Kia Soul Complaints

5,626 consumer complaints on file.

#11208623May 20, 2019
EXTERIOR LIGHTING
HEADLIGHTS TURNING OFF AT NIGHT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208683May 20, 2019
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GRIECO KIA OF DELRAY BEACH (LOCATED AT 2255 FEDERAL HWY, DELRAY BEACH, FL 33483) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE CONTACT STATED THAT THE TECHNICIAN UPGRADED THE ECU MODULE. THE VEHICLE WAS NOT REPAIRED FOR THE ACCELERATION FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 13175036. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208724May 20, 2019
POWER TRAIN
THE LINE HOLDING MY AUTOMATIC TRANSAXLE FLUID IS LEAKING AT SUCH A RAPID RATE THAT MY CAR IS NOT DRIVEABLE. THE CHECK ENGINE LIGHT DID NOT COME ON IN MY CAR UNTIL I WAS UNABLE TO SAFELY OPERATE MY VEHICLE AND SWITCH GEARS ON A HIGHWAY. THE PART IS SEVERELY LOW NATIONWIDE, POTENTIALLY ON BACK ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208751May 20, 2019
ELECTRICAL SYSTEM
AFTER WORK ON 4/30/19, I WAS SPEAKING WITH THE PARKING DECK ATTENDANT. THE CAR WAS IN DRIVE, BUT I HAD MY FOOT ON THE BRAKE. IT STARTED SHAKING AND SOUNDING ROUGH, AS IF IT WERE STRUGGLING TO STAY ON. I DROVE IT FOR A FEW MILES, BUT WAS AFRAID TO DRIVE MORE THAN 35 OR SO MPH. IT WAS SHAKING AND MAKING NOISE THE ENTIRE WAY. I ONLY DROVE ON THE INTERSTATE TO THE NEXT EXIT, SO THAT I COULD FIND AN OPEN PARKING LOT JUST IN CASE IT CUT OFF ON ME. I CALLED AAA AND GOT A TOW HOME DUE TO THE LATENESS OF THE HOUR. THE NEXT MORNING, AAA TOWED ME TO A AAA CAR CARE FACILITY AND I LET THEM DO REPAIRS. I WAS TOLD THAT IGNITION COIL # 4 WAS BAD AND HAD TO BE REPLACED, AND THAT IT WOULD BE BETTER TO REPLACE ALL 4 COILS. I ONLY HAD ENOUGH MONEY TO REPLACE THE BAD ONE, PLUS THE SPARK PLUGS AND AIR & CABIN FILTERS THAT THE MECHANIC RECOMMENDED. HE SAID THAT THE OTHER 3 COILS SHOULD BE REPLACED AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208769May 20, 2019
UNKNOWN OR OTHER
DEFECT IN THE CATALYTIC CONVERTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208497May 19, 2019
STEERING
I WAS ON BUSINESS 85 MY STEERING WHEEL WENT OUT I COULDN'T TURN MY WHEEL LEFT. I ENDED UP HAVING TO JERK MY STEERING WHEEL TO THE RIGHT TURNING IN A COMPLETE CIRCLE TO AVOID TRAFFIC AND GET OFF THE ROAD. AFTER COMPLETELY STOPPING I ENDED UP NEAR A DITCH AND GRAVE YARD. AT THIS POINT I TURN MY CAR OFF AND TURNED IT BACK ON TO SEE IF IT WOULD WORK, BUT MY STEERING WHEEL WOULD JUST TURN IN A COMPLETE CIRCLE. MY HORN OR NOTHING WOULDN'T WORK ON MY STEERING WHEEL IT JUST MADE CLICKING NOISES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207951May 16, 2019
ELECTRICAL SYSTEM, STEERING, VISIBILITY/WIPER
WHERE DO I START, MY 2012 KIA SOUL HAS ABOUT 86,000 MILES AND HAS EXPERIENCE ISSUES OVER THE PAST FEW YEARS. IT STARTED A FEW YEARS AGO WHERE I CHANGED MY LEFT BRAKE LIGHT AND DISCOVERED IT WAS AN ONGOING ISSUE WHERE BULB IS BURNT AND HAVE TO REPLACE ABOUT TWICE YEARLY. SECOND, SOMETIMES WHEN I GO TO CRANK MY CAR IT WOULD START FAINTLY THEN STALL OUT AND I WILL HAVE TO RETRY AGAIN UNTIL IT CRANKS CORRECTLY. THIS HAVING ALSO BEEN OCCURRING FOR A FEW YEARS. THIRD, WITHIN THIS PAST YEAR I'VE EXPERIENCED A/C CONTROL PROBLEMS. WHEN I GO TO TURN IT ON IT WONT DO ANYTHING,NO DEFROST/BLOWING/HOT/COLD NOTHING. THEN I WOULD PROCEED TO KEEP TRYING TO TURN OFF AND ON AND OUT OF NO WHERE IT JUST STARTS ON ITS OWN. SOMETIMES IT'S SCARY ESPECIALLY WHEN I NEED TO DEFROST MY WINDOWS AND IT DECIDES NOT TO WORK. TOOK IT TO SUN AUTO REPAIR SHOP AND THEY COULDN'T FIGURE IT OUT AND SAID AND I QUOTE "IT HAS A HIGH FAILURE RATE", WHATEVER THAT MEANS. FOURTH, THE PASSENGER SIDE WINDOW WILL NOT RESPOND TO THE DRIVER SIDE CONTROL BUTTON. DONT KNOW IF IT'S AN ELECTRICAL ISSUE. THIS HAS ALSO STARTED WITHIN THIS PAST YEAR. FINALLY, ABOUT A FEW MONTHS AGO MY STEERING WHILE STARTED MAKING THIS ANNOYING CLICKING SOUND WHEN I TURN THE STEERING WHEEL LEFT TO RIGHT . THAT IS WHILE DRIVING AND PARKED OR STOPPED. IT JUST KEEPS CLICKING EVERY MOVEMENT, BUMPS AND TURNS. SUDDENLY I RECIEVED A LETTER ABOUT THIS GIVEN WARRANTY RECALLING MY VEHICLE TO GET FIXED. NOW I'M QUESTIONING WHETHER OR NOT IF MY OTHER PROBLEMS ARE COMMON IN OTHER VEHICLES AND IS ON THE ROLL TO RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208008May 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 KIA SOUL. ON SEVERAL OCCASIONS, WHILE DRIVING AT UNKNOWN SPEEDS, THE GEAR SHIFT LEVER INDEPENDENTLY MOVED OUT OF THE DRIVE GEAR INTO NEUTRAL. THE CONTACT ALSO STATED THAT THE GEAR SHIFT LEVER MOVED TO THE LEFT OF THE DRIVE INDICATOR DESIGNATION AND THE VEHICLE LOST POWER. THE CONTACT COASTED THE VEHICLE OFF THE ROADWAY. WHEN THE VEHICLE WAS SHIFTED FROM PARK INTO DRIVE, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO DELAND KIA (LOCATED AT 2322 S WOODLAND BLVD, DELAND, FL 32720, (386) 734-7800) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE AND NO FAILURE CODES WERE RETRIEVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 13150055. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208026May 16, 2019
UNKNOWN OR OTHER
GOT LETTER (4/12/2019) STATING THAT THERE IS A RECALL ON THE CATALYTIC CONVERTER DID AS INSTRUCTED AND PUT IT IN THE COMPUTER. NOTHING. CALLED THEM TWICE STILL NOTHING. CASE NO. 13166847.THAT 'S ALL WE GOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208048May 16, 2019
ENGINE
I WAS DRIVING HOME FROM WORK AND MY CAR STARTED MAKING A CLICKING SOUND. A COUPLE MINUTES LATER IT SLOWED DOWN UNTIL IT COMPLETELY STOPPED. I'M THANKFUL I WAS PULLING UP IN FRONT OF MY HOUSE BEFORE THE CAR COMPLETELY DIED. I REPLACED THE BATTERY BUT IT STILL WON'T CRANK. THE LIGHTS, RADIO, AND AIR CONDITIONING WORKS. I WAS TOLD IT MAY BE THE ALTERNATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208079May 16, 2019
AIR BAGS
"TAKATA RECALL" THE AIRBAG DID NOT DEPLOY WHEN THE CAR WAS HIT TRAVELING SOUTH BOUND. A VEHICLE PULLED OUT IN FRONT AND COULD NOT AVOID HITTING THE VEHICLE. TRAVELING ON A STRAIGHT WAY ON CITY STREET. INSURANCE HAVE TOTALED THE VEHICLE.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11207728May 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND WAS DRIVEN TO THE SIDE OF THE HIGHWAY. ALSO, THE OIL INDICATOR ILLUMINATED AND AN ABNORMAL RATTLING NOISE EMERGED FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO OIL IN THE VEHICLE AND THE BOTTOM OF THE ENGINE WAS DAMAGED. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT CALLED CAR TOWN KIA USA (3120 LEXINGTON RD, NICHOLASVILLE, KY 40356, (859) 887-4737) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207840May 15, 2019
UNKNOWN OR OTHER
I RECEIVED A SAFETY RECALL, DATED APRIL 12, 2019. PER RECALL, 19V120, TO UPGRADE THE CATALYTIC CONVERTER AT NO COST TO ME. I CALLED CUSTOMER ASSISTANCE CENTER AT 800.333.4542 AND SPOKE WITH NICOLE WHO ASSURED ME THERE WOULD BE NO COST TO ME. ON MAY 13TH, I VISITED A KIA DEALERSHIP ON 4220 FREDERICKSBURG RD., SAN ANTONIO, TX., AND MADE APPOINTMENT FOR MAY 16TH AND WAS TOLD THAT A DIAGNOSTIC WAS NECESSARY AND COULD GENERATE A CHARGE. LATER THAT DAY I CALLED TO CANCEL THE APPOINTMENT IN CASE OF A CHARGE AND SPOKE TO DANIEL, A CASHIER. TO CONFIRM CANCELLATION, I CALLED AGAIN ON MAY 15TH AND SPOKE WITH EDWARD IN SERVICES AND WAS TOLD THE APPOINTMENT HAD NOT BEEN CANCELLED. I ASKED HIM TO CANCEL AND HE ADVISED ME TO RESCHEDULE SOON DUE TO THE RECALL. I TOLD EDWARD MY CONCERNS ABOUT PAYING FOR A DIAGNOSTIC, AND HE SAID THAT IF DIAGNOSTIC WAS RELATED TO THE RECALL, THERE WOULD BE NO CHARGE, BUT THERE COULD BE A CHARGE IF THE DIAGNOSTIC FOUND OTHER ISSUES NOT RELATED TO THE RECALL. HE SAID HE WOULD CANCEL APPOINTMENT AND I TOLD HIM I WOULD CALL LATER TO RESCHEDULE. HOWEVER, I WILL NOT HAVE THE MONEY ANY TIME SOON TO PAY IN CASE THERE IS A CHARGE FOR THE DIAGNOSTIC. THE MILEAGE IN MY VEHICLE IS 53,000, SO I DO NOT KNOW HOW LONG I SHOULD CONTINUE DRIVING MY VEHICLE WITHOUT RESOLVING THIS RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207867May 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THERE WAS AN ABNORMAL CLICKING SOUND COMING FROM THE VEHICLE. THE DEALER (HUTCHINSON AUTO MALL, 3989 RIVER PLACE DRIVE, MACON, GA 31210, 478-757-2177) INDICATED THAT THEY REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING); HOWEVER, THE REMEDY FAILED TO PROVIDE A PERMANENT REPAIR. AFTER THE REPAIR, THE VEHICLE EXPERIENCED REDUCED ENGINE POWER AND THE CLICKING NOISE CONTINUED. THE CONTACT LATER RECEIVED AN EXTENDED WARRANTY CAMPAIGN. A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207500May 14, 2019
ELECTRICAL SYSTEM, STEERING, SUSPENSION
RECEIVED A LETTER FROM KIA STATING TO HAVE MY STEERING CHECKED OUT . I AM HEARING A POPPING NOISE WHEN I TURN LEFT IN THE STEERING. IT PULLS TO THE RIGHT WHEN DRIVING THE KIA DEALERSHIP IS SAYING THERE'S NOTHING WRONG. BUT THERE'S GOT TO BE SOMETHING GOING ON AND THEY KEEP TRYING TO TELL ME THAT THERE'S NOTHING WRONG. ALSO THERE'S A SUSPENSION NOISE COMING FROM THE REAR WHEN I GO OVER A GREAT OR ANYTING EVEN A SMALL LITTLE DENT IN THE ROAD IT SOUNDS LIKE THE WHOLE BACK END OF MY CAR IS GOING TO FALL APART ANOTHER ISSUE WITH THE BRAKES WHEN I APPLY THE BRAKES MY LIGHTS DIM ON THE INSIDE OF MY VEHICLE THEN WHEN I GO THE LIGHTS WILL GO BRIGHT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207576May 14, 2019
ENGINE
HAD OIL CHANGE OCTOBER 2018. DECEMBER 2018 CAR STALLED TOOK TO DEALER 2.5 QUARTS OF OIL LOW WITHOUT ANY VISABLE LEAKS. THE ROD WAS THROWN IN VEHICLE. MECHANICS THEORY WAS THE ENGINE BURN UP THE OIL AND BLEW ROD. THE ENGINE IS A 2.0 6 CYL ENGINE. THE SAME CAR WITH A 1.7 ENGINE WAS RECALLED FOR THE ABOVE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207606May 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO KEFFER KIA (271 W PLAZA DR, MOORESVILLE, NC 28117 (833) 397-4171) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP AND ENGINE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207626May 14, 2019
STEERING
THE STEERING WHEEL HAS STARTED TO MAKE A CLICKING NOSE WHEN THE STEERING WHEEL IS TURNED LEFT OR RIGHT. THE NOSE HAPPENS WHEN THE CAR IS BOTH STATIONARY AND WHEN MOVING. THERE ARE SEVERAL OTHER COMPLAINTS LIKE THIS BY OTHERS ON THE INTERNET. 2014-2016 MODELS OF THE SAME MAKE AND MODEL HAVE ACTUALLY ALREADY BEEN RECALLED FOR A STRONG PROBLEM WITH THE"PINION WHEEL", ALTHOUGH THE PROBLEM WITH THE 2012 MODELS MAY BE WITH THE"STEERING COUPLER". DOESN'T SEEM SAFE AND I'M NOT THE ONLY ONE EXPERIENCING THIS PROBLEM UPON FURTHER RESEARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207357May 13, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
COMPLETE ENGINE FAILURE - 11-5-18 - ALL LIGHTS CAME ON AND CAR DIED IN THE MIDDLE OF A TURN. ALL OIL WAS GONE FROM ENGINE. CAR CANNOT EVEN BE MANUALLY CRANKED. SEEMS TO BE EXACT SAME ISSUE DISCOVERED WITH SAME YEAR 1.6L ENGINES, BUT WASN'T INCLUDED IN RECALL AS A 2.0L ENGINE FOR WHATEVER REASON. 3 MECHANICS HAVE QUOTED ME A $10K REPAIR INCLUDING AN ENTIRE NEW ENGINE. NO SALVAGE OR USED ENGINES AVAILABLE ANYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207230May 13, 2019
STEERING
FIRST INCIDENT TOOK PLACE ON A CITY STREET, THANKSGIVING NIGHT 2018. MADE LEFT TURN AT LIGHT, LOST CONTROL OF STEERING WHEEL, RAN UP ONTO SIDEWALK AND BACK INTO THE STREET. SECOND INCIDENT OCCURRED THE NIGHT BEFORE MOTHER'S DAY 2019, MADE RIGHT TURN AT LIGHT AND LOST CONTROL OF STEERING AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul