Kia Soul Complaints

5,626 consumer complaints on file.

#10887481July 21, 2016
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2013 KIA SOUL EQUIPPED WITH NEXEN CP662 TIRES, SIZE: P195/65R15. WHILE DRIVING 60 MPH, A LOUD NOISE WAS HEARD COMING FROM THE TIRES. THE CONTACT PULLED THE VEHICLE TO THE SHOULDER WHERE IT WAS DISCOVERED THAT THE REAR DRIVER SIDE TIRE BLEW OUT. THE CONTACT REPLACED THE TIRE; HOWEVER, THE FRONT DRIVER SIDE TIRE BLEW OUT A WEEK LATER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIRE BELT FAILED. THE TIRE WAS REPLACED. THE TIRES WERE THE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885954July 19, 2016
VEHICLE SPEED CONTROL, STEERING
TL* THE CONTACT OWNS A 2005 (NA) KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V123000 (VEHICLE SPEED CONTROL) AND 15V736000 (STEERING); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885663July 18, 2016
ELECTRICAL SYSTEM
DRIVING THIS CAR HIGH SPEEDS (FREEWAY) FOR LONGER PERIODS OF TIME (30 MINUTES OR MORE PER DAY) FOR MORE THAN 3 CONSECUTIVE DAYS AFFECTS MY OVERALL HEALTH AND ABILITY TO DRIVE THE CAR. IT GET CHRONIC HEADACHES, TROUBLE CONCENTRATING, SLEEPING PROBLEMS, DIZZINESS, FORGETFULNESS, EXHAUSTION, AND ANXIETY WHICH AFFECT MY REACTION TIME AND ALERTNESS WHILE DRIVING, AND ABILITY TO MAKE PROPER DECISIONS IN TRAFFIC. THERE WAS NO ACCIDENT, SINCE I DISCONTINUED DRIVING THE CAR AS SOON AS I BECAME AWARE OF THE PROBLEM. I ALSO WENT TO A DOCTOR WHO CONFIRMED THAT I AM SENSITIVE TO THE BATTERY OF THE VEHICLE (SEE ATTACHED). I CONTACTED THE MANUFACTURER BUT THEY ARE NOT WILLING TO HELP. I HAD THE CAR SERVICED AT THE LOCAL KIA SERVICE DEPT., BUT THEY SAY THE BATTERY IS WORKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883553July 8, 2016
STEERING
STEERING WHEEL BEGAN DOING CLUNKY NOISES, TOOK TO DEALER, THEY FIXED IT, 4 DAYS LATER STEERING WHEEL SNAPPED OFF LEAVING ME WITHOUT CONTROL DURING A TURN, NO ACCIDENT THANKFULLY FOR GOING LESS THAN 20 MI AT THE TIME, TOOK BACK TO DEALER TO BE FIXED. NOT SURE I TRUST IT ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882261July 2, 2016
SEAT BELTS, WHEELS
I HAD 3 PEOPLE IN THE BACK SEAT BUT THE CENTER SEAT BELT WOULD NOT STAY LOCKED FROM THE START. THIS DIDNT CHANGE REGARDLESS OF HOW MANY TIMES IT WAS ATTEMPTED. IT HAS SINCE BEEN REPLACED BY DEALER BECAUSE I COMPLAINED IT WAS A SAFETY ISSUE WHEN I HAVE 3 PEOPLE IN THE BACK SEAT. THE CAR HAS ALWAYS HAD A SMALL GRADUAL DRIFT TO THE RIGHT. DEALER DIDN'T FIND ANYTHING. LATER I HAD THE ALIGNMENT DONE BY SOMEONE ELSE. THEY SHOWED ME BOTH FRONT AND REAR DRIVER SIDE TIRES COULD NOT BE ALIGNED TO TRUE. THEY SAID THE FRONT WILL BE FIXED BY NEW STRUT BUT BACK IS A STRAIGHT AXLE THAT CANT BE ALIGNED. THE CAR ALWAYS DRIFTED RIGHT AND STILL DOES. I BOUGHT THE CAR FROM THE DEALER WITH 10 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876321June 24, 2016
STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE INDEPENDENTLY VEERED OUT OF THE LANE. THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS FOR DIAGNOSTIC TESTING. A FOUR WHEEL ALIGNMENT WAS PERFORMED AT ONE DEALER AND THE OTHER TWO DEALERS STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE BECAME PROGRESSIVELY WORSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 08/17/16*LJ UPDATED 10/26/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875823June 22, 2016
SEAT BELTS
FROM THE DRIVER'S SEAT, MY SHOULDER HARNESS COMES FROM LEFT SHOULDER TO RIGHT HIP, WHERE IT IS LATCHED. THE SHOULDER HARNESS DOES NOT STAY IN A CROSS-BODY POSITION AND RIDES UP TO UNDER MY RIGHT ARMPIT. I DO NOT HAVE A BARREL BELLY THAT WOULD FORCE THIS UP. THE STRAP THEN IS HIGH ENOUGH TO CROSS OVER MY NECK. I WILL BE TAKING THE CAR TO THE DEALER TO SEE IF THERE IS ANY "FIX" FOR THIS, BECAUSE I DON'T WANT TO BE BEHEADED BY AN IMPROPERLY POSITIONED STRAP. I HAVE MOVED THE ADJUSTER ON THE DOOR POST AND CHANGED MY SEAT POSTION. NEITHER ACTION MADE A DIFFERENCE. WITH THE SEAT MORE FORWARD, THE STEERING WHEEL IS PRETTY CLOSE. HOW FAR AWAY SHOULD I BE? ANYWAY, I'M JUST WONDERING IF OTHERS HAVE HAD A PROBLEM WITH THE SHOULDER HARNESS RIDING UP AND WHAT CAN BE DONE ABOUT IT.L
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874475June 15, 2016
EXTERIOR LIGHTING
WHEN DRIVING WITH THE HEADLIGHTS ON THEY WILL RANDOMLY TURN OFF FOR A BIT THEN TURN ON AGAIN, BUT SOMETIMES THIS REQUIRES TRYING TO TURN THE HEADLIGHTS OFF THEN ON AGAIN. VERY DANGEROUS WHEN TRYING TO DRIVE AT NIGHT. BROUGHT VEHICLE TO DEALERSHIP WHERE A CHECK WAS RUN ON IT, THEY WERE UNABLE TO FIND THE PROBLEM. I AM UNABLE TO DRIVE AT NIGHT UNTIL THE PROBLEM CAN BE DISCOVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873398June 9, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE DRIVING 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED THREE BROKEN RIBS, A PUNCTURED LUNG, FACE INJURIES, AND A CONCUSSION THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INSURANCE LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,709. UPDATED 07/13/16*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10872964June 7, 2016
WHEELS
WIFE WAS DRIVING HIT ROAD DEBRIS AND THE WHEEL SPLIT INTO TO PIECES. THE INNER RIM SEPARATED FROM THE OUTER RIM. WHEEL IMMEDIATELY WENT FLAT, WIFE PULLED OVER THINKING THAT THE TIRE HAD GONE FLAT, BUT UPON INSPECTION IT WAS DISCOVERED THAT THE WHEEL HAS SPLIT IN TWO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872220June 2, 2016
UNKNOWN OR OTHER
I HAVE HAD THIS CAR FOR JUST OVER A YR NOW. THIS WILL BE THE 3 OR 4 RADIO IT HAS BEEN INSTALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870975May 24, 2016
AIR BAGS
S10 APPROPRIATE HANDLING- COPY OF A LETTER ADDRESSED TO THE ADMINISTRATOR REGARDING TAKATA AIRBAGS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870488May 24, 2016
STRUCTURE:BODY
SUN ROOF FALLS OUT OF TRACKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870591May 24, 2016
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE THE VEHICLE WAS STATIONARY IN THE REVERSE GEAR, THE CONTACT ATTEMPTED TO REVERSE BUT THE VEHICLE ACCELERATED FORWARD AND CRASHED INTO A TREE. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE DID NOT RESPOND. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING). THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THIS RECALL PRIOR TO THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10869987May 20, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 KIA SOUL. AFTER PARKING ON AN INCLINE DRIVEWAY, THE VEHICLE ROLLED BACKWARDS INDEPENDENTLY WITHOUT WARNING. THE FAILURE WOULD RECUR, UNLESS THE PARKING BRAKE WAS ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865474May 17, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING BETWEEN 15-25 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS VERY DIFFICULT TO DEPRESS AND REQUIRED EXTREME PRESSURE. THE CONTACT STATED THAT THE VEHICLE ALSO ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865513May 17, 2016
AIR BAGS, STEERING
MY DAUGHTER WAS TRAVELING ON A COUNTRY ROAD AT 50 MILES PER HOUR. ANOTHER VEHICLE CROSSED INTO HER LANE, HIT HER HEAD-ON AND SHE DIED ON THE SCENE. WHEN THE POLICE DEPARTMENT ARRIVED TO INVESTIGATE, THEY NOTICED THAT THE STEERING WHEEL OF HER KIA SOUL DETACHED FROM THE COLUMN AND THEY LOCATED THE STEERING WHEEL (AIRBAG DEPLOYED) IN THE FLOORBOARD BEHIND THE DRIVER'S SEAT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10865183May 16, 2016
UNKNOWN OR OTHER
THE CAR CAUGHT FIRE WITHOUT CAUSE AND EXPLODED ON THE SIDE OF THE ROAD. WE WERE DRIVING DOWN THE HIGHWAY WHEN A CAR COMING THE OTHER DIRECTION FLAGGED US DOWN BECAUSE FLAMES WERE SHOOTING OUT FROM UNDER THE CAR. BY THE TIME I WAS ABLE TO PULL THE CAR OVER FLAMES WERE ENTERING IN THE CABIN AND IT WAS FILLED WITH BLACK SMOKE. THE BRAKES AND ELECTRICAL HAD FAILED SO IT WAS IMPOSSIBLE TO STOP THE CAR. IT EXPLODED 2 MINUTES AFTER WE WERE ABLE TO VACATE THE VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10863386May 5, 2016
FUEL/PROPULSION SYSTEM
VERY SOON AFTER WE BOUGHT THE CAR NEW, WE DROVE TO CA. DURING THE DRIVE, I NOTICED THAT WHEN I WOULD SLOW TO TURN (LIKE INTO A DRIVE OR PARKING LOT) THE CAR WOULD ACT LIKE IT HAD A VAPOR LOCK- STARVED FOR FUEL. I WOULD PUMP THE GAS A COUPLE OF TIMES AND THE CAR WOULD RESPOND (SOMETIMES VIOLENTLY). THIS WAS AT LESS THAN 6K MILES. AFTER TRIPS TO THE DEALER, WHO RODE ALONG WITH ME AND KEPT THE CAR OVERNIGHT FOR THE MANAGER TO DRIVE, THEY RETURNED IT SAYING THEY COULD NOT REPLICATE MY ISSUE. SO, NOTHING COULD BE DONE. TWO SUCH COMPLAINTS AND I'M 30K MILES FURTHER ALONG WITH THE ISSUE STILL PRESENT. THIS IS A DEFINITE SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862192April 29, 2016
STEERING
TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 75 MPH, THE VEHICLE SHOOK VIOLENTLY, VEERED TO THE RIGHT, AND THE POWER STEERING MALFUNCTIONED. THE CONTACT LOST CONTROL OF THE VEHICLE, CRASHED INTO A WALL, AND THE VEHICLE ROLLED OVER. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul