Lexus NX Complaints

118 consumer complaints on file.

#11546588September 26, 2023
UNKNOWN OR OTHER
This is a brand new car and I was driving on the highway on a Sunday weekend on 9/24/23 while it was raining outside. All of sudden I started hearing noise from outside as if my windows were open. Then yellow triangle showed up on my head up display and on dash screen, it asked me to shift to parking mode. Minutes later dash screen shows my driving-side door was opened. There was no shoulder to park at the time while I was driving on the highway, so i stopped on the right hand side of the highway, shifted to parking mode, open the door and closed, and the warning sound and signal finally went away. I think it was the rain drop that has activated the Electronic door lock release on a rainy day, during this time, i heard wind noise, wind coming into the car, and warning alarm from car safety system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545880September 21, 2023
ELECTRICAL SYSTEM, ENGINE
Vehicle is built so that water from hand-washing/rinsing gets under the hood and into a computer causing electrical issues and causing the car to not start. The dealership put a foam/rubber trim around the hood to prevent water from getting in but this won't last forever and, when they tested the other cars of the same model on the lot, they confirmed it happened with those cars also. The manufacturer's statement was that the owner's manual says you are not supposed to hand wash it. This is ridiculous. The owner's manual says you can't pressure wash the engine compartment - which noone did. This was caused during a routine wash at the car wash. It is unlikely anyone would buy a car if they were told they couldn't take it to a car wash. But the concern is that it happened twice and the fix will be temporary. Both times this occurred, the car was parked. The first time, there were electrical issues. The second time, the car refused to start after it was shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545044September 17, 2023
UNKNOWN OR OTHER
Driving down the interstate we heard a big bang. It startled us. Had no idea what it was. Like someone was shooting at us. We pulled over to the side of the interstate to see what was going on. We checked the tires and side glass then saw the rear section of the panoramic roof had shattered. We had to find a store and purchase masking tape to hold it all together to complete our drive back home There were no vehicles around us and nothing apparently hit it to cause that. We submitted it to insurance and brought it to dealership for a quote.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544858September 16, 2023
UNKNOWN OR OTHER
Vehicle was remote started using Lexus app. Wife entered vehicle using rear door along with infant daughter. She sat in the back seat to feed her a bottle. When ready to leave, she placed and secured our daughter in her car seat. She then opened the rear passenger door to get into front driver seat to begin driving. On opening the door, the car alarm went off. She exited the vehicle through the rear passenger door. She shut the door and as she as waking to the driver door, the vehicle locked itself with the keys, phone and our daughter inside the car. The alarm startled her and she left the keys in the rear seat. The vehicle remained on. When remote started via the app, the car remains on for 10 mins. She got help and dialed 911.. vehicle shut off 3-4 mins prior to fire department arriving. They tired to open the door but were not successful. Ended up breaking the window to remove our daughter. Thankfully she was ok. I am unsure how the car locked itself with the keys still inside. The keys were in the rear seat by the child car seat. Took vehicle to Lexus dealer. They stated there were no faults with vehicle. Referenced page 63 of owners manual which states car may not detect keys if left on top of console or door pockets… which was not the case here. Have not attempted to re produce issue. Very concerned this may happen the someone else. There were no warning lamps on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543722September 10, 2023
WHEELS
My front driver tire flew off as I was exiting the expressway 8-7-22. The tire and wheel continued on to go through another vehicle’s windshield, Crash # 23080049 was filed by NV Highway Patrol Trooper E Thallon # 347.The car had 6300 miles at the time of the accident. It had its first customary 5K maintenance which included a tire rotation on 5-26-23. If I wouldn’t have been exiting the freeway, this would have happened in 5 lanes of traffic whIch could have killed me or other drivers as well. Since I drove 1391 miles since service, the dealer is claiming someone else did something to the tire. I never lost tire pressure and have had no reason to have anyone touch my tires. I purchased the car new 10-15-22 and also pre-paid for 3 years of customary maintenance as well as tire and wheel protection. The car is garage kept and just used for traveling short distances to my work/local places (within 25 miles of my home). After the dealer claimed no liability, I reached out to Lexus Corp who inspected and told me to have it fixed. I and my insurance are currently responsible for repairs, rental etc. If the dealer’s service center did not over-tighten a lug nut or not tighten one enough, there is a serious problem with this vehicle that needs to be investigated ASAP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11532101July 13, 2023
VISIBILITY/WIPER
Wipers don’t sweep close enough to the edge of the windshield. There’s about 3 inches between the edge of the windshield and where the wipers stop cleaning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527971June 20, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
A 3 cars collision involves this vehicle accelerating while my mom was holding on to the brake pedal. She was pulling into our home driveway, when suddenly it accelerate and hit my sister Prius and my dad's Rav4. See photos. No one pull into the driveway with their foot on the gas pedal. I strongly believe the agency should investigate this vehicle to capture a potential recall with this model. Available is a video of the door ring showing the car engine ramp up after forcefully stopped by two park cars.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11527610June 18, 2023
UNKNOWN OR OTHER
Problems with the infotainment system. 8 out of 10 times won’t connect to phone or CarPlay. Need to turn off screen & turn back on a couple times. Sometimes turn car off & on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511252March 10, 2023
ELECTRICAL SYSTEM
My car was hit from the back by another vehicle. After the collision, I parked the vehicle and turned the ignition switch off, before getting out of the vehicle, the doors automatically get locked and the vehicle does not allowed to open the door even with the key card inside. I had to open the car with the manual handle from the inside. After I went out of the car, immediately the car again was automatically locked with the key card inside. I tried to open the car several times, and even with the phone application, however its remains locked. The car never opened, so I have to use an external hard ket to get access to the inside. I am very concerned about the lock system of the vehicle because someone can get stuck inside with this system failure and if there is a fire or something, this could be a very serious problem. I have kids and pets and now I don't feel safe driving this vehicle again thinking about this behavior during an accident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11496648December 8, 2022
UNKNOWN OR OTHER
A very serious issue with inadequate side mirror visibility: The brand new 2022 Lexus NX driver side mirror does not have a range of adjustment to safely accommodate shorter drivers. The primary driver of the vehicle is 5 feet 3 inches tall and when seat adjustments have been made, the driver side mirror does not articulate inward enough, preventing the driver from seeing the side of the vehicle nor an area near the side of vehicle. The lack of range creates a very SERIOUS LACK OF VISIBILITY OF SMALL CHILDREN, PEDESTRIANS, OR PETS that maybe standing next to the vehicle during reversing. In households with small children or in congested parking lots, the lack of driver visibility of pedestrians standing next to the vehicle poses extreme risk of pedestrians being crushed by the vehicle. The danger is especially severe if the reversing vehicle needs to turn to the driver's right side, where the left front tire will travel in a larger radius than the left rear tire, potentially striking or crushing any small pedestrian standing next to the vehicle's driver's side. The passenger side mirror range of adjustment is satisfactory, the safety issue is reported on the driver's side only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495710December 1, 2022
VISIBILITY/WIPER
Driver side mirror vibrates excessively and prevent intended use as a mirror. The wobbling and vibrating mirror causes nausea when using and does not allow a suitable view.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495096November 28, 2022
ELECTRICAL SYSTEM
On two occasions the car has locked us out. The auxiliary battery fails which does not allow the electric door locks to operate. It’s necessary to follow a manual procedure to unlock the driver door so the hood can be opened and the auxiliary battery can be charged and the car jump started. We purchased the car on July 30, 2022 and it has 2400 miles on the odometer. On each occasion the local Lexus dealer sent a technician to open the car and jump start the engine. Following the second occurrence we were instructed to bring the car to the dealership. They could find nothing wrong. This morning the Service Manager told me they had tested the battery five times over several days and it continued to show itself healthy. On a whim the service manager tested it again and it was dead as a door nail. The test showed a bad cell. The good news is that the problem was diagnosed and a new battery has been ordered. The potentially bad news is that the auxiliary battery in the NX450h+ may be defective in other cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491938November 2, 2022
SEATS
2022 Lexus NX driver's seat is crooked, confirmed by Lexus dealership and Lexus field rep. The left side of the seat is back further while the right side of the seat is closer to dashboard. Lexus has confirmed that the seat is properly attached and bolted to the seat rails. An identical seat from an unaffected 2022 Lexus NX was placed in my vehicle and did not fix the crooked orientation; the replacement seat sat crooked as well. The vehicle was delivered brand new to me from Lexus with this defect. This defect may affect the crash worthiness of vehicle, seat strength, and the driver's body in the event of a car crash, as well as how the seatbelt fits the driver due to crooked orientation of seat. Lexus headquarters sent this vehicle to a frame shop to dismantle vehicle and measure frame. I have been told they cannot locate what is causing the driver's seat to be crooked but have ruled out that the problem is not in the actual seat itself or the seat rails. Lexus has also told me this problem cannot be fixed. Per the photos from the frame shop that exposed the entire frame and unibody of the vehicle, the round seat mounting holes in the framing of this vehicle appear to be elongated into egg shaped slots instead of round circles. This may also compromise the vehicle and seat’s strength and integrity, and affect the crashworthiness of the vehicle. Sitting in this crooked driver's seat for several months has resulted in a hip injury.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11489177October 13, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486471September 26, 2022
VISIBILITY/WIPER
I have a 2022 Lexus NX. The driver's side mirror shakes excessively and consistently. It is a serious safety concern because at night there is blurry lights reflecting and makes seeing cars difficult. It is also a safety concern because during the day you cannot see the distance cars or objects are away from the vehicle as the mirror is constantly shaking. This puts myself and others at risk of collision. This also causes me to become carsick when driving. I took the car into the dealer, Lexus of Riverside, in Riverside, California two times since purchasing the vehicle for this to be fixed. They refused to fix it, acknowledged Lexus knows about the problem and said not enough people have complained for them to fix it. They are currently saying this is a normal characteristic of the vehicle but this simply cannot be. It is extremely unsafe. This issue first appeared when I purchased the vehicle and took delivery. This seems to be wide spread based on information I have seen on social media and online forums. The mirror shaking happens at all speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483075September 6, 2022
TIRES
This is an original equipment Yokohama Geolandar tire with 26,650 miles size 225/60R18. We were traveling on I-80 through a work zone at 50 mph. We noticed our tire pressure indicator was lit. On a separate info screen, I could see the pressure on each tire and watched the passenger front tire at 14 psi and then decline. This told me we had a blowout rather than a leak. The other 3 tires were at the normal 35 psi. Through the work zone, the shoulder was closed, so I had to drive on the tire with inflation below 10 psi until I reached an area wide enough to safely pull over, about 2 miles. The blowout was surprising as we did not hit anything and there were no potholes. Everything was normal until the tire pressure light came on. On inspection at the Lexus dealer, they were unable to determine the cause but noted damage on the sidewall due to driving at low inflation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457868March 22, 2022
SEAT BELTS
middle seat belt in rear seat jammed and would not retract. dealer had to fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436587October 13, 2021
VISIBILITY/WIPER
Driver side mirror shakes when traveling on highway, making it difficult to see other vehicles clearly in blindspots. Manufacture closed case saying they called the dealership and my mirror doesn't shake any more than other models. Dealership confirmed most of the nx300 mirrors side view mirrors shake on the highway. Toyota has fixed their rav 4 mirrors, Lexus doesn't have a fix, and doesn't seem interested in finding one. The faster you go over 55 mph the more the side mirror shakes. The jiggle is about half an inch of movement, and a vibrating mirror makes it difficult to tell the difference between cars and other objects .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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