Kia Soul Complaints

5,626 consumer complaints on file.

#11257985September 25, 2019
STEERING
STEERING WHEEL MAKES A CLICKING SOUND WHEN I TURN THE WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257998September 25, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK WHILE ON A TRIP TO WORK. THE VEHICLE WAS TOWED TO YOUNGBLOOD KIA (3525 S CAMPBELL AVE, SPRINGFIELD, MO 65807, (417) 882-3838) WHERE THE CONTACT WAS INFORMED THAT SINCE THE VEHICLE WAS NOT MAINTAINED WELL AND NO ERROR CODES WERE FOUND, THEY WOULD NOT COVER THE RECALL REPAIR. THE DEALER WAS CONTACTED AGAIN AND STATED THAT THE SPARK PLUGS FAILED AND THE REPAIR WAS NOT COVERED UNDER THE RECALL. THE CONTACT RETRIEVED PAPERWORK WHO THEN STATED THAT THE BATTERY WAS DEAD. THE BATTERY WAS RECHARGED; HOWEVER, THE CATALYTIC CONVERTER WAS DAMAGED. THE VEHICLE WAS STILL AT THE DEALER AND HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CALLED AND PROVIDED A CASE NUMBER. THE MANUFACTURER STATED THAT THEY WOULD SPEAK WITH THE DEALER AND REFER THE CASE TO A HIGHER UP OFFICIAL. THE CONTACT WAS INFORMED THAT SINCE THE WARRANTY EXPIRED UNDER THE ORIGINAL OWNER AND NO ERROR CODES WERE FOUND, THEY WOULD NOT COVER THE RECALL REPAIRS. THE FAILURE MILEAGE WAS 108,037.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257756September 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). WHILE DRIVING 60-65 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED, BUT FAILED TO ACCELERATE ABOVE 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO SOUTHWEST KIA ROUND ROCK (600 JEFFREY WAY, ROUND ROCK, TX 78665, (512) 617-5000). THE DEALER STATED THAT TWO COILS WERE NEEDED AND NO FAILURE CODES WERE GENERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO COMPRESSION ON THE NUMBER ONE PISTON. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 215,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257805September 24, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED AND STARTED TO SHAKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. ALSO, WHILE DRIVING UP A HILL, THE VEHICLE DECELERATED AND HESITATED TO MOVE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO MASTRIA KIA (1555 NEW STATE HWY, RAYNHAM, MA 02767, (508) 802-6800) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257319September 23, 2019
ENGINE
TL* THE CONTACT'S DAUGHTER OWNS A 2015 KIA SOUL. WHILE DRIVING 70 MPH, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT ALSO NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS SAFELY GUIDED OFF THE ROADWAY. THE CONTACT INSPECTED THE VEHICLE AND NOTICED SEVERAL OIL LEAKS UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONNECTING ROD FRACTURED AND PUNCTURED THE ENGINE BLOCK. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. AN ATTEMPT WAS MADE TO CONTACT THE MANUFACTURER, BUT THE CONTACT WAS UNSUCCESSFUL. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257014September 23, 2019
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
2012 KIA SOUL. CONSUMER STATES THAT THEIR HOOD DISENGAGED WHILE DRIVING AND SMASHED AGAINST WINDSHIELD. *LD THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257355September 23, 2019
STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE VEHICLE WAS STOPPED WHILE THE ENGINE WAS RUNNING, THE CONTACT HEARD A SQUEAKING NOISE COMING FROM THE STEERING COLUMN. THE CONTACT CALLED SEELYE KIA OF BATTLE CREEK (LOCATED AT 791 W DICKMAN RD, BATTLE CREEK, MI 49037, 269-441-8800, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT STATED THAT THE SQUEAKING NOISE CONTINUED WHEN THE STEERING WHEEL WAS TURNED. THE CONTACT STATED THAT THE STEERING COLUMN RECENTLY MADE A POPPING SOUND. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY, BUT COULD NOT DETERMINE THE CAUSE. THE VEHICLE WAS THEN TAKEN TO KIA OF JACKSON (LOCATED AT 3500 PAGE AVE, JACKSON, MI 49203, 571-764-4500) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR THAT WAS ATTACHED TO THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER STATED THAT THEY WOULD PERFORM A GOODWILL REPAIR PER AN UNKNOWN RECALL. THE VEHICLE HAD BEEN NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257429September 23, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 30 MPH, THE ENGINE SHUT OFF WITHOUT WARNING. THE CONTACT SPOKE WITH KIA STORE CLARKSVILLE (826 E LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129, 866-545-2429), BUT THEY DID NOT ASSIST SINCE THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT DID NOT PURCHASE AN EXTENDED WARRANTY. THE CONTACT TRIED MULTIPLE TIMES TO CONTACT THE KIA CORPORATE OFFICE, BUT WAS UNABLE TO REACH A REPRESENTATIVE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257080September 21, 2019
ENGINE
DECEMBER 2018 ENGINE LIGHT COME ON 99,000 MILES HAVE ENGINE LIGHT CHECK CODE P0420 WEEK LATER LIGHT OFF.HAD A OIL CHANGE DONE 103,37 TWO WEEK LATER ADD 3 QT OF OIL.EVERY TIME I DO A OIL CHANGE WEEK OR TWO ADD 3 QT OF OIL.TOOK IT TO KIA IN FEB THEY SAY I NEED A NEW CAT CONVERTERS.MONTH LATER I GET A RECALL ON THIS CAR.I HAVE MY OIL CHANGE RECIPE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256885September 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED AND THE TEMPERATURE GAUGE INCREASED. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT TOOK THE VEHICLE TO BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589) ON APRIL 29, 2019 TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 116,488.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256924September 20, 2019
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 35 MPH, THE STEERING WHEEL MADE A CLICKING NOISE WHEN TURNED. THE CONTACT ALSO STATED THAT THE STEERING WHEEL FELT LOOSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256393September 18, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE HEADLIGHTS FLICKERED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AREA OVERHEATED AND MELTED THE PLASTIC COVER FOR THE WIRES, WHICH CAUSED THE WIRES TO FLICKER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256156September 17, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE DRIVING 60-70 MPH IN THE RAIN, THE ADAPTIVE CRUISE BLOCKED AND EMERGENCY BRAKE BLOCKED MESSAGES DISPLAYED WITHOUT WARNING. THE CONTACT CALLED RON TONKIN KIA (19335 SE MCLOUGHLIN BLVD, GLADSTONE, OR 97027, (503) 258-5808), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255802September 16, 2019
ENGINE
WHILE DRIVING TO A FAMILY FUNCTION IN KENTUCKY OUR 2012 KIA SOUL STARTED MAKING A VERY LOUD CLACKING NOISE AS IT TRIED TO MAINTAIN THE 55MPH SPEED LIMIT WHILE GOING UPHILL. WHEN WE PULLED OFF WE CHECKED OIL LEVELS AND CHECKED THE NOISE, IT WAS MUCH LOUDER THAN THE LIFTER NOISES AND SEEMED TO BE A POSSIBLE ROD ISSUE. AFTER PAYING FOR A TOW WE CONTACTED THE KIA DEALERSHIP IN PIKEVILLE AND WAS TOLD THAT OUR KIA SOUL WAS NOT UNDER THEIR RECALL. IF THE 1.6L GDI ENGINE IS RECALLED FOR ANY MODEL IN THIS MODEL YEAR SHOULD IT NOT BE APPLIED TO ALL MODELS? KIA DOESN'T SEEM TO WANT TO HELP IN ANY WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255263September 13, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I TOOK THE CAR INTO KIA DEALERSHIP IN CAPE CORAL, FL. ENGINE LIGHT ON. THE CAR KEPT STALLING AND WOULD LOSE ALL POWER WHILE DRIVING. I WANTED SERVICE DONE ON IT AND ALL RECALLS FIXED. THEY FIXED RECALLS AND PUT A NEW CATALYTIC CONVERTER IN IT TO SOLVE THE ENGINE FROM STALLING AND LOSE POWER. THEY TOLD ME THE CAR WAS FIXED. I PICKED IT UP AND DROVE IT ON THE HWY AND IT STALLED AT 75MPH AND TOTALLY HAD NOTHING AND HAD TO MANEUVER THE CAR OFF THE HWY WITH MY GRAND KIDS IN THE CAR. I MANAGED TO GET IT STARTED TO GET IT HOME AND IT STALLED AGAIN AT ALL THE STOP SIGNS AND WAS ALMOST T-BONED FROM THE SIDE. IT HAPPENS WHEN THE CONVERTER HEATS UP AND THE FUEL IS NOT FEED INTO ENGINE RIGHT. IT WAS TOWED BACK TO KIA AND THEY TOLD ME THE ENGINE HAS METAL SHAVINGS IN THE OIL FROM THE CONVERT GETTING HOT. I CANT BELIEVE THEY LET ME DRIVE THIS CAR OFF THE LOT KNOWING THAT THERE IS A RECALL # SC176... I ALMOST GOT KILLED WITH MY FAMILY IN THE CAR. I SPOKE WITH CORPORATE AND THEY REFUSE TO HELP ME EVEN THOUGH THE RECALL EXISTS!! I WAS HUNG UP ON DURING THE CONVERSATION WITH A CONSUMER AFFAIRS MGR. NAMED KAYLA... SHE TOLD ME THE CAR IS OUT OF WARRANTY AND I WOULD HAVE TO PAY FOR A NEW ENGINE! RECALL# SC176!! I NEED HELP! THE CAR IS STILL AT THE DEALERSHIP SINCE MY FAMILY WAS IN THE CAR WHEN IT KEPT DYING ON THE ROAD AND WE ALMOST WAS KILLED OR IN A VERY SERIOUS ACCIDENT. KIA IS NOT HONORING SC176 EVEN THOUGH IT STATES ON MY INVOICE THAT THE CAR NEEDS A NEW ENGINE BECAUSE OF THE CONVERTER FAILURE. ITS PRINTED ON THE INVOICE WITH THE WORK THAT WAS DONE ON IT. ENGINE LIGHT IS STILL ACTIVE AND THE CAR SITS. I TOOK THE CAR INTO KIA TO SERVICE IT AND ALL THEY DID WAS THE OIL CHANGE W METAL....AND CONVERTER RECALL. BUT IT WAS TO LATE THE DAMAGE HAS BEEN DONE FROM THE RECALLS OVERHEATING. THEY SAY ITS NOT THROWING THE RIGHT CODE FOR A NEW ENGINE SO THEY WONT FIX IT. I TALKED TO 3 PEOPLE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255283September 13, 2019
ENGINE
OIL LEAK THAT RESULTED IN ENGINE KNOCKING NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255080September 12, 2019
ENGINE
DAMAGED ENGINE DUE TO OIL SYSTEM ISSUE. DEALERSHIP SERVICED EVER SINCE PURCHASE. DURING THE FIRST MILE OF THE LAST DRIVE A ENGINE NOISE BEGAN. THE VEHICLE WAS IMMEDIATELY STOPPED AND ENGINE SHUT OFF. UPON FURTHER INSPECTION, THE OIL SHOWED LOW AND IT IS BELIEVED THAT THE ENGINE SPUN A BEARING. CAR DOES NOT HAVE ANY LEAKS, NO BURNING OIL OUT OF THE EXHAUST.THE VEHICLE IS WITHIN OIL CHANGE FACTORY RECOMMENDATION AND ONLY 65 THOUSAND MILES ON MOTOR. VEHICLE SPEED WAS 25 MPH ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255097September 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. AFTER RESTARTING THE VEHICLE, A KNOCKING SOUND WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. MOMENTS LATER, WHILE DRIVING, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SAVAGE KIA (2725 CENTER AVE, READING, PA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS RECENTLY SERVICED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE), BUT THE REMEDY DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255199September 12, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHT CAN FLICKER OR GO OUT COMPLETELY WHEN SWITCHING HI/LOW BEAM OR USING TURN SIGNALS. SOMETIMES THEY BLINK BRIEFLY, OTHER TIMES THEY GO OUT COMPLETELY UNTIL YOU PLAY WITH THE MULTIFUNCTION SWITCH MORE. SEARCHING ONLINE, IT'S A COMMON ISSUE WITH THE KIA SOUL (HTTPS://WWW.WCPO.COM/MONEY/CONSUMER/DONT-WASTE-YOUR-MONEY/SOME-KIA-OWNERS-REPORT-HAUNTED-HEADLIGHTS), THEY HAVE A TECHNICAL SERVICE BULLETIN FOR THE ISSUE DUE TO ITS COMMON OCCURRENCE. ONE OF THEIR OTHER MODELS WAS RECALLED FOR A SIMILAR ISSUE BUT NOT THE SOUL. VERY DANGEROUS IF THIS OCCURS AT NIGHT. ADDITIONALLY, OTHER DRIVERS SEE YOUR LIGHTS BLINKING AND ARE ASSUMING YOU ARE GETTING AGGRESSIVE WITH THEM AND CAN RESPOND AGGRESSIVELY BACK. ISSUE IS CONSTANTLY PRESENT AND LEADS TO NOT USING TURN SIGNALS IN MOST CASES SO THE HEADLIGHTS STAY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254781September 11, 2019
UNKNOWN OR OTHER
RADIATOR GETS DAMAGED BY ROAD DEBRIS BECAUSE OF FAULTY GUARD. CAUSES POOR VENTILATION CONTRIBUTING TO SYSTEM FAILURE AND BUILD UP OF UNVENTILATED CAUSTICS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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