documents

  • DownloadMC-10205482-0001.pdf↗
• December 7, 2021•Document ID: 10205727

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC

  Mfr Comm. #:

  21N11-S3

  Date Added:

  January 3, 2022

  Manufacturer:

  LINCOLN

  Summary

  Certain 2006-2010 Model Year Fusion/Milan/MKZ/Zephyr Vehicles Equipped with Anti-Lock Brake Systems DOT 3 Brake Fluid and Anti-Lock Brake System Function In some of the affected vehicles, customers may return to the dealer with complaints of extended brake pedal travel after either 19S54 or 20S14 was previously performed and the program is closed

  Associated Products (19)

  2010 Ford Fusion2010 Lincoln MKZ2010 Lincoln Zephyr2010 Mercury Milan2009 Ford Fusion2009 Lincoln MKZ2009 Lincoln Zephyr2009 Mercury Milan2008 Ford Fusion2008 Lincoln MKZ2008 Lincoln Zephyr2008 Mercury Milan2007 Ford Fusion2007 Lincoln MKZ2007 Mercury Milan2006 Ford Fusion2006 Lincoln MKZ2006 Lincoln Zephyr2006 Mercury Milan
  Associated Documents

  • DownloadMC-10205727-0001.pdf↗
• November 19, 2021•Document ID: 10203656

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  TSB 21-2411

  Date Added:

  December 1, 2021

  Manufacturer:

  FORD

  Summary

  This article supersedes TSB 21-2342 to update the Issue, Action, and Service Procedure. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to: Sirius audio not functioning properly after a key cycle with active subscription Presets not responding or indicating properly Intermittent audio echo/robotic voice heard during a Bluetooth phone call Wi-Fi connection message pop-up every key cycle Frozen unresponsive touchscreen Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only) Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only) Inoperative infotainment applications Poor/no AppLink function Apple CarPlay not launching on connection or a black screen when connected Voice prompts that skip or have short pauses while directions are being provided

  Associated Products (46)

  2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Ranger2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer+ 26 more
  Associated Documents

  • DownloadMC-10203656-0001.pdf↗
• November 4, 2021•Document ID: 10203848

  Service Bulletin/Repair Instructions
  COMMUNICATION:MANUFACTURER TELEMATICS; UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 50257

  Date Added:

  December 7, 2021

  Manufacturer:

  LINCOLN

  Summary

  Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed. The customer can pay to upgrade their 3G modem with a 4G modem by following the information in FSA 21B09. Refer to FSA 21B09 for reference and not for claiming.

  Associated Products (23)

  2020 Ford Fusion2019 Ford Fusion2018 Ford Focus2018 Ford Fusion2017 Ford C-Max2017 Ford Focus2017 Ford Fusion2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2016 Ford C-Max2016 Ford Focus2016 Ford Fusion2016 Lincoln MKC2016 Lincoln MKX2016 Lincoln MKZ2015 Ford C-Max2015 Ford Fusion2015 Lincoln MKC+ 3 more
  Associated Documents

  • DownloadMC-10203848-0001.pdf↗
• November 3, 2021•Document ID: 10204043

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  21B09

  Date Added:

  December 7, 2021

  Manufacturer:

  LINCOLN

  Summary

  Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.

  Associated Products (22)

  2020 Ford Fusion2019 Ford Fusion2018 Ford Fusion2017 Ford C-Max2017 Ford Focus2017 Ford Fusion2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2016 Ford C-Max2016 Ford Focus2016 Ford Fusion2016 Lincoln MKC2016 Lincoln MKX2016 Lincoln MKZ2015 Ford C-Max2015 Ford Fusion2015 Lincoln MKC2015 Lincoln MKZ+ 2 more
  Associated Documents

  • DownloadMC-10204043-0001.pdf↗
• November 2, 2021•Document ID: 10203841

  Service Bulletin/Repair Instructions
  COMMUNICATION:MANUFACTURER TELEMATICS; UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 50251

  Date Added:

  December 7, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (54)

  2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit Connect2020 Lincoln Aviator2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus2020 Lincoln Navigator2019 Ford Ecosport2019 Ford Edge+ 34 more
  Associated Documents

  • DownloadMC-10203841-0001.pdf↗
• November 2, 2021•Document ID: 10203840

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; SEATS

  Mfr Comm. #:

  SSM 50250

  Date Added:

  December 7, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017 MKZ and Fusion vehicles equipped with memory seats and built on or before 03-Jun-2016 may exhibit a discharged battery or a battery drain condition. Before performing normal diagnostics, reprogram the driver door module (DDM) to the latest calibration using the Integrated Diagnostic System (IDS). Use causal part 14B291 and applicable labor operations from Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (2)

  2017 Ford Fusion2017 Lincoln MKZ
  Associated Documents

  • DownloadMC-10203840-0001.pdf↗