Kia Soul Complaints

5,626 consumer complaints on file.

#10825683February 11, 2016
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE SEAT BELT UNLATCHED AND STRUCK THE CONTACT IN THE FACE. THE AIR BAG LIGHT ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT SUSTAINED A MINOR CUT THAT DID NOT REQUIRE MEDICAL ATTENTION. THE FAILURE MILEAGE WAS 86,285.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10824145February 4, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
MY 2010 KIA SOUL IS CEASING AND LOCKING UP ON ME AND MY ENGINE IS SHUTTING OFF. IT HAS DONE THIS FIVE TIMES. I DOCUMENTED TWICE. WHEN I TOOK IT TO THE DEALER, I WAS TOLD TO RECREATE IT. I CAN'T BELIEVE SOMEONE WOULD SAY THIS. WHEN I TURN RIGHT THE WHEEL WILL TURN LEFT AND IT WILL STIFFEN AND SHUTT OFF. I ALMOST CRASHED 5 TIMES. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823777February 2, 2016
ENGINE
MY 2013 SOUL PLUS GETS EXHAUST INTO CABIN ESPECIALLY WHEN COLD. THE REAR MUFFLER OR CONVERTER DIRECTS THE EXHAUST STRAIGHT DOWN, NO TAIL PIPE. THIS SEEMS TO BE A DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823399February 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH DURING ICY ROAD CONDITIONS, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10823220January 30, 2016
UNKNOWN OR OTHER
THE PANIC BUTTON ON THE KEY FOB IS NOT RECESSED SO IT ACTIVATES WHEN YOU DON'T WANT IT TO. I HAVE CONTACTED BOTH THE KIA DEALER WHERE I BOUGHT IT AND ALSO KIA CONSUMER AFFAIRS AND BOTH COULD NOT SOLVE THE PROBLEM. IT IS A DESIGN FLAW. ANYTIME I HAVE THE KEY FOB IN MY POCKET IT IS LIKELY TO ENGAGE THE PANIC BUTTON. IT HAS HAPPENED 8 TIMES. PEOPLE THINK THERE IS AN EMERGENCY. PLEASE LET ME KNOW WHAT NHTSA CAN DO TO CORRECT THIS PROBLEM. (I PREVIOUSLY HAD A 2013 KIA SOUL AND THE DESIGN OF THE KEY FOB WAS DIFFERENT SO I NEVER HAD THE PANIC BUTTON GO OFF BY MISTAKE.) HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822508January 27, 2016
FUEL SYSTEM, GASOLINE, POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822167January 25, 2016
SERVICE BRAKES, EXTERIOR LIGHTING
THE STOP LAMP SWITCH DID NOT FUNCTION PROPERLY, DESPITE THIS EXACT PART BEING RECALLED BACK IN 2013. THE STOP LAMPS ARE NOT ILLUMINATED WHEN BRAKES ARE ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822052January 25, 2016
STRUCTURE:BODY, STEERING, WHEELS
I WAS COMING OUT OF A RED LIGHT INTERSECTION AND WHEN I TRIED TURNING TO THE LEFT THE CAR WOULD NOT TURN AND KEPT GOING STRAIGHT. IT TURNED MINIMALLY AND HIT THE CURB SCRATCHING THE 2 PASSENGER SIDE WHEELS (FRONT AND BACK). NO AIRBAGS WERE DEPLOYED AS I WAS ONLY AT MAYBE 20-30MPH. AS THE CAR ALIGNED WITH THE ROAD AGAIN I NOTICE THE STEERING IS 90% IMPAIRED. I STILL MANAGE TO DRIVE HOME AS THERE WERE VERY FEW CARS ON THE ROAD BUT THE CAR WOULD RANDOMLY SOMETIMES, VERY STRONGLY VEER TO THE RIGHT OR LEFT, MAKING IT EXTREMELY DANGEROUS. I REMEMBER THERE WAS A RECALL LETTER I HAD RECEIVED AND WHEN I GOT HOME I CHECKED IT OUT AND IT DESCRIBED EXACTLY WHAT HAD HAPPENED TO ME: "THE PINION PLUG WHICH SECURES THE PINION GEAR TO THE STEERING GEAR ASSEMBLY MAY LOOSEN DUE TO THE USE OF ADHESIVE WITH INSUFFICIENT BONDING STRENGTH DURING ASSEMBLY. IF THE PLUG LOOSENS SUFFICIENTLY, THE PINION GEAR MAY SEPARATE FROM THE STEERING GEAR ASSEMBLY WHICH COULD CAUSE LOSS OF STEERING AND RESULT IN A CRASH.". I THINK IN MY CASE THIS PINION CAME COMPLETELY LOOSE AND THAT CAUSED THE CRASH. THE CAR WAS JUST TOWED TO A KIA DEALERSHIP BUT NOW THEY WILL INSPECT AND DECIDE IF THAT WAS THE CASE OR NOT. WHAT IF THEY SIMPLY DECIDE THEY WILL SAY THIS WAS CAUSED TO SOMETHING ELSE AND NOT THE RECALL ISSUE?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10821679January 22, 2016
STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING). THE CONTACT CALLED TWO DIFFERENT DEALERS AND WAS UNABLE TO RECEIVE AN APPOINTMENT TO SCHEDULE THE RECALL REPAIR. THE DEALERS DID NOT INDICATE WHEN THE REPAIR WOULD BE SCHEDULED AND NO INFORMATION ON PART AVAILABILITY. THE CONTACT CALLED THE MANUFACTURER SEVERAL TIMES AND WAS UNABLE TO RECEIVE A REASONABLE DATE TO BE REFERRED TO A DEALER TO SCHEDULE THE RECALL REPAIR. THE CONTACT WAS WAITING ON THE MANUFACTURER TO PROVIDE A REMEDY TO THE DEALER TO RECEIVE A RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821213January 20, 2016
STEERING
SAFETY RECALL, (NHTSA RECALL NUMBER:15V736) I RECEIVED A RECALL NOTICE DATED 12/8/15, AND WENT TO THE DEALER ON 12/21. THEY DIDN'T HAVE THE PARTS AND/OR TOOLS TO EFFECT THE REPAIR. I HAVE SINCE CALLED KIA CUSTOMER ASSISTANCE ONCE AND THE DEALER TWO MORE TIMES. I AM TO CALL BACK NEXT WEDNESDAY, 1/27/16. IT DOESN'T SEEM TO ME THAT KIA IS TAKING THIS SAFETY RECALL VERY SERIOUSLY. THEY DON'T SEEM IN THE LEAST CONCERNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820483January 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 75 MPH, THE VEHICLE'S SKID LIGHT ILLUMINATED AND THE VEHICLE STALLED WITHOUT WARNING IMMEDIATELY AFTERWARDS. THE VEHICLE WAS TOWED TO A DEALER TO BE REPAIRED, BUT THE DEALER COULD NOT FIND ANY FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820414January 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819011January 8, 2016
STEERING
TL* THE CONTACT OWNED A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THERE WAS A COMPLETE LOSS OF STEERING CONTROL CAUSING THE VEHICLE TO VEER OFF THE ROAD. AS A RESULT, THE CONTACT CRASHED THE PASSENGER'S SIDE OF THE VEHICLE INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED SEVERE NECK, CHEST, AND RIGHT ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE SALVAGE FACILITY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. ...UPDATED 03-10-16 *BF *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10818664January 7, 2016
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING AT AN UNDETERMINED SPEED, THE DRIVER LOST CONTROL OF THE VEHICLE, VEERED LEFT, AND CRASHED INTO AN ONCOMING VEHICLE. THE DRIVER SUSTAINED FATAL INJURIES, WHICH INCLUDED A SEVERED AORTA AND FRACTURED CERVICAL SPINE. THE CORONER INDICATED THAT THE FATAL INJURIES MAY HAVE BEEN CAUSED BY THE AIR BAG. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE CRASH WAS UNDER INVESTIGATION. THE FAILURE MILEAGE WAS NOT AVAILABLE. ...UPDATED 02/02/16 *BF UPDATED 02/05/16*LJ THE CONSUMER STATED THERE WAS A RECALL ON THE STEERING SYSTEM WHICH MAY HAVE CAUSE THE ACCIDENT. UPDATED 02/10/16.*JB..UPDATED 03/16/16 *BF *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10818800January 7, 2016
STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING). WHILE DRIVING 20 MPH, WITHOUT WARNING, THE STEERING FAILED. THE STEERING WHEEL BECAME DIFFICULT TO TURN AND, AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10818089January 5, 2016
EXTERIOR LIGHTING
HEADLIGHT WAS INTERMITTENTLY GOING ON AND OFF. WOULD WORK FOR THE FIRST SEVERAL MINUTES AFTER TURNING IT ON FOR THE FIRST TIME IN A DAY, BUT SEEMED TO GO OUT AFTER IT WAS WARMED UP. WENT TO CHANGE THE BULB AND DISCOVERED THAT THE PLUG THAT THE HEADLIGHT BULB PLUGGED IN TO WAS PARTIALLY MELTED AND BROWN, AS IF IT HAD OVERHEATED OR CAUGHT ON FIRE BRIEFLY. DEALERSHIP REPLACED THE HEADLIGHT ASSEMBLY UNDER WARRANTY. NOTES FROM DEALERSHIP BELOW: COMPLAINT C/S PASS HEADLIGHT IS OUT AND THE OUTLET IS BURT CHECK AND ADVISE CAUSE FOUND INTERNAL CONNECTOR TO BULB BURNT/MELTED. HAS ORIGINAL HEADLIGHT BULB. INSPECTED FOR BROKEN WIRES- FOUND NONE CORRECTION JCO HEADLIGHT ASSY, UNDER WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816705December 29, 2015
STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 45 MPH AND MAKING A LEFT TURN, THE VEHICLE VEERED TO THE RIGHT. THE CONTACT STATED THAT THE VEHICLE DROVE UP ONTO A SIDEWALK, WHERE ALL FOUR TIRES WERE PUNCTURED, THE OIL PAN WAS DAMAGED, THE SUBFRAME WAS BENT, AND THE FRONTAL AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO THE DEALER. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10816728December 29, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT MISCALCULATED A TURN AND CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000....UPDATED 02/04/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10816590December 28, 2015
STEERING
TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND CAUSED THE VEHICLE TO CRASH. THERE WERE NO INJURIES SUSTAINED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 31,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10816203December 25, 2015
WHEELS
MECHANICALLY, TECHNICALLY THE VEHICLE IS FINE. MY PROBLEM IS THERE IS NO SPARE TIRE, NO EVEN A DONUT. THERE IS AN INFLATOR/TIRE REPAIR KIT BUT THAT DOES NO GOOD WHEN ONE GETS A HOLE IN THE SIDE OF THE TIRE. KIA DOES HAVE 24 HOUR FREE TOW TO THE DEALERSHIP TO RECTIFY THE SITUATION, AND I BELIEVE EVEN MOTEL ACCOMMODATIONS IN CASE THIS OCCURS ON A ROAD TRIP, BUT I FEEL IT IS STILL A SAFETY HAZARD. FOR EXAMPLE LATE AT NIGHT, MAYBE ON THE WAY TO WORK AT 4:30 IN THE MORNING. ALSO THE SALES DEPARTMENT(S) DO NOT DO A GOOD JOB IN EXPLAINING THE LACK OF A SPARE. IT'S MY UNDERSTANDING SOME OTHER MAKES ALSO HAVE THE SAME INFILTRATOR KIT TO REPLACE THE SPARE. KIA DEALERS DO SELL A KIT FOR ABOUT 200.00, MAYBE 300.00, MY SOLUTION IS, KIA SHOULD BE REQUIRED TO PROVIDE THESE NOW AT NO COSTS TO CUSTOMERS. I FOUND ABOUT THIS THE TOUGH WAY ON AN OUT OF TOWN TRIP (BETWEEN SAVANNAH, GA AND BEAUFORT, SC)...I AM FROM THE ORANGEBURG, SC AREA, SO WAS ABOUT 90 MILES FROM HOME, ON THE SATURDAY BEFORE CHRISTMAS (12-19-15)...THEY DID OFFER TO TOW ME TO THE KIA DEALERSHIP IN SAVANNAH, BUT IT WOULD BE CLOSED BY THE TIME WE GOT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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