Kia Sorento Complaints

10,397 consumer complaints on file.

#10641679October 6, 2014
ELECTRICAL SYSTEM, SEATS, EXTERIOR LIGHTING
WHILE DRIVING AT HIGHWAY SPEEDS ALL DASHBOARD INSTRUMENTATION, A/C AND HEADLIGHTS WERE LOST. IT WAS LATER DETERMINED THAT A SHORT IN THE DRIVER'S SEAT WIRING HARNESS HAD BLOWN THE FUSE FOR CONTROL MODULE #2 RESULTING IN THE AFOREMENTIONED INSTRUMENTATION AND SAFETY EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641838October 6, 2014
POWER TRAIN, ENGINE
VEHICLE STARTED BY LOSING POWER ON TAKE-OFF. LATER VIOLENT JERKING/SHIFTING OVER 30 MPH. I HAVE TAKEN THE VEHICLE TO BOTH DEALER AND PERSONAL MECHANIC. CRANK AND CAM SENSORS WERE REPLACED. ISSUE IS NOT RESOLVED. THE VEHICLE SOMETIMES SHUTS OFF UPON TAKE-OFF. SOMETIMES IT IMMEDIATELY STARTS AGAIN, OTHER TIMES I HAVE TO PUT INTO NEUTRAL AND RESTART. THIS ISSUE IS ALSO NOT RESOLVED. POSITIVE BATTERY CABLE WAS REMOVED TO RESET THE COMPUTER. THIS TEMPORARILY FIXED THE PROBLEMS FOR A DAY. WHEN PLACED INTO "SPORTS MODE", THE VEHICLE SHIFTS WITHOUT DRIVER INPUT (SECOND GEAR AND ABOVE). NOTE: UNSCRUPULOUS DEALER MECHANIC VOIDED ENGINE WARRANTY FOR "SLUDGE" IN ENGINE AND INCORRECTLY REMOVED A SENSOR, RESULTING IN BREAKAGE OF SAID SENSOR. PERSONAL MECHANIC SAW NORMAL TRACES OF "SLUDGE" IN ENGINE. VEHICLE IS ACTING SIMILAR TO PREVIOUS RECALLS OF THE SAME YEAR, MAKE/MODEL, BUT DOES NOT FALL INTO VIN/DATE RANGES FOR RECALL REPAIR.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641168October 3, 2014
ENGINE, POWER TRAIN
ON 09/18/2014 ARRIVING HOME I STARTED TO HEAR LOUD RUMBLE NOISES COMING FROM THE ENGINE, TOOK IT TO A LOCAL SHOP AND WAS TOLD IT MIGHT BE THE PULLEYS, HOWEVER, IT WAS DETERMINED THE NEXT DAY - DIFFERENT SHOP THAT COULD MAKE THE REPAIRS, THE CRANKSHAFT PIN SHEARED OFF (THIS WORK WAS PREVIOUSLY DONE ON MARCH 2014 AT A TOTAL OF 1,800+ AND HERE IT IS AGAIN!). MECHANIC AT THE SHOP WAS THE ONE THAT SAVED ME $$ THIS TIME AS HE NOTICED THE WORK AS VERY RECENT, AND SUGGESTED I TAKE IT BACK TO WHERE THE REPAIR HAD BEEN DONE IN MARCH. ONE WEEK LATER - 09/26/2014 I HAD MY CAR BACK. HOWEVER, I SUSPECT THIS WILL HAPPEN AGAIN, SINCE THERE ARE SO MANY OTHERS HAVING THE SAME PROBLEMS, AND HOW MANY OTHER REPAIR SHOPS CONTINUE TO ORDER THE SAME PART OVER AND OVER. REALLY? HELLO KIA, THEY NEED TO STEP UP TO THIS SITUATION, BEFORE SOMEONE IS KILLED. I AM SO GLAD I LISTEN TO MY SUV AND TOOK IT IN FOR SERVICING, AS THIS COULD HAVE HAD DISASTROUS RESULTS IF I WERE ON THE HIGHWAY GOING AT A HIGHER SPEED. THE BEST THING HERE WAS THE HONEST MECHANIC! I WILL NEVER GET ANOTHER KIA, AND IF IT DOES HAPPEN AGAIN, THAT'S WHEN I WILL GET ANOTHER VEHICLE. AS I CONTINUE TO DRIVE, I FEEL THAT MY SUV IS JUST NOT THE SAME, THE ENGINE MAY HAVE HAD SOME DAMAGE TO WHICH I HAVE NO IDEA HOW SERIOUS. I LEARNED ABOUT A YEAR AGO THAT THE KIA 2006 SUV/SORENTO WE A VERY BAD YEAR FOR THIS MODEL AND IT IS TRUE, THIS IS NOT THE ONLY HIGH COSTING REPAIR I HAVE HAD TO PAY FOR, AND I DO NOT EVEN HAVE 60,000 ON IT YET! WORSE SUV I HAVE EVER BROUGHT! NEVER AGAIN. THIS VEHICLE IS NOT SAFE, YOU NEVER KNOW WHAT WILL HAPPEN AS YOU ARE DRIVING, AND I ALWAYS RENT INSTEAD OF TAKING THIS VEHICLE, I HAVE NO CONFIDENCE AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641275October 3, 2014
FUEL/PROPULSION SYSTEM
WHEN FUELING THE VEHICLE THE GAS PUMP AUTOMATICALLY SHUTS OFF CONSTANTLY. THE TANK CAN BE EMPTY AND THE PUMP WILL SHUT OFF AS SOON AS YOU START FILLING IT AND CONTINUE TO DO SO AS YOU FILL IT. IT WILL ALSO SPIT GAS OUT OF THE TANK WHILE YOU ARE FILLING IT. THERE SHOULD BE PLENTY OF ROOM FOR GAS AS THE GAS INDICATOR SHOWS EMPTY BUT EVEN AFTER PUTTING ONE GALLON IN THE TANK, THE PUMP WILL SHUT OFF AND/OR GAS WILL SPILL/SPLASH OUT. I HAVE TO STAND BACK WHEN FILLING THE TANK SO THAT I DON'T GET IT ALL OVER ME. THE DATE LISTED FOR INCIDENT IS WHEN IT FIRST STARTED HAPPENING BUT IT CONTINUES TO DO SO EVERY TIME I PUT GAS IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640902October 2, 2014
ENGINE
THE CRANKSHAFT SPROCKET KEY (PIN) GOT LOOSE AND THE SPROCKET DISPLACED WHICH CHEWED THE TIMING BELT AND SHORT-CIRCUITED THE CRANKSHAFT SENSOR AND FUEL PUMP, CAUSING $1946.03 OF REPAIR, $213.67 CAR RENTAL DURING REPAIR, LOSS OF WORKING TIME AND STRESS TO ME WITH HEALTH DAMAGE. THE TOTAL LOSS IS ESTIMATED TO BE $3,000.00 AT LEAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640618October 1, 2014
ENGINE, POWER TRAIN, STEERING
KIA SORENTO 2005, SIMILAR CRANK BOLT MAIN PULLEY ASSEMBLY BREAK THAT MANY, MANY OF THE OTHERS HAVE ALL BEEN COMPLAINING ABOUT AND UNFORTUNATELY BEEN EXPERIENCING. THIS IS THE THIRD TIME I HAD THIS VERY SAME ISSUE REPAIRED FOR SUBSTANTIAL DOLLARS AND NOW MY MECHANIC STATED THERE IS NOT ENOUGH THREAD LEFT INTO THE CRANKSHAFT TO FIX AND IT NEEDS A COMPLETELY REBUILD OR ENGINE REPLACEMENT - WHICH IN ALL LIKELIHOOD BE LESS EXPENSIVE. THERE SHOULD DEFINITELY BE A RECALL FOR THIS - AS SO MANY HAVE THE SAME ISSUE. THANK GOD MY INCIDENTS WERE ALL AT SLOW SPEED BECAUSE THIS WOULD EASILY CAUSE A CRASH BECAUSE YOU LOOSE ALL POWER STEERING AND CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640674October 1, 2014
SUSPENSION, POWER TRAIN
MY 2005 KIA SORENTO JUST WENT IN FOR A TRANSMISSION LEAK AT 94K AND CAME OUT WITH NEEDING A NEW TRANNY PAN AND A WHOLE NEW REAR END UNDERNEATH DUE TO THE REAR TRAILING ARM BRACKET ROTTING COMPLETELY AWAY. THIS IS A MAJOR SAFETY ISSUE IN WHICH MANY ARE HAVING. THIS NEEDS TO BE RECALLED, IT'S THE DESIGN OF THE BRACKET WHICH CAUSES SALT, WATER, ETC TO ENTER AND HAVE NO WAY TO EXIT. ANY OF THESE VEHICLES IN THE SALT STATES ARE GOING TO HAVE THIS HAPPEN AND THEN TRAGEDY WILL HAPPEN IF THEY DON'T CATCH IT. AGAIN THE REAR OF THE CAR HAS ROTTED BRACKETS THAT ATTACH THE TRAILING ARMS AND WITHOUT THEM THE CAR BECOMES COMPLETELY UNSTABLE AND A HUGE SAFELY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639657September 28, 2014
STEERING
THIS CAR IS VERY HARD TO STEER! IT WANDERS LEFT AND RIGHT, I CONSTANTLY HAVE TO KEEP MAKING CORRECTIONS. IT WILL NOT GO STRAIGHT. IT IS DANGEROUS! I CAN NOT MAKE IT GO STRAIGHT. DRIVING IT REQUIRES CONTINUOUS CORRECTIONS, WHEN YOU DO TRY TO CORRECT THE STEERING OVER CORRECTS AND YOU GO DRIFT THE OTHER DIRECTION. IT IS VERY FATIGUING ! THE ELECTRONIC STEERING DOES NOT WORK! ON MY FIRST CALL TO THE DEALERSHIP THEY TOLD ME TO PUT IT IN "SPORT" MODE. THIS DID NOTHING. I SEE THAT OTHERS HAVE BEEN TOLD THIS SO KIA KNOWS THAT IT DOES NOT WORK AND THIS IS THEIR FIX ? THIS HAPPENS AT ALL SPEEDS. EVEN TURNING CORNERS REQUIRES MAKING CORRECTIONS BECAUSE IT WILL OVER TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639488September 27, 2014
STEERING, SERVICE BRAKES, POWER TRAIN
WHILE I WAS DRIVING OUT OF MY COMPLEX MY THE LIGHTS ON THE DASH CAME ON AND IT SEEMED AS IF I LOST MY BRAKES (WHICH I COST TO THE SIDE ROAD AS WELL AS NO STEERING. I HAD THE VEHICLE TOWED AND I WAS TOLD THAT THE PULLEY MOUNTING BOLT HAD BROKEN OFF INSIDE THE CRANKSHAFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639375September 26, 2014
ENGINE
SON HEARD SQUEALING SOUND FROM BELTS, HAD BELTS CHANGED. 1 WEEK LATER BELT CAME OFF PULLEY AND NEVER WOULD LINE UP. REPAIR SHOP CAME BACK SAYING THAT IT WAS THE CRANKSHAFT PULLEY AND THAT A BOLT HAD BROKEN. AFTER CHANGING TIMING GEARS, BELTS, GASKETS AND OTHER FRONT END PARTS END OF COSTING 1500. I THEN READ THE PROBLEMS WITH THIS VEHICLE ON LINE. I CALLED THE DEALERSHIP AND BECKY ACT LIKE THIS WAS THE FIRST THEY HAD HEARD OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639198September 26, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
ENGINE WENT TO IDLE AT A TRAFFIC LIGHT AND WOULD NOT RESPOND WHEN LIGHT CHANGED TO GREEN, CHECK ENGINE LIGHT CAME ON. I IDLED TO THE SIDE OF THE ROAD , SHUT OFF ENGINE AND RESTARTED IT. IT SEEMED TO BE OK BUT CHECK ENGINE LIGHT WAS STILL ON. CHECK ENGINE LIGHT WENT OUT THE NEXT DAY . I TOOK IT TO DEALER FOR REPAIRS ( A WEEK LATER WAS THE SOONEST THEY COULD GET ME IN) THEY DID AN SOFTWARE UPDATE AND CLEANED THE ETC MOTOR PER "TECHNICAL SERVICE BULLETIN #133 REV. 11/27/2013" I'M KEEPING MY FINGERS CROSSED THAT THIS FIXED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639234September 26, 2014
ENGINE
4/26/14 MY SORENTO CEL LIGHT WAS FLASHING & VEHICLE RUNNING ROUGH. AFTER SHUTTING OFF AND RESTARTING, NO ISSUES, CONTACTED DEALERSHIP TOOK IN FOR SERVICE 5/9/14, THEY SAID THEY WERE UNABLE TO DIAGNOSE PROBLEM AS IT WAS NOT DOING IT AT THAT TIME. ON 7/25/14 CEL LIGHT FLASHING & RUNNING ROUGH AGAIN, CALLED DEALERSHIP AND TOOK IN 8/9/14, AGAIN THEY SAID THEY COULD NOT DIAGNOSE AND NO CODES SHOWING UP OR IN HISTORY STATED THEY HAVE A CALL INTO KIA MOTORS AND OPENED A TECH LINE CASE HAVE NEVER HEARD ANYTHING BACK FROM THEM. 9/18/14 CEL LIGHT FLASHING AND RUNNING ROUGH, I CONTACTED DEALERSHIP THAT I ALWAYS HAVE USED SINCE PURCHASE OF VEHICLE BUT ANOTHER DEALERSHIP WAS CLOSE TO MY WORKPLACE. I REFUSED TO SHUT THE VEHICLE OFF BECAUSE WHEN YOU DO, IT RESETS EVERYTHING AND IT CANNOT BE DIAGNOSED. I TOOK VEHICLE TO DEALERSHIP, LEFT IT RUNNING TILL THEY COULD PUT THE OBD SCANNER ON IT TO CODE IT. I RECEIVED CALL FROM MANAGER, HE STATED THAT THEY WERE ABLE TO GET CODES FROM IT AND THAT 2 COILS WERE MISFIRING. THEY SHUT THE VEHICLE OFF, IT WOULD NOT START. THEY LEFT IT SIT AN HOUR AND IT STARTED UP AND THEY TRIED TO CODE IT AGAIN AND NOTHING SHOWED IN THE CODES AT ALL, NOT EVEN CODE HISTORY. THEY REPLACED TWO COILS, THEN ON 9/25/14 THE CEL LIGHT STARTED FLASHING AGAIN AND RUNNING ROUGH. I IMMEDIATELY CONTACTED THE DEALERSHIP THAT JUST CHANGED THE COILS, HE DIDN'T HAVE MUCH TO SAY. ASKED ME WHERE I PURCHASE MY GAS FROM AND THAT HE COULDN'T DO ANYTHING TODAY BECAUSE THEY CLOSE AT 4:30 AND IT WAS AFTER 4:00 THEN. WHEN I SHUT THE CAR OFF, IT WOULD NOT START. LEFT FOR WORK THIS MORNING AND YOU WOULD NEVER KNOW ANYTHING WAS WRONG, RAN FINE. THERE IS OBVIOUSLY SOMETHING GOING ON THAT SOMEBODY NEEDS TO FIGURE OUT BECAUSE I AM NOT GOING TO BE HANDED A BIG BILL FOR REPAIR ONCE MY WARRANTY EXPIRES, AS THIS HAS BEEN AN ONGOING ISSUE FOR 5 MONTHS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639066September 25, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638359September 23, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 2 MPH, THE VEHICLE STOPPED ABRUPTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE ONLY OCCURRED WHEN DRIVING IN RAINY WEATHER CONDITIONS AND SNOW COVERED ROADS. THE DEALER STATED THAT THE FRONT DRIVER SIDE INTERIOR BRAKE PAD BECAME STUCK. IN ADDITION, THE TEXTURE OF THE FRONT ROTOR WAS SMOOTH AND SHINY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638149September 22, 2014
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE MADE AN ABNORMAL NOISE WHEN THE BATTERY AND ANOTHER UNKNOWN WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES BEFORE THE VEHICLE WOULD STOP AND THE POWER STEERING STOP WORKING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE CRANK SHAFT PULLEY BOLT WAS HOLDING TOO MUCH WEIGHT CAUSING IT TO FRACTURE. THE VEHICLE HAD BEEN REPAIRED BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638165September 22, 2014
ELECTRICAL SYSTEM, AIR BAGS, EXTERIOR LIGHTING
INTERIOR ELECTRICAL LIGHTING TURNS ITSELF OFF AND ON. HEADLIGHTS WILL OCCASIONALLY SHUT THEMSELVES OFF. LIGHTS REGULARLY BURN OUT/NEED REPLACING EVERY 45-90 DAYS. DASH LIGHTS HAVEN'T WORKED IN OVER A YEAR - FUSE REGULARLY BLOWS, GAVE UP ON REPLACING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638162September 22, 2014
ENGINE, POWER TRAIN, STEERING, ELECTRICAL SYSTEM
DRIVING APPROXIMATELY 55MPH 22 NOV 2013, HEARD A THUMP FROM ENGINE COMPARTMENT, AND LOST ALL POWER TO VEHICLE, ENDING UP IN A DITCH. ENGINE STOPPED, NO STEERING, NO BRAKES. DASH LIGHTS ILLUMINATED. VEHICLE WOULD NOT RE-START. CRANK PULLEY BOLT BROKE OFF. OVER 5 HOURS TO EXTRACT REMAINDER OF BOLT TO REPAIR ENGINE. $1359 IN REPAIRS. NOW, 22 SEPT 2014, 10 MONTHS LATER, HAD SAME HAPPEN ON HIGHWAY AT 70MPH IN HEAVY TRAFFIC. THANKFUL I WAS IN A LANE AT THE EDGE OF THE ROADWAY. CURRENT MILEAGE SLIGHTLY UNDER 114,000. YEAH. 10 MONTHS AND 13000 MILES AND ANOTHER HUGE REPAIR BILL. NO RECALL, KIA CLAIMS NO LIABILITY. OTHER ISSUE: INTERIOR LIGHTING TURNS ITSELF OFF AND ON AT WHIM. HEADLIGHTS BURN OUT EVERY 45-90 DAYS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10637536September 19, 2014
ENGINE, STEERING, STRUCTURE:BODY
MY AIRBAGS DIDN'T DEPLOY WHEN I HIT A PERSON IN THE REAR AFTER SEVERELY DAMAGED FRONT END OF MY VEHICLE AND PARTS BEING SHOVED INTO THE MOTOR AND THE MOTOR RECEIVED A CRACK IN THE BLOCK. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10637357September 18, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED AND WENT INTO IDLE MODE. THE VEHICLE RESUMED NORMAL OPERATION ONCE IT WAS TURNED OFF AND RESTARTED. THE DEALER CLEANED THE THROTTLE BODY AND UPDATED THE SOFTWARE; HOWEVER, THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,804.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637412September 18, 2014
ENGINE
CAR AT FIRST WOULD SHUT OFF WHILE DRIVING , PULLED CAR OVER AND WOULD START BACK UP, TOOK CAR TO MECHANIC AND SAID IT WAS THE CRANKSHAFT SENSOR, REPLACE CRANK SHAFT SENSOR, FEW WEEKS LATER PROBLEM RETURN, MECHANIC THOUGHT IT WAS THE CAMSHAFT SENSOR STILL HAD THE PROBLEM OF CAR SHUTTING OFF WHILE DRIVING IN CITY AND HIGHWAY.FINALLY AFTER MONTHS OF BACK IN AND OUT OF THE MECHANICS WHILE DRIVING CRANKSHAFT BOLT BROKE WHILE DRIVING, AFFECTING THE HARMONICA BALANCER AND TIMING BELT CAUSING THE VEHICLE TO LOSE ALL POWER IN THE CAR AND HAD NO POWER STEERING, VERY LITTLE CONTROL OF THE VEHICLE, COASTED INTO DRIVEWAY LUCKILY NO ON-COMING CARS , AFTER SPENDING SEVERAL HUNDREDS OF DOLLARS FOR REPAIRS, MECHANIC IS TELLING ME THE ENGINE IS NO GOOD, CAR IS UNDRIVABLE NEEDS NEW ENGINE AT COST OF 5300 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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