Kia Soul Complaints

5,626 consumer complaints on file.

#11280572November 17, 2019
ENGINE, UNKNOWN OR OTHER
I WAS GETTING DINNER,AND I ADMIT THAT I PULLED OUT RATHER SWIFTLY AND PUNCHED THE GAS,CAUSE PEOPLE IN MY AREA ARE VERY AGGRESSIVE,HOWEVER HAVING THE ENGINE STALL,SHOULD NOT HAVE HAPPENED,OR SHOULD I SAY MY ENGINE TOOK A TURN FOR THE WORST AND STOPPED WORKING FOR GOOD.SO HERE I WAS STALLED IN THE MIDDLE OF A BUSY HWY AND PEOPLE WERE HONKING AND GOING AROUND ME.THIS WAS NOT A SPOT WHERE I COULD JUST PULL OVER.SO I PUSHED THE CAR TO THE NEXT PERKING LOT.I ALMOST GOT HIT INITIALLY AND ALMOST BROKE BOTH MY ANKLES TRYING TO PUSH THIS OVER SIZED TOY VEHICLE.TOWED IT TO THE SHOP AND I GOT A $6000 BILL FOR A CLUNKED ENGINE.NOW,PRIOR TO ALL THIS I DIDN'T DO MANY OIL CHANGES,HOWEVER,HOW COULD I WHEN THE OIL KEPT BURNING UP.THIS ALWAYS PUZZLED ME AS TO WHY I KEPT HAVING TO PUT OIL IN IT,WITH NO VISIBLE OIL LEAKS.I THINK THAT THIS ENGINE ALSO HAD A PROBLEM SIMILAR TO THE 192VWHATEVER ENGINE.I THINK I HAD 130,000 MILES ON THIS VEHICLE,BUT I HAD NO OTHER PROBLEMS WITH IT.IT MAY HAVE HAD A LOT OF WHERE AND TEAR ON IT,BUT IT SHOULD NEVER HAVE DONE THIS MUCH DAMAGE.I THINK THE,"NHTSA" SHOULD DO SOME INVESTIGATING ON THIS AND I WILL GET TO THE BOTTOM OF THIS FOR EVERYONE THAT HAD THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280485November 16, 2019
ENGINE, POWER TRAIN
WHILE DRIVING ON A SIDE STREET THE OIL LIGHT STARTED TO FLICKER INTERMITTENTLY THEN REMAINED BLANK NOT LIGHTING UP AGAIN. VERY SHORTLY THEREAFTER, WITHIN A TENTH OF A MILE, THE ENGINE SPUTTERED, COULD HERE CLICKING FROM ENGINE, VEHICLE THEN STALLED. I DRIFTED TO THE SIDE OF THE ROAD, OPENED THE HOOD AND CHECKED THE OIL AND NOTICED NO OIL REGISTERING ON THE DIP STICK. THERE WAS NO VISIBLE OIL SHOWING ON THE OUTSIDE OF THE ENGINE OR UNDERNEATH THE VEHICLE. THE OIL WAS CHANGED AT JIFFY LUBE, STORE #2375, ON EMERSON AVE., INDIANAPOLIS, IN. MILEAGE AT OIL CHANGE WAS 100,973 PERFORMED ON JULY 27, 2019 (SEE ATTACHED). NEXT OIL CHANGE DUE AT 105,973. OIL USED WAS PENZOIL SEMI-SYNTHETIC 5W20. MILEAGE ON VEHICLE AT TIME OF BREAKDOWN 105,490. HAD VEHICLE TOWED TO BECK'S AUTO SERVICE, INDIANAPOLIS, IN. WAS TOLD SOMETHING BROKE LOOSE IN THE ENGINE AND THAT ENGINE HAD TO BE REPLACED. VEHICLE IS NOW SITTING AS I STILL OWE $5,000.00 ON IT AND DO NOT HAVE THE $6,200.00 THEY TOLD ME IT WOULD COST FOR REPAIRS.*DT LICENSE PLATE XX-XXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280238November 15, 2019
ENGINE
I WAS DRINK TO WORK GOING 30 MPH WHEN THE OIL LIGHT CAME ON AND I CHECKED IT OUT AND THERE WAS NO OIL IN IT. DEALER WAS NOT CALLED, BUT I GET OIL CHANGES REGULARLY AND I'M SCHOOLED THERE'S NO OIL IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280341November 15, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY STOVESAND KIA (528 SAN DIEGO RD, CARBONDALE, IL 62902, (618) 319-4690) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V12000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279805November 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THERE WAS A DELAY IN ACCELERATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT OIL WAS LEAKING INTO DIFFERENT COMPARTMENTS OF THE ENGINE. THE VEHICLE WAS TAKEN TO GREENWAY KIA WEST (3407 W COLONIAL DR, ORLANDO, FL 32808, (407) 532-2217) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE DEALER WAS UNABLE TO DETERMINE WHY THE VEHICLE WAS EXPERIENCING HIGH OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279838November 13, 2019
ENGINE, STEERING, UNKNOWN OR OTHER
I HAD 2 RECALLS CARRIED TO UNIVERSITY KIA, HUNTSVILLE ALABAMA. DAYS LATER THE CAR BROKE DOWN HAD TO HAVE IT TOWED BACK TO SAID DEALER TO FIND OUT ORIGINAL SERVICE COORDINATOR WAS FIRED TOLD HE WAS NOT PERFORMING RECALLS. MY CAR HAS BEEN BACK AT DEALER FOR 8 DAYS NOW NOT FIXED WAS TOLD CONVERTER WAS STOPPED UP AND COMPUTER HAD NOT BEEN UPGRADED. LEAVING US WITH NO TRANSPORTATION TO GET BACK AND FORTH TO WORK. NEED HELP!! PLEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279888November 13, 2019
ENGINE
I TOOK MY VEHICLE TO KIA FOR TWO RECALLS AND A PERFORMANCE ISSUE WITH THE ENGINE; SPECIFICALLY, A LOSS OF POWER AND INCREASED OIL CONSUMPTION. KIA PERFORMED AN ECU UPGRADE AND REPLACED THE CATALYTIC CONVERTER RELATED TO RECALL# SC176. THE RECALL ALSO IDENTIFIES INTERNAL ENGINE DAMAGE TO THE PISTONS THAT RESULT FROM OVERHEATING CAUSED BY HIGH CATALYTIC CONVERTER TEMPERATURES WHICH WAS ADDRESSED BY THE ECU UPGRADE. I INQUIRED ABOUT COVERAGE FOR THE DAMAGE TO THE ENGINE; HOWEVER I WAS TOLD THAT THE ENGINE DAMAGE WOULD NOT BE COVERED BY KIA. AN OIL CONSUMPTION TEST WAS PERFORMED AND KIA DOCUMENTED THAT 1 QUART OF OIL HAD BEEN CONSUMED IN THE 1,000 ELAPSED MILES (WHICH EXCEEDS THE MANUFACTURER'S SPECIFICATION FOR NORMAL RATE OF CONSUMPTION), I WAS TOLD THAT THE ENGINE WOULD NEED TO BE REPLACED, AND KIA WOULD NOT COVER THE COST. I WAS VERY SURPRISED AS THE ISSUES THAT I AM HAVING WITH THE CAR ARE EXACTLY THE VERY SAME ISSUES DESCRIBED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279471November 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I WAS DRIVING DOWN THE FREEWAY ON I-20 GOING SEE MOTHER IN LAW @ AROUND 10:30 PM AND THE CAR JUST STARTED LICKING UP SPEED ON IT OWN AND I HAD FIANCEE WITH ME . I AM DEAF SAID THERE SOMETHING WRONG I SAID WHAT THE CAR STARTED IDLING REALLY WERID . AND HE SAID PULL OFF NEXT EXIT START TRY TO STALL ON THE FREEWAY. SO PULL OVER TO EXIT AND START TO RUN NORMAL FOR FEW MINS THEN STALL AGAIN OFF AND ON. I PULL OFF HULEN ST AT TOM THUMB PARKING LOT CHECK EVERYTHING SEEM OKAY WITH MOTOR AND FIANCEE CHECK DIDNT SEE ANYTHING WRONG. I HAVE NOTICE AROUND AUGUST CAR SEEM PICK UP SPEED ON IT OWN I REALLY DIDNT THINK ANYTHING OF IT. THEN I NOTICE THAT IT SEEM USE OIL BECAUSE SOMETIME THERE DOESNT SEEM BE ANY OIL IN CAR . I WOULD PUT SOME IN AND WEEK LATER SEEM ALL GONE. I DONT SEE NO OIL LEAK.. I NOTICE IT USED GAS REALLY FAST I AM HAVING FILL TANK U MAYBE 100 TO 130 A WEEK . I DONT TRAVEL FAR EITHER . 11/12/2019 WHEN STALLING STARTED AND I KNOW NONE LIGHT CAME ON AT ALL ON THE ENGINE OR ANYTHING. NO WARNING NO NOTHING. I AM FINANCING THIS CAR THERE A DEALER THEY HILEY HYUNDAI IN BURLESON TEXAS. I AM LEASING F QUILL M EXTER FINANCE. I JUST RECENTLY PURCHASE THIS IS JUST 2019 2016 KIA SOUL..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279498November 12, 2019
STEERING
STARTED CAR "PUSH BUTTON" ONE EVENING AND FOUND THE STEERING WAS INOPERATIVE. SHUT DOWN AND RESTARTED AND ALL WAS FINE. IT ONLY DID THIS ONE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279623November 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO HUFFINES KIA CORINTH (5150 INTERSTATE 35 E, DENTON, TX 76210) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE COOLING) IN MARCH OF 2019. ON APPROXIMATELY OCTOBER 28, 2019, THE CONTACT NOTICED THAT THE VEHICLE HAD A ROUGH IDLE AND HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND A CODE FOR THE CATALYTIC CONVERTER APPEARED. IN ADDITION, THE DEALER STATED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL AND THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279409November 11, 2019
ELECTRICAL SYSTEM
CAR WON'T START WHEN COLD. IT HAPPENED WHEN IT HAS BEEN SITTING FOR LONGER PERIODS OF TIME OVER 3 OR 4 HOURS. CAN BE JUMPED TO START ,AND IF I CHARGE IT OVER NIGHT IT WILL START 2 OR 3 TIMES BUT WILL THEN NOT START. WHEN TRYING TO START IT MAKES A SERIES OF CLICKS AND THE INSTRUMENT CLUSTER WILL FLICKER. IT BEGAN THE WINTER OF 2018 AND WAS FINE ALL SPRING, SUMMER AND FALL. NOW THAT IT'S GETTING COLDER AGAIN IT IS BACK TO NOT WANTING TO START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279413November 11, 2019
STRUCTURE:BODY
MY 2020 KIA SOUL, I ONLY HAVE IT FOR 2 WEEKS AND THE FOG LIGHTS GOT WET AND FOGGY, I TOOK THE CAR THE DEALER AND SPOKE TO SERVICE, AND ORDER NEW PARTS, TO INSTALL IN THE CAR, IT REALLY CONCERNS ME THAT A BRAND NEW CAR GET THESE FOG LIGHTS WET, WHICH CAN CAUSE A SAFETY ISSUE, SINCE THE LIGHT WILL NOT WORK PROPERLY WITH THIS LIGHTS FOGGY, DEALER SAID IT WAS DUE TO HUMIDITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278922November 8, 2019
ENGINE
MY 2015 KIA SOUL IS NOW SITTING AT A SHOP, DUE TO THE FACT THAT WITHOUT ANY WARNING AS I WAS TRAVELING DOWN THE HIGHWAY IT DECIDED TO SLOW DOWN AND SHAKE THEN STALL MANAGED TO GET IT STARTED AND GET OFF THE HIGHWAY TO A STORE, CHECKED THE OIL THERE WASN'T ANY IN THE ENGINE EVEN THOUGH 2 DAYS BEFORE I HAD JUST HAD IT CHANGED. THAT WAS ON AUGUST 7 2019 AFTER DOING SOME RESEARCH IT SEEMS THAT KIA HAS LET ALOT OF PEOPLE DOWN BY SELLING DEFECTIVE CARS AND FOR ME I AM STILL STUCK WITH PAYMENTS WITH NO WAY TO EVEN SAVE FOR A REPLACEMENT ENGINE AS I HAVE BEEN TOLD IT NEEDS. I HOPE THAT THEY COME TO THEIR SENSE AND DO THE RIGHT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279080November 8, 2019
FUEL/PROPULSION SYSTEM
VEHICLE BEGAN MAKING A NOISE AND SEEMINGLY NOT GETTING GAS ANYMORE AND CAME TO A COMPLETE STOP RIGHT IN THE MIDDLE OF RUSH HOUR TRAFFIC.. I TRIED STARTING IT AND IT WOULD NOT START UNLESS I PUMPED THE GAS PETAL, WHICH SENT PLUMES OF WHITE SMOKE AND AWFULLY STRONG GAS ODOR. THE CAR DID THIS ALL THE WAY HOME. I CALLED A MECHANIC AND HE DID A DIAGNOSTIC TEST ON IT AND SAID IT WAS CAUSED BY ONE OF TWO SENSORS. THREE MECHANICS SAID THE VEHICLE COULD HAVE CAUGHT ON FIRE AND POSSIBLY EXPLODED WHILE I WAS DRIVING IT BECAUSE IT WAS DUMPING FUEL ON THE ENGINE. THEY SAID HAD THERE BEEN ONE SPARK FROM THE SPARK PLUGS THAT MY CAR WOULD HAVE MOST LIKELY BLOWN UP. I AM SCARED TO DRIVE THIS CAR NOW AND I DON'T KNOW WHAT TO DO AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278633November 7, 2019
ENGINE, SERVICE BRAKES
PROBLEM WITH IDLE STOP/START SYSTEM-WHEN I STOP AT A LIGHT, THE ENGINE SHUTS OFF, WHEN I TRY TO ACCELERATE, I HEAR A LOUD GROAN SOUND, AND THE CAR SHUTTERS BEFORE EVENTUALLY MOVING FORWARD. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WAS TOLD THAT THE SOUND THEY HEARD WAS "NORMAL", BUT IF IT CONTINUED TRY TO GET A AUDIO RECORDING OF THE SOUNDS I WAS HEARING, AND THEY WOULD LOOK IN TO IT. RIDICULOUS! I HAVE SEEN AT LEAST 2 MORE COMPLAINTS FOR THIS SAME ISSUE. RIGHT NOW I TURN THE FUNCTION OFF AS SOON AS I GET IN THE VEHICLE, WHAT GOOD IS IT IF YOU CAN'T USE IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278635November 7, 2019
STEERING
VEHICLE PULLS SHARPLY AND ABRUPTLY TO THE RIGHT AT SPEEDS ABOVE 45-50. WHEN I TEST DROVE THE VEHICLE, I MENTIONED TO THE SALESMAN THAT I THOUGHT IT WAS PULLING TO THE RIGHT, OF COURSE HE DIDN'T FEEL IT, BUT WOULD HAVE IT CHECKED. AFTER PURCHASING THE VEHICLE IN APRIL, AND OWNING IT ABOUT 7 MONTHS, THIS PROBLEM IS WORSE. I TOOK IT BACK TO THE DEALERSHIP WHERE PURCHASED, AND WAS TOLD THIS WAS NORMAL DUE TO THE LANE KEEPING ASSIST FUNCTION. IF THIS IS THE CASE THIS IS DANGEROUS DUE TO THE FACT THAT IT IS A VERY SHARP AND ABRUPT PULL TO THE RIGHT, WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278696November 7, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH, A KNOCKING SOUND WAS HEARD FROM THE ENGINE COMPARTMENT AND THE VEHICLE LOST POWER. THE VEHICLE WAS DRIVEN TO GERALD KIA OF NAPERVILLE (1661 AURORA AVE, NAPERVILLE, IL 60540) WHERE IT WAS DETERMINED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278738November 7, 2019
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
I WAS ON THE FREEWAY, AND ALL THE LIGHTS LINING THE FREEWAY WERE OUT. IT WAS PITCH BLACK, AND A COW HAD MADE ITS WAY INTO THE MIDDLE OF THE FREEWAY. IT WAS STRUCK BY ANOTHER VEHICLE AND SENT INTO THE AIR, AND FLEW RIGHT INTO MY CAR. IT IS MY UNDERSTANDING THAT ONE OF ADOT'S FENCES WERE DOWN THAT WAS CONTAINING CATTLE. I WAS IN A SEVERE ACCIDENT BECAUSE OF THIS, ALONG WITH MULTIPLE OTHER VEHICLES. I FILED A POLICE REPORT AND HAVE THAT CASE NUMBER AS WELL. I HAVE PHOTO AND VIDEO EVIDENCE PROOF.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11278384November 6, 2019
ENGINE
WHILE DRIVING MY 2014 KIA SOUL ON A COUNTRY ROAD, WITHOUT WARNING, A KNOCKING SOUND BEGAN. I PULLED OVER AND CALLED MY HUSBAND, WHO PROMPTED ME TO CHECK THE OIL. I HAD NEVER MISSED AN OIL CHANGE, THERE WERE NO LEAKS, NO SMOKING AND EVERYTHING WAS TIGHT AND CLEAN. I WAS SHOCKED TO FIND THERE WAS NO OIL AT ALL. THE OIL LIGHT HAD NEVER COME ON. I CALLED THE DEALERSHIP AND THEY PROMPTED ME TO ADD OIL AND BRING IT IN IMMEDIATELY. IT DIED NEAR THE CORNER OF THE DEALERSHIP AND WAS PUSHED INTO THE SERVICE CENTER WHERE I WAS TOLD IT NEEDED A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278399November 6, 2019
STEERING
STEERING IS SHAKING AND REQUIRING NEED TO TURN WHEEL MORE THAN USUAL TO TURN WHEN DRIVING. MAKING NOISE WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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