Lincoln MKX Complaints

1,418 consumer complaints on file.

#11083747April 7, 2018
UNKNOWN OR OTHER
WIFE WAS DRIVING TO WORK ON MARCH 15, 2018, AROUND 2 PM EST, ON A DIVIDED ROAD AROUND 35 MPH. CLEAR SUNNY DAY WITH NO TRAFFIC AROUND HER. SHE HEARD A VERY LOUD NOISE AND PULLED INTO THE NEAREST PARKING LOT TO SEE WHAT HAPPENED. SHE LOOKED AT THE BODY OF CAR AND TIRES AND DID NOT SEE ANYTHING. SHE CONTINUED TO WORK, AROUND 3 MILES, AND LOOKED AGAIN WHEN SHE ARRIVED. SHE THEN NOTICED THE VISTA GLASS TO THE REAR OF THE SUNROOF HAD IMPLODED. FROM THE INSIDE IT WAS ALL SHATTERED BUT IN TACK. FROM THE OUTSIDE THERE WERE VISIBLE CRACKS. SEE INSIDE AND OUTSIDE PHOTO. WHEN WE CALLED LINCOLN TO SEE IF THERE WERE ANY RECALLS OR ANY KNOWN ISSUES, THEY SAID NO AND TO CALL INSURANCE SINCE GLASS IS NOT COVERED. WHEN WE RESEARCHED ON THE WEB, WE SAW A NUMBER OF POSTINGS FOR SIMILAR IMPLOSIONS ON LINCOLN MODELS AND FORD EDGE. POSTINGS SAID TO FILE A COMPLAINT FOR A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083284April 4, 2018
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. WHILE DRIVING VARIOUS SPEEDS, ON AN INCLINE OR DECLINE, THE VEHICLE DID NOT RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED AND WOULD NOT ACCELERATE FORWARD IN STOP AND GO TRAFFIC. FURTHERMORE, THE CHECK ENGINE INDICATOR ILLUMINATED BRIEFLY AND THE RPMS RAPIDLY INCREASED. ROB SIGHT FORD IN KANSAS CITY, MISSOURI WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. IN ADDITION, THE DEALER OFFERED TO PROVIDE DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-14516361. THE FAILURE MILEAGE WAS 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081920March 28, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I KEEP GET THE CHECK FUEL FILL INLET SYSTEM ERROR ON MY VEHICLE. I'VE HAD IT FIXED BUT THE LIGHT COMES RIGHT BACK ON. MY CAR JERKS AS I AM DRIVING AND SOMETIMES STALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081848March 28, 2018
AIR BAGS
RECALL WAS ISSUED JUNE 2016. REC'D UPDATE IN DECEMBER 2017 STATING NOT TO ALLOW ANYONE TO SIT IN THE FRONT PASSENGER SEAT OF MY CAR TO PREVENT INJURY OR DEATH. I AM A ONE VEHICLE HOME AND THIS IS NOT POSSIBLE. THERE DOESN'T APPEAR TO BE ANY HURRY TO FIX THE RECALL, AS IT HAS BEEN ALMOST 2 YEARS BUT IF SOMETHING HAPPENS YOU THE BLAME WILL BE PLACED ON THE VEHICLE OWNER. I FEEL YOU SHOULD EITHER FIX THE ISSUE OR PROVIDE A SAFE VEHICLE TO USE UNTIL A RESOLUTION PRESENTS ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081874March 28, 2018
AIR BAGS
WE RECEIVED A LETTER FROM LINCOLN MOTOR CO. IN DECEMBER 2017 NOTIFYING US OF A POTENTIAL OF AN AIR BAG EXPLOSION IN OUR 2010 MKX. WE WERE TOLD NOT TO ALLOW ANYONE TO SIT IN THE PASSENGER SIDE FRONT SEAT UNTIL THE PROBLEM COULD BE REMEDIED. IT'S NOW MARCH 28, 2018 AND I CALLED FORD CUSTOMER SERVICE. I WAS TOLD I NEED TO BE PATIENT AND CONTINUE TO LEAVE THE VEHICLE PARKED AND USE A DIFFERENT VEHICLE OR HAVE ANY PASSENGERS RIDE IN THE BACK SEAT BECAUSE THEY STILL DON'T HAVE THE PARTS TO FIX IT. MY QUESTION IS: IF THIS SO CALLED SAFETY DEVICE IS THE SAFETY HAZARD WHICH COULD RESULT IN INJURY OR DEATH, WHY CAN'T IT BE DISCONNECTED OR DISABLED. EXPECTING PEOPLE TO TRAVEL WITHOUT BEING ABLE TO USE THE PASSENGER FRONT SEAT OR USE AN ALTERNATE VEHICLE BECAUSE A SAFETY DEVICE THAT VEHICLES DID WITHOUT FOR OVER 100 YEARS IS THE REAL SAFETY ISSUE IS CERTAINLY A FOOLS SOLUTION TO THE PROBLEM. IF THERE ARE SO MANY VEHICLES IN NEED OF THESE PARTS THAT THEY CAN'T BE REPAIRED IN A TIMELY MANNER, THEN MAYBE THERE NEEDS TO BE AN ALTERNATIVE SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081898March 28, 2018
AIR BAGS
THE AIRBAGS FOR MY CAR HAS A RECALL. IT HAS NO REMEDY AFTER YEARS. WHAT SHOULD I BE DOING TO PROTECT MYSELF AND OTHERS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081298March 26, 2018
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE SUN ROOF CRACKED WITHOUT IMPACT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080989March 22, 2018
ELECTRICAL SYSTEM
THE "DOOR AJAR" INDICATOR STAYS ON WHEN THE DOORS ARE CLOSED. THIS CAUSES OTHER INDICATOR LIGHTS TO ACTIVATE SUCH AS "SHIFT TO PARK". IT ALSO PREVENTS THE CAR FROM BEING LOCKED FROM THE INSIDE. IT IS ANNOYING AND CAN BE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080125March 19, 2018
ELECTRICAL SYSTEM
PASSENGER DOOR SWITCH DEFECTED STAYS ON AT THE DASH CAN NOT LOCK DOORS WHEN DRIVING AND OVER HEAD LIGHTS STAY ON TILL I REACH A CERTAIN SPEED AS WELL AS WHEN I LOCK DOORS THE ALARM GOES OFF FOR NO REASON DUE TO IT PICKS UP THAT THE DRIVER DOOR IS A JAR THIS IS A BIG SAFETY ISSUE AS AND WHEN YOU INVESTIGATE THIS YOU WILL SEE FOR YOURSELF THIS IS ALL HAPPENING WHEN THE CAR IS PARKED AS WELL AS IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080137March 19, 2018
AIR BAGS
TAKATA RECALL. WE RECEIVED A NOTICE OF RECALL FROM FORD/LINCOLN STATING THERE WAS A RECALL RELATING TO THE AIRBAG AND ALSO THAT THERE WAS A RECALL FOR FUEL TANK CORROSION, YET YOUR SITE PROVIDES THAT THERE ARE ZERO RECALLS FOR THIS VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079759March 16, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (COCCIA FORD LINCOLN, 577 E MAIN ST, WILKES BARRE, PA 18702) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913414March 16, 2018
EXTERIOR LIGHTING:HEADLIGHTS
2016 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO VEHICLE LEFT HEADLIGHT POINTS/ILLUMINATES IN THE DIRECTION OF ONCOMING TRAFFIC. *SMD THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED WHO INSISTED THE VEHICLE WAS OPERATING AS DESIGNED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079838March 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING AN UNKNOWN DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079647March 15, 2018
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE JERKED FORWARD AND THE UNDERCARRIAGE DETACHED FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, FLUIDS WERE LEAKING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO DAVE SINCLAIR LINCOLN ST PETERS (4760 N SERVICE RD, ST PETERS, MO 63376) WHERE IT WAS DIAGNOSED THAT THE UNDERCARRIAGE, FUEL LINE, AND TRANSMISSION LINES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079597March 15, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD LINCOLN OF FRANKLIN (1129 MURFREESBORO RD, FRANKLIN, TN 37064, (615) 800-6500) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079139March 14, 2018
ELECTRICAL SYSTEM
MY PASSENGER DOOR AGAR SENSOR DOES NOT WORK PROPERLY. EVEN IF MY DOOR IS CLOSED, IT REMAINS ON AND I CAN SPEND HOURS OPENING AND CLOSING MY DOOR FOR IT TO REMAIN ON. I CANNOT LOCK THE CAR WHEN UNOCCUPIED SINCE MY ALARM WILL GO OFF WITHIN AN HOUR TRYING TO ALERT ME THAT MY DOOR IS OPEN, EVEN THOUGH IT IS NOT. WHILE DRIVING, MY DOORS DO NOT LOCK AND MY LIGHTS REMAIN ON.. MY CHILD COULD OPEN HER DOOR IN THE BACK SEAT WHILE I AM DRIVING DOWN THE ROAD BECAUSE OF THEIR FAILURE TO LOCK. I ALSO CANNOT SEE AT ALL AT NIGHTS WITH THE INTERIOR LIGHTS ON. THEY DO NOT GO OFF UNTIL I REACH A CERTAIN SPEED, BECAUSE OF THE SENSOR SAYING MY DOOR IS AGAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078973March 13, 2018
AIR BAGS
WE WERE NOTIFIED ON 05/31/2016 THAT THE AIR NEEDED TO BE REPLACED BUT THERE HAS BEEN NO ATTEMPT BY FORD TO REPLACE THE BAG. THEY SAY RECALL STATUS INCOMPLETE REMEDY NOT AVAILIABLE YET. THATS BEEN ALMOST 2 YEARS AGO .UMMARY: PASSENGER AIRBAG INFLATOR REPLACEMENT SAFETY RISK: THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO DIRS 17E001, 17E002, 17E003. FORD IS NOT AWARE OF ANY REPORTS OF ACCIDENT OR INJURY RELATED TO THIS CONDITION. REMEDY: OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076369March 5, 2018
AIR BAGS
TAKATA RECALL. 17S01. NHTSA 17V-024. 2 YEARS, PARTS STILL UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076101March 3, 2018
AIR BAGS
IN JULY 2016 I RECEIVED AN ***IMPORTANT SAFETY RECALL*** NOTICE. IT WAS LABELED AS SAFETY RECALL 16S26/ NHTSA RECALL 16V-384 FOR OUR 2008 LINCOLN MKX. THE LETTER GAVE NOTICE OF THAT THE VEHICLE'S PASSENGER FRONTAL AIRBAG INFLATOR MAY RUPTURE IN AN EVENT OF A CRASH NECESSITATING AIRBAG DEPLOYMENT. THE LETTER GAVE INSTRUCTION TO TAKE THE VEHICLE TO THE LOCAL LINCOLN DEALER TO HAVE THE AIRBAG(S) REPLACED, FREE OF CHARGE. I HAVE TAKEN THE VEHICLE TO THE LOCAL LINCOLN DEALER EVERY OCT/NOV OF EVERY YEAR SINCE RECEIVING THE NOTICE, BUT AT EACH VISIT I AM TOLD THAT THE AIRBAG CAN NOT BE REPLACED BECAUSE IT IS NOT IN STOCK AND THAT THE DEALER IS WAITING FOR FORD TO DISTRIBUTE THE RECALLED AIRBAGS FOR REPLACEMENT. I WAS FURTHER INSTRUCTED BY THE DEALER TO CALL FORD CUSTOMER SERVICE AT 800-392-FORD(3673) TO REQUEST FURTHER INFORMATION ON WHEN I CAN REPLACE THE RECALLED AIRBAG. OVER THE PHONE, FORD INSTRUCTED THAT I CONTINUE BRINGING THE CAR TO THE DEALERSHIP UNTIL OTHERWISE THEY HAVE NEW AIRBAGS IN STOCK. WE DRIVE THIS VEHICLE EVERY DAY AND MOST OF THE TIME WITH A SPOUSE OR MINOR CHILD IN THE PASSENGER'S SEAT. SINCE WE PURCHASED THE VEHICLE FROM FORD ON MAY 27, 20112, WE DRIVE ON STREETS AND HIGHWAYS FOR BOTH SHORT AND LONG DISTANCES. THE VEHICLE HAS NOT BEEN IN AN ACCIDENT DURING OUR OWNERSHIP. I HAVE SINCE RECEIVED A DUPLICATE LETTER DATED DECEMBER 2017. AND AGAIN I BROUGHT THE VEHICLE TO THE FORD DEALERSHIP. AND AGAIN I WAS TOLD THE REPLACEMENT AIRBAG WAS NOT IN STOCK. AND AGAIN I WAS TURNED AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075708March 1, 2018
AIR BAGS
"TAMARA RECALL" I HAVE BEEN WAITING ON A RECALL REGARDING THE AIRBAGS FOR OVER A YEAR. I WOULD LIKE TO SECURE MY VEHICLE, AS MY CHILDREN ARE DRIVEN IN THE VEHICLE REGULARLY. THIS IS NOT SOMETHING THAT O WANT TO CONTINUE TO WORRY ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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