Lexus RX Complaints

234 consumer complaints on file.

#11542254September 2, 2023
EXTERIOR LIGHTING, BACK OVER PREVENTION: WARNINGS
I want to bring 2 issues to your attention: First, with all the technology in vehicles today, I can't figure out why there isn't an audible warning if the lights aren't on at night and why they don't come on automatically when windshield wipers are turned on. I often find that I am driving without lights because either my wife or some valet turned them off from 'auto' without my knowledge. I have to imagine accidents have occurred because of this and it seems like such a simple problem to fix. Supposedly there is a law (though I've never seen it) in Florida that you have to have your lights on when it's raining. So why not just have them cone on with the wipers? Second, I am from Detroit so am familiar with cars. Or at least used to be. I recall some time ago that there were regulations to minimize costs and damage during low speed impacts. I am attaching a document I found on line as an example. We had some issues with the sensors on the rear of this Lexus. The dealer said it was going to cost around $3000 to repair and it wasn't covered by warranty, because it must have been caused by someone hitting the car. I don't know if anyone hit the car. We were not in any accidents. And if we were it had to be so minor it wasn't noticed. So how can it cost $3000 to repair such a problem and of course if they aren't working, there is a safety issue when backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540444August 23, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
On July 15, 2022, my 2022 RX450hL drove itself across approximately 150 feet of rugged desert terrain and ended upside down in my neighbor's driveway. No one was in the car and no one was in the driveway where it landed. I had parked the car on the side of my house, after several seconds the car took off across the desert to self-destruct. I contacted Lexus, someone from their legal dept. contacted me and they sent a representative to collect the "black box." After that Lexus refused to take my calls or provide any information to me about the "black box." I had taken possession of the car 34 days when this occurred, it was brand new. This car was equipped with safety features that should have stopped it from driving as it continued over sharp, protruding rocks, went through cactus plants taller than me and over a cliff. The seats have seatbelt sensors, this car knows it is driving with no passengers or a driver. Thankfully my 97 year old, blind and deaf mother-in-law was not in the passenger seat, or my 10 month old grand baby was not in the back seat. This could have been a catastrophe. As it was, a beautiful, new car was totaled and I don't know why.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11536066August 2, 2023
UNKNOWN OR OTHER
Sunroof Window cracked exploded while driving. There was nothing seen that hit it. Dealership and everybody found no sign of what caused it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534865July 27, 2023
LANE DEPARTURE: WARNING, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST
Purchased a brand new Lexus RX 350h on April 28, 2023. Within 2-3 weeks, the vehicle started issuing alerts that parts of the ADAS were malfunctioning, and therefore the vehicle was disabling the entire ADAS. This warning would come on while driving, and even after clearing the warning, it would pop back up within seconds. Took the new car to the dealer over 4 weeks ago to have this addressed, and they still can't figure out how to replace the faulty part and reprogram the vehicle. This is a brand new car with only about 1,000 miles on it. The dealer has indicated that Lexus Corporate is seeing this issue with a bunch of their new 2023 cars, and Lexus doesn't have the new parts nor the manpower in place to address this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533990July 24, 2023
UNKNOWN OR OTHER
Lexus APP for Android and GPS Not working properly in my 2022 LEXUS RX350. I have immediately complained to my lexus dealer - Bobby Rahal Lexus and Lexus Corp in plano, tx as well. No use, I had paid a Huge sum and dealer also charged me several fees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533330July 19, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
on July 18 2023 I was sitting in my car with airconditioner on around 11.20 am in sunlake arizona suddenly i heard a big bang sound, really scared and went out checked everywhere not find anything, after sometime we drive from there to home rear passenger told some abnormal sound and something is wrong, sudden i pull over the car in a safe place check everything find out that the New RX 350 F sports rear Panoramic moon roof was completly shatterd, and the debris are falling down. how the roof glass break such a way, its so annoying and un imaginable. its a very saftey risk for the rear seat passengers exspecially for kids. why such a reputed company make such a delicate item for the outer side of the car body , please look in to the matter and take appropriate action to avoid any injuries to lexus rear side passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523165May 22, 2023
STEERING, AIR BAGS
1.) My SUV locked up when I swerved to avoid hitting a car in front of me. 2.) My vehicle wouldn't stop and I had no control over it as it "threw me around" the highway. The only reason it stop was when it collided with another vehicle. 3.) It is sitting at the collision center right now waiting to be worked on. 4.) The insurance adjuster. 5.) The message that came on was "brake."
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11487212September 30, 2022
SEAT BELTS
Motor Vehicle accident with damage to vehicle front end and drivers side quarter panel. Vehicle was not drivable and required towing service at the scene. Front seat belts of the vehicle failed to engage resulting in the driver being bounced up in the seat and then down resulting in a serious compression fracture of the vertebrae of the spine. An inspection was completed of the vehicle by a third party and reported to the Toyota Claims department on August 19, 2022. Toyota did respond with notification related to the results of the inspections to include: "The seatbelts were found to be operational. The front drivers' and passengers' seatbelt ELR (Emergency Locking Retractor) were tested and found to be operational. The EDR readout recorded that the drivers' and passengers' front seat belts were buckled at the time of the incident, and the seat belt pretensioners were not commanded to deploy. The owners manual advises that the pretensioners help the seat belts to quickly restrain the occupants by retracting the seat belts when the vehicle is subjected to certain types of severe frontal or side collision or a vehicle rollover." The owners manual related to seat belts on page 28 also documents that "the pretensioners do not activate in the event of a minor frontal impact, a minor side impact or a rear impact." NTSB Safety Alert SA-005 July 2012 documents "What can you do to save lives and reduce injuries? Make sure seat belts are worn by everyone in your vehicle and talk to your state and local lawmakers and urge them to support NTSB recommendations for seatbelt use laws." Why encourage all to use seat belts if they do not engage in the event of an accident and the general public believes that the seat belt will engage in the event of an accident, again to help prevent not only death but serious injuries... Al Law related to seatbelts, section 32-5B-4; Requirement of front seat occupants of passenger car must be fastened about body when car is in motion.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11481539August 27, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The PCS detected another car in front and my car went into PARK, but kept rolling and the engine revved to 7500 rpm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478762August 11, 2022
SEAT BELTS
I was involved in a single car accident in which the vehicle went off of the road hit an embankment and the vehicle bounced. The front drivers side hip and shoulder seat belt did not engage, and sustained a compression fracture to the vertebrae. The passenger front seat belt at the hip did engage with the sudden stop but the shoulder harness did not engage. The back seat passenger seat belt did fully engage and resulted in seat belt markings to the right shoulder and clavicle area of the passenger requiring evaluation at the Emergency Department. The rear seat passenger did have the Live 360 app and the mobile app did respond to the sudden stop and alerted the passenger if 911 was needed.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11476356July 28, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The sole occupant driver drove into a slightly elevated driveway and stopped. The driveway is maybe 5 degree incline. The shift select lever was placed in Park and the Driver visually confirmed it was in park. Driver sat in the car for 12 seconds before exiting the vehicle with the engine running and AC on. The driver exited and was standing outside of the vehicle with both feet on the ground for 6 seconds reaching back inside at which time the vehicle began to suddenly roll down the driveway causing injury to the driver. This seems to be a failure of the parking system of the vehicle causing serious injury to the driver. The vehicle has not been inspected yet and investigation is ongoing. It is unknown if there were any warning lamps, messages or other symptoms of the problem prior to the failure, but there was no prior service work performed on the near new vehicle. There is a video of the incident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11449642January 31, 2022
UNKNOWN OR OTHER
while driving on the interstate the moon roof exploded into little glass fragments. It sound like a bomb going off. if the slider would have been open, it would have been critical for anyone sitting in the back seat There was no other cars around me or in front of me. it was day light and nothing hit the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447138January 12, 2022
TIRES
I had previously owned a 2018 Lexus RX350L that came with OEM Michelin Premier LTX tires. That car handled very well on rain, snow and ice. I eventually replaced those tires with Continental Crosscontact LX25 that were even better to the point that I woud say they were excellent on snow and ice. When I purchased my 2021 Lexus RX350 F Sport, it came with Bridgestone Ecopia H/L 422 Plus tires in 235 / 55 R 20. The Bridgestone tires were more prone to hydroplaning but I was able to adjust driving in wet rainy situations. The Bridgestone tires however are absolutely useless in even the slightest dusting of snow. They are prone to locking the Anti-Lock Brakes at single digit speeds and are resistant to making even slight turns or steering corrections. On the morning of February 6th 2021 I experienced driving in light snow for the first time with new car equipped with the Bridgestone tires. While making a right turn, I noticed that there was a multiple car accident on the road I was entering. As I had only begun to enter the turning lane, I decided to abort that turn. I attempted to ease the car back to the left but it would not correct. At this point, I was at single digit speeds already and I pressed the brakes. The Anti-Lock brakes locked and the car began sliding forward regardless of steering input. I released the brakes but they remained locked which I assume is because the car kept them applied because it was sliding. I slid into a car at the opposite stop light. After the accident, I drove to an empty parking lot and attempted snow driving maneuvers such as stopping slowly and making gentle turns. These tires proved incapable of the slowest, gentlest of maneuvers in a light snow situation. I am attaching both the Review and Ratings from the Tire Rack website which support that these "All Season" tires should likely not see rain and are most definitely dangerous if not deadly on snow and ice.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11427620August 3, 2021
STRUCTURE:BODY
The drain system failed to properly route water out of the car after heavy rain and an automatic car wash in two separate incidents. The water would leak through the sunroof along the edges and leak down into the passenger side compartment and land on the floor mats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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