Kia Telluride Complaints

2,086 consumer complaints on file.

#11558111December 2, 2023
VISIBILITY/WIPER
Sunroof malfunction while opening. Loud snap sound then wouldn’t shut.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558024December 1, 2023
VISIBILITY/WIPER
As I was driving down the interstate heading to a doctor’s appointment the unexpected happened with my Kia Telluride. My Telluride is a 2021 and only had roughly 37,000 miles on it, and I believe it is important to notate that I’ve never had any issues with this car since purchasing it. However, on this particular day, as I was driving down the interstate the entire window located on the drivers side at the rear back seat shattered. I thought someone may have hit me but as I pulled over there was no evidence of any damage besides the window shattering. There was no sign of rocks, material, or anything that would have caused the shatter. I called the police prior to examining the vehicle who stated that the window appeared to have shattered at its own discretion and therefore they could not file a police report. I did however pay to have the window replaced, and pay to have glass removed from every inch of my car as the glass shattered everywhere. The biggest concern was that the chunks of glass/shatters were mostly in my one year old daughters car seat. The police stated that if she was in her car seat at the time of the window “explosion” she would have been severely injured or even possibly death due to the large amount of glass. As a driver of the vehicle, I myself had pieces of glass fly into my arms while I was driving, but I thank God my Duaghter was not in the car with me that day. Not only is this harmful to the driver or passengers but also harmful to other drivers as it could have caused an accident. I am still nervous to this day about having my kids in my telluride as I never know if the window may shatter. This is a worry I never had before and believe this is worth investigating. I never had any signs, warning lights, or any warning of this event, as I was simply driving, heard a loud boom and realized the window had shattered and glass was everywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557597November 30, 2023
EXTERIOR LIGHTING
High beam headlights will not turn on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557696November 30, 2023
EXTERIOR LIGHTING
I was driving during the night, tried to turn my high beams on and they did not work. This caused a severe driving hazard as we were driving winding roads filled with wild life and I had very limited visablilty.There was no warning indicators shown. Replaced both headlamps and the high beams still do not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556966November 27, 2023
POWER TRAIN
When put into Snow Mode the car won't accelerate from a stop at normal speeds. It feels like the car is stuck in neutral and I'm just coasting. It won't accelerate normally until I switch it into another driving mode like Eco. This has caused a few close calls when turning out of driveways or onto busy streets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556694November 24, 2023
EXTERIOR LIGHTING
We were on a back country road in the dark, tried to use our high beam lights, but they would not come on. The blue light illuminated as if they were turning on, but nothing happened. We had no warning lights or indication that the system had failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556576November 23, 2023
EXTERIOR LIGHTING
My high beams aren't working. All I have access to are my low beams.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556445November 22, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
There is something wrong with the electrical system that drains the battery. I keep getting. An ESC code, and then the battery goes dead. The car has been at the dealership for the past three days and they are unable to duplicate the problem. I showed them a video I took of the instrument cluster which shows the code and electrical issues. The Kia dealership says they cannot do anything about the code because they are unable to duplicate the air while the vehicle is in their possession. This has happened twice on a new 2023 car. The dealership says they are returning me my vehicle with no resolution. So essentially, I’m getting a broken car returned to me. When you online search “ESC” Kia there appears to be a lot of complaints about this exact same issue but no fix?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556250November 21, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, POWER TRAIN
This started in July/August. I went in to get into my car and noticed that although my car was making the sound of unlocking, it wasn’t unlocking. Neither the key fob or pressing the button on the door handle would unlock my car. I manually used the key to get in. Once I got in, I had a rear collision warning on my dash and was unable to shift from park. I overrode the shift mechanism and took it to a mechanic. They hooked it up to a reader and was tracking down the error when all of sudden the error code disappeared, and they were unable to progress. I left there and drove to work without issues. Two days later (Saturday) it happened again. I disconnected the negative battery cable and waited a few minutes before I hooked it back up. It was fine for about a month and then it started happening again. This time I tried the battery cable again and it worked for a while, but it started to happen more regularly. I took it to a Kia dealer but they were unable to replicate it. They said if it happens again record it and send a the video. Two days later it happened, and I sent them a video. I took my car back to the dealer and it has been there 11/9. In between visits, it happened, and I overrode the shift mechanism and I noticed my dash lights were almost out as well as the other issues. I believe I know what the issue is. I noticed this only happens when it’s cool in the early morning and then, when the sun comes up, there is an abundance of moisture on the inside windshield. I believe that heavy moisture is shorting out the electronics in my dash. I’ve never had an issue when it rains or midday. It’s probably why this has been so noticeable in the fall early winter. We have lots of mornings in the 30’s and they quickly warm up when the sun comes out. I have read some online forums that talk about the condensation issue with the Kia Telluride. I haven’t found any that talks about the electronic issue however.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556167November 20, 2023
EXTERIOR LIGHTING
High beam headlights stopped working without warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556148November 20, 2023
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Since November 10th we have gotten this message at least 3 times while driving and a message showed up on the screen "Check Lane Change Assist Function". It went away after a few minutes. Dealership was unable to duplicate so nothing was done. (see photo B and C)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556145November 20, 2023
STEERING
On October 27th we were driving down the road and all of a sudden the steering wheel snatched to the left hard enough to put us over the centerline. My son was driving, he is around 200lbs of muscle and he couldn’t keep it from crossing the centerline. There was nothing in the road that should have caused avoidance and no audible alerts. It did it a second time after we made a turn on to another road but not quite as severe. Dealership was unable to duplicate so nothing was done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555743November 17, 2023
EXTERIOR LIGHTING
Headlights work fine, but the High Beams don't. The light in the car shows them on, but they do not turn on outside the vehicle. I can't confirm how long they haven't worked since this was the vehicle my wife drove but very rarely at night. Now that I'm driving it in the dark in the mornings and evenings, I noticed it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555324November 15, 2023
SERVICE BRAKES
A Kia dealership documented they performed the voluntary service recall SC252 HECU Inspection and determined my vehicle was within the guidelines and did not need replacement. 6 months later my vehicle experienced the symptoms of the HECU issue. The EPB, Auto Hold, and the ABS lights appeared on the console. We took the vehicle in for service, we were told they didn't have someone available to look at the issue and told us to reschedule, that is a separate issue. Weeks later when we took it and asked someone to look at it, since their next appointment wasn't for almost a month. The mechanic said immediately we can't let you leave with this car it is not safe. The brake fluid had leaked into the HECU box. So either the voluntary recall is inadequate or dealerships are not properly doing the inspection. I can not find detailed information on the risk associated with this but this is similar to the fire risk Kia has had in the past. In any case leaking brake fluid into the Hydraulic Electronic Control Unit can't be safe. If this is a know issue why is this still a voluntary recall. My family was put in danger and Kia continues to ignore this is an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554770November 13, 2023
EXTERIOR LIGHTING
Complete loss of high beams during vehicle operation. This problem is intermittent.This has caused reduced visibility and can increase risk of a crash resulting in injury and or property damage. Kia has knowledge of the problem and has sent me a letter that extended the warranty to 15 years/ 150,000 miles. It is very difficult to get the headlights replaced under warranty because of the intermittent problem and for this there should be a complete recall of the defective headlights. Increasing the warranty doesn't fix the problem because they are defective. I believe kia is increasing the warranty to avoid a recall. Please issue a recall before there is injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554351November 9, 2023
EXTERIOR LIGHTING
The headlights on my vehicle do not provide adequate light. Also, the bright headlight option does not work. The blue indicator on the dash illuminates but neither of the headlights produce bright lights, only the standard lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554332November 9, 2023
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The sunroof got stuck in the open position. It is available for inspection. Wind/rain/foreign objects are able to enter stuck sunroof and cause injury and or vehicle damage. Kia dealership confirmed that this has happened to others with the same male and model. Others have reported issue causing whole sunroof glass to crack/break/explode. No warning lights or signs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553972November 7, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
Paint is peeling off the car. Car is 3.5 years old. Kia refuses to take issue with the car. They are standing behind mileage. I first reported this KIA of North America at 40K+ miles..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554025November 7, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Hi beams stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554028November 7, 2023
EXTERIOR LIGHTING
The high beams suddenly stop working without any prior indication. Although the dashboard indicates that the high beams are on, they are not functioning. Conversely, the low beams continue to work properly. No warning lights are illuminated, and despite attempting to resolve the issue by replacing the bulbs, it remains unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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