Kia Soul Complaints

5,626 consumer complaints on file.

#11461760April 22, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Kia Soul. The contact stated that she was constantly adding oil in the vehicle. The contact stated that the check engine warning light was illuminated and remained illuminated. The vehicle was taken to the local dealer and an unknown software update was performed and the DTC code was erased. The contact believed that the failure was related to the catalytic converter. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461851April 22, 2022
STEERING
The steering coupling is going out. it makes a clunking noise when you turn the steering wheel either direction constantly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461657April 21, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact's daughter owns a 2012 Kia Soul. The contact stated that while her daughter was driving at various speeds, the vehicle would stall with the check engine warning light illuminated. The contact's daughter had taken the vehicle to an independent mechanic and the vehicle was diagnosed with a defective catalytic converter. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, upon a VIN search, she discovered that the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461550April 20, 2022
ENGINE
Engine light came on, heard a loud noise. Car is using a lot of oil, there is a rattling noise, car has no power. The piston is loose and ratling causing it to lose oil and have no power. The piston rod has possibly came off due to this. The pistons were not properly sealed by manufacturer causing this problem. This is the same problem that has happened in all the other Kia's that were recalled, but this year was not for some reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461579April 20, 2022
ENGINE
The exhaust manifold with catalytic converter cracked and almost caught on fire. This after I had at a Kia dealership to diagnose why the car was smoking. They replaced an Oxygen sensor and the valve cover gasket telling me that was all that was wrong with it. It has been less than a month and there was no signs or lights that anything was wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461271April 19, 2022
ENGINE
The contact owns a 2013 Kia Soul. The contact stated that the engine had seized. The TPMS warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The contact stated that the failure was related to Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The approximate failure mileage was 100,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461408April 19, 2022
POWER TRAIN
Vehicle's engine failed months after a recall was performed on it in October 2021 to "protect the engine from damage" while failing to reason why this was necessary. Upon my vehicle breaking down on April 1st, 2022, I had it taken to a repair shop that performed about $2,000 worth of work on the vehicle, not knowing that KIA had a known defect for code P1326 which was that the engine was defective and not that it was just a misfire as it is coded. My engine is similar to those of vehicles involved in class-actions and other NTHSA complaints around the same model year, THETA II engine, with similar problems with oil consumption issues and it failed at 99,800 miles. When I asked dealerships about the oil consumption earlier on in ownership, I was told it was when the oil was low, but not low enough to trigger a warning lamp. This is the same noise heard now when the engine runs. An increasing "ticking" as the engine increases in speed. The vehicle is available for inspection at KIA of Schaumburg who also advised me of the defects of this engine when they were able to receive it. Our safety was put at risk by the engine suddenly dropping speed abruptly without warning on busy roads and by inadequately warning of a defective engine. The problem has been reproduced successfully by both a KIA dealership and an independent shop, AAA of Skokie. It has been inspected by the manufacturer's representative. The warning lamps first appeared right after the vehicle lost power and went into "protection mode" and sharply dropped speed along a busy corridor. The vehicle failed a second time a day after receiving it from AAA Car Care Skokie from their initial work when turning onto a busy roadway, almost leading to a collision, with nowhere to immediately pull over. The vehicle's computer failed to immediately identify the misfiring until three separate turnovers and trips occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461420April 19, 2022
ENGINE
Hello I have a 2015 Kia Soul with a 1.6L engine and I am awear that there is a recall on Kia souls in the same year as my car. I called and as you can see, it says my car does not have a recall on it. Today is April 19,2022 and due to my car giving me problems and would not start at times, and a few days ago the engine started shaking. When I took her to pepboys today the diagnosis was The same that’s described in the recall for Kia souls. My Cadillac converter needs to be changed and there is a chance of a fire combustion. I would like for someone to contact me because this could have ended badly and put my Safty at risk. A recall is created because customers find defaults in these models of Kia’s due to them being build improperly. And Kia have tried to fix the problems but I know they have missed my car. Don’t want to have to pay soo much money on something that’s not my fault because someone else have acknowledged their mistake and is fixing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461237April 18, 2022
AIR BAGS, ENGINE
Tiene problemas de bolsas de aire y se enciende el bombillo constantemente
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460923April 15, 2022
WHEELS, UNKNOWN OR OTHER
Check engine light continually emits., code states there is a catalytic converter issue., tire sensor light continues to emit., car idles high and shakes continually. Oil disappears and low oil indicator does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460936April 15, 2022
ENGINE
The contact owns a 2015 Kia Soul. The contact stated that while driving at 65 MPH, the check engine warning light illuminated on the instrument panel. The contact had taken the vehicle to an independent mechanic who performed a diagnostic test that determined that the cam shaft sensor was defective. Upon investigation, the contact discovered that her vehicle was included in NHTSA Campaign Number: 20V750000 (Engine). The following day the vehicle failed to start after multiple attempts and the vehicle was towed to the dealer. The dealer performed a diagnostic test which determined that the vehicle had experienced engine failure. The contact was informed that the engine failure was not related to the recall and was given an estimate for a new engine. The contact made multiple attempts to reach the manufacturer but each attempt was unsuccessful. The vehicle had yet to be repaired. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460725April 14, 2022
ENGINE
The contact owns a 2013 Kia Soul. The contact stated that while the vehicle was being serviced, the independent mechanic stated that the oil level was low. There were no warning lights illuminated. The mechanic had not performed a diagnostic test; however, the mechanic stated there was oil burning from the tailpipe, which caused the regular low oil. The manufacturer was notified of the failure. The approximate failure mileage was 84,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460741April 14, 2022
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that the vehicle was consuming oil at an excessive rate. The vehicle was taken to the dealer on multiple occasions, however, the failure persisted. The contact also stated that the vehicle was making an abnormal sound. The check engine warning light was illuminated. The vehicle was taken back to the dealer where it was diagnosed with a misfire. The contact then received a recall notification for NHTSA Campaign Number: 20V750000 (Engine) however, the dealer informed her that the parts for the recall repair were not yet available. The manufacturer was notified of the failure and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 96,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460800April 14, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The vehicle had previously been serviced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) at the dealer; however, the failure recurred with the check engine warning light illuminated. The contact stated that the vehicle was towed back to the dealer and diagnosed with cylinder #1 misfire and a compression level of 150. The dealer performed a fuel treatment and informed the contact that the spark plugs and engine needed to be replaced; however, the engine replacement was not covered under the warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000. The consumer stated the vehicle was taken into the dealer for a recall on the converter. The recall was not covered under warranty due to the vehicle being over 150k mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460678April 13, 2022
ENGINE
The contact owns a 2015 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where the contact was informed there was a misfire in the engine however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no further assistance was provided. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460534April 12, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated while driving approximately 30 MPH, the vehicle started to shake and nearly stalled. The contact stated that there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine was consuming an excessive amount of engine oil and the seals needed to be replaced. The vehicle was repaired; however, the shaking and excessive oil consumption recurred. Additionally, there was an abnormal sound coming from the engine. The manufacturer had been informed of the failure. The failure mileage was approximately 213,038.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460574April 12, 2022
ENGINE
March of 2021 I started to experience slow take off speeds also the car was riding a little rougher than usual when accelerating with engine light on. I took it to the Kia dealership when they advised me that my catalytic converter went out and had messed up entire exhaust system which they ended replacing which cost me $1800. September I noticed car was ONCE again riding rough with the engine light randomly coming on and going off, I figured maybe I needed an oil change because I was close to the mileage listed. THey advised me that my oil was really low and I should keep an eye on it. November I was trying to accelerate and the car was hesitant at this time my engine light was on while experiencing the issue. Took it back to the dealership they told me my catalytic converter was dirty and they cleaned it out which should fix the issue and my cars oil was once agin dangerously low, which they topped off because it wasn't time for an oil change. Mid december I went back to the dealership because my car was not accelerating properly and engine light was back on. They told me I had NO oil in my car at all, and my engine was not processing oil correctly, I would eventually need a new engine but as long as I kept oil in my vehicle it would operate correctly. While leaving the dealership it seemed to accelerate slightly better than before. I was able to hit 50 mph without an issue while riding in the middle lane my car started to quickly decelerate while my foot was on the gas pedal, I had to immediately move to the shoulder in the middle of traffic I almost was hit seeing that I was decelerating at such a fast pace.My engine light was on and solid when this happened I was able to merge to the shoulder without being hit or hitting someone.Turned the car off and started it back up attempted to get home car will not go past 25 mph. Car is currently not able to be driven safely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460455April 11, 2022
ENGINE
Without any warning, while driving at night on interstate, MIL started blinking and engine lost power and was experiencing vibration. This is exactly as described would happen in KIA PRODUCT IMPROVEMENT CAMPAIGN letter I received regarding engine malfunction. KIA knew about this and abnormal engine oil consumption. We did regular maintenance and oil changes, even adding oil between oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460157April 8, 2022
AIR BAGS
Severe front end damage in accident and airbags never deployed on 4/7/2022. Airbag light was never illuminated on the dash. Never received notification of recall before accident. Both driver and passenger taken to emergency room.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11460161April 8, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING:ELECTRIC POWER ASSIST SYSTEM
Despite 22V031000 being repaired, the car randomly displays the following warnings, tire pressure, traction control, abs brake failure, check engine, power steering. The speedometer and tachometer cease to function at this point and power steering assistance becomes disabled. Balise Kia service manager Gary Lindsay states the car is safe to drive in this condition and has sent me home twice while waiting for parts. After the second attempt the issue remains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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