Kia Sorento Complaints

10,397 consumer complaints on file.

#10549790October 28, 2013
VISIBILITY
CAME OUT TO FIND THAT OVERNIGHT THE PIECE OF GLASS ABOVE THE WINDSHIELD AND BETWEEN THE SUNROOF WAS SHATTERED ENTIRE WIDTH OF WINDSHIELD. THERE ARE NO ROCK CHIPS AND CAR WAS NOT MOVING. CAR IS KEPT IN THE GARAGE. READING ON THE INTERNET, I BELIEVE THE PROBLEM WAS CAUSED BY A TENSION FRACTURE. THERE HAVE BEEN MANY CASES OF THIS REPORTED FOR THE KIA SORENTO WITH THE SUNROOF ITSELF SHATTERING. (THIS WAS NOT THE SUNROOF, BUT THE GLASS PIECE IN FRONT OF IT.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549660October 26, 2013
POWER TRAIN
THE GEAR SHIFT HANDLE CAME OFF WHILE THE VEHICLE WAS MOVING IN REVERSE, RENDERING IT ALMOST IMPOSSIBLE TO PUT THE VEHICLE IN PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549463October 25, 2013
SUSPENSION
HIGHWAY DRIVING. SUSPENSION IS SO TIGHT VEHICLE "BOUNCES" WHEN BUMP, POT HOLE, ETC ENCOUNTERED. HIT BUMP, BOUNCE ALMOST THREW US INTO ADJACENT LANE STRIKING TRAILER TRUCK. THIS HAS HAPPENED MULTIPLE TIMES, BEING BOUNCED ALMOST INTO ANOTHER LANE. VERY UNSAFE AND COULD ALSO LEAD TO LOSS OF CONTROL IF UNSUSPECTING DRIVER BEHIND WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549464October 25, 2013
VEHICLE SPEED CONTROL
GAS PEDAL (OR COMPUTER PROGRAM) VERY TOUCHY. WHEN SOMEONE WHO IS NOT AWARE OF ISSUE DRIVES CAR, AS THEY START TO PRESS GAS PEDAL IT WILL LURCH FORWARD. WAS DRIVING WITH DAUGHTER WHO WENT TO STEP ON GAS AND VEHICLE JUMPED FORWARD AND WE ALMOST HIT ANOTHER VEHICLE. THIS HAS HAPPENED MULTIPLE TIMES WITH OTHER DRIVERS, INCLUDING MYSELF WHO IS WELL AWARE OF ISSUE AND MAKES SURE NOT TO PRESS PEDAL QUICKLY, BUT IT STILL LURCHES ON OCCASION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549534October 25, 2013
ENGINE, ELECTRICAL SYSTEM
KIA SORENTO STALLED WHEN APPROACHING A STOP SIGN AT LOW SPEEDS OF 10-15 MILES PER HR. THERE WAS NO SOUND OR DAMAGE. DEALER NOT ABLE TO RECREATE SITUATION SO NO REPAIRS. THIS HAS HAPPENED COUPLE OF TIMES IN LAST TWO YEARS. SYMPTOMS ARE YELLOW ENGINE LIGHT TURNS ON AND CAR ENGINE STALLS. AFTER PUTTING CAR IN PARKING AND PRESSING IGNITION BUTTON ON WOULD RE-START THE ENGINE. PLEASE FOLLOW UP AS THIS IS A SAFETY HAZARD AS CAR CAN STALLS IN MOVING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549257October 23, 2013
POWER TRAIN
I STARTED THE CAR, PUT IT INTO REVERSE AND AS I WAS BACKING THE CAR GOES OUT OF REVERSE AND INTO NEUTRAL. THE R INDICATOR ON THE DASH DISAPPEARS AND THE CAR REVS REAL HIGH THEN SLAMS INTO GEAR AND LURCHES FORWARD AND MAKES A SOUND AS IF I HAVE HIT SOMETHING. I BOUGHT THE CAR IN OCT 2012 AND THE DEALER DIDN'T DISCLOSE THIS. I'VE HAD IT IN 2XS TO ANOTHER DEALER AND THEY CANT DUPLICATED HE ISSUE. AS TIME GOES ON IT HAPPENS MORE AND MORE FREQUENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548861October 22, 2013
POWER TRAIN
WHEN SHIFTING MY 2009 KIA SORENTO FROM P TO R, IT VIOLENTLY JOLTS INTO R AND THEN WHEN SHIFTING INTO D, IT HAS ALMOST NO POWER, AS IF I WERE DRIVING IN FIRST GEAR WITH A MANUAL TRANSMISSION (VEHICLE IS AUTOMATIC). AFTER A FEW MINUTES, IT WILL DRIVE NORMALLY UNTIL I STOP, THEN IT AGAIN IS VERY SLUGGISH WITH ALMOST NO POWER UNTIL IT "CATCHES". SOMETIMES IF I STOP THE CAR, PUT IT IN PARK AND SHUT IT OFF, THEN RESTART, IT WORKS FINE. THIS PROBLEM DOES NOT HAPPEN EVERY DAY, IT'S RANDOM BUT WHEN IT HAPPENS, IT IS VERY SCARY AND I AM NOW AFRAID OF DRIVING IT. EVERY TIME I START THE CAR, I GINGERLY SHIFT TO D OR R, WAITING FOR THE JOLT. I AM AFRAID IT'S GOING TO JERK BACKWARDS OUT OF CONTROL AND HIT SOMEONE/SOMETHING. IT HAS BEEN HAPPENING FOR TWO YEARS NOW, OFF AND ON. DEALER SAID THEY CAN'T DUPLICATE THE PROBLEM AND "THERE IS NOTHING THEY CAN DO UNTIL IT BREAKS". IN WHICH CASE MY WARRANTY WILL BE OVER AND THEY'LL CHARGE ME FOR A NEW TRANSMISSION. CALLED KIA AND THEY TOLD ME THE SAME THING BUT THEY OPENED A TICKET FOR MY PROBLEM. I KNOW BOTH KIA AND THE DEALERSHIP KNOWS WHAT THE PROBLEM IS BUT THEY ARE IGNORING IT. I HAVE DONE A LOT OF INTERNET RESEARCH REGARDING THIS PROBLEM AND SEE COMPLAINT AFTER COMPLAINT (INCLUDING THREE ON THIS SITE JUST FOR THE 2009 MODEL ALONE). I KNOW THE 2011 MODELS HAD SIMILAR PROBLEMS ALSO. IT'S VERY SAD BECAUSE I REALLY LIKE THE CAR BUT I'M TOO NERVOUS DRIVING IT NOW SO I'LL BE TRADING IT IN AND GOING BACK TO A CHEVY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548663October 21, 2013
POWER TRAIN
VEHICLE MADE A PROGRESSIVE NOISE COMING FROM THE REAR OF THE VAN. IF SOUNDED LIKE OVERSIZED MUD TIRES WERE ON THE VEHICLE. BROUGHT IT INTO THE DEALERSHIP AND THEY SAID IT WAS THE REAR DIFFERENTIAL ASSEMBLY. THE DEALERSHIP SAID THERE WERE A LOT OF COMPLAINTS ABOUT THE REAR DIFFERENTIAL ASSEMBLY. THIS VEHICLE WAS BOUGHT NEW BY MYSELF AND ONLY HAS 22,508 MILES ON IT.. AT THE SAME TIME THE AIR COMPRESSOR WENT OUT. THIS WAS ALSO REPLACED. THESE PARTS SHOULD NOT HAVE FAILED THIS EARLY ON A NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548591October 20, 2013
ELECTRICAL SYSTEM
I WAS AT CAR WASH TO WASH CAR TURNED OFF CAR. COULD NOT GET IT TO RESTART AFTER SEVERAL ATTEMPTS WITH PUSH BUTTON START. HAD TO BE TOWED TO DEALERSHIP. REPLACED BRAKELIGHT SWITCH.. STILL HAVING ISSUES TO THIS DAY WITH INTERMITTENT NO START.. JULY 3 BRAKELIGHT SWITCH REPLACED AGAIN SECOND TIME NOW ALONG WITH 11 CAMPAIGN ISSUES WITH CAR. STILL HAVING NO START ISSUES REPLACED SAME PART AGAIN! ON AUGUST 8TH 2013. STILL HAPPENING OFF AND ON . WAS TRYING TO DEAL WITH KIA CONSUMER AFFAIRS THEY ARE NO HELP. GOT TOLD IT HAD TO NOT START AGAIN AND NEED TO BE TOWED IN TO DEALER BEFORE THEY WOULD DO ANYTHING. THIS IS VERY UNFAIR. ENOUGH ATTEMPTS HAVE BEEN MADE TO FIX AND SEEING OTHER OWNERS HAVING SAME PROBLEMS. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548594October 20, 2013
ENGINE, ELECTRICAL SYSTEM
WE PURCHASED THE 2013 KIA SORENTO AWD 2/2013 W/300 MILES ON IT. AT THE END OF APRIL, WE WENT TO DEATH VALLEY (ROUND TRIP WAS APPROX 350 MILES.). WHEN WE RETURNED TO TOWN, WE STOPPED AT THE GROCERY STORE TO PICK UP SUPPER SUPPLIES. AFTER SHUTTING THE VEHICLE OFF, BEING IN THE STORE FOR APPROX. 30 MINUTES, & THEN CAME BACK OUT, WHEN WE TURNED THE VEHICLE ON, IT SOUNDED AS THOUGH IT WAS ONLY HITTING ON HALF THE CYLINDERS. WE IMMEDIATELY CUT THE VEHICLE OFF, WAITED A COUPLE OF MINUTES, AND THEN TURNED IT BACK ON. IT SEEMED FINE. WE FIGURED IT WAS PROBABLY A FLUKE. RIGHT AFTER THIS HAPPENED THOUGH, I NOTICE A HUGE DECREASE IN MY FUEL MILEAGE. BEFORE THIS HAPPENED, I WAS GETTING 18/19 MPG/CITY AND 24-34 MPG/HWY (DEPENDING ON HOW FAR I WENT, OUT TO DEATH VALLEY W/NO STOPS, WE GOT 34). NOW I WAS LUCKY TO GET 13/14 MPG/CITY AND 16-18 MPG/HWY. WE TOOK IT TO THE KIA GARAGE, BUT THERE WASN'T MUCH THEY COULD DO BECAUSE IT WASN'T THROWING ANY CODES. WE SUFFERED WITH PAYING MORE FOR GAS FOR 6 MONTHS UNTIL WE WENT FOR AN OIL CHANGE IN OCT AND THE DEALERSHIP TOLD US THERE WAS AN "ECM" UPDATE. AFTER THEY SHARED WITH US THAT IT COULD POTENTIALLY HELP W/THE FUEL MILEAGE, I WAS ECSTATIC! IT WENT RIGHT BACK UP TO WHERE IT HAD BEEN PREVIOUSLY! THEN, THE THING WITH THE IGNITION HAPPENED AGAIN! ONLY WORSE THIS TIME, JUST A FEW DAYS AGO! MY FUEL MILEAGE WENT BACK DOWN TO WHAT I SHARED ABOVE. WE TOOK IT BACK TO THE DEALERSHIP AND AFTER THEM TRYING ALL DAY TO REPLICATE WHAT HAPPENED (WHICH TOOK MONTHS FOR IT TO HAPPEN W/US), THEY FINALLY DID THE UPDATE, AGAIN. MY FUEL MILEAGE IS BACK UP TO WHERE IT SHOULD BE. I WANT TO BE HAPPY, BUT I AM CONCERNED THIS WILL HAPPEN YET AGAIN. THERE HAVE BEEN TO OTHER NOTICEABLE ISSUES THAT I HAVE SHARED IN OTHER SECTIONS. ONE ABOUT VIBRATION WHILE IN NEUTRAL/PARK & ONE ABOUT THE VEHICLE NOT STARTING AFTER PRESSING THE IGNITION BUTTON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548215October 17, 2013
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED WAS DRIVING UPHILL WHEN THE THROTTLE FAILED TO ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE WIRING INTO THE TRANSMISSION WAS OVERHEATING AND CAUSING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548176October 16, 2013
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING VEHICLE ON HIGHWAY, SUDDENLY LOST POWER, WOULD NOT ACCELERATE. STOPPED IN BREAKDOWN LANE, SHUT VEHICLE OFF AND RESTARTED. VEHICLE RAN OK BUT CHECK ENGINE LIGHT WAS ON. DUE TO VACATION TOOK VEHICLE TO DEALER ON 10/8. SERVICE MANAGER SAID THERE WAS A RECALL FOR ECM AND BASED ON CODE FROM VEHICLE THAT WAS PROBABLY THE PROBLEM. WHEN I ASKED WHY I WAS NOT NOTIFIED HE SAID BECAUSE IT WAS NOT A SAFETY ISSUE????? TO ME LOSS OF POWER ON THE HIGHWAY IS A SAFETY ISSUE. NOW, 10/16 MY WIFE CONFRONTED THE SAME PROBLEM AND ON THE HIGHWAY WHICH SHE SAID CAUSED A REAL SAFETY PROBLEM, SHE WAS IN THE MIDDLE LANE AND CARS WERE BEARING DOWN ON HER UNTIL SHE COULD FINALLY MOVE OVER INTO THE BREAKDOWN LANE. AGAIN, SHE WAS ABLE TO RESTART THE VEHICLE AND VERY ANXIOUSLY ABLE TO GET OFF THE HIGHWAY. AFTER STOPPING AND RESTARTING TWO MORE TIMES SHE WAS ABLE TO MAKE IT HOME WITH THE CHECK ENGINE LIGHT ON AGAIN. UPON SEEING OTHER SIMILAR COMPLAINTS ON THE WEB, I AM GOING BACK TO THE KIA DEALER TO TRY AND GET THIS FIXED, HOWEVER, I THINK THAT THE NHTSA NEEDS TO FORCE KIA TO DO A RECALL TO FIX THE PROBLEM BEFORE SOMEONE GETS SERIOUSLY HURT ON THE HIGHWAY, THE SERVICE MANAGER AT THE DEALER IS AT A LOSS AS TO WHAT MAY BE CAUSING THIS CONDITION BUT IT IS OBVIOUSLY A PROBLEM OTHERS HAVE ENCOUNTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547765October 13, 2013
SUSPENSION
VEHICLE WAS MAKING NOISE DUE TO AS SUSPENSION ISSUE. UPPER CONTROL ARM BRACKET WELDED TO THE REAR AXLE ON BOTH SIDE ARE ROTTED RIGHT THROUGH/OFF. DRIVER SIDE LET GO FIRST. THIS IS DEFINITELY AN ISSUE THAT SHOULD BE A RECALL. THIS CAR HAS LOW MILES AND IS NOT EVEN TEN YEARS OLD. POOR QUALITY METAL. I HOPE THIS BECOMES A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547081October 7, 2013
POWER TRAIN:DRIVELINE:DRIVESHAFT
AFFECTED PART IS THE RIGHT FRONT AXLE DRIVESHAFT. A SAFETY RECALL NOTICE HAS BEEN ISSUED FOR THE PROBLEM. AS A RESULT OF THIS PROBLEM, AS I WAS EXITING MY VEHICLE (WHICH WAS TURNED OFF AND IN PARK), IT STARTED ROLLING DOWN MY DRIVEWAY. THE DRIVER'S SIDE DOOR WAS OPEN AS I WAS EXITING THE VEHICLE. THE VEHICLE COLLIDED WITH A LARGE BUSH AT THE END OF THE DRIVEWAY. THE POINT OF IMPACT WAS 09 LEFT T-BONE. THIS RESULTED IN $3510.21 IN REPAIR FEES. WE INCURRED AN OUT OF POCKET COST OF $1000 FOR OUR DEDUCTIBLE. THE VEHICLE WAS NOT REPAIRED AND READY FOR PICK UP UNTIL THE EVENING OF OCTOBER 3RD. I CALLED KIA TO SCHEDULE THE REPLACEMENT OF THE RIGHT FRONT AXLE DRIVESHAFT ON FRIDAY, OCTOBER 4TH. MY COMPLAINT ABOUT THIS SITUATION IS KIA DOES NOT HAVE THE PARTS TO REPLACE THE AFFECTED VEHICLES. I WAS TOLD IT WOULD BE ON BACK ORDER FOR AT LEAST TWO WEEKS. KIA'S CUSTOMER SERVICE HAS NOT BEEN AS RESPONSIVE AS I WOULD LIKE. I HAVE THREE SMALL CHILDREN AND DO NOT FEEL SAFE DRIVING THE VEHICLE, SINCE I HAVE ALREADY HAD ON ACCIDENT AS A RESULT OF THE AFFECTED PART. I WAS TOLD TO CALL THEM THIS MORNING AT 7:30 AM TO ARRANGE TO HAVE MY VEHICLE TOWED TO MY LOCAL DEALERSHIP. I CALLED, LEFT A VOICE MAIL, AND MY CALL WAS NOT RETURNED IN WHAT I THINK IS A TIMELY MANNER. AFTER 4 HOURS, I CALLED AGAIN. I WAS TOLD I CAN ONLY SPEAK WITH THE CUSTOMER SERVICE REPRESENTATIVE WHO STARTED THE CLAIM. I AM CURRENTLY WAITING FOR HIM TO CALL ME BACK. THIS IS PROBABLY MORE INFORMATION THAN IS NECESSARY, SO TO SUM UP MY COMPLAINT: THERE IS A SAFETY ISSUE WITH THIS VEHICLE AND AN ISSUED RECALL, BUT THERE ARE NO PARTS TO REPAIR IT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10547159October 7, 2013
ELECTRICAL SYSTEM
KEYLESS START WOULD NOT WORK. NOW THIS HAS BECOME A REGULAR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546712October 4, 2013
POWER TRAIN
FOLLOW-UP: NHTSA ID NUMBER: 10544920 AFTER A SINGLE CONVERSATION WITH KIA CONSUMER AFFAIRS, I WAS TOLD TO IMMEDIATELY CONTACT A DEALER FOR DIAGNOSTIC. I CHOSE A NEW "CLOSER" DEALERSHIP THAT WHERE I PURCHASED THE VEHICLE. STATED I HAD A KIA CASE #, I ARRIVED AND IN A LITTLE OVER AN HOUR, MY VEHICLE WAS REPAIRED, THAT IS GREAT JOB ON THE TECHNICIANS PART, BUT THERE WAS NO DISCUSSION ABOUT WHETHER THIS IS A CHRONIC ISSUE OR NOT AND NO DISCUSSION OTHER THAN, THE "PIN WHICH HOLDS THE VEHICLE IN PARK WAS BROKEN". SOME BACKGROUND: I PURCHASED THE VEHICLE JULY OF 2011, HAD THE FIRST SHIFTER ASSEMBLY REPLACED DUE TO "BROKEN PART" IN MARCH OF 2012, NOW IN SEPT OF 2013, I HAD THE SHIFTER ASSEMBLY REPLACED AGAIN. BEFORE LEAVING THE PARKING LOT, I CALLED KIA CONSUMER AFFAIRS AGAIN AND WAS TOLD THAT I NEEDED TO SPEAK TO THE NEXT LEVEL UP KIA CONSUMER REP, BUT WHAT I WANTED WAS TO MAKE SURE MY VEHICLE WAS SAFE TO DRIVE OFF THE LOT (MY CHILDREN REFUSE TO GET IN THE VEHICLE FEARING FOR THEIR SAFETY). THAT EVENING I RECEIVED A CALL AND THE GENTLEMAN WAS NICE AND APOLOGETIC, BUT NOT HELPFUL AND NOW MY CASE IS RESOLVED. I MENTIONED THE MULTIPLE SHIFTER ASSEMBLY REPLACEMENTS AND IF THERE IS A CHRONIC PROBLEM AND WAS TOLD I WOULD RECEIVE A FOLLOW-UP CALL, BUT NEVER DID. SEEMS LIKE A CHRONIC ISSUE THAT KIA NEEDS TO RESOLVE OR SOMEONE WILL SERIOUSLY GET INJURED IF NOT ALREADY. SO FAR, IT MIGHT BE EASY TO DETERMINE, BUT I AM NOT EVEN 30% SATISFIED WITH THIS VEHICLE AND IT WILL BE THE LAST KIA I EVER PURCHASE AND IT IS SAFE TO SAY THAT I DO NOT RECOMMEND THE BRAND TO ANYONE EITHER. I FEEL FORTUNATE TO BE ABLE TO DRIVE A NEWER VEHICLE WITH A WARRANTY, BUT IF I HAD THE OPTION TO GET RID OF IT, I WOULD TODAY. SO FAR OVER THE 2 YEARS I HAVE OWNED THIS VEHICLE, I HAVE HAD IT TO A DEALERSHIP FOR AT LEAST 6 DIFFERENT NON-RECALLED ISSUES AND HAVE LOST OVER 4 DAYS WORTH OF PAY...FRUSTRATING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546268September 30, 2013
ENGINE, VEHICLE SPEED CONTROL
IN APRIL 2013, WE WERE DRIVING NORMALLY AT APPROXIMATELY 30 MILES AN HOUR WHEN THE ACCELERATOR WENT OUT AND ALL OF THE ENGINE LIGHTS CAME ON. THE STEERING WHEEL LOCKED AND WE JUST HAD TO WAIT FOR THE CAR TO STOP. BROUGHT IT IN AND THEY WORKED ON THE THROTTLE. LAST WEEK, IT HAPPENED AGAIN. KIA DEALERSHIP WAS NOT HELPFUL AT ALL. THEY SCREENED THE CAR AND SAID THEY COULDN'T FIND A PROBLEM. THEY DID NO REPAIRS, BUT REPORTED THAT THEY HAD TO DO AN ECM UPGRADE. CONTACTED THE KIA HEADQUARTERS REGARDING THIS MATTER AND INDICATED THAT THERE HAS TO BE A PROBLEM IF THE SAME ISSUE HAS OCCURRED TWICE IN A SPAN OF SEVERAL MONTHS. WE ALSO INFORMED THEM THAT WE FELT THE CAR WAS UNSAFE AND THEY OPENED A CASE TO NOTE THE ISSUE. WE HAVE CHILDREN, AND THIS IS A SERIOUS RISK. WE JUST GOT THE CAR IN APRIL OF 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545733September 27, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, SHE DEPRESSED THAT BRAKE PEDAL AND THE VEHICLE JERKED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545514September 26, 2013
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
TWO DAYS AGO THE CHECK ENGINE LIGHT ILLUMINATED (AND STAYED ON) WITH INTERMITTENT ELECTRONIC STABILITY CONTROL OFF LIGHT ILLUMINATED; VEHICLE ACCELERATION BECAME SLUGGISH AND SOMETIMES UNRESPONSIVE. VEHICLE CODES USING OBDII POCKETSCAN SHOWED ACTIVE AND STORED CODES OF P2138 (ACCELERATOR), P2127 (ACCELERATOR) AND P2106 (LIMP MODE). I MADE AN APPOINTMENT TO TAKE IT TO THE DEALERSHIP ON 09/25/13. ON THE DAY OF APPOINTMENT THE CHECK ENGINE LIGHT WAS NOT ILLUMINATED, BUT THE DEALERSHIP FOUND STORED CODES IN THE COMPUTER OF P2138, P2127 AND P2106. THE DEALERSHIP REFUSED TO FIX THE VEHICLE EVEN THOUGH IT WAS STILL UNDER WARRANTY BECAUSE THERE WAS NOT AN ACTIVE CODE (CHECK ENGINE LIGHT) ON AT THE TIME OF THE APPOINTMENT AND THE PART WAS FUNCTIONING PROPERLY FOR THE TIME BEING. WHEN ASKED IF IT WAS THEIR POLICY OR KIA MOTORS POLICY NOT TO REPLACE COMPONENTS THAT WERE FAILING, THEY STATED IT WAS KIA MOTORS POLICY. THIS IS THE SECOND TIME THE ACCELERATOR ASSEMBLY HAS FAILED IN THIS VEHICLE. THE LAST FAILURE WAS 08/23/12 AT 27,545 MILES. A VAST MAJORITY OF THE COMPLAINTS WITH NHTSA FOR THIS MAKE, MODEL AND YEAR VEHICLE INVOLVE THESE CODES AND THIS COMPONENT. A SERIOUS ACCIDENT, OR LOSS OF LIFE SHOULD NEVER BE THE DETERMINING FACTOR WHEN MAKING A DECISION THAT A MANUFACTURER SHOULD TAKE ACTION TO CORRECT A FAULTY COMPONENT; BY THEN IT IS MUCH TOO LATE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545551September 26, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SORRENTO. THE CONTACT STATED THAT HE COULD SEE THE SPEEDOMETER NEEDLE. THE CONTACT STATED THAT THE NEEDLE WAS THE WRONG COLOR AND IT MADE IT DIFFICULT TO DETERMINE THE SPEED BEING TRAVELED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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