Kia Soul Complaints

5,626 consumer complaints on file.

#11458170March 24, 2022
ENGINE
MY ENGINE STARTED TO KNOCK OUT OF NO WHERE AND IT BLEW A ROD. I HAD A MECHANIC LOOK AT THE CAR AND HE SAID THE ENGINE WAS GONE. HE SAID YOUR CAR SHOULD NOT BE HAVING ENGINE PROBLEM AT ALL FOR THE YEAR OF THE CAR. I HAD ONLY HAD MY CAR NOT EVEN A YEAR. I GOT MY CAR IN 2020. MY CAR HAS BEEN SITTING IN MY YARD WITH A BLOWN ENGINE AND I AM MAKING MONTHLY PAYMENTS ON A CAR I CAN NOT DRIVE. I AM FURIOUS. I GOT MY CAR FROM HERTZ. I AM SO PISS. I NOTICE THEY RECALLED OTHER YEARS EXCEPT 2018. I NOTICE ALOT OF PEOPLE HAS REPORT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458180March 24, 2022
ENGINE, UNKNOWN OR OTHER
The contact owns a 2016 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of oil while driving. The contact also stated that the vehicle would stall upon depression of the accelerator pedal with an abnormal, banging sound coming from the vehicle. There was no warning light illuminated. The contact had taken the vehicle to a dealer where it was diagnosed with a defective catalytic converter. The contact was then informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457810March 22, 2022
ENGINE
The contact owns a 2013 Kia Soul. The contact stated while driving approximately 65 MPH, the vehicle lunged forward with the check engine warning light illuminated. The contact pulled over safely and had the vehicle towed to her residence. The contact later took the vehicle to the local dealer, where it was diagnosed and determined that there had been engine gouging and the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457854March 22, 2022
ENGINE
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine and battery warning lights were illuminated and flashing. The vehicle was towed to the local dealer where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was contacted and informed him he had failed to complete a software update. The contact stated he was not notified. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457729March 21, 2022
ENGINE
While trying to pass or accelerate at 55+ MPH, car would start to loose acceleration/engine power. Loud hissing noise from engine area. After taking car to dealership was informed that the Catalytic converter was damaged and now out of warranty by 8000 miles. Other 2016 Kia Soul models were recalled because of the same issue. But my model was not. This seems like an issue that should be covered/recalled. The car seems to be "burning" oil at a high rate. Full synthetic oil changes are showing a burning of oil at only 1000 miles, and oil is low at the 3000 mile oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457742March 21, 2022
ENGINE, SERVICE BRAKES, POWER TRAIN
The vehicle was taken to highway and after an uphill ramp (from Stringfellow to I-66E), the vehicle lost power, started to smoke, brake system lost power (foot brake did not work, so side brake was used to stop the vehicle), then caught on fire at Mile Marker 56.6. Yes, it is available for an inspection. I had to evacuate the vehicle in the middle of interstate highway that did not have an emergency lane. 3 out of 4 lanes had been blocked, so, yes, it did put others at safety risk as well. Problem cannot be reproduced as the vehicle will be deemed total loss (pending insurance company's inspection). However, please note that the engine was replaced at the dealer, under the warranty, 2 weeks prior to the incident. Insurance company is inspecting the vehicle and the captain of the fire brigade has stated that he will be filing a report in Fairfax County, VA. Excessive smoke and smell. The vehicle was taken back to the dealer the next day after the vehicle was picked up 2 weeks ago due to loss of power, transmission shift lags, blinking engine light, excessive vibration, etc. At the time of the incident, the dashboard did not indicate any engine lights nor the thermostat indicated overheating.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457680March 21, 2022
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I am very concern with the 2021 KIA Soul that I drive presently. The vehicle is in my son’s name; however, I pay the monthly payments and I am the primary driver for this automobile; this is also listed on my insurance policy as well. I have been experiencing some dangerous mechanical conditions with the car. Please find a copy of my uploaded document summary. I have an appointment tomorrow, Tuesday, on March 22, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457503March 20, 2022
POWER TRAIN
Driving car on I-10 west. Near Pensacola, FL tachometer started fluctuating wildly. Car seemed to be losing power regardless of whether using accelerator or cruise control. Passed exit with a Kia dealer too late to exit, so drove to next exit 4 miles down. Light at end of exit was on hill. Stopped, but when light turned green, car would not move. NO WARNING LIGHTS CAME ON AT ANY TIME. Took Kia Roadside Assistance about 2.5 hrs for tow. Towed to Team Gunther, Daphne, AL Kia dealer. Service rep thought was transmission prob as another customer had reported similar situation. Had to wait til Monday, 2/28/22 to get official word that transmission needed to be replaced. Covered by warranty but since wld take about 2 wks to get part and do work, had to find way to get back home to Jacksonville, FL. Kia Travel Interruption assistance covers max of 3 days and $100 a day, so have been reimbursed for some, but not all expenses since total expense over $300. Car ready for pick up on 3/12/22 and picked up 3/15 after getting back to the area from Jax FL. Could have been major safety probs if I had been unable to exit I-10 or if car had lost power on road with no shoulder....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457512March 20, 2022
ENGINE
I purchased my 2015 Kia Soul at the end of 2014, while living in Florida. I moved out of Florida in 2018, and had the car's registration changed to include my new address as soon as possible upon my arrival in my new state of residence. Kia began notifying owners of this vehicle about recall # 19V120000 in February 2019. Kia, by their own admission, mailed notice of this recall to me using an old Florida address. This letter was never forwarded to my correct address and I continued driving the vehicle unaware of this safety issue, which increases the risk of engine stalling and engine fire, until March 2022. In March 2022 the car began to break down while I was driving approximately 70 miles per hour on a state highway due to the exact problem described in recall # 19V120000, abnormal engine temperatures damaged at least one piston and a piston connector rod to the point that the connector rod broke and punctured a hole in the engine block, allowing engine oil to escape. I immediately got off the highway and returned to my residence, which was only 10 minutes away from my location at that time. The vehicle was then towed to a Kia dealership, where the service department informed me that they would not honor the safety recall because they are only obligated to repair or replace the engine before this issue causes the engine to be damaged, not after the damage has already occurred. I contacted Kia's corporate office and challenged this decision on the basis that I never received the notice of the recall, and therefore it was impossible for me to bring the car in for preventative maintenance of this issue. The response from Kia was that they are not responsible for seeking out an updated address to contact vehicle owners by, and that the single letter sent to the outdated address they had in their internal database was a sufficient and reasonable attempt to inform me of this potentially deadly flaw in their vehicle. Kia did not communicate with my state's RMV for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457226March 18, 2022
ENGINE
Car continues to consume oil at alarming rates leaving the engine very low on oil and certainly causing damage to the engine itself. This has been an issue since I purchased the vehicle and I have had to be very vigilant on checking oil to prevent extensive damage/fire. however, there have been a number of times that the oil has been very low without any indication from the car that there were issues. just me being able to hear it. kia and car dealer matt blatt kia are extremely difficult . this is extremely unfair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457228March 18, 2022
ENGINE
The contact owns a 2016 Kia Soul. The contact stated while the vehicle was stationary at a traffic light, the vehicle stalled. The contact was unable to restart the vehicle. There was no warning light illuminated. The contact stated that the clutch pedal was vibrating. The contact was able to turn on the vehicle and drive a short distance before the failure recurred. The contact drove with the intermittent failure to the local dealer. The local dealer diagnosed the vehicle with needing the catalytic converter to be replaced. The vehicle was repaired; however, the failure persisted. The VIN was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 118,836.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457294March 18, 2022
ENGINE
Took it in to the shop. Had have problems with vehicle start up, stalling, and smell of gas. It has 107000 miles on it. Was told engine will need to be replaced. It is a Hazzard while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457342March 18, 2022
ENGINE
The vehicle was in perfect operating condition than began knocking. Less than two miles down the road the vehicle engine seized and a piston oil ring sheared. Shortened timeline: Jan 15 - engine knock, engine seized during transport (Jan 26) Jan 15 - Call to Lithia Kia in Anchorage, spoke to Brian (Service manager) confirmed on recall. Feb 18 - Kia Consumer Affairs (CA) schedules transport to Lithia Kia in Anchorage Feb 22 - Transport falls through on Kia end, denies all further transport. Feb 27 - Hired private transport ($500) March 1 - Lithia confirms Vehicle March 4 - Lithia demands service records March 10 - Service records are sent March 16 - Jessica Weaver with Kia CA looses contact with dealership March 18 - Brian with Lithia Kia in Anchorage says they do not honor recalls on rebuilt or salvage titles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457072March 17, 2022
POWER TRAIN
Catalytic converter, slipping gears, slowing down on hywy putting me at risk for rear end collision . Has been inspected by manufacturer and been confirmed. Saw recall on this on cars.com Engine light started 1 yr ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457108March 17, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Kia Soul. The contact stated that it took approximately 20-25 minutes to refuel the vehicle because the nozzle would frequently stop pumping gas. Additionally, the contact stated while driving approximately 45-50 MPH, the vehicle started to hesitate. The check engine warning light illuminated. The vehicle was taken to the local Pep Boys who diagnosed that the catalytic converter had failed and informed the contact that her VIN was included in a recall that was associated to the failure. The vehicle was taken to the dealer and the catalytic converter was replaced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that after the vehicle was repaired, she was able to pump gasoline into the vehicle with no issues. The contact stated that eight months after the repair, the check engine warning light illuminated while driving. The vehicle was taken to the Pep Boys who informed the contact that the failure was associated with the catalytic converter. The vehicle was taken back to the dealer who diagnosed that the catalytic converter needed to be repaired and an appointment was scheduled. The contact stated that upon returning to the dealer for the vehicle repair, the dealer informed the contact that the catalytic converter would not be repaired; however, the Catalytic Overheating Protection Engine Control Unit logic software would be updated. The contact stated that the vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer who informed the contact that the catalytic converter needed to be repaired and she would be responsible for the cost of the repair. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not reach a representative at the dealer. A case was opened. The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457003March 16, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of oil. The vehicle was consuming one quart of oil per 3,000 miles. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was notified of several trouble codes. The vehicle was taken to the local dealer and an oil change service was performed; however, the vehicle was not diagnosed or repaired. The contact was concerned that the dealer was adding too much oil to the vehicle. Additionally, the contact was concerned about being stranded. The manufacturer was not contacted. The approximate failure mileage was 89,000. The dealer stated they would replace the engine but the contact had to replace the catalytic converter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457008March 16, 2022
ENGINE
After dropping me off school my partner began his way home. Along the way there was a poof of smoke coming from under the hood. He pulled over to the edge of the highway and as soon as he got out the car caught on fire. Then there was a second burst. The car was completely burned. We lost our lively hood. Medical supplies that were in the car. I have since contacted kia and they are not doing anything about it.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457015March 16, 2022
ENGINE
The contact owns a 2017 Kia Soul. The contact stated while his girlfriend was driving at 35 MPH, the vehicle started lunging, jerking, and was making abnormal sounds. The vehicle then stalled. There were no warning lights illuminated. The contact's girlfriend was able to veer to the side of the road. The contact's girlfriend was unable to restart the vehicle after several attempts. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The independent mechanic referred the contact to the dealer. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the contact had failed to complete an unknown manufacturer product improvement campaign on the vehicle prior to the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456637March 14, 2022
ENGINE
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 55 MPH, he slowed down for another vehicle, as the contact resumed the speed the engine started knocking and the oil pressure light was illuminated. The contact pulled over safely to the side of the road and turned the vehicle off. When the contact attempted to restart the vehicle, the vehicle failed to restart. The contact had the vehicle towed to the local dealer however, the vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 61,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456714March 14, 2022
ENGINE
The engine continues to mysteriously loose oil. After taking it to the dealership multiple times, I'm told to just change the oil, come back in 3000 miles and they would "check the oil". The piston timing is now off and per an independent mechanic, the engine is needing to be replaced. An unnamed employee at the dealer repair stated that they had multiple reports of instances similar to mine and multiple other cars needed engines replaced as well. The engine looses oil as stated and I feel as though this is due to negligence in the manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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