Kia Soul Complaints

5,626 consumer complaints on file.

#10491964January 9, 2013
SERVICE BRAKES
THE BRAKES ON ALL FOUR WHEEL ARE "EXTREMELY" SENSITIVE. THIS IS NOT BRAKES GRABBING, IT IS THE THE SLIGHTEST PRESSURE ON THE BRAKE PEDAL BRINGS BRAKING SYSTEM ON "HARD". IN A PANIC STOP SITUATION IT IS VERY DIFFICULT TO CONTROL THE LIGHT TOUCH TO THE BRAKE PEDAL WITHOUT OVER BRAKING. THE DEAL SAID THIS IS NORMAL. I SAY BS, THIS ISN'T MY FIRST NEW CAR. IN A NUT SHELL, THE BRAKING SYSTEM IS TO SENSITIVE MAKING IT DIFFICULT TO CONTROL CORRECT STOPPING DISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483323November 4, 2012
TIRES, SUSPENSION, STEERING, WHEELS
I WAS DRIVING TO WORK, MAKING A LEFT TURN INTO THE PARKING LOT WHEN THE FRONT PASSENGER TIRE BLEW. THE STEERING WHEEL PULLED SHARPLY TO THE RIGHT AND I WAS PULLED INTO A CURB. THIS CAUSED OVER $1600 WORTH OF DAMAGE TO THE CAR. THERE WAS A HUGE HOLE IN THE SIDE WALL OF THE TIRE AND NO EVIDENCE OF ANY METAL OR ANYTHING IN THE TIRE. ALSO, THE TIRE PRESSURE INDICATOR LIGHT HAS NEVER COME ON, SO I KNOW THEY WERE AT THE PROPER PSI. I CONTACTED THE DEALER WHEN THE ACCIDENT HAPPENED, AND WAS TOLD THEY HAVE NO RESPONSIBILITY FOR THE TIRES. THEY ACTUALLY LOOKED AT THE CAR AND ALL THEY SAID WAS "THIS IS JUST BAD DRIVING." I THEN CALLED THE KIA COMPANY AND TALKED TO THREE DIFFERENT PEOPLE. THEIR CONCLUSION WAS THEY ARE NOT RESPONSIBLE FOR THE TIRES. ONE PERSON EVEN ASKED HOW MUCH I WEIGHED! THIS VEHICLE IS A 2011 AND ONLY HAS 8,200 MILES ON IT. I HAD TO GO THROUGH MY INSURANCE TO GET IT FIXED. I BELIEVE THAT KIA SHOULD STAND BY THESE TIRES, BECAUSE NEXXEN COME STANDARD ON THEIR VEHICLES. SINCE THIS HAS HAPPENED, I HAVE RESEARCHED ONLINE AND HAVE FOUND PEOPLE HAVE HAD SIMILAR PROBLEMS WITH THE TIRES ON KIA VEHICLES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10483259November 3, 2012
AIR BAGS
IN THE MIDST OF RUSH HOUR TRAFFIC, I HAD TO SUDDENLY STOP. I APPARENTLY DID NOT STOP QUICK ENOUGH AND REAR ENDED THE CAR IN FRONT OF ME. THE AIR BAGS DID NOT DEPLOY. MY LEFT ARM TOOK PART OF THE SHOCK. I WAS TRAVELING ABOUT 40 - 45 MPH. THE FRONT END OF MY CAR COLLAPSED, TO A POINT THAT THE DRIVER SIDE DOOR WOULD NOT FREELY OPEN. AT LEAST TWO OF THE AIRBAG SENSORS SHOULD HAVE BEEN AFFECTED. I HAVE PICTURES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10480921October 17, 2012
SEAT BELTS, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
I WAS TAKING MY AUNT TO THE DOCTORS OFFICE, SHE IS OLDER AND FORGOT TO ATTACH HER SEAT BELT. I HAPPENED TO LOOK OVER AND PULLED OVER SO SHE COULD ATTACH HER BELT. HOWEVER, THERE WAS NO WARNING LIGHT OR BUZZER TO INDICATE THAT THE PASSENGER SEAT BELT WAS NOT ATTACHED. I TOOK MY CAR TO THE LOCAL DEALER AND THEY WERE AMAZED THAT THERE WAS NO WARNING. AFTER CHECKING MY CAR AND ANOTHER KIA OF THE SAME YEAR, I WAS ADVISED THAT NONE OF THE KIA SOULS HAVE A WARNING SYSTEM FOR THE FRONT PASSENGER SEAT. IS THIS A MISTAKE BY KIA OR ARE THEY NOT REQUIRED TO HAVE AN ALARM INDICATING THAT THE PASSENGER SEAT BELT IS NOT ENGAGED? THE DRIVER SEAT WARNING DOES WORK PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480136October 15, 2012
TIRES, WHEELS
THE VEHICLE DOES NOT COME WITH A SPARE TIRE OF ANY KIND. INSTEAD YOU ARE GIVEN A SMALL AIR COMPRESSOR AND A CAN OF TIRE SEALANT. THIS WILL NOT HELP IF YOU HAVE A COMPLETE TIRE BLOW OUT. IN THAT INSTANCE YOU WOULD NEED TO HAVE THE VEHICLE TOWED AND TAKEN TO A TIRE DEALER. IF YOU ARE IN A REMOTE AREA, WITH NO CELL PHONE COVERAGE YOU ARE STRANDED. (IN MY CASE, THE DEALER DID NOT TELL ME THAT THERE WAS NO SPARE. I DISCOVERED IT AFTER I'D HAD THE VEHICLE FOR 2 MONTHS.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478179October 1, 2012
ENGINE AND ENGINE COOLING
I BOUGHT A 2012 KIA SOUL FROM CAPITAL CITY KIA IN MONTPELIER, VERMONT JUST OVER A MONTH AGO. IT HAD 600 MILES ON IT. AFTER TWO WEEKS OF DRIVING IT VERY SELDOM, IT STOPPED OPERATING WHILE I WAS DRIVING IT AND I HAD IT TOWED TO THE NEAREST KIA DEALERSHIP. THEY KEPT IT THERE FOR A COUPLE HOURS AND WORKED ON IT WHILE I WAITED AND THEN SENT ME ON MY WAY. THEY SAID IT WAS JUST LOOSE CONNECTIONS. A HALF AN HOUR LATER THE CAR QUITE WHILE I WAS DRIVING AGAIN AND I HAD TO HAVE IT TOWED AGAIN. THEY KEPT THE CAR FOR DIAGNOSTICS. I WAS FRUSTRATED AND AFRAID TO DRIVE THE CAR WITHOUT SOME REASSURANCE THAT IT WAS TRULY FIXED. THEY SAID THEY DID EVERYTHING THEY COULD. I LEFT WITH THE CAR AND WENT INTO A STORE FOR A HALF OF AN HOUR AND WHEN I WENT TO DRIVE HOME, IT DIED AGAIN. THIS TIME THEY SENT THEIR MOST EXPERIENCED TECHNICIANS TO ME WHO EXPERIENCED STARTING IT UP AND THEN HAVING IT DIE AGAIN. THEY HAD TO HAVE IT TOWED AGAIN. UPON PICKING IT UP AFTER IT WAS WORKED ON, I WAS TOLD THAT IT WAS A SPECIFIC THING( DON'T KNOW WHAT IT WAS OR HOW TO EXPLAIN) AND THAT IT WAS SET TO GO. YESTERDAY, WHILE I WAS OUT RUNNING ERRANDS IT DIED WHILE I WAS DRIVING IT FOR AGAIN. KIA IN WILLISTON SAID THEY WOULD TAKE IT IN BUT I WOULD HAVE TO GET RIDE HOME, SO I ASKED TO HAVE IT TOED TO WHERE I BOUGHT IT IN MONTPELIER AND STATED THAT I WOULD NOT DRIVE THE CAR EVER AGAIN, CITING THE DANGER OF HAVING IT QUIT AGAIN AND THIS TIME IN A DANGEROUS PLACE AND AT A DANGEROUS SPEED. CAPITAL CITY HAS AGREED TO REPLACE THE CAR WITH A 2013, WITH HIGHER PAYMENTS. I DO NOT WANT THAT. I DO NOT WANT TO HAVE A CAR FROM KIA, AS I FEEL THAT THEIR PRODUCT IS INFERIOR AND THEIR SERVICE IS UNSATISFACTORY. I WOULD LIKE MY MONEY BACK AND I WOULD LIKE THAT CAR TO BE DESTROYED SO THAT NO ONE ELSE WILL EVERY BE IN DANGER WHILE DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477423September 28, 2012
VISIBILITY:WINDSHIELD
MY CAR IS 2 YRS OLD IT HAS OVER 15 CHIPS AND CRACKS IN WINDSHIELD. DEALERSHIP WILL NOT REPLACE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476786September 24, 2012
SERVICE BRAKES, WHEELS
DEALERSHIP CHANGED MY BRAKES ON SEPT 18. ON SEPT 19, WHILE DRIVING ON HIGHWAY, ALL FOUR BRAKES ACTIVATED WITHOUT BRAKES BEING PRESSED. VEHICLE DECELERATED FROM 65MPH TO 30 MPH AND DRIVERS SIDE FRONT BRAKE CAUGHT ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10473745September 4, 2012
VISIBILITY
GOT IN CAR 7:30 AM, WHEN I CLOSED DRIVER DOOR, HEARD GLASS FALLING. REAR HATCH WINDOW WAS SHATTERED INTO A MILLION PIECES. CAR WAS PARKED UNDER A CARPORT, NO INDICATION FOUND OF ANYTHING THAT MIGHT HAVE HIT THE WINDOW. CAR IS PARKED QUITE A DISTANCE FROM THE STREET. REAR DRIVER DOOR WINDOW WAS OPEN ABOUT 1", SO NO PRESSURE BUILDUP. NO GRASS CUTTING IN THE AREA, TEMPERATURE 70'S - 80'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473297September 2, 2012
AIR BAGS
2010 KIA SOUL WAS HIT BY PLYMOUTH NEON AS NEON WAS EXITING HIGHWAY I-70 WESTBOUND AT ZUMBEHL RD IN ST CHARLES, MO. NEON FAILED TO EITHER STOP AT RED LIGHT OR YIELD RIGHT OF WAY TO MY KIA SOUL. THE SOUL WAS HIT ON THE RIGHT FRONT COMPLETELY TEARING OFF THE FRONT BUMPER. THE SOUL WAS SPUN COUNTER CLOCKWISE AND HIT A SECOND TIME IN THE RIGHT SIDE REAR PASSENGER DOOR. THE IMPACT SENT THE SOUL ACROSS 2 TRAFFIC LANES AND ACROSS AN APPROXIMATELY 6 INCH HIGH MEDIAN CURB INTO THE PATH OF ONCOMING TRAFFIC. NEITHER THE FRONT AIRBAGS, NOR THE SIDE AIRBAGS DEPLOYED AND THE FRONT PASSENGER IMPACTED THE SIDE INTERIOR CAUSING INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10473217August 31, 2012
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT AFTER IMPACTING THE REAR END OF ANOTHER VEHICLE, THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT DID NOT RETRACT. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED BRUISES AND CONTUSIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 15,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10473541August 29, 2012
AIR BAGS
MYSELF AND 13 YOA DAUGHTER WERE ON CR0151 WHEN WE WERE STRUCK BY A 1996 CHEVY S-10 ON THE RIGHT SIDE OF OUR 2011 SOUL HITTING THE PASSENGER SIDE FRONT FENDER DOORS AND PILLAR BETWEEN THE RIGHT SIDE DOORS. NO AIR BAGS WENT OFF WITH THIS IMPACT AND WITH ALL THE AIR BAGS WHY DIDN'T ANY GO OFF? ...UPDATED 09/12/12 *BF UPDATED 09/18/2012 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10472690August 27, 2012
SUSPENSION
DRIVING SOUTH ON I65 BETWEEN GARDENDALE, AL AND BIRMINGHAM, AL. AT APPROXIMATELY 60 MPH - CLEAR DAY, SUNNY APPX 80 DEGREES AT 11:00 AM CST. CONCRETE ROADWAY WITH EXPANSION JOINTS. EXPERIENCED VIOLENT GYRATIONS - CAR LITERALLY BOUNCING OFF ROADWAY. SLOWED TO 50 MPH AND MOVED VEHICLE TO FAR LEFT LANE - ROADWAY WAS SMOOTHER AND CAR RETURNED TO A STABLE CONDITION. THE ORIGINAL LANE WAS ROUGHER. BUT THE CAR BECAME VERY UNSTABLE TO THE POINT OF FEARING THAT I WOULD LOSE CONTROL. I WAS ABLE TO RESUME NORMAL FREEWAY SPEEDS WITHOUT FURTHER INCIDENTS. NO APPARENT DAMAGE BUT I WILL HAVE THE SUSPENSION CHECKED BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470890August 16, 2012
VISIBILITY/WIPER
SAFETY ISSUE - PASSENGER FRONT SIDE GLASS BLEW OUT FOR NO APPARENT REASON WHILE PARKED IN DRIVEWAY. THIS WAS A GLASS DEFECT THAT WOULD OF HAD GREATER CONSEQUENCES IF THIS HAPPEN WHILE DRIVING AND A PASSENGER WAS IN THE FRONT PASSENGER SEAT. KIA (CASE NUMBER [XXX]) REFUSED TO TAKE RESPONSIBILITY FOR THE PROBLEM AND INSURANCE STEPPED IN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470612August 14, 2012
WHEELS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT WAS DRIVING 35 MPH AND HEARD A NOISE COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE WHEELS WERE NOT THE STANDARD WHEEL SIZE FOR THE VEHICLE. THE TPMS VALVE STEM HAD BROKEN OFF INSIDE THE WHEELS, CAUSING THE TIRE PRESSURE WARNING LIGHTS TO ILLUMINATE CONSTANTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469078August 3, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT AFTER A HEAVY RAIN, CONDENSATION WAS FOUND IN THE PASSENGER SIDE HEAD LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,200 AND THE CURRENT MILEAGE WAS 8,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468745August 1, 2012
ENGINE AND ENGINE COOLING
AIR CONDITIONER I ACTUALLY FOUND THIS OUT BY ACCIDENT. I BOUGHT A PORTABLE EXPLOSIVE GAS DETECTOR FROM MENARDS (MODEL NUMBER: 240PGD) MAINLY FOR MY SISTER WHO LIVES IN A TRAILER PARK AND HAS BECOME SEVERELY ILL FROM A SEWER GAS SMELL IN THE COURT. JUST BEFORE I LEFT FOR MY SISTER'S PLACE, I THOUGHT I WOULD TRY OUT THIS GAS DETECTOR IN THE CABIN OF MY CAR NEAR THE A/C VENT. I LOOKED AT THE SPECS FOR THIS EXPLOSIVE GAS DETECTOR AND THE TEMPERATURES WERE WITHIN TESTING RANGE. THE EXPLOSIVE GAS DETECTOR SHOWED HIGH CONCENTRATIONS OF EXPLOSIVE GAS BY BEEPING AND SHOWING A RED LED. I TESTED SEVERAL TIMES AT DIFFERENT TEMPS WITH THE A/C ON AND RECEIVED RED LED LIGHTS AND WARNING BEEPS. WHILE IT DID NOT SPECIFY WHICH EXPLOSIVE GAS,THIS DETECTOR DETECTS ACETYLENE, BUTANE, METHANE (NATURAL GAS) AND PROPANE. I DID LOOK UP AIR CONDITIONER REFRIGERANT AND FOUND THAT CARS IN THE US MAY USE A BUTANE/PROPANE MIXTURE. MY WIFE AND I HAVE BEEN GETTING HEADACHES WITH INCREASING INTENSITY AND WONDER IF THIS IS WHY. I'M GLAD THAT WE ARE NOT SMOKERS OR WE WOULD HAVE BLOWN UP OR BEEN BLOW TORCHED BY THE A/C. THE DETECTOR DID NOT DETECT EXPLOSIVE GAS WHEN I TOOK IT BACK INTO MY HOUSE AS A REFERENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467694July 25, 2012
AIR BAGS
WHILE DRIVING ON A RURAL HIGHWAY, MY SON SWERVED TO AVOID A DEER WHICH HAD ENTERED HIS PATH. FAILING TO REGAIN CONTROL OF THE VEHICLE, HE ENTERED A ROADSIDE DITCH WITH A STEEP EMBANKMENT. THE VEHICLE STRUCK THE OPPOSITE SIDE EMBANKMENT ON THE LEFT FRONT QUADRANT WHICH RESULTED IN SEVERE DAMAGE TO THE VEHICLES FRONT END. (THE DAMAGE CAUSED IS NEARLY IDENTICAL TO THE CRASH TEST PROVIDED ON THE IIHS'S WEBSITE IN WHICH THE DRIVERS SIDE AIRBAG DEPLOYED). OUR DRIVERS SIDE AIRBAG FAILED TO DEPLOY. UPON STRIKING THE OPPOSITE EMBANKMENT AND RECEIVING THE FRONT END DAMAGE, THE VEHICLE ROLLED COMPLETELY AT LEAST ONE TIME. (ACCORDING TO THE KIA WEBSITE, THE SIDE/CURTAIN AIRBAGS SHOULD HAVE DEPLOYED), HOWEVER, THAT FAILED TO HAPPEN AS WELL. FORTUNATELY MY SON WAS WEARING HIS SEAT BELT, AND WALKED AWAY WITH MINOR INJURIES. THE VEHICLE WAS PURCHASED DUE TO IT'S SAFETY RATING. NO AIRBAG DEPLOYMENT IN A KIA SOUL FRONT END/ROLLOVER ACCIDENT! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10467482July 24, 2012
STEERING
2012 KIA SOUL. CONSUMER STATES POWER STEERING FAILURE *TGW THE CONSUMER STATED THE FIRST TIME THE POWER STEERING FAILED, THE DEALER WAS ABLE TO FIND AN ERROR CODE OF 300 ELECTRICAL AND THEY REPLACED THE STEERING MOTOR. ON JAN 13, 2012 AS THE CONSUMER WAS PULLING OUT OF HIS DRIVEWAY, HE DISCOVERED THE POWER STEERING FAILED AGAIN. HE STOPPED, TURNED OFF THE IGNITION AND WAITED FIVE SECONDS AND THEN TURNED IT BACK ON. IT APPEARED TO WORK FINE AFTER THAT. ON JAN. 201, 12, AS THE CONSUMER WAS EXITING A PARKING LOT, THE POWER STEERING FAILED AGAIN. HE STOPPED, TURNED OFF THE IGNITION AND WAITED 10 SECONDS AND THEN TURNED IT BACK ON AGAIN. IT APPEARED TO WORK FINE AFTERWARDS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467543July 24, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT STATED THAT WHILE ATTEMPTING TO ADD AIR TO THE TIRE, THE VALVE STEM BECAME DETACHED FROM THE WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS ADVISED THAT THE STEM COULD NOT BE REPLACED WITH OUT REPLACING THE ENTIRE VALVE AND TRANSMITTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NOTHING THAT COULD BE DONE TO ASSIST. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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