Kia Sorento Complaints

10,397 consumer complaints on file.

#10865287May 16, 2016
STRUCTURE:BODY
MY PAINT COLOR IS PEARL WHITE. I HAVE AT LEAST 2 SPOTS OF RUST ONE ON THE RIGHT REAR QUARTER PANEL. AND ONE ON THE LEFT SIDE REAR DOOR. NEITHER ONE IS DENTED OR SCRATCHED BUT THE PAINT IS PEALED AND RUST IS SHOWING THROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865192May 16, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION BRACKETS WERE NOT WELDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864922May 14, 2016
STRUCTURE:BODY
FRONT PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864713May 13, 2016
STRUCTURE:BODY
"DOOR LOCKED FROM OUTSIDE" ON APRIL 27, 2016 I NOTICED THAT ON MY LR PASSENGER DOOR ON MY SORENTO THAT I WAS UNABLE TO OPEN THE DOOR FROM THE OUTSIDE. AFTER REVIEW MANY COMPLAINTS I UNDERSTAND THIS IS AN ONGOING PROBLEM WITH THE SORENTOS, SPECIFICALLY THE 2011 YEAR. I FEEL THIS IS MOST DEFINATELY A SAFTY CONCERN FOR THE PASSENGERS IN MY VEHICLE. I WILL BE TAKING THIS TRUCK TO THE KIA DEALERSHIP TODAY TO GET AN ESTIMATE ON REPAIR. WHAT IS IT GOING TO TAKE TO ADDRESS THIS PROBLEM A DEATH ?!?!? PLEASE STEP UP TO THE PLATE AND TAKE RESPONSIBILTY FOR THIS FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864731May 13, 2016
STRUCTURE:BODY
DRIVER DOOR INOPERABLE FROM THE OUTSIDE. PARKED IN DRIVEWAY OVER NIGHT - NO WARNING OF ANY IMMINENT FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864747May 13, 2016
STRUCTURE:BODY
FRONT DRIVER SIDE OUTSIDE DOOR HANDLE DOES NOT OPEN THE DOOR WHEN UNLOCKED WITH EITHER KEY OR REMOTE. DOOR OPERATES FROM THE INSIDE AND NOT OUTSIDE. DOOR WAS WORKING EARLIER SAME DAY AND SHOWED NO SIGNS OF WEAR OR BREAK BEFORE OUTSIDE DOOR HANDLE STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864771May 13, 2016
ENGINE
I PURCHASED THE VEHICLE FROM DRIVETIME IN LAUREL MD ON 5/9/16. ON 5/10/16 I HEARD A KNOCKING SOUND COMING FROM THE ENGINE AREA AND THE VEHICLE STARTED PULLING WILE RADDLING. ON 5/10/16 & 5/11/16 I MADE THE DEALER AWARE OF THE KIA HAVING ENGINE ISSUES. ON 5/13/2016 THE CAR STARTED DRAGGING AND WOULDN'T GO ABOVE 60MPH. THEN THE CAR STOPPED IN THE MIDDLE OF 95N GOING TOWARDS EX 43. THIS WAS VERY SCARY, THE WHEEL LOCKED UP AND THE CAR LOST POWER SO I ENDED UP DRIFTING OUT OF CONTROL TO THE RIGHTS SIDE OF THE ROAD IN THE MIDDLE OF RUSH HOUR TRAFFIC... I'M SO LUCKY TO BE ALIVE TODAY...THIS VEHICLE WAS IN MOTION ON THE HIGHWAY... IT SAD TO KNOW THAT MARYLAND INSPECTED AND PASSED THAT DEATH TRAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864508May 12, 2016
ENGINE, POWER TRAIN
AT 68,000 MILES THE OIL PRESSURE SENSOR (PART #94750-37100) FAILED AND CAUSED A SUDDEN AND IMMEDIATE LOSS OF ALL ENGINE OIL. IN THE HALF MILE IT TOOK US TO SAFELY PULL OVER THE OIL PRESSURE LIGHT ACTIVATED AND THE DIP STICK READ BONE DRY. I HAVE RESEARCHED THE ISSUE AND FOUND IT TO BE A COMMON PROBLEM WITH KIA'S, A RECALL SHOULD BE ISSUED TO REPLACE THE PART WITH A BETTER ENGINEERED VERSION. HAD WE NOT BEEN ALERT / AWARE OF WHAT WAS GOING ON THE ENGINE COULD HAVE SEIZED AND ALL POWER COULD HAVE BEEN LOST WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864677May 12, 2016
STRUCTURE:BODY
THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE WHEN THE DOOR IS UNLOCKED. IT WILL ONLY OPEN FROM THE INSIDE. THERE IS NO VISIBLE DAMAGE TO THE DOOR. THE CAR HAS NOT BEEN IN A WRECK. THIS IS POOR CRAFTSMANSHIP AND A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864486May 11, 2016
STRUCTURE:BODY
DOORS WILL NOT OPEN FROM THE OUTSIDE, POSES A SAFETY HAZARD IF CHILD IS IN CAR WILL NOT BE ABLE OPEN THE DOOR. MEANING A HOT CAR AND A BABY IN THE CAR SEAT. FOR A KIA SORENTO 2011, HOWEVER, IT'S BEEN REPORTED THROUGH MULTIPLE FORUMS ABOUT THIS DEFECT KIA CHARGES THE CUSTOMERS WHO ARE OUTSIDE OF THEIR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863942May 9, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR DID NOT OPEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT A PRACTICE PIECE FELL OFF AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864037May 9, 2016
UNKNOWN OR OTHER
SUBJECT: KIA SORENTO 2011 DOOR LATCH PROBLEM COMMENTS: WHEN MY 2011 KIA SORENTO DRIVER'S DOOR LATCH COULD NOT BE OPENED FROM THE OUTSIDE (BUT WORKS USING THE INSIDE LATCH), I AT FIRST THOUGHT IT WAS AN UNUSUAL PROBLEM, PROBABLY A BROKEN PLASTIC PART OR A BENT ROD, ETC. BUT AFTER RESEARCHING THIS PROBLEM ON THE INTERNET, I SEE THERE ARE HUNDREDS OF OWNERS WHO HAVE HAD THE SAME PROBLEM, SOME ONE DOOR AT A TIME UNTIL ALL FOUR DOORS BREAK. APPARENTLY, KIA MAINTAINS THIS IS NOT A SAFETY PROBLEM, NOR IS THERE ANY EXTENDED WARRANTY PROTECTION. THIS POSITION IS SIMPLY NOT TRUE, AS EVIDENCED BY COMMENTS FROM OWNERS CONCERNING EXITING THE VEHICLE UNDER EMERGENCY CONDITIONS SUCH AS FIRE, ACCIDENTS, IMMERSION IN WATER, ETC. SOME OWNERS MENTIONED EXTRA DIFFICULTY WHEN TRANSPORTING YOUNG CHILDREN, ETC. THE ONLY VIABLE SOLUTION OTHER THAN PAYING UNREASONABLE CHARGES TO HAVE THE DOOR LOCK ASSEMBLIES REPAIRED BY KIA, WHICH APPEAR TO AVERAGE $400-$500 PER DOOR IS FOR A RECALL TO BE ISSUED, REQUIRING DEALER REPAIR AT NO CUSTOMER EXPENSE. I UNDERSTAND SOME OF THE LATEST MODELS HAVE DOOR LOCK MECHANISMS WHICH HAVE BEEN RE-ENGINEERED TO ELIMINATE THIS PROBLEM, WHICH DOES NOTHING TO HELP THOSE OWNERS WHO WILL BE DRIVING THE EARLIER MODELS FAR INTO THE FUTURE. THERE CERTAINLY SEEMS TO BE A GREAT ENOUGH NUMBER OF VEHICLES WITH THIS RECURRING PROBLEM TO AT LEAST WARRANT A CAREFUL INVESTIGATION BY YOUR AGENCY, NOT CONCENTRATING ON THE FRUSTRATION EXPERIENCED BY AFFECTED OWNERS, BUT INSTEAD SERIOUSLY CONSIDERING ALL THE POSSIBLE SAFETY CONCERNS RAISED THUS FAR. A DEATH BY FIRE OR DROWNING CAUSED BY A SEAT BELT PROBLEM IS NO MORE IMPORTANT THAN ONE CAUSED BY A DEFECTIVE DOOR OPENING MECHANISM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863841May 8, 2016
STRUCTURE:BODY
MY DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. I WAS DOING SOME RESEARCH REGARDING THIS MATTER AND NOTICED SEVERAL AND I MEAN SEVERAL KIA SORENTO VEHICLES WITH THE EXACT SAME ISSUE. I BELIEVE THIS SHOULD BE RECALLED. I AM FINDING KIA SORENTO FROM 2010 TO 2016 WITH THIS EXACT PROBLEM. I TRULY BELIEVE THIS COULD BE A SERIOUS PROBLEM. WHAT IF MY GRANDBABY GOT INTO THE VEHICLE AND THESE DOORS WOULD NOT OPEN FROM THE OUTSIDE? THEY WOULD SUFFOCATE DUE TO THE HEAT IN THE VEHICLE. THAT IS WHAT WOULD HAPPEN. SO, YES THIS IS DEFINITELY A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863738May 7, 2016
POWER TRAIN
WHILE DRIVING ALONG A RURAL ROAD AT 50 TO 55 MPH, ON FIVE SEPARATE OCCASIONS OVER THE LAST 3 YEARS, OUR 2011 KIA SORENTO HAS SUDDENLY AND HARSHLY DOWNSHIFTED FROM SIXTH GEAR TO ABOUT FOURTH GEAR. WHEN THIS OCCURS, THE JAR IS SIMILAR TO HAVING HIT A LARGE ANIMAL IN THE ROAD AND THE ENTIRE CAR SHAKES. THE TRANSMISSION WILL NOT SHIFT UP OR DOWN AFTER THIS EVENT AND STAYS IN THAT LOWER GEAR UNTIL THE VEHICLE IS TURNED OFF, THEN TURNED BACK ON. AFTER DOING SO, THE TRANSMISSION SHIFTS PROPERLY. THE VEHICLE HAS BEEN TO THE DEALER FOUR TIMES, TWO OF WHICH THERE WERE NO CODES SHOWING FROM TRANSMISSION OPERATION. A TRANSMISSION TEMPERATURE SENSOR WAS REPLACED, WITH NO FURTHER EVENTS FOR OVER A YEAR. THE LATEST EPISODE DELIVERED A CODE P0748 AND THE SERVICE TECHNICIAN COMPLETED A TSB038 TCM UPGRADE. THE VEHICLE HAS ONLY 27,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863686May 6, 2016
STRUCTURE:BODY
FRONT DRIVER DOOR WILL NOT OPEN FROM THE OUTSIDE. WIFE HAD AN EMERGENCY AND WAS UNABLE TO OPEN DOOR. SHE ENDED UP JUMPING THROUGH THE PASSENGER DOOR. DOOR WAS WORKING FINE PRIOR TO SUDDEN ONSET OF THE PROBLEM. THE STRUCTURE OF THE DOOR SHOWS NO SIGNS OF BEING TAMPERED WITH. LOOKED ONLINE AND SAW MANY OTHER COMPLAINTS REGARDING THE ACTUATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863467May 5, 2016
STEERING, SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHEN THE CONTACT ATTEMPTED TO ACCELERATE, THE VEHICLE JOLTED THREE TIMES BEFORE ACCELERATING. THE FAILURE RECURRED THREE TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO INSPECTED THE VEHICLE AND FOUND NO FAILURES. THE FAILURE RECURRED ON A DIFFERENT DAY. ON ANOTHER OCCASION, WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOST STEERING AND BRAKING ABILITY. AS A RESULT, THE VEHICLE DROVE INTO A DITCH. THE BRAKE AND STEERING ABILITY RETURNED AND THE CONTACT DROVE TO ANOTHER LOCAL DEALER WHO WAS ALSO UNABLE TO FIND THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND FOLLOWED UP WITH THE DEALERS, BUT THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE CONTACT WAS TOLD TO DRIVE THE VEHICLE UNTIL THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863162May 4, 2016
AIR BAGS, ELECTRICAL SYSTEM
ABOUT A MONTH AGO I DISCOVERED THAT MY AIR BAG LIGHT CAME ON. WELL APPARENTLY I AM NOT THE ONLY PERSON THAT HAS COMPLAINED ABOUT THIS. I CALLED MY NEAREST DEALERSHIP WHICH IS IN HUNTSVILLE ALABAMA TO LET THEM KNOW ABOUT THIS PROBLEM OF COURSE THEY INFORMED ME THAT THERE WILL BE A 120.00 CHARGE JUST TO CHECK TO SEE WHAT IS CAUSING THIS PROBLEM, I SUPPOSE TO HAVE AN EXTENDED WARRANTY WHICH I FEEL HAS EXPIRED SO THEREFORE THE CHARGES ARE ALL ON ME. I DID SOME RESEARCH ONLY TO FIND THAT THOUSANDS OF CONSUMERS HAVE COMPLAINED ABOUT THE SAME THING WITH THE SAME MODEL. I WANT TO KNOW WHAT CAN WE GET DONE ABOUT THIS ISSUE BEFORE SOMEONE GETS INJURED. THANKS ALETHA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862772May 3, 2016
STRUCTURE:BODY
BACK DRIVERS SIDE DOOR NOT WORKING. FIRST COULD NOT OPEN IT FROM THE OUTSIDE BUT ONLY FROM INSIDE. THOUGHT THE CHILD SAFETY LOCK HAD BECOME ENGAGED AND MOVED THE LATCH - THEN COULD NOT OPEN DOOR FROM OUTSIDE OR INSIDE. CAR HAS 91,000 MILES ON IT BUT SINCE IT WAS PURCHASED USED, DEALER STATES NO WARRANTY AND THAT IT WILL COST $622 TO FIX. INABILITY TO OPEN DOOR IS A HUGE SAFETY ISSUE, PARTICULARLY IN THE EVENT OF AN ACCIDENT. SEVERAL OTHER INSTANCES OF THIS HAPPENING WITH 2011 KIA SORRENTO HAVE BEEN DOCUMENTED ONLINE, PARTICULARLY AT CARGURU.COM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862788May 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED WHILE STARTING THE VEHICLE AND IN PARK, THE AIR BAG DEPLOYED INADVERTENTLY. THE CONTACT SUSTAINED LEFT ARM INJURIES AND LEFT LEG INJURIES DUE TO DEPLOYMENT OF THE AIR BAGS. MEDICAL ATTENTION WAS NOT REQUIRED AND NO POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10862121April 29, 2016
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
WHILE DRIVING AT 45MPH MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD (CITY.) NO WARNING WHATSOEVER, NO CHECK ENGINE LIGHT, NO CHECK OIL LIGHT...NOTHING. I COULD NOT STEER IT NOR RESTART IT. MY LIGHTS ALL DIMMED. HAD IT TOWED TO A GARAGE AND THEY SAID THEY'VE HAD 3 OF THE SAME CARS WITH THE SAME ISSUE IN THEIR SHOP. THEY TOLD ME THERE WAS NO OIL IN IT , BUT NO LEAK. THEY PUT OIL IN IT AND JUMPED IT, THEN TOOK IT FOR A TEST RUN AND THE VEHICLE STALLED. THE OIL BECAME THICK AND DIRTY, WITH METAL IN IT AS WELL. I WAS LUCKY THAT I WAS ON MY WAY HOME FROM WORK AT MIDNIGHT AND THERE WASN'T MUCH TRAFFIC. I'M SCARED TO DRIVE IT NOW, ESPECIALLY SINCE I HAVE A 150 MILE DRIVE IN A FEW WEEKS. CALLED KIA AND THEY TOLD ME I NEED DOCUMENTATION OF ALL OIL CHANGES...FINE, I CAN GET THAT. FROM WHAT I'VE BEEN READING THOUGH I DON'T FEEL KIA WILL PROVIDE A SOLUTION TO THIS PROBLEM THAT HAS, FROM WHAT I'VE READ, PLAGUED MANY OWNERS. I BOUGHT MY CAR NEW IN 2011. IT HASN'T EVEN HIT THE 5 YEAR MARK YET, THIS IS UNACCEPTABLE AND VERY DANGEROUS. WHAT IF I HAD BEEN ON THE HIGHWAY WITH A TRACTOR-TRAILER BEHIND ME? TOO SCARY. CONSIDERING ALL THE PEOPLE WITH THE SAME ISSUE...WHY HASN'T THERE BEEN A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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