Kia Soul Complaints

5,626 consumer complaints on file.

#11268222October 13, 2019
POWER TRAIN, UNKNOWN OR OTHER
CAR DOES NOT RECOGNIZE IT IS IN PARK, AND CANNOT BE STARTED DUE TO SAFETY FEATURE OF NOT BEING ABLE TO START CAR IN GEAR. TEMPORARY FIX WAS DISCOVERED TO BE SHIFT ALL THE WAY TO 2ND GEAR, THEN BACK TO PARK. TAKING TO KIA DEALER TOMORROW TO HAVE 'SWITCH' CHECKED FOR POSSIBLE SHORT. CAR WAS DRIVEN AND PARKED. PROBLEM OCCURRED TWICE. ONCE IN CARPORT THE NEXT MORNING (10/9). THEN IN PARKING LOT AFTER RETURNING FROM SHOPPING IN GROCERY STORE (10/12).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268112October 12, 2019
ENGINE
I WAS DRIVING MY VEHICLE ON THE INTERSTATE (I-90 WB) ON 10/11/2019 AT APPROX 70 MPH. MY ENGINE STARTED TO LOSE POWER THEN I SAW SMOKE COMING FROM UNDER MY HOOD. I IMMEDIATELY PULLED OFF THE INTERSTATE AND CHECKED UNDER THE HOOD. MY ENGINE WAS ON FIRE AND EVENTUALLY, THE VEHICLE WENT INTO FLAMES. THE CAR WAS DESTROYED BY THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11267856October 11, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE, STALLED, AND A BURNING ODOR WAS NOTICED FROM THE ENGINE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHILE ATTEMPTING TO STOP. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE BRAKES WERE REPLACED, BUT THE FAILURES CONTINUED AND EVENTUALLY THE ENGINE WOULD NO LONGER START. THE CAUSE OF THE ENGINE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 13377834. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267934October 11, 2019
FUEL/PROPULSION SYSTEM
RECENTLY, I HAVE BEEN EXPERIENCING PROBLEMS WITH MY PUMPING GAS INTO MY CAR. EVERY TIME I ATTEMPT TO PUT GAS IN, IT OVERFLOWS AS IF IT IS FULL, BUT IT'S NOT. THE GAS CAP NO LONGER CLICKS WHEN ATTEMPTING TO CLOSE. I CAN ONLY PUT IN NO MORE THAN $5 INTO MY TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267949October 11, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 25 MPH, THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE HEADLIGHT WAS NOT ILLUMINATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALL STAR KIA EAST (LOCATED AT 27700 JUBAN RD, BLDG. 2, DENHAM SPRINGS, LA 70726, (225) 490-7679) WHERE IT WAS DIAGNOSED THAT THE HOUSING UNIT OF THE HEADLIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. *LN CONSUMER STATED THE ATTACHED PICTURE IS THE DRIVER'S SIDE HEADLIGHT HOUSING UNIT. THIS IS A ORIGINAL MANUFACTURER 'S PART. THE PICTURE SHOWS WHERE IT HA MELTED, NEVER HAD ANY PART OF THE HEADLIGHT BEEN CHANGED ALL PARTS ARE ORIGINAL MANUFACTURER PARTS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267658October 10, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2014 KIA SOUL REDZONE EDITION, THE HEADLIGHT WILL TURN COMPLETELY OFF FOR AROUND 15 SECONDS AND COME BACK ON. THEY WILL ALSO FLICKER WHEN TRYING TO USE THE TURN SIGNAL. THIS IS VERY DANGEROUS ESPECIALLY IF YOU HAPPEN TO BE ON A BUSY FREEWAY AND CAN'T STOP. KIA SAYS THEY WILL NOT PROCESS UNDER WARRANTY IF CAR IS OVER 5 YEARS AND 60K MILES. THEY NEED TO HAVE A RECALL ON THIS, TONS OF PEOPLE ARE HAVING THIS HAPPEN TO THEM WITH THE 2014 KIA SOULS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267718October 10, 2019
ENGINE
WITH APPROXIMATELY 78,200 MILES ON THE ENGINE I WAS OUT AND ABOUT RUNNING NORMAL ERRANDS WHEN IT COMPLETELY STALLED OUT ON ME. DIDN'T TAKE A JUMP SO HAD IT TOWED TO MY MECHANIC. FOLLOWING MORNING IT'S STARTED ON ITS OWN BUT THE DAMAGE COULD BE HEARD. NO PREVIOUS NOISES COMING FROM THE ENGINE, OIL CHANGES UP TO DATE AND RELATIVELY ON TIME. OUT OF WARRANTY (2ND OWNER); EXCLUDED FROM RECALL EVEN THOUGH PROBLEM IS THE EXACT SAME AS WHAT WAS LISTED. KIA ONLY OFFERED $1000 OFF REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267753October 10, 2019
ENGINE
I WAS DRIVING ON HIGHWAY 411 AND IT STALLED JUST DIED AND WOULD NOT RESTART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267527October 9, 2019
ENGINE
ON FRIDAY, SEPTEMBER 27, 2019, I WAS DRIVING FROM KATY, TX TO NEW ORLEANS, LA TRAVELING WITH MY 2-YEAR-OLD SON ON I-10. APPROXIMATELY 51 MILES OUTSIDE OF LAFAYETTE, 2011 KIA SOUL LOSES ENGINE POWER WHILE DRIVING HIGHWAY SPEED IN THE PASSING LANE. RPM AND MPH GOES TO 0 AND ALL LIGHTS APPEAR ON DASHBOARD. UNABLE TO ACCELERATE IN CAR. THANKFULLY NO ACCIDENT. COASTS ONTO SHOULD AND TURNS CAR OFF. RESTARTS CAR AND IT STARTS FINE. CAR CONTINUES WITH THIS ISSUE PROGRESSIVELY GETTING WORSE AND HAPPENING MORE OFTEN WITH AT ONE POINT STATE TROOPERS WERE CALLED OUT. AFTER SEEING A TOTAL OF 3 DEALERSHIPS, ONE OF WHICH I WENT TO FOR A SECOND TIME, AND ONE FIRESTONE (MIKE AT FIRESTONE ACTUALLY SAW SMOKE COMING FROM UNDER THE HOOD) IT'S DETERMINED TO BE BOTH CATALYTIC CONVERTERS ON FRIDAY, OCTOBER 5, 2019...NO WORD ON WHAT ELSE IS AT ISSUE AS IT'S A LETS SEE IF THE PROBLEM IS FIXED GAME WITH KIA...IT'S NOW WEDNESDAY, OCTOBER 9 AND AFTER REPLACING ONE CATALYTIC CONVERTER ON MONDAY, OCTOBER 7...I AM TOLD THAT THE SECOND IS BAD TWO DAYS LATER. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267017October 8, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), SEAT BELTS
MY KIA SOUL WAS MANUFACTURED 11/16 & HAS 8,643 MILES ON IT AS 10/8/19. I STARTED MY CAR THE MORNING OF 10/719 & THE AIR BAG AND ELECTRONIC STABILITY CONTROL INDICATOR LIGHTS WENT ON AND WILL NOT GO OFF. THIS MORNING THE PASSENGER'S SEAT BELT LIGHT WAS FLASHING ALSO. ARE THERE ANY RECALLS ON THESE ITEMS FOR MY VEHICLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266668October 6, 2019
ELECTRICAL SYSTEM, ENGINE
CAR IS JERKING/BUCKING AND MISFIRING WHILE IDLE AND WHEN DRIVING IT JERKS. CAR CHECK ENGINE LIGHT CONSTANTLY TURNS ON AND OFF ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266028October 4, 2019
ENGINE
WHEN TRYING TO START THE CAR IT WON'T TURN OVER UNTIL YOU TURN THE KEY ABOUT TEN TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265696October 2, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A TURN, THE VEHICLE STALLED AND THE STEERING LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO JIM CLICK KIA (866-376-4307, LOCATED AT 775 W WETMORE RD, TUCSON, AZ 85705), BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE CONSUMER SUPPORT ACCELERATION TEAM. THE CONTACT CALLED KIA MOTORS AMERICA AT 949-468-4800 (LOCATED AT 111 PETERS CANYON RD, IRVINE, CA 92606) AND WAS PROVIDED CASE NUMBER: 13283232. THE DEALER STATED THAT THEY COULD NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265773October 2, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR INSIDE AND OUTSIDE THE VEHICLE FOR OVER TWO MONTHS. ALSO, WHILE FUELING THE VEHICLE, FUEL SPILLED ONTO THE GROUND. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265252September 30, 2019
SERVICE BRAKES, POWER TRAIN
1ST OCCURRENCE - DRIVER ENTERED VEHICLE AND DROVE THE VEHICLE FORWARD DOWN A GRADED DRIVEWAY. AS VEHICLE CAME TO THE ROADWAY, DRIVER APPLIED BRAKES. BRAKES WERE PRESSED TO FLOOR WITH NO RESPONSE FROM THE BRAKE. AFTER THE VEHICLE ROLLED TO A STOP IN THE ROADWAY, DRIVER PUT THE VEHICLE TRANSMISSION INTO REVERSE, AND PRESSED ON GAS - VEHICLE MOVED FORWARD - NOT BACKWARDS AS EXPECTED. DRIVER THEN TURNED VEHICLE OFF, AND RE-STARTED VEHICLE. VEHICLE THEN PERFORMED NORMALLY AFTER. SEPTEMBER 15TH, 2019 2ND OCCURRENCE - AFTER DRIVING FOR APPROXIMATELY 3 MINUTES, DRIVER CAME TO A STOP SIGN, CLEARED INTERSECTION, AND ATTEMPTED TO ACCELERATE BY PRESSING ON THE ACCELERATOR...NO RESPONSE...NO CHANGE IN IDLE OF ENGINE. VEHICLE WAS TURNED OFF, IN THE ROADWAY, AND TURNED BACK ON. THE CAR THEN DROVE NORMALLY. SEPTEMBER 28, 2019 2 SEPARATE DRIVERS, BOTH OF WHICH ARE FREQUENT DRIVERS OF THE VEHICLE, REPORTED THE ABOVE ISSUES. VEHICLE IS CURRENTLY AT DEALER FOR ANALYSIS. THEY HAVE CALLED AND STATED THEY CAN FIND NO ISSUES - THEY WILL CONTINUE TO TEST IT. TRANSMISSION (ACCELERATION/CHANGING DIRECTION) AND BRAKING ARE TWO SIGNIFICANT CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258855September 29, 2019
SERVICE BRAKES
I CAN BE STOPED ON THE ROAD WITH THE BREAK PEDAL PUSHED ALL THE WAY AND THE CAR STILL MOVES FORWARD. AT SOME POINTS AT STOP LIGHTS I PUT MY CAR IN PARK SO IT WON'T MOVE FORWARD. THIS HAS HAPPEN A LOT SINCE I HAVE BOUGHT THE CAR IN OCTOBER OF 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258728September 28, 2019
ELECTRICAL SYSTEM
WHEN HAVING MY HEADLIGHTS ON AND USING MY TURN SIGNAL EITHER WAY , MY LIGHTS WILL ALL FLICKER INSIDE AND OUT AND ALSO TIMES WHERE IT WILL GO COMPLETELY BLACK IN MY CAR. THIS IS AN EXTREME DANGER TO ME AND MY FAMILY AND TO THE POINT IF THIS CAR IS EVEN DRIVABLE AT NIGHT . A RECALL NEEDS TO BE LOOKED INTO - THERE ARE 12 PAGES OF THE SAME COMPLAINTS , THAT MEANS THERE ARE A LOT OF PEOPLE AND THEIR FAMILIES DRIVING IN AN UNSAFE VEHICLE . ALSO ILLEGAL NOT TO USE TURN SIGNALS , WHICH SHOULD NOT BE LOOKED OVER .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258402September 26, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHT CUTS OUT INTERMITTENTLY WHILE IN USE. UPON INSPECTION THE CONNECTION TO THE BULB SOCKET WAS FOUND MELTED AND BLACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258439September 26, 2019
STEERING
CLUNKING NOISE FROM STEERING WHEEL WHEN I GO ON A BUMPY ROAD OR TURN STEERING WHEEL FROM SIDE TO SIDE. WHILE IN MOTION OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257976September 25, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY HESITATED AFTER A STOP. THE CONTACT ALSO STATED THAT, OCCASIONALLY, THE ACCELERATOR PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD AND THE VEHICLE DID NOT ACCELERATE. THERE WAS NO WARNING INDICATOR ILLUMINATED. WHEN THE CONTACT RELEASED THE ACCELERATOR PEDAL, THE VEHICLE ACCELERATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO BILL BRYAN KIA (352-431-2354, LOCATED AT 9039 US-441, LEESBURG, FL 34788) WHERE THE TECHNICIAN TEST DROVE THE VEHICLE AND FOUND NO FAILURES. THE DEALER STATED THAT THE VEHICLE PERFORMED AS DESIGNED. THE TECHNICIAN CLEANED THE TURBO, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER TEST DROVE THE VEHICLE AND FOUND NO FAILURES. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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