Kia Soul Complaints

5,626 consumer complaints on file.

#11577584March 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converters. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577688March 15, 2024
UNKNOWN OR OTHER
Catalytic converter failure despite recall repair (#19v120). Catalytic converters may become damaged due to overheating. This issue can increase the risk of engine stall or fire. Yes. On March 13, 2024 the vehicle was inspected by a certified Kia mechanic and it was determined that the primary catalytic converter and exhaust manifold have failed. Yes. I don't recall whether or not there was a warning light in 2019 before recall repair however there was a warning light in November 2023 continuing to the present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577706March 15, 2024
ENGINE
I have had 5 oem and dealership installed catalytic converters fail within 3 years now. The car has had engine failure resulting in the engine being replaced for connecting rod failure (2021).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577313March 14, 2024
ENGINE
I took my car to a local place to get the oil changed. The person would not touch anything with my car until I had it looked at by someone at the local Kia location. There was a knocking sound, which seems to get worse when accelerating, or going up hill. I get it to the local Kia location, and they take a look at it, said it was out of warranty, the engine was about to go out, and there was nothing they could do. They also stated, they were surprised that the engine hadn't already gone yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577452March 14, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I had recently acquired my 2016 Kia soul from a used dealership, and as I had gotten it, inspected by a mechanic, the back rear brake was locked. The Penrod was missing on one of them, and my driver side door lock was broken and I thought that was simple issues that could be repaired. You know that’s a used car whatever as I started driving it not even a month later I start feeling heavy acceleration when barely hitting the gas and trying to shift because it is a manual and loss of power on first and second gear, like it was going to stall out without even rubbing the RPMs to get it to move. I did some research found out that there was multiple recalls on the catalytic converter and it’s causing a fire the ECUs and also the antitheft system so I am a single mom. I work constantly and my only vehicle with 4kids, so a full month mark my Oil light all of a sudden started coming on but flickering I pulled over there’s no smell of burning oil no leaks no high temp I checked my oil stick. It was fine a thick drip on it. I Thought everything was fine, but the light still kept coming on and flickering when I would accelerate it would go off when I would decelerator push clutch in it would stay. I called kia dealer had it taken, did the recall orders on it but they told me they wouldnt do an oil check or do a code diagnostics for it unless I paid over $200 for just that diagnostics after they did all the recall orders I picked up the car over a day later. started having misfires the car was driving worse then when I took it to the dealership, i would drive up hill I’d lose power. Shifting gears from 1-4 it sounds like the whole engine was shaking like it was gonna fall out of the car I called the dealership and told them what was goin on. They were really rude to me and told me an hour later it was throwing codes of misfires an again have to pay for it, they stated the oil an misfires werent their fault doin the recalls. ECU an ANTITHEFT, I am worried for my kids safety!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577104March 13, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577199March 13, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2014 Kia Soul. The contact stated that the vehicle was making an abnormal rattling sound. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local mechanic and the contact was informed that the catalytic coveter needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576852March 12, 2024
ENGINE
The contact owns a 2020 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The following day, while the contact was driving, and in route to take the vehicle to the dealer, the check engine warning light illuminated, and the vehicle stalled. The contact had received notification of NHTSA Campaign Number: 21V2590000 (Engine) however, the only part of the recall completed was the noise sensing software. The failure occurred the day after the recall repair was completed. The vehicle was taken back to the dealer however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576868March 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576999March 12, 2024
ELECTRICAL SYSTEM
Car stalling on highway and blowing smoke out of the exhaust. No warning lamps or messages. Mechanic thinks it’s the catalytic converter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576829March 12, 2024
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PUMP
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576724March 11, 2024
ENGINE
UNKNOWN. I was driving uphill on the freeway and the vehicle was decelerating rather than accelerating. The vehicle was sluggish and there was a noticeable loss of power and a ticking sound coming from the engine. There was no warning lamps or messages. I took it to the workshop for diagnostics and was informed that the catalytic converter was clogged and affecting the exhaust. I have been told that it would cost approximately $3800 to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576753March 11, 2024
ENGINE, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Car just started jerking and turning off while driving showing the engine light and oil light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576473March 10, 2024
ELECTRICAL SYSTEM
My 2013 Kia Soul has been recalled for HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) which can RESULT IN AN ENGINE COMPARTMENT FIRE WHILE DRIVING OR PARKED since September of 2023. I was advised to park my vehicle away from the house and wait for a solution from Kia. It has been 6 months that I have been unable to drive my vehicle. Kia states that a remedy is *still* unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576360March 9, 2024
ENGINE
Engine loss power when driving, specially when going up on bridges way. If I’m driving 30mph then get to 20 mph even less. Since that, it’s been bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576391March 9, 2024
ENGINE
The engine burns all oil out within 1000 miles of driving. No leaks, but oil disappers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576143March 8, 2024
ENGINE, UNKNOWN OR OTHER
The catalytic converter got pluged up from the oil consumption. The car would no longer accelerate. Yes I still have the catalytic converter.yes the safety was I went to excelrate and I almost got rear ended. It just happened out of nowhere.I took it to the Meineke's shop and they said the cat was pluged but wasn't 100% sure so I had it towed to a kia dealer and they said it was 100% the catalytic converter and it wasn't covered so it would be around $3000.Yes it was inspected by the kia dealer.It had a check engine light on but it said it was the 02 sensor. It had a little less power then normal.It seemed ok when I left the house. I drove about 40 miles. I stoped for about 5 minutes to smoke and it seemed ok in the parking lot. It's when I went to excelrate out to the street it had no power.the original cat starts getting pluged over time and causes the heat to back up on the inside of the engine and puts wear on the piston rings. There for causeing it to burn the engine oil. Inturn almost fully pluging the original cat cause the engine to have no power. I have been a professional machnic for over 24 years. so I understand how engines work. Now because of the internal damage of the engine I am putting 2 quarts of oil every 1500 miles. Which is only one week for me. Thank you for reviewing this. I hope that kia will make this right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576170March 8, 2024
ELECTRICAL SYSTEM
I received the recall information in the mail. Found out that there is no remedy for it yet. Have been waiting since November 2023. I have not had any problem with the car but don't want to drive it or have it near my house if it can catch fire. I have it parked with the battery disconnected cause I don't want the fire to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576285March 8, 2024
UNKNOWN OR OTHER, ENGINE
The oil plug
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576090March 7, 2024
STEERING
The steering flex coupler is worn down, making a loud clicking noise when the steering wheel is moved. The wheel shakes a lot when pressing the brake and the steering wheel begins to shake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul