Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11772760October 21, 2026
VEHICLE SPEED CONTROL
The contact’s daughter owned a 2015 Kia Sorento. The contact stated that while the vehicle was parked and idling, while shifting from park(P) to drive(D) and depressing the brake pedal, the vehicle suddenly unintendedly accelerated and crashed into the window of an office building. During the crash, the contact sustained lacerations to both legs and arms, neck and shoulder. The driver was transported to a nearby hospital. The vehicle was destroyed and towed away. The cause of the failure was not yet determined. The failure mileage was 22,560.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11772086October 19, 2026
UNKNOWN OR OTHER
On XXX, my father was driving his Kia on the [XXX] when the vehicle unexpectedly stopped operating. The specific mechanical or electrical component responsible for the failure is currently UNKNOWN. The sudden failure occurred while the vehicle was being driven on a major highway, creating a potentially dangerous situation for my father and surrounding motorists. An unexpected loss of vehicle operation in highway traffic can significantly increase the risk of a collision or serious injury. Following the incident, the vehicle was towed to our family's independent mechanic. The mechanic advised that they could not diagnose the problem because specialized Kia diagnostic access was required. The vehicle was subsequently transported to Pride Kia of [XXX], where it has remained without a diagnosis or repair. We have been informed that Pride Kia has experienced significant staffing shortages and has been unable to perform the necessary diagnostic evaluation. As of XXX, the vehicle has been out of service for approximately two months, and neither the dealership nor Kia America has identified the cause of the failure. The vehicle is currently available for inspection at Pride Kia of Lynn, [XXX]. The malfunction has not been reproduced or confirmed through a completed diagnostic inspection. Kia America Consumer Affairs has been contacted, but the manufacturer has not provided a confirmed diagnosis or explanation of the failure. Whether any warning lights, dashboard messages, unusual noises, or other symptoms occurred before the vehicle stopped operating is currently UNKNOWN. I am submitting this complaint because the vehicle unexpectedly became inoperable while being driven on a highway, presenting a potential safety hazard. I am requesting that NHTSA document and evaluate this incident for any possible vehicle safety defect or related pattern of failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770780October 13, 2026
ENGINE
The contact rented a 2015 Kia Sorento. The contact stated that the headlights and tail lights intermittently failed to illuminate or shorted out, and the check engine warning light illuminated. While driving at approximately 35 MPH, the vehicle suddenly seized in the middle of an intersection, and the contact was unable to move the gear shifter out of gear. The local police department arrived on the scene and assisted the contact by disassembling components around the gear shifter in order to shift the transmission into neutral (N). The vehicle was then towed back to the rental business. The failure mileage was approximately 207,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770419October 11, 2026
ENGINE
My car's check engine just started flashing and the ECU has reduced my drivability to limp mode stating that my knock sensors are showing up on scan test and camshaft position exhaust sensor. When I removed the camshaft exhaust vvt sensor it indeed had metal shavings on it. A have a P1326 and a p0014 code which is basically telling me that my engine is having issue within the internal engine and oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769090October 5, 2026
ENGINE
1) The engine control system / KSDS knock sensor system triggered safety recall code P1326, accompanied by a flashing check engine light. The vehicle and components are currently at the dealership available for inspection under RO #148484 (Issued on October 2) 2) A flashing check engine light and active P1326 code indicate a potential severe engine failure or severe misfire risk while driving, forcing the vehicle to lose power and rendering it unsafe for operation on public roads. 3) Yes, the vehicle was towed to an authorized Kia dealership on September 24th; however, the dealer initially refused to generate a Repair Order or diagnose the safety recall for over a week until corporate intervention forced RO #148484 to open on October 2nd. It is currently awaiting diagnostic testing. 4) No. It has only been towed to the authorized dealer facility where it awaits initial diagnostic testing under the active safety recall. 5) Yes. A flashing check engine light and code P1326 appeared immediately prior to towing the vehicle to the dealership on September 24th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763639September 11, 2026
ENGINE
I was driving my 2015 Kia Sorento on [XXX] south of the [XXX] junction when the engine suddenly started making severe mechanical noise and the vehicle seemed to have significantly reduced power. This is a remote stretch of highway with no usable shoulder. I had my son with me and had to immediately navigate with reduced speeds and power until I could reach a pullout and get safely off the highway. The sudden engine problem at highway speed created a serious safety concern because I could not immediately get the vehicle out of the traffic lane, and had no immediate shoulder I could pull onto. The vehicle was subsequently inspected by Oxendale Kia dealer. The dealer diagnosed catastrophic internal engine bearing failure. The vehicle has approximately 160,000 miles. The vehicle and failed engine are currently at the Kia dealer. Availability of the failed engine/components for inspection: UNKNOWN pending confirmation from the dealer. Prior warning lamps or warning messages: No engine lights. An airbag light was illuminated. There were no other warning immediately before the failure. The failure has been confirmed by the Kia dealer. Kia America has also opened a corporate case and is obtaining the dealer's diagnostic information, but to my knowledge Kia corporate has not separately physically inspected the vehicle. I am aware that NHTSA has previously investigated loss-of-motive-power issues involving 3.3L Kia Sorento engines, including model years around mine. I am submitting this complaint so this catastrophic bearing failure and highway safety event can be evaluated with any similar reports. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761812September 3, 2026
EXTERIOR LIGHTING, VISIBILITY/WIPER, ELECTRICAL SYSTEM
The headlights are so dim that I could not see at night. I am forced to drive with the fog lights on for any amount of visibility. I recently replaced the headlights with factory replacements and now the connectors going into the back have failed and power only makes it to the lights when Mercury is in retrograde. This is unacceptable and a severe safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761836September 3, 2026
AIR BAGS
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to an Auto Zone auto parts store. The contact was notified of an open recall. The dealer was made aware of the failure by phone. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. In addition, the contact stated that the vehicle was previously involved in a crash, and the air bags had not deployed. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755502August 7, 2026
STRUCTURE:BODY
Paint De lamination on Snow White Pearl due to manufacturing defect Date listed was the date it started to peel. Started peeling around the window first. Then it continued on the front hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749754July 11, 2026
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
I parked my car and it was sitting for about an hour I came back to the car and heard a humming noise found that weird but I had to drive home about 10 mins later I parked car, sound was still going even while car was off. So I thought to let it sit for another while. Came back to car sound was still on I started car and the abs, traction, & brake light came on and not even 2 mins later my car starts smoking. So immediately I shut it off and have to leave my car parked in another city because I didn’t want to risk driving it home. Fast forward to next day. I got to my car and notice the speedometer had went out. i called Kia because I read about the HECU ABS recall. the service rep assured me my car would be covered so I pay a tow to get it towed to Kia dealer where they then tell me the recall had been repaired in a year that I didn’t even own the car and they refuse to look at it or fix without a fee. With this problem being a fire hazard and a manufacturing problem I should not have to come out of pocket for Kia mistake. I will be escalating this to corporate level.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748406July 5, 2026
ENGINE
My 2015 Kia Sorento is experiencing a catastrophic structural failure of the exhaust system where the front manifold catalytic converter has internally collapsed This is a severe safety hazard because the physical blockage of the exhaust flow creates massive engine backpressure stalling when trying to drive even a small hill on highway, risking sudden engine stalling, unprompted deceleration, and power loss at highway speeds, which increases the risk of a crash. Furthermore, the blocked exhaust gases generate extreme temperatures under the hoods if it's running hot presenting a distinct vehicle fire hazard. I have maintained this vehicle and had all previous safety campaigns addressed, including a complete engine replacement and the required engine control software updates. Despite these recalls being fully completed, the vehicle has still suffered this severe exhaust system failure. The Check Engine light was on, and diagnostic scanning shows fault code P2096.I thought it was my transmission but a professional dealer assessment confirmed a manifold catalytic converter," "contamination of honeycomb on front of rear catalytic converter," and severe "contamination on the O2 sensor."He could not fixed An oxygen sensor replaced had to be fixed by someone else Abrasive ceramic dust from the melting manifold structure is actively being drawn back into the engine cylinders, threatening to destroy the newly replaced engine that Kia replaced but . this failure mirrors the exact physical mechanics and safety risks outlined in Kia's previous safety campaign SC176 (NHTSA Campaign 19V-120). Despite experiencing the identical defect and safety threat on a fully updated vehicle, my VIN was excluded from the recall I am filing this complaint because this known safety defect poses an active threat to my safety.my husband was a 100% disable vet who passed in April 2025,I can'a afford to have this same item repaired that Kia suppose to have repaired,Please help me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746475June 25, 2026
ENGINE
My 2015 Kia Sorento is experiencing a catastrophic structural failure of the exhaust system where the front manifold catalytic converter has internally collapsed and broken apart. This is a severe safety hazard because the physical blockage of the exhaust flow creates massive engine backpressure, risking sudden engine stalling, unprompted deceleration, and power loss at highway speeds, which increases the risk of a crash. Furthermore, the blocked exhaust gases generate extreme temperatures under the hood, presenting a distinct vehicle fire hazard. I have proactively maintained this vehicle and had all previous safety campaigns addressed, including a complete engine replacement and the required engine control software updates. Despite these recalls being fully completed, the vehicle has still suffered this severe exhaust system failure. The Check Engine light was on, and diagnostic scanning shows fault code P2096. A professional dealer assessment confirmed a "collapsing manifold catalytic converter," "contamination of honeycomb on front of rear catalytic converter," and severe "contamination on the O2 sensor." An oxygen sensor replaced in December 2025 has already been destroyed by the upstream ceramic debris. Abrasive ceramic dust from the melting manifold structure is actively being drawn back into the engine cylinders, threatening to destroy the newly replaced engine. This failure mirrors the exact physical mechanics and safety risks outlined in Kia's previous safety campaign SC176 (NHTSA Campaign 19V-120). Despite experiencing the identical defect and safety threat on a fully updated vehicle, my VIN was excluded from that specific campaign, and Kia corporate has flatly denied goodwill assistance. I am filing this complaint because this known safety defect poses an active threat to vehicle control and occupant safety. I've attached the current repair assessment, and can provide the assessment of the previous replacement of the O2 sensor when warranted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744083June 15, 2026
STRUCTURE:BODY, ENGINE, SERVICE BRAKES
2015 Kia Sorento fire on the 7th I was drive lost brakes and steering and as soon as I stop to get out to check the whole truck went up in flames
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11743877June 13, 2026
FUEL/PROPULSION SYSTEM
I am filing a safety complaint regarding a Kia vehicle I purchased from CarMax Waldorf approximately 3 months ago. The vehicle has developed a strong gasoline/fuel odor that is consistent with a possible fuel leak. This creates a serious safety concern, including the risk of fire or explosion while driving or operating the vehicle. The issue began shortly after purchase and has continued. The vehicle is now unsafe to drive due to the strong fuel smell. When I contacted CarMax about the issue, I was instructed to take the vehicle to a Kia dealership instead of CarMax inspecting or addressing the safety concern themselves. I believe this is improper handling of a potentially dangerous defect in a recently sold vehicle. At this time: * Vehicle emits strong fuel/gas smell * Safety risk increases while driving * Vehicle has been in my possession for only 3 months * Issue appears to be early or pre-existing defect * I was redirected away from CarMax responsibility I am requesting that this safety issue be investigated as a potential fuel system defect and documented appropriately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741434June 1, 2026
ENGINE
While driving on interstate 380 south,with cruise on ,my engine failed with loud knocikng, Ihad two tractor trailors behind me ,i was lucky to get off road onto side of shoulder this was on May 5,2026. this was the second 2.4 liter theta 2 motor in my sorento, first motor failed at 58.000 miles, second motor failed at 138,000miles. auto was taken to kia dealership in Blakely ,Pa. a NEW MOTER HAS BEEN INST.ALLED UNDER WAURENTEE.MY ENGINE HAS THE KNOICK SENSOR AND SOFTWARE INSTALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738617May 18, 2026
ENGINE
I am filing a safety complaint regarding a 2015 Kia Sorento equipped with the 2.4L Theta II engine. The vehicle developed progressive engine knock, reduced power, and check engine warnings while driving. Diagnostic trouble codes include P0017, P0014, and P0340 relating to crankshaft/camshaft timing correlation and camshaft position faults. A Kia dealership performed diagnostic testing using Kia diagnostic equipment (KDS) and documented abnormal knock activity across all cylinders. The dealer repair order specifically states: * “Found data PIDs for additional knock noise” * “All registering knock on all cylinders” * “Recommend replacement of engine sub assy based on knock detection” The vehicle experiences engine knocking and loss of power that create concern for sudden engine failure or stalling while driving, which could increase crash risk. This complaint is being submitted because the symptoms appear consistent with the known Theta II engine defect involving connecting rod bearing failure, engine knock, seizure, and potential engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737792May 14, 2026
UNKNOWN OR OTHER
I own a 2015 Kia Sorento with Snow White Pearl paint. The paint is prematurely peeling/delaminating from multiple areas of the vehicle despite normal maintenance and no accident damage. The vehicle was inspected by a Kia dealership, and I was informed that the condition appears to be a paint defect rather than normal wear and tear. The paint failure is occurring in a manner consistent with numerous complaints from other Kia owners involving Snow White Pearl paint adhesion failure. The peeling paint affects the appearance and value of the vehicle and continues to spread. In areas around the roofline/windshield pillars, exposed surfaces may also create long-term corrosion concerns and potential visibility/safety issues. Kia has acknowledged my complaint under Case #26008837 but has not agreed to repair the defect. I am submitting this complaint because this appears to be a widespread manufacturer paint defect affecting Kia vehicles with Snow White Pearl paint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734100April 27, 2026
ENGINE
The contact owns a 2015 Kia Sorento. The contact stated that while driving at undisclosed speeds, the vehicle hesitated to maintain automotive power. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed; however, the diagnostic result was not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729177April 4, 2026
UNKNOWN OR OTHER
Shift arm gear stuck- unable to shift from park to drive to neutral, reverse, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726057March 21, 2026
POWER TRAIN, ENGINE
I was driving with my son when my 2015 Kia Sorento stopped in traffic. I remember warning lights coming on my dash including the engine light, oil light and battery light. However, I was more concerned about getting my hazards on so we would not be hit by another car. Traffic was heavy, it was raining and getting dark. I needed to push my car off the road with the help of another driver. A Hyannis ambulance was a few cars behind me and the EMT's also assisted with the traffic and moving my vehicle out of the road. I called AAA and had my car towed. I was told in writing by the Kia dealership that the engine needed to be replaced. I was told verbally by Kia that it was a rod knock issue. When I asked how it was diagnosed with rod knock she said the mechanic put something down in the engine and said its rod knock. I requested through Kia corporate that the car be inspected for the WTY039 extended warranty and corporate said they would reach out to the dealer and ask that it be checked. I have not received any further communication from the dealership or Kia corporate. Yes the vehicle is available for inspection. Safety was an issue because the car stopped so suddenly in heavy traffic. I was not able to slowly decelerate or steer to the side of the road. I felt like a sitting duck. We were extremely lucky that we were not hit from behind at 35 mph resulting in injury to us and to the drivers behind us. Prior to this event there were no warning lights that had come on and no strange noises from the car. They first appeared when it stopped in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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