Kia Soul Complaints

5,626 consumer complaints on file.

#10514982June 4, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THEY CLOSED THE DOOR AND THE WINDOW ON THE HATCH SHATTERED OUTWARDS. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 1,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515045June 4, 2013
VISIBILITY/WIPER
OPENED DRIVERS DOOR, GOT IN AND SHUT THE DOOR AND THE REAR HATCH WINDOW BLEW OUT. VEHICLE IS NOW AT DEALERSHIP AND THEY CALLED TO SAY CAR IS NOT TO BE TOUCHED BECAUSE PRODUCTS INVESTIGATIONS IS GOING TO LOOK AT THE CAR BEFORE ANOTHER WINDOW CAN BE INSTALLED. THERE ARE OTHER COMPLAINTS THAT ARE THE SAME AS MINE AND THE WINDOW BROKE IN SHARDS AND SPLINTERS UNCOMMON TO A NORMAL CAR WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10514820June 3, 2013
VISIBILITY/WIPER
I WAS HIT BY A SMALL ROCK GOING AROUND 40MPH WHICH RESULTED IN A CHIP/CRACK. IN THE 3 WEEKS SINCE THEN IT HAS HAPPENED 2 MORE TIMES. SPEEDS WERE NOT EXCESSIVE AND THE ROCKS WERE SMALL. I HAVE NEVER HAD THIS HAPPEN IN 20 YEARS OF OWNING CARS UNTIL THIS NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513853May 28, 2013
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING ASSIST WARNING LIGHT ILLUMINATED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 850. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509260April 23, 2013
EQUIPMENT, ELECTRICAL SYSTEM
THE FACTORY PROVIDED KEYS FOR THE CAR ARE INTEGRATED REMOTE WIRELESS ENTRY KEY FOBS AND CONCEALED IGNITION KEY. TO REVEAL THE KEY, A BUTTON ON THE FOB IS PRESSED AND A SPRING LOADED ARM ROTATES THE KEY OUT OF THE FOB SO IT CAN BE INSERTED INTO THE STEERING COLUMN MOUNTED IGNITION SWITCH. ON THE DAY OF THE INCIDENT, AFTER PARKING THE CAR I WENT TO TURN OFF THE IGNITION BY ROTATING THE KEY FOB COUNTER CLOCKWISE. WHEN I DID THE ARMATURE THAT HOLDS THE KEY SNAPPED OFF LEAVING THE KEY IN THE IGNITION AND THE ENGINE RUNNING. AS ONLY A SMALL PORTION OF THE KEY REMAINED EXPOSED, IT WAS VERY DIFFICULT TO TURN THE ENGINE OFF AND I WAS NOT ABLE TO RESTART THE CAR AS NOT ENOUGH OF THE KEY PROJECTED TO APPLY ROTATIONAL FORCE TO. IT WOULD SEEM THE ABILITY TO TURN OFF THE CAR IN EMERGENCIES IS CRUCIAL TO SAFETY AND I FEEL THERE SHOULD BE A RECALL INVESTIGATION INITIATED. (FILED ON BEHALF OF MY WIFE, [XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508343April 15, 2013
VISIBILITY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
MY HUSBAND WENT OUT TO OUR 2011 KIA SOUL AND OPENED THE DRIVER DOOR AND GOT SOMETHING OUT OF THE CAR AND CLOSED THE DOOR NORMALLY, NO FORCE WAS INVOLVED. WHEN HE DID THE REAR HATCHBACK WINDOW SHATTERED ALL THE WAY ACROSS CRUMBLING AND IT BLEW A HOLE IN THE GLASS. WE WENT TO OUR LOCAL KIA DEALERSHIP THAT WE PURCHASED THE CAR FROM AND IT WAS A SATURDAY SO ONLY THE SALES STAFF WAS THERE. WE WERE TOLD TO COME BACK ON MONDAY WHICH WAS TODAY AND MY HUSBAND ATTEMPTED TO GET THEM TO REPLACE THE WINDOW AS A WINDOW SHOULDN'T JUST SHATTER WHEN YOU CLOSE ONE OF THE DOORS UNLESS THERE IS SOME TYPE OF DEFECT. THE DEALERSHIP REFUSED TO REPLACE THE WINDOW SO HE FOLLOWED UP WITH THE KIA CUSTOMER SATISFACTION LINE AS HE WAS INSTRUCTED AND THEY ALSO SAID IT WOULD NOT BE COVERED WE COULD FILE IT WITH OUR INSURANCE COMPANY. WE HAVE A DEDUCTIBLE OF $500 SO WE ARE OUT OF POCKET $320 FOR SOMETHING THAT WAS CLEARLY A MANUFACTURING DEFECT AND THEY AREN'T STANDING BEHIND THEIR PRODUCT. WE DID RESEARCH ONLINE AND THERE ARE SIMILAR STORIES TO OURS REGARDING KIA SOUL WINDSHIELDS. THE GENTLEMAN THAT HELPED MY HUSBAND AT THE DEALERSHIP SAID THE EXACT THING HAPPENED WITH ANOTHER CUSTOMER'S KIA SOUL APPROXIMATELY 2 MONTHS AGO AND THE SAME DEALERSHIP REFUSED TO REPLACE THAT WINDSHIELD AS WELL. THIS IS NOT SAFE AND WE ARE NERVOUS HAVING OUR CHILDREN IN A CAR THAT THE WINDOWS ARE GOING TO SPONTANEOUSLY SHATTER IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505535April 3, 2013
SERVICE BRAKES
DRIVING ABOUT 45 MPH ON STRAIGHT ROAD WHEN VEHICLE SUDDENLY PULLED OUT IN FRONT OF ME. HAD TO BRAKE VERY HARD. BRAKES WORKED BUT MADE A HORRIBLE GRINDING-LIKE VIBRATION UNDER THE VEHICLE. THE ONLY ANALOGY THAT COMES CLOSE TO DESCRIBING IT IS IT SOUNDED AS IF THERE WERE HARD ROCKS/GRAVEL ON TOP OF THE BRAKE PADS. HAS HAPPENED EVERY TIME SINCE WHEN ENGAGING BRAKES FOR AN EMERGENCY-LIKE STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505279April 1, 2013
ELECTRONIC STABILITY CONTROL (ESC)
ELECTRONIC STABILITY CONTROL COMES ON WHEN TRAVELING ON DRY ROADS GOING IN STRAIGHT LINE AND STAYS ON FOR INDETERMINATE PERIODS (SOMETIMES DAYS AT A TIME) UNRELATED TO DRIVING CONDITIONS. WILL NOT TURN OFF EVEN WHEN VEHICLE IS STOPPED AND KEY IS TAKEN OUT OF IGNITION - WHEN YOU PUT THE KEY BACK INTO IGNITION AND TURN THE TRACTION CONTROL IS STILL ENGAGED. WHEN THE TRACTION CONTROL IS ENGAGED THE GAS MILEAGE IS NEGATIVELY IMPACTED. DEALER HAS NO FIX FOR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504914March 29, 2013
STEERING
STEERING WHEEL LOCKING AT SPEED VERY DANGEROUS IS UNSAFE TO DRIVE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504854March 28, 2013
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WATER PENETRATED THE FRONT PASSENGER'S SID HEADLIGHT AND CAUSED CONDENSATION, OBSTRUCTING THE ILLUMINATION OF THE HEADLIGHTS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED AND THE DEALER ADVISED THAT THE HEADLIGHT WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,000 AND THE CURRENT MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502334March 11, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CLUTCH AND FLY WHEEL WORE OUT ON THE CAR AT 22K MILES. THIS IS EXTREMELY EARLY FOR A CLUTCH TO FAIL. THE CLUTCH FAILED ON A BUSY HIGHWAY (I-81) AND I WAS FORCED TO PULL OVER IN AN UNSAFE LOCATION. I HAVE DRIVEN MANUAL TRANSMISSIONS FOR MANY YEARS AND HAVE NEVER HAD A CLUTCH FAIL AT SUCH A LOW MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501470March 6, 2013
SERVICE BRAKES
DURING BRAKING AND HITTING SMALL HOLE IN ROAD I NOTICED THE BRAKES SKIPPING AND BRAKE PEDAL JUMPING UP AND DOWN AS IF IT WAS A POWER DEFECT. I HAD THE SAME EFFECT HAPPEN AFTER BAD RAIN AND APPROACHING A RED LIGHT THE CAR SKIPPED TO THE STOP. WHEN IT SNOWED OUT THE BRAKES REALLY SKIPPED MADE NOISE AND SEEMED TO SLIP AND WOULD NOT STOP. I FIGURED THE CAR WAS NEW OR THE BRAKES ARE ADJUSTING KIND TO SPEED BUT NOW KNOW THERE IS SOMETHING WRONG. MARCH IS THE FIRST WHOLE MONTH I OWN THE CAR AND THIS IS TIME TO CALL THE DEALER AND GET THIS FIGURED OUT. THERE WAS WITNESS IN THE CAR ON 2 OF 3 OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500995March 1, 2013
VISIBILITY:WINDSHIELD
1. MY KIA SOUL WINDSHIELD WAS HIT BY A ROCK WHILE DRIVING HOME FROM WORK. MY WINDSHIELD NOW NEEDS TO BE REPLACED WHICH WILL COST ME $250.00 INSURANCE DEDUCTIBLE .COULD THIS HAVE BEEN DUE TO CHEAP KIA GLASS OR POOR BOXY DESIGN AS I READ FROM OTHER KIA SOUL OWNERS ON THE KIA FORUM? IF SO, PLEASE CONSIDER THIS MY OFFICIAL COMPLAINT. 2. I WOULD ALSO LIKE TO STATE MY COMPLAINT THAT THIS VEHICLE IS EXTREMELY UNSAFE AS IT HAS THE ABSOLUTE WORST BLIND SPOTS OF ANY VEHICLE I HAVE EVER DRIVEN AND I AM ALWAYS AFRAID THAT I WILL HAVE AN ACCIDENT BECAUSE IT IS VERY DIFFICULT TO SEE WHEN CHANGING LANES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496251February 3, 2013
SERVICE BRAKES
SECOND INCIDENT OF BRAKE (DEALER SAYS EMERGENCY BRAKE) CAUSING VEHICLE VIBRATION. THIS EXITING PARKING LOT. ON HARD SURFACE AT HIGHWAY SPEEDS EXPERIENCE VIBRATION WHICH RAMPS UP IN FREQUENCY THEN RAMPS DOWN. HAVE REPLACED EMERGENCY BRAKE SHOE. DEALER SAYS BRAKE PAD WAS DELAMINATING AND PIECE OF SHOE WAS PROBABLY CAUSING VIBRATION BY INVOLVING OTHER PARTS DURING WHEEL REVOLUTION. NOTICE PARKING BRAKE LEVER SEEMS TO EXCEED TOP RANGE AND SLIP SLIGHTLY TO LEFT. AFTER FIRST REPAIR NOTICED LOUD KNOCKING/RATTLE FROM RIGHT REAR QUADRANT, VERIFIED BY PASSENGER. DISCOVERED APPLICATION OF NORMAL BRAKE WHILE MOVING AT SLOW SPEED STOPPED MOST OF RATTLE/KNOCKING; THIS 2 DAYS AGO, THEN TODAY'S INCIDENT BEGAN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494499January 23, 2013
VISIBILITY/WIPER
I HAVE WASHER FLUID FOR LOW TEMPS. THE WASHER LINES KEEP FREEZING MAKING IT IMPOSSIBLE TO SEE OUT OF WINDSHIELD. THIS IS VERY HAZARDOUS, ESPECIALLY IN NORTHEASTERN OHIO WEATHER. I CALLED KIA AND WAS TOLD BY KIA THAT THEY HAVE BEEN GETTING CALLS NONSTOP ABOUT IT AND THERE IS NOTHING THEY CAN DO ABOUT IT. APPARENTLY THE WASHER LINES ARE NOT NEAR ENGINE BLOCK SO THERE IS NO WARMTH TO PREVENT THEM FROM FREEZING IN COLD TEMPS. THIS IS VERY DANGEROUS AND THERE SHOULD BE A RECALL ON THIS CAR MODEL ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493834January 22, 2013
ELECTRICAL SYSTEM
STARTED CAR SUNDAY AT 1:30 PM. NOTICES GAS GAUGE NEEDLE WAS BELOW EMPTY. BACKED OUT OF PARKING SPACE, PUT THE CAR INTO DRIVE - NO INSTRUMENTATION AT ALL. TACH AT O, TEMP GAUGE AT O, FUEL GAUGE BELOW EMPTY. SHUT OFF IGNITION AND RESTARTED ENGINE - STILL NO INSTRUMENTATION DROVE SLOWLY TO NEAREST GAS STATION TO FILL TANK (I DID NOT REMEMBER BUT I NEVER LAT THE TANK GET BELOW 1/4 FULL) TOO 2.6 GALLONS TO FILL. SPEEDOMETER AND ODOMETERS NOT WORKING. ONLY DASHBOARD LIGHT WORKING IS TEMP (OUTSIDE) AND THE ECON LIGHT. MADE AN APPOINTMENT WITH UNIVERSITY KIA - HUNTSVILLE, AL - LEFT CAR AFTER DESCRIBING PROBLEM. THE CALL MONDAY PM SAID THEY WERE UNABLE TO DETERMINE THE PROBLEM AND SINCE IT WAS MLK DAY THERE WAS NO TECH SUPPORT AVAILABLE - NEED TO KEEP CAR OVERNIGHT. NO LOANER COULD BE AUTHORIZED. U. KIA CALLED TUESDAY PM AT 1:30 SAID THEY REBOOTED THE COMPUTER AND THE GAUGES APPEAR WORKING BUT THEY PROBABLY WOULD FAIL. KIA TECH SERVICES WERE TO ORDER AND INSTRUMENT CLUSTER FROM KOREA AS THERE WERE NONE IN THE US. WOULD TAKE SEVERAL WEEKS TO OBTAIN AND REPROGRAM. I REQUESTED A LOANER FROM THE SERVICE MANAGER BUT HE COULD NOT AUTHORIZE ONE. I REQUESTED HE ELEVATE THE REQUEST OT THE DEALERSHIP OWNER OR TO KIA MANAGEMENT. HE ([XXX]. KIA SERVICE PERSON) SAID HE WOULD FORWARD MY REQUEST AND CALL ME TOMORROW (WEDNESDAY) THIS IS JUST NOT AN ACCEPTABLE LEVEL OF SERVICE. I CANNOT BE WITHOUT A VEHICLE FOR SEVERAL WEEKS - ESPECIALLY SINCE THIS IS A MAJOR FAILURE IN A NEW AUTO THAT THEY ARE NOT PREPARED TO REPAIR QUICKLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493646January 21, 2013
STEERING
WE TRAVELED FROM TENNESSEE TO FLORIDA AND THE STEERING KEPT LOCKING-UP ON THE KIA SOUL. WE WENT TO GALEANA KIA IN FT. MYERS, FL AND TOLD THEM THAT ?WHEN DRIVING ON THE HIGHWAY STEERING WHEEL JUST LOCKS GOING STRAIGHT AND HAS TO HAVE APPLIED PRESSURE TO TURN RIGHT OR LEFT?. GALEANA KIA DID THIS ON 12/4/2012: VERIFY INTERMITTENT P/S ASSIST INOP. REMOVE P/S COLUMN & ASSIST UNIT. APPLIED STABILANT 22 TO ALL CONNECTORS. REMOVE CONTROL WIRING HARNESS. REMOVE IPM MODULE. REMOVE & TEST HECU. FOUND STRIPPED BOLT IN GROUND GNG10 LOOSE GROUND. REMOVE & RETHREADED GROUND CLEAN PAINT. NOTIFIED TL. ON THE RETURN TRIP BACK TO TENNESSEE, THE STEERING STARTED LOCKING-UP AGAIN. ON 12/28/2012, WE TOOK THE CAR THE RUSTY WALLACE KIA, AND COMPLAINED AGAIN ABOUT THE STEERING. THEY KEPT THE CAR FOR TWO DAYS AND RETURNED TO CAR TO US AND TOLD US TO DRIVE IT AND CALL THEM IF WE STILL HAD THE PROBLEM. ON 1/17/2013, THE STEERING STARTED LOCKING UP AGAIN ? MORE OFTEN. ON 1/21/2013, THE STEERING IS STILL LOCKING UP AND I CALL RUSTY WALLACE KIA TO TAKE IT IN FOR MORE SERVICE. I HAVE CONTACTED KIA HEADQUARTERS ([XXX]) ABOUT THIS STEERING PROBLEM AND HAVE CASE #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493327January 17, 2013
AIR BAGS
MY SPOUSE HIT A LARGE MALE DEER HEAD ON AT APPX 55MPH AT ABOUT 5AM THIS MORNING. THE AIRBAG DEPLOYED, BUT THE BLAST FROM THE AIRBAG BURNED COMPLETELY THROUGH THE SLEEVES OF HIS JACKET, THROUGH TWO LAYERS OF SHIRTS, AND CAUSED SECOND DEGREE BURNS OF HIS ARMS. HAD HE NOT BEEN WEARING SO MANY LAYERS OF CLOTHING, WE ARE CONFIDENT THAT THE BURNS WOULD HAVE BEEN FULL THICKNESS THIRD DEGREE BURNS. WE HAVE PICTURES OF THE BURNS ON HIS ARMS AND THE BURNED GARMENTS. WHILE WE ARE PLEASED THE AIRBAG DEPLOYED, THE HEAT GENERATED AND DIRECTED TOWARDS THE DRIVER IS TOO HIGH AND EXTREMELY DANGEROUS, CAUSING SERIOUS BURNS AND CAUSING CLOTHING TO IGNITE WHICH CAN RESULT IN DEATH. THOUGH HIS CLOTHING WAS BURNED COMPLETELY THROUGH, THE FLAME DID NOT SPREAD IN HIS CASE. HOWEVER, THE AIRBAG DEPLOYMENT COULD HAVE IGNITED THE DRIVER'S (MY HUSBAND'S) CLOTHING AND UNNECESSARY KILLED HIM AND BURNED HIM TO DEATH. THE BURNS HE SUFFERED ARE NOT MINOR AND WOULD HAVE BEEN MUCH WORSE WITHOUT THE LAYERS OF CLOTHING THAT HELPED REDUCE THE INTENSITY. THERE IS NO EXCUSE FOR SUCH A SERIOUS SAFETY HAZARD IN A FEATURE THAT IS SUPPOSED TO PROTECT PASSENGERS AND DRIVER. CAUSING SERIOUS BURNS, OR WORSE, SETTING DRIVER/PASSENGER ON FIRE, IS HARMFUL AND POTENTIALLY FATAL. *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10491939January 9, 2013
SEAT BELTS
MY SON WAS SITTING IN THE RIGHT REAR SEAT OF A 2012 KIA SOUL WHEN IT WAS REAR ENDED BY A HONDA CRV GOING 35-40 MPH. THE IMPACT PUSHED THE KIA INTO THE SUBARU IN FRONT OF THEM SETTING OFF BOTH AIRBAGS IN THE FRONT. THE SEAT BELT MY SON WAS WEARING DID NOT LOCK OR RETRACT. HE HIT HIS HEAD ON THE BACK HEADREST WENT FORWARD INTO THE HEADREST ON THE FRONT SEAT AND THEN BACK INTO HIS HEADREST. THE SEAT BELT DID NOTHING TO RESTRAIN HIS MOVEMENT DURING THE ACCIDENT. THE KIA WAS TOTALED BY THE INSURANCE COMPANY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10491962January 9, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 75 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE BEGAN TO LOOSE POWER. THE VEHICLE RESUMED NORMAL OPERATION ONCE THE CRUISE CONTROL FUNCTION WAS DISENGAGED. THE FAILURE RECURRED WITH THE ILLUMINATION OF THE CHECK ENGINE LIGHT. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRANSMISSION FLUID NEEDED TO BE DRAINED AND REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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