Kia Soul Complaints

5,626 consumer complaints on file.

#11575751March 6, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575763March 6, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575795March 6, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated while driving 45-50 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed and stalled. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The contact stated that the failure recurred several times while driving. Additionally, the contact stated that on one occasion, the vehicle failed to restart and was towed to the residence. The vehicle was then towed to an independent mechanic, where the contact was informed that the ECM was not reading and the cause of the failure could not be determined. The mechanic replaced the camshaft and crankshaft sensors and the spark plugs; however, the failure persisted. An unknown dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575849March 6, 2024
UNKNOWN OR OTHER
unknown. My car was stolen last Monday 2/26 about 10:15 AM. I've filed a police complaint as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575440March 5, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My complaint has to do with the current recall on my vehicle. It's not driveable as it's safety hazard - engine quits at stops no rpm's panel lights (ABS, battery (brand new as mechanic I went to put on diagnostic machine and that's only thing that showed) oil light and malfunction indicator illuminate and then everything goes off including my headlights (I was driving early evening). Called local dealer (I never received notice but by chance looked up to see if any recalls and saw it on your website. they rudely said "you know as much as we do about when we'll get parts to repair recall". Clearly it's shorting out and I'm not going to endanger myself or others but what do I do? I've have a number of medical issues and am missing necessary appointments. How much longer is it expected before recall repairs can be made? I do Thank you for all you do. I am grateful an entity exists that look out for us. Least I don't feel totally lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575509March 5, 2024
ENGINE
The contact owns a 2020 Kia Soul. The contact stated while driving 65 MPH, the vehicle hesitated upon depression of the accelerator pedal, with the check engine warning light illuminated on the instrument panel. Despite the failure, the contact was able to coast the vehicle back to the residence. The contact called several dealers and independent mechanics who were unable to service the vehicle or provided a high estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575661March 5, 2024
ENGINE, UNKNOWN OR OTHER
The PCP valve is coming apart causing the vehicle to lose oil. There is wet oil on the spark plugs. Oil is getting into the cylinders. The catalytic converter is clogged. The engine is having issues which I will find out more about soon. The car is still in the shop. I had to leave it 2.5 hours away and find a ride home because the car would not accelerate over 40 mph on my way back from a trip. I almost got slammed into on a hill on the highway TWICE because the car would not speed up. It has been in the shop for this same issue three times. All three times it gave out on me on the highway. There was NO engine light or light on the dash any of the times it failed me, and there have never been any codes. This issue falls under the recall even though my VIN does not. At the current shop visit I have been told my catalytic converter and possibly engine must be replaced. I am already up to $650 in diagnostic fees for this shop visit and have spent over $800 the last two visits to the shop for this issue . This car is only EIGHT years old with just over 100,000 miles. I have included receipts from the last two visits. The car is still in the shop for the current visit. I will not be paying to replace the catalytic converter or engine. Kia needs to step in and do what is RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575227March 4, 2024
ENGINE, FUEL/PROPULSION SYSTEM
2018 Kia Soul with excessive oil consumption. 1.6 Liter GDI engine. Base model. Oil is being overly consumed in between oil changes, needing double the quarts in between Kia's manufacturing guidelines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575286March 4, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the HECU warning light to remain illuminated. The failure mileage was 109,000. VIN tool showed no open recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575341March 4, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated while driving 70 MPH, the vehicle stalled. The contact was able to veer to the side of the road. The vehicle was towed to the residence. The contact received an unknown recall notice for piston rings and engine rod bearing failure. The vehicle was taken to the dealer, where it was determined that the engine needed to be replaced. The vehicle was repaired; however, the vehicle failed to start 3 months later. The vehicle was towed to the dealer, where it was diagnosed that the catalytic converter needed to be replaced. The dealer charged a repair fee. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was not covered under warranty. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575405March 4, 2024
ELECTRICAL SYSTEM
I've received two things in the mail about recalls one is about the car being able to catch on fire due to some fuse that they don't even have a part for this...this is unacceptable. I mean, how long am I gonna be waiting on a part and have to worry about my car catching on fire. second I got something in the mail about Kia being sued about people being able to steal the car from the ignition just seems like Kia needs to take this car back because it seems like there's way too many issues it very unacceptable when I have kids that this car could catch on fire driving or just sitting in my yard unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575205March 3, 2024
ENGINE
Last year my car started knocking and there was a smoldering smell. I expected Kia to consider the function of the rod knock sensor which caused P1326code. I advised capitol kia of both knocking noises and a significant burning smell. Per an extended warranty, if the rod bearings go bad, then the engine should be replaced. Capitol Kia avoided the latter and was not fully compliant with maintaining driver's safety. Only the rod knock sensor was replaced replaced, and the sensor shows bad rod bearings over and over and over ( 3 times ) Due to incompetence at Capitol Kia, Steven's Creek Kia checked on the second event and another RBCT was done to justify it's Kia's position that the rod bearings are functional. So Far, have been sent away twice, pending a now 3rd.. The sensor was replaced 3 weeks ago and I only drove the car two weeks before a new P1326 rod bearing code was shown just last week. Well knowing that the Rod Knock senor is designed to place the car into limp mode to circumvent catastrophe, it behooves the company, on behalf of consumer safety; and, integrity to NHTSA safety, to visually inspect the rod bearings to assure consumer confidence. This is especially after multiple rod knock sensor issues. Given that Rod bearing problems can cause catastrophic injury to the driver, the NHTSA needs to mandate the company to visually inspect the bearings and show the consumer pictorial evidence of a clearly unworn rod bearing per incident, after an initial knock sensor change. All evidence as such should be faithfully tracked by Kia and the NHTSA. This is especially as Kia is using a test to indicate normal functioning for bearings assumed to be among a lot of defective bearings. It follows logically that rod bearings which pass a RBCT ( Rod Bearing Clearance Test ), after a code is found, will be functioning just short of causing a catastrophic event. It should be noted that the warranty is to maintain consumer safety not to facilitate new events by default.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11575206March 3, 2024
STEERING, SUSPENSION, WHEELS
While driving on the freeway, last month mid to late Feb, My steering wheel started spinning in one direction,. The control arm on the right side of the vehicle came off of the car's right front wheel and I skidded to the side of the road at approximately 65 to 70 miles per hour. Fortunately, there was not an accident. The control arms were replaced and there were no further incidents. Regardless, given the multiple engine recalls and problems with the Kia Soul 2019 2.0 plus, I have no confidence in it's integrity to the safety standards set. This is not only related to the car, but mostly due to the behavior of the company in its continued efforts to otherwise resist compliance with engine replacement after my mechanic both viewed rod bearings seeing they may impose some risk. (see previous complaint)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575133March 3, 2024
SERVICE BRAKES
At my last six month servicing the service person neglected to notice my annual inspection was due. He did, however, tell me my brake pads needed replacing. I asked how that was possible since the car had less than 10,000 miles on it. He went to check with the manager after which he came back and said my brakes were fine. I got a ticket two weeks ago for not having a current inspection. I tried to contact the dealer a half dozen times via phone and their chat feature. They did not get back to me as promised. I scheduled an inspection at a local station and the mechanic noticed when he took my tires off for rotating that my brake pads measured 5.32 seconds. There was no apparent reason for this unusual wear and tear. I tried again to reach the dealer to ask why there would be excess wear on the pads and again heard nothing back. I contacted Kia of America but they would only take a report until I got a diagnosis from a certified dealer. I reminded the rep that there would be a record from my last servicing of 11/23 but was put off with repetitions of the script they use. I am concerned that there is an issue with the rear brake installation on this car that could lead to a dangerous condition for drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574931March 1, 2024
ELECTRICAL SYSTEM
The contact owns a 2015 Kia Soul EV. The contact stated that the vehicle was included in NHTSA Campaign Number: 23V218000 (Electrical System) and the vehicle was repaired under the recall. The contact stated that after the repair was completed, the vehicle went into "Reduced Power" and "Power Limp Mode" while driving at various speeds and initially after starting the vehicle. The vehicle was returned to the dealer where the recall repair was completed the recall repair; however, the dealer was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 111,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574970March 1, 2024
AIR BAGS
My vehicle was stolen and crashed but the air bags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11574787February 29, 2024
ENGINE, POWER TRAIN, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Kia Soul. The contact stated while driving at various speeds, the vehicle failed to maintain oil pressure, causing engine failure. The contact stated that the vehicle failed to maintain power and would stall after being started. No warning lights were illuminated. The vehicle was towed to the local dealer where it was diagnosed that the transmission needed to be replaced. The contact was made aware of NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic) however, the VIN nor the model vehicle was included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574634February 29, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 Kia Soul. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle revved up but failed to respond as needed. The contact stated that the vehicle was leaking engine oil. The contact added oil to the vehicle. The check engine warning light was illuminated and flickering. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was due to engine failure and performed unknown repairs. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 20V750000 (Engine). The manufacturer was contacted and referred the contact to another local dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574718February 29, 2024
LANE DEPARTURE: BLIND SPOT DETECTION
After a rear end collision I noticed the blind spot monitoring on the passenger side intermittently malfunctioned. Drivers side has no issues. The symptoms were, ghost vehicle, no signal when a vehicle is obviously in the blind spot. Usually when passing a vehicle that is on the passenger side. Again, the driver side is fine. 1 trip to the boby shop and 3 to the Kia dealer, I am told that it is functioning fine. It is designed this way. See page 12 in the owners manual, reminders in small print. Also , I am not the only one experiencing this, see internet forums. The intended malfunctioning of this system is a significant design flaw. The intermittent factor just enhances the danger. I contacted corporate Kia and recieved no response. This is dangerous. The rear end collision made me aware of this issue but I think it is not secondary to the accident. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574603February 28, 2024
ELECTRICAL SYSTEM, ENGINE
I am reporting the problem with the starters used in the Kia Soul. My starter went out with no warning. My vehicle had less than 25,000 mi. This occurrence happened 1 yr ago. January of 2023. The temp outside was a blistering 13°below 0. I was stumped by this occurrence. After searching the web for answers- I found myself viewing Utube videos for the problem I was experiencing. I found several about the symptoms, sounds and the behavior of the dash lights that verified the fact That my STARTER has gone out. Upon arrival at Dealership garage, I was told "the manufacturer is aware of the problems with these specific starters but are not willing to do anything about it because of cost" I feel this is a true safety issue. Being January in MN winter, the temperature can be very devastating. I contacted Roadside assistance (their headquarters being in Florida) Stated I needed to stay with my Vehicle for assistance. Finally after 2 days- a tow truck showed up and towed it the Whole 2 miles to the nearest Dealership garage. I can't imagine what could have occurred if I had been further from home with my vulnerable mother or very young Grandkids. This did take place last year, but with further a due I was encouraged to file a complaint about this experience. Hoping enough complaints will inspire an investigation, so others will not have to experience this problem or have this unsafe occurance happen to them or their loved ones.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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