Kia Soul Complaints

5,626 consumer complaints on file.

#11282943November 29, 2019
AIR BAGS
THIS IS THE SECOND TIME THAT THE AIR BAGS HAVE NOT GONE OFF IN A CRASH ON THIS CAR THE FIRST CRASH WAS AT 55 MPH HEAD ON AND THEY DIDNT GO OFF AND THE SENSORS WERE HIT AND DAMAGED. TODAY THE CAR WAS IN ANOTHER HEAD ON CRASH WITH INJURY TO THE DRIVER AND THE AIR BAGS FAILED TO DEPLOY AGAIN THIS IS A MAJOR CONCERN AS TO MY WIFE AND I COULD HAVE BEEN KILLED DUE TO FAULTY AIR BAGS . IN BOTH CRASHES THE VECHILE WAS IN MOTION.I WILL BE TAKEN PICTURES OF THE CAR TOMORROW. SOMEONE COULD HAVE DIED IN THIS CRASH.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11282777November 28, 2019
STEERING
STEERING WHEEL MAKES CLICKING SOUND WHEN STEERING AND ALSO WHILE VEHICLE IS NOT.IN MOTION. AFTER MUCH RESEARCH, I BELIEVE IT IS THE STEERING COUPLER WHICH IS VERY DANGEROUS TO DRIVE DUE TO THE CHANCE OF STEERING WHEEL LOCKING UP WHILE DRIVING. I SHOULD NOT HAVE TO PAY FOR THIS SINCE MANY OTHER PEOPLE ONLINE ARE REPORTING THE SAME EXACT PROBLEM. I HAVE NOT RECEIVED A RECALL NOTICE, BUT I AM SCARED OF DRIVING MY CAR IF IT IS NOT FIXED RIGHT AWAY. THIS IS A HAZARDOUS PROBLEM AND IT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282657November 27, 2019
TRACTION CONTROL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL, THE VEHICLE DID NOT STOP, EVEN WHEN THE EMERGENCY BRAKE WAS APPLIED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS TOWED TO YONKERS KIA (1850 CENTRAL PARK AVE, YONKERS, NY 10410); HOWEVER, THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282386November 25, 2019
ENGINE
CAR ENGINE LIGHT CAME ON. DIAGNOSTIC WAS RUN BY PRIVATE MECHANIC. THE CODE THAT POPPED INDICATED THAT IT COULD BE A CATALYTIC CONVERTER PROBLEM.MECHANIC DROPPED A CAMERA ON AND THE CATALYTIC CONVERTER HAS MELTED DUE TO WHAT HE ASSUMES IS EXCESSIVE HEAT. MECHANIC INDICATES THAT THIS DOES NOT MAKE SENSE GIVEN THE LOW MILEAGE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282128November 25, 2019
ENGINE
I BEGAN HEARING A LOUD KNOCKING SOUND WHILE I WAS DRIVING. I STOPPED AT A PEP BOYS AND THE TECH TOLD ME I SHOULD BE FINE TO GET HOME. AFTER SOME TIME ON THE ROAD MY ENGINE LIGHT BEGAN TO FLASH AND THE OIL LIGHT WAS ON AS WELL. I WAS ABLE TO GET THE CAR OFF THE NEAREST EXIT AND INTO A PARK AND RIDE PARKING LOT. THE CAR AT THIS POINT WAS SMOKING. I BEGAN TO GATHER MY THINGS THEN I SAW FLAMES APPEAR UNDER THE HOOD. THAT'S WHEN I EXITED THE VEHICLE. THE CAR WAS ENGULFED IN FLAMES WITHIN FIVE MINUTES. I LOST 2 IPADS AND MY IPHONE. BUT WE MADE IT OUT SAFELY! A GOOD SAMARITAN FOLLOWED US OFF THE HIGHWAY. HE HAS DASH CAM OF MY CAR THAT SHOWS A SPARK GO OFF UNDERNEATH THE CAR WHILE WE WERE STILL ON THE ROAD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11282007November 24, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
ON THE EVENING OF JULY 22,2019 I WAS LEAVING TARGETS PARKING LOT PUT MY VEHICLE IN REVERSE AND WHEN I PUT IN DRIVE MY 2015 KIA SOUL TOOK OFF. THE RPMS WERE THE HIGHEST IT COULD GO GOING 40 MILES P HOUR IN A BUSY LOT ALL I COULD WAS HONK MY HORN. I TRIED THE BREAKS PUTTING IN PARK AND TURNING THE KEY OFF. MY WIFE AND I WERE IN SHOCK. WE HIT THE CURB FLY ACROSS 3 LANES OF TRAFFIC THE MEDIAN AND HIT TWO CARS. MY WIFE WAS PINNED THERE WAS WHITE SMOKE IN THE CABIN. PEOPLE GOT HER OUT FIRE DEPT CAME. MY WIFE WAS TRANSPORTED TO UCI TRAMA AND I WENT BACK THE NEXT DAY TO CONCERNED FOR MY WIFE RATHER THAN MYSELF. WIFE HAD 8 BROKEN RIBS SEPARATED AND A BROKEN BACK MYSELF 7 BROKEN RIBS AND BLEEDING OF THE BRAIN. ONE HOUR PRIOR APPROX TO THIS ACCIDENT WE WERE NEXT STORE EATING AND WHEN LEAVING TO GO TO TARGET THE ENGINE STARTED MAKING A LOUD CLICKING NOISE I TUNED IT OFF AND WAITED A FEW MINS TRIED AGAIN AND STILL THE SAME NOISE. THEN THE 3RD TIME IT WAS FINE PROCEEDED TO TARGET. ALL MAINTENANCE HAS BEEN DONE AND ON TIME PRIOR TO THIS TERRIBLE ACCIDENT. OUR LIVES HAVE CHANGE DRAMATICALLY
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11282072November 24, 2019
VISIBILITY/WIPER
HAD JUST STARTED DRIVING STRAIGHT ON A NEIGHBORHOOD STREET, HADN'T EVEN SHIFTED INTO 4 TH GEAR, AND THE REAR WINDOW SPONTANEOUSLY SHATTERED. NO INTENSE HEAT OR COLD, NO FLYING DEBRIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281920November 23, 2019
ENGINE
I BOUGHT A USED CAR A MONTH AGO. THE CAR IS THE 2012 KIA SOUL. PERSONALLY, I LOVE THIS CAR. THE DESIGN IS PRETTY AND I LIKE IT SO MUCH. BUT THERE IS A PROBLEM WITH THE ENGINE. THE CAR'S ENGINE IS A 1.6 GDI ENGINE. THIS IS A CAR MADE IN A KOREAN FACTORY. IT RAN 119,800 MILES. ENGINE KNOCKING NOISE IS VERY SERIOUS. THE KNOCKING SOUND WAS VERY LOUD. I CHANGED THE ENGINE OIL ABOUT 50 DAYS AGO. AND I RAN ABOUT 1,000 MILES. I CHECKED THE AMOUNT OF ENGINE OIL TODAY. ENGINE OIL HAS BEEN REDUCED BY ABOUT 1 LITER. I WAS SURPRISED. IF I HADN'T CHECKED, THERE WOULD HAVE BEEN A BIG PROBLEM WITH THE VEHICLE. I SAW A LOT OF NEWS ABOUT THE ENGINE OF THIS CAR IN KOREA. ALREADY, THE MINISTRY OF LAND, INFRASTRUCTURE AND TRANSPORT OF THE KOREAN GOVERNMENT HAS DONE A LOT OF RESEARCH AND TESTING ON THE ENGINE OF THE CAR. THEY FOUND THAT ENGINE OIL DECREASED A LOT, AND KIA MOTORS ACKNOWLEDGED THIS. I'M AFRAID THE CAR WILL SUDDENLY STOP ON THE STREET DUE TO ENGINE FAILURE. I WANT MY FAMILY TO BE SAFE. I CONTACTED AMERICAN KIA MOTORS. THEY ONLY SAY THAT MY VEHICLE IS OUT OF WARRANTY. IF SO, SHOULD I JUST CONTINUE TO RIDE THIS CAR AT RISK? AND I LIVE IN HAWAII. BY THE WAY, THE KIA CUSTOMER SERVICE CENTER TELLS ME TO GO TO ANOTHER ISLAND, HONOLULU, FOR INSPECTION OF THE VEHICLE. IN ORDER TO DO THAT, I HAVE TO SHIP THIS CAR AND I HAVE TO TAKE A PLANE. BUT WHAT IF THE VEHICLE TAKES SEVERAL DAYS TO INSPECT? I THINK KIA SHOULD RESPOND WISELY AND QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281932November 23, 2019
ENGINE
MY KIA SOUL HAS THE 2.0 L ENGINE WHICH HAS RAN GREAT UNTIL 4 MONTHS AGO. I STARTING HEARING LIFTER NOISES LIKE WHEN YOU GET BAD GASOLINE. THEN ON THE HIGHWAY, IT STARTING LOSING POWER AND FINALLY, THE ENGINE QUIT. NOW MECHANIC SAYS REPAIRS WILL BE $2100 OR MORE IF ENTIRE ENGINE IS NEEDED. I DO HAVE AROUND 188000 MILES ON THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281751November 22, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY 2014 KIA SOUL EXCLAIM WOULD NOT SHIFT GEARS CAUSING DECELERATION. I TOOK MY CAR TO KARP KIA WHERE I PURCHASED IT. IT TOOK KARP KIA 1 WEEK TO REPLACE THE CATALYTIC CONVERTER. 3 WEEKS LATER I BROUGHT MY CAR BACK TO THE DEALER BECAUSE OIL WAS NOT STAYING IN THE CAR BUT LEAKING ONTO THE ENGINE. KARP KIA WILL NOT HONOR MY WARRANTY NOR MY EXTENDED WARRANTY BECAUSE I CAN'T GET ALL OF MY MAINTENANCE RECORDS DESPITE THE ENGINE RECALL. I BOUGHT THE CAR IN 2017 AND THE CAR HAS LESS THAN 60000 MILES AND NEEDS A NEW ENGINE. I AM LEGALLY DISABLED AND TRYING TO FIND A WAY TO MAKE THEM HONOR THE RECALL/WARRANTY THAT THEY WANT ME TO PAY FOR BECAUSE I DON'T HAVE ALL OF MY OIL CHANGE RECEIPTS. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281477November 21, 2019
ENGINE
IT'S ONLY SEVEN YEARS OLD, BUT IT LEAKS ENGINE OIL AND A VERY LARGE METAL BUMP AND KNOCKING COMING FROM THE ENGINE. IT CAN BE HEARD VERY LOUD EVEN OUTSIDE THE CAR. I'M VERY WORRIED IF THE ENGINE IS ON FIRE OR IF IT STOPS SUDDENLY. IN KOREA, THE GOVERNMENT HAS ALREADY RECOMMENDED THAT THE CAR'S ENGINE BE REPAIRED FREE OF CHARGE. I WANT TO BE SOLVED WELL IN THE U.S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281289November 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY AND THEN FLASHED. IN ADDITION, THE VEHICLE STARTED TO SHUDDER AND LOST POWER WITHOUT STALLING. THE VEHICLE WAS TOWED TO BROWN'S MANASSAS KIA (9030 LIBERIA AVE, CITY OF MANASSAS, VA 20110, (703) 331-8080) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED AT THE COST OF $7,480. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 13438127. THE APPROXIMATE FAILURE MILEAGE WAS 82,178. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281346November 20, 2019
ENGINE
THE VEHICLE ONLY HAS 85K MILES ON IT AND IT'S BEEN MAINTAINED VERY WELL BUT IT USES AROUND 1.5 TO 2 QUARTS OF OIL BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281431November 20, 2019
ENGINE
CITY STREET. WAS TEST DRIVING THIS VEHICLE WHEN IT CAUGHT FIRE AT THE LOWER BACK END OF THE ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11281436November 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS SERVICED IN SEPTEMBER OF 2019 AT FUCCILLO KIA OF CAPE CORAL (404 NE PINE ISLAND RD, CAPE CORAL, FL 33909). IN OCTOBER OF 2019, WHILE DRIVING 40 MPH, A KNOCKING NOISE WAS HEARD AND THE INDICATOR LAMP ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH METAL PARTICLES IN THE OIL COMPARTMENT. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280977November 19, 2019
ELECTRICAL SYSTEM
MY CAR WAS PURCHASED BRAND NEW OFF THE LOT WITH 28 MILES ON IT. I NOW HAVE APPROXIMATELY 15614 MILES ON MY 2020 KIA SOUL. I JUST WANTED TO REPORT THAT THE HORN, A MAJOR SAFETY FEATURE, INTERMITTENTLY STOPS WORKING. WHEN THE HORN STOPS WORKING IT INCLUDES THE STEERING WHEEL DEPRESS AND THE KEY FOB 'LOCKED' SIGNAL. PLEASE INVESTIGATE THIS AS A HORN CAN BE THE LAST RESORT NOTIFICATION SOMEONE NEEDS BETWEEN LIFE OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281053November 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER, WAITED A FEW MINUTES UNTIL THE ENGINE COOLED OFF, AND DROVE TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280748November 18, 2019
ENGINE
DRIVING ON THE HIGHWAY, THE ENGINE STARTED TICKING AND WITHIN SECONDS WITHOUT ANY WARNING LIGHTS ON THE DASHBOARD, THE CAR LOST ALL ITS ENGINE. HAD TO PULL OFF THE HIGHWAY AND BE TOWED TO LOCAL DEALERSHIP. UPON ARRIVAL TO THE DEALERSHIP, CAR WAS INSPECTED BY A TECHNICIAN WHO STARTED MY CAR IN THE PARKING LOT, WAS SURPRISED 1. IT STARTED 2. NO CHECK ENGINE LIGHT AND/OR OIL PRESSURE LIGHT WAS ON THE DASHBOARD DISPLAY. CAR HAS BEEN WELL MAINTAINED WITH REGULAR FULL SYNTHETIC OIL CHANGES - HAVE PROOF OF REGULAR MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280772November 18, 2019
POWER TRAIN
AT 11,200 MILES THE TRANSMISSION ABRUPTLY MALFUNCTIONED IN HEAVY HIGHWAY TRAFFIC. RPM WOULD SHIFT WILDLY FROM IDLE TO REDLINE, AND THE TRANSMISSION SHUDDERED HARD AND LOST ALL POWER. I HAD TO MERGE FROM THE INSIDE LANE OF A 65MPH HIGHWAY TO THE OUTSIDE, NEARLY GETTING INTO A COLLISION IN THE PROCESS. THE VEHICLE WAS RENDERED IMMOBILE AND NEEDED TO BE TOWED. IT IS NOW AT THE DEALERSHIP WAITING ON A NEW TRANSMISSION TO BE INSTALLED. FROM WHAT I CAN TELL, THIS VEHICLE SHARES A POWER TRAIN WITH THE 2019 KIA FORTE. THAT MODEL HAS NUMEROUS COMPLAINTS ABOUT FAILED TRANSMISSIONS, AND I SUSPECT MY MODEL WILL AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280908November 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE TRAVELING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE ENGINE SEIZED. THE CONTACT HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD, BUT MANAGED TO EVENTUALLY DRIVE HOME. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH ENGINE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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