Kia Soul Complaints

5,626 consumer complaints on file.

#11205770May 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 10-15 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ADDITIONALLY, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WERE SEVERAL FAILURES THAT INCLUDED THE CAMSHAFT SENSOR AND THE DOWNSTREAM OXYGEN SENSOR. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205835May 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 55 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND SMELLED A STRONG FUEL ODOR. THE CONTACT HAD THE VEHICLE TOWED TO BEAVERTON KIA (12520 SW CANYON RD, BEAVERTON, OR 97005 (503) 526-2131) WHERE IT WAS DIAGNOSED THAT THE ENGINE HAD A FRACTURED VALVE IN THE NUMBER 3 CYLINDER AND THE ENGINE NEEDED TO BE REPLACED. THE DEALER QUOTED $6,000 TO REPLACE THE ENGINE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS STILL AT THE DEALER AND HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205900May 6, 2019
FUEL/PROPULSION SYSTEM
GAS MILEAGE STATED IS NOWHERE EVEN CLOSE TO WHAT'S STATED ON EITHER CITY OR HIGHWAY. I WOULD GUESS 10-15% OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205897May 6, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205611May 3, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS AND DASHBOARD LIGHTS START TO FLICKER ON/OFF SEVERAL TIMES WHILE DRIVING WHICH NOT ONLY PRESENTS A DANGER FOR THE DRIVER/PASSENGERS IN THE VEHICLE BUT APPROACHING VEHICLES AS WELL AS THIS CAN BE A DISTRACTION WHEN ONCOMING DRIVERS SEE FLASHING HEADLIGHTS AND IT IS DEFINITELY A SAFETY ISSUE WHILE OPERATING THE VEHICLE AT NIGHT. THIS HAPPENS WHILE DRIVING, STATIONARY, CITY STREETS, HIGHWAYS TURNING OR GOING STRAIGHT. IT PRESENTS A DANGEROUS DRIVING SITUATION. I LISTED ONE DATE THAT IT HAPPENED BUT IT HAS HAPPENED MULTIPLE TIMES AND CONTINUES TO HAPPEN. KIA NEEDS TO ISSUE A RECALL AND FIX THIS IS AS THIS IS NOT A WARRANTY ISSUE IT IS A DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205180May 2, 2019
ENGINE, STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. SHORTLY AFTER THE VEHICLE WAS PURCHASED, IT RANDOMLY STALLED. THE ENGINE WAS HESITANT AND THE CHECK ENGINE INDICATOR ILLUMINATED. RIVERCHASE KIA (2200 US-31, PELHAM, AL 35124, (205) 987-6518) WAS NOTIFIED OF THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V120000 (ENGINE AND ENGINE COOLING) AND 17V608000 (STEERING). THE CONTACT SCHEDULED AN APPOINTMENT, BUT THE DEALER DID NOT PROVIDE THE REPAIRS WITHIN THE TIMEFRAME THAT THEY INDICATED. THE DEALER DID NOT OFFER A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205221May 2, 2019
ENGINE
ONE DAY I HEARD A RATTLING NOISE WHILE DRIVING. THE NEXT DAY, THE NOISE TURNED INTO A VERY LOUD TICKING/KNOCKING SOUND. I KEEP MY OIL CHANGED EVERY 3000 MILES SO IT COULD NOT BE THAT THERE WAS NOT ANY OIL IN THE VEHICLE. I HAD IT TOWED TO THE DEALERSHIP AS I WAS AFRAID TO DRIVE IT BECAUSE I HAD HEARD THAT THE CARS WERE CATCHING ON FIRE. I INQUIRED ABOUT THIS AND WAS TOLD THERE WERE NOT ANY OPEN RECALLS ON ENGINE DAMAGE WITH KIA SOULS AND A DIAGNOSTIC WOULD BE PERFORMED. A FEW DAYS LATER I WAS INFORMED THAT THE ENGINE WAS GONE AND ADVISED $6800 TO REPAIR. THE FUNNY THING IS I HAVE BEEN ASKED REPEATEDLY, HOW WOULD THE ENGINE GO OUT IN A 4 YEAR OLD CAR? I WAS ALSO ADVISED THAT THERE WAS NO WARRANTY REMAINING ON THE CAR FROM THE MANUFACTURER AS I WAS THE SECOND OWNER OF THE VEHICLE AND THE WARRANTY ENDED AT 60,000 MILES. IRONICALLY, MY ENGINE FAILED AT 68,729. NOW, I'M STUCK WITH A CAR THAT DOESN'T RUN AND OWE ALMOST $10000 ON IT. I AM BEYOND HEATED WITH ANGER. I CAN'T TRADE IT DUE TO THE NEGATIVE EQUITY AND IT COSTS MORE TO REPAIR IT THAN WHAT THE CAR IS ACTUALLY VALUED AT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205317May 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE ENGINE MADE AN ABNORMAL KNOCKING NOISE MAY RESULT FROM FAULTY CONVERTER, WHICH DISTRACTED THE CONTACT. EVERY TIME THE ENGINE WAS STARTED, THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO KIA OF ST. CLOUD (1396, 901 2ND ST S, WAITE PARK, MN 56387, (320) 259-4542) AND WAS NOT DIAGNOSED; HOWEVER, THE MECHANIC STATED THAT THE BOTTOM OF THE ENGINE HAD TO BE REMOVED AND REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 134,000. *BF *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205322May 2, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LATE ONE NIGHT, I TRY TO TURN ON MY HEADLIGHTS ON. THE LIGHT WOULD NOT COME ON AND STARTED TO FLICKER I HAD TO TURN THEM OFF AND ON SEVERAL TIMES TO GET THEM ON. THEM A FEW MONTHS LATER MY DRIVER SIDE HEAD LAMP DID NOT WORK. I REPLACE THE BULB. THEN I RECEIVE A NOTICE FROM KIA THERE MY BE A PROBLEM WITH THE LIGHTS FLICKING. I WHEN INTO THE VICTORVILLE KIA DEALERSHIP FOR A DIFFERENT RECALL, AND ASK THEM TO CHECK THE PROBLEM WITH THE FLICKER AND AT THE TIME HAD THE DRIVER HEAD LIGHT OUT AND THEY SAID THAT THEY COULDN'T RE-PRODUCT THE PROBLEM AND THEY WOULD NOT FIX THE ELECTRICAL SYSTEM. I HAD THE HEAD LIGHT REPLACE, ALONG WITH THE WIRES, THEY HAD BURN UP. I JUST REPLACED BY THIRD HEADLIGHT. THREE (3) HEAD LIGHTS WITHIN FOUR (4) MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204901May 1, 2019
ENGINE
I WAS DRIVING HOME ON THE SEPULVEDA PASS WHICH IS A 45-50 MPH ZONE AND SUDDENLY MY CAR LOST POWER AND FROM GOING 45MPH I AS GOING UPHILL AT 10MPH. I THEN LOST ALL CONTROL AND MY BATTERY DIED. I GOT TOWED TO A MECHANIC AND SAID IT WAS AN ALTERNATOR PROBLEM AT FIRST THEN SAID IT WAS THE CATALYTIC CONVERTER. I THEN HAD A SENSOR CHANGE AND NEW BATTERY BOUGHT WHEN THOSE TWO THINGS WEREN'T THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204925May 1, 2019
STEERING
THE STEERING WHEEL IS MANUFACTURED OF MATERIAL WHICH CONTAINS A TOXIC SUBSTANCE WHICH HAS CAUSED THE OWNER TO SUFFER A MEDICAL CONDITION OF SEVERE CONTACT DERMATITS. THE CAR CAN'T BE DRIVEN WITHOUT THE USE OF A COVER OVER THE STEERING WHEEL, WHICH WILL CAUSE THE CAR TO FAIL THE MARYLAND STATE SAFETY INSPECTION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11205059May 1, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STARTED TO SPUTTER. THE VEHICLE DID NOT STALL AND WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE CATALYTIC CONVERTER FAILED AND FAULT CODE: P0240 APPEARED. THE VEHICLE WAS REPAIRED BY A MUFFLER SHOP. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204684April 30, 2019
ELECTRICAL SYSTEM, ENGINE
WAS DRIVING DOWN THE INTERSTATE WHEN ALL THE LIGHTS ON THE DASH COME ON AND THE CAR SHUT DOWN. HAS NOT CRANKED SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204714April 30, 2019
STEERING
OVER THE PAST SEVERAL MONTHS, STEERING HAS DEVELOPED A CLICKING SOUND AND SOME PLAY WHEN THE STEERING WHEEL IS MOVED BACK AND FORTH AT REST AND MOVING, AND STEERING VIBRATION THAT SUDDENLY HAPPENS WHEN DOING 70 MPH. '2007-2014$5 COUPLING P/N 563152K000FFF USED ON 200 MODELS OF KIA AND HYUNDAI 'MAY 22, 2014KIATSB-CHA044OPTIMAS, SOULS, FORTES 2010-2014 IDENTIFIES DEFECTIVE COUPLING; REPAIR COST $250-$500 'AUGUST 16, 2016KIATSB-CHA072OPTIMAS ADJUSTS MAN HOURS; OFFERS FREE REPLACEMENT AND EXTENDED WARRANTY UNDER ITS CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM (CS1604) STATING 'KIA'S ANALYSIS HAS IDENTIFIED THAT THIS CONDITION OCCURS IN EXTREMELY HIGH HUMIDITY STATES ADJACENT TO WARM OCEAN WATERS DUE TO WEAR OF THE FLEXIBLE COUPLING.' THEN GOES ON TO IDENTIFY 9 STATES INCLUDING FLORIDA, WHERE WARRANTY REPLACEMENT IS AUTHORIZED. 'FOR VEHICLES SOLD OR REGISTER IN ALL OTHER STATES, KIA IS EXTENDING THE WARRANTY ON THE FLEXIBLE COUPLING TO 10 YEARS/UNLIMITED MILES.' 'AUGUST 16, 2016KIATSB-CHA074 SOULS AND FORTES ADJUSTS MAN HOURS; REPAIR COST IS STILL $250-$500 'JAN. 2017HYUNDAIISSUED EXTENDED WARRANTY ON ALL EFFECTED MODELS. WHY ARE OPTIMA OWNERS GETTING A FREE REPLACEMENT OR EXTENDED WARRANTY WHILE SOUL AND FORTE OWNERS ARE PAYING $250-$500 DOLLARS FOR THE DIAGNOSTICS AND REPAIR OF THE SAME PROBLEM? IT IS MY OPINION THAT A NEW TSB SHOULD BE ISSUED TO INCLUDE THE EFFECTED SOULS AND FORTES IN THE KIA CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM. I FEEL THIS PROBLEM SHOULD GET NATIONAL ATTENTION IF NOT ACTED UPON BY KMAI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204709April 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE SEIZED AND THE OIL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO LITHIA FORD LINCOLN OF ROSEBURG (1650 NE STEPHENS ST, ROSEBURG, OR 97470, (541) 537-4643) WHERE THEY DISCONNECTED THE BATTERY. THE VEHICLE WAS TOWED TO BUTLER KIA (4950 CRATER LAKE AVE, MEDFORD, OR 97504, (541) 776-3088) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204326April 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO JIM MARSH KIA (8555 W CENTENNIAL PKWY, LAS VEGAS, NV 89149, 866-521-6618), BUT THEY DENIED THE REPAIR. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THE ENGINE WAS OUT OF WARRANTY AND THEY QUOTED A REPAIR COST OF $4,100 WITH A DISCOUNT. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE DEALER ASKED THE CONTACT TO HAVE THE VEHICLE TOWED FROM THEIR FACILITY AT HER EXPENSE. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204331April 29, 2019
UNKNOWN OR OTHER
I WAS SITTING AT A JACKS DRIVE THROUGH WHEN MY CAR ACCELERATED ON ITS ON. MY CAR WAS STOPPED WITH MY FOOT ON THE BRAKE. I COULD NOT STOP THE VEHICLE. IT PLOWED INTO THE REAR OF THE VEHICLE IN FRONT OF ME. THERE WAS NO DAMAGE TO THE VEHICLE IN FRONT OF ME BUT THE REESE HITCH ON HIS TRUCK WENT THROUGH MY BUMPER. THERE WAS NO INJURY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11204431April 29, 2019
ENGINE
MY ENGINE BLEW A PISTON AND MY MOTOR EXPLODED WHILE I WAS DRIVING 65 ON THE INTERSTATE. I WAS DRIVING AND ALL OF A SUDDEN MY STEERING WHEEL LOCKED UP, MY BRAKES LOCKED UP, MY ENGINE WAS SMOKING. I HAD TO COAST TO THE SIDE OF THE ROAD WITH MY 4 YEAR OLD IN THE BACK SEAT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11204447April 29, 2019
STEERING
STEERING WHEEL CLICKS AND HAS GIVE AT LOW SPEEDS (LIKE WHILE PARKING OR TAKING CORNERS SLOWELY) AND AT HIGH SPEEDS (70MPH +). TAKEN TO KIA DEALER, AND COUPLER NEEDS TO BE REPLACED. KIA RECALLED LATER MODELS WITH SAME PARTS AND OPTIMAS WITH SAME PARTS, BUT NOT 2012 SOULS. IT'S THE SAME PART THAT WAS REPLACED FOR FREE IN OTHER MODELS, BUT 2012 ISN'T COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204454April 29, 2019
ENGINE
TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 45 MPH, THE CONTACT HEARD AN ABNORMAL NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER, LIFTED THE HOOD, AND NOTICED FLAMES. THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND TOWED TO THE CONTACT'S INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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