Kia Sorento Complaints

10,397 consumer complaints on file.

#11606164August 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Kia Sorento. The contact stated that while pulling out of a parking lot, at an unknown speed, the oil warning light illuminated. The contact was informed by her brother that there was no oil in the vehicle. The contact stated that oil was added to the vehicle. The oil and engine coolant system had been detected, and a full system check message was displayed on the navigation system. The vehicle was taken to the local dealer, where it was determined that an oil consumption test was needed and to drive the vehicle for 1,000 miles, repeat the process, and then perform a leak-down test. The vehicle was not repaired. The mechanic informed the contact that there were too many fault codes, and the vehicle was not drivable. The manufacturer was contacted and opened a case. The failure mileage was approximately 97,150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606167August 2, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2022 Kia Sorento Hybrid. The contact stated that after closing the front driver's side door, the rear windshield inadvertently shattered. The glass shards from the rear windshield fell inside the vehicle, but the contact was not injured. The contact stated that there was no impact to the vehicle to cause the rear windshield to shatter. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606170August 2, 2024
AIR BAGS
The contact owns a 2008 Kia Sorrento. The contact stated that while starting the vehicle, the passenger’s side air bag warning light illuminated and remained illuminated. The contact stated that the failure also occurred with the driver's side air bag. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 11V473000 (Air Bags). The failure mileage was approximately 201,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606190August 2, 2024
SERVICE BRAKES
The ABS brakes in slippery/snowy/icy when pressed hard will make a noise and feel in the brake pedal that will be like a warning that they are going to lock up and you will go sliding. One time I went sliding into an intersection because this happened with the ABS brakes. The ABS light did not come on nor the ECS light because I was in 4x4. It started happening a year ago in winter time. Currently it has not been inspected or fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605807August 1, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
While driving, the RPMS go to zero and the car stops and I lose all power. Yes, it's a safety risk to me and other drivers because it shuts off while driving. Someone following behind me can run into me. Yes, I took it to Ourisman Kia of Catonsville twice - They reproduced it happening the 2nd time I dropped it off after showing them a video of what happens. They said they don't know how to fix it. No, the vehicle was only inspected by the dealer. See video attached regarding warning lamps/messages etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605867August 1, 2024
EXTERIOR LIGHTING
while driving at night the headlights will go out. it has done so several times in the past. it is very scary when it happens on the freeway. Also the brake lights, specifically the drivers side, will stop working about every 2 weeks or so. I replace it and shortly after, it will stop working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605389July 30, 2024
ENGINE
This was an alarming situation. I was taking my wife for a cancer treatment in our 2023 KIA Sorrento with 2600 miles on it. The instrument panel showed a A with a circle around it, blinking continuously. I was going up a grade in a town and the car would not accelerate. All of a sudden the engine SURGED the brakes would not stop the car, I put it into neutral and went into a parking lot. If there would have ben a car in front of me or no place to pull over there would have been a serious accident. I called the KIA dealership and took it in for a diagnostic test. Nothing wrong with car was their answer. In the mean time I am afraid to drive the car. I am [XXX] and reflexes are not as good as they were [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604920July 27, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
My pearl white 2019 KIA Sorento LX is peeling terribly. It's very ugly and is causing my car to rust in spots
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604650July 26, 2024
UNKNOWN OR OTHER
Paint on roof and hood is excessively peeling like thousands of other white KIA's...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604719July 26, 2024
ENGINE
The engine cut off while driving. The mechanic said the motor seized and needs $8k in repairs. Kia said I missed a software update that is needed in order to be eligible for an extended warranty and they denied the repairs. I never received notice that a software update was needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604657July 26, 2024
ELECTRICAL SYSTEM, ENGINE
Twice while driving on the highway the engine power went off and all the safety lights flash and I could not accelerate. I was able to pull Over in neutral and restart the engine. When taken in for inspection, no problems were found. It happened again in June after the 7500 mile inspection on May 9th. This issue is life threatening as it could easily cause a fatal crash if I was not in the right lane, on flat ground, with a shoulder. There was no warning light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604627July 26, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Automatic stop start admission. Was turning right on a green light. The vehicle stalled while trying to take the turn. All the dash lights flickered and the dashboard made a buzzing sound. Then vehicle then shut off, while trying to take the turn. There was 4 people in the vehicle 2 of them small children. We almost got hit on the left side of the vehicle. Because the light that was green had turned red. This is the fourth time the vehicle had failed us. By shutting off while driving. We having taken the vehicle in 2 times to be inspected by Kia, but have been told there is nothing wrong with the vehicle. But we are still having issues. There is no warning signs that the vehicle is going to shut off. It shows it after the fact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604483July 25, 2024
ENGINE
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer and the recall repair was performed. The contact stated that after leaving the dealer, the vehicle hesitated to accelerate while driving. The check engine warning light was illuminated. The dealer was made aware of the failure and informed the contact that Customer Satisfaction Number: 2304 (Anti-Theft S/W Logic Upgrade & Decal Installation) was also performed, which could have caused the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 81,476.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604499July 25, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and refused to schedule an appointment. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604332July 24, 2024
FUEL/PROPULSION SYSTEM, ENGINE, EXTERIOR LIGHTING
Coolant, oil compression, runs hot, to over headlights need replaced frequently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604133July 23, 2024
POWER TRAIN
When I place my vehicle in park it lurches forward several times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603995July 23, 2024
EXTERIOR LIGHTING:HEADLIGHTS, FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, an audible message indicated that there was engine failure, and the infotainment screen displayed the option to send an engine failure report. The vehicle then shuddered and made an abnormal sound. The contact turned off and restarted the vehicle, but the abnormal sound persisted. The vehicle was shaking, and the contact detected an abnormal odor inside the vehicle. The contact parked and turned off the vehicle. Additionally, the headlights failed to illuminate while driving at night. The vehicle was towed to the dealer, where it was diagnosed with multiple cylinders misfire. The dealer determined that the spark plugs and headlights needed to be replaced, as well as an induction cleaning and oil change. The dealer replaced the spark plugs and headlights but discovered that the fuel pump was leaking fuel into the engine. The contact was informed that the fuel pump needed to be replaced. The contact declined to have the induction cleaning, the oil changed, or the fuel pump replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline) and Technical Service Bulletin: 073 (Ball Joint Replacement); however, the VIN was not included in the recall and the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604155July 23, 2024
ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION
The blind spot assist warning came on, with no other cars around, and then the engine seized. This Sorento is a 2023 and only had 29000 miles. The engine is now destroyed and kia is not upholding the warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603692July 22, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My 2012 Kia Sorento has a recall for the motor, and I had taken it to Kia for an inspection and the dealer stated to me that my car does not have a recall on it. Recently my car stalled on the road while I was driving, and it nearly caused an accident because someone behind me had to break suddenly to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603698July 22, 2024
EXTERIOR LIGHTING
The lights go off on their own while driving. The lights go on on their own while parked and off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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