Kia Sorento Complaints

10,397 consumer complaints on file.

#10884224July 12, 2016
UNKNOWN OR OTHER
ONE DAY LAST WEEK I WENT TO OPEN MY DRIVER'S SIDE DOOR & IT WOULDN'T OPEN. TOOK IT TO THE SHOP & THEY HAD TO TAKE THE WHOLE DOOR APART TO FIND OUT WHAT PART WAS NEEDED WHICH TOOK THEM SEVERAL HOURS. IT'S GOING TO COST ME $500.00 TO GET THIS FIXED. I HAVE NOTICED MANY PEOPLE COMPLAINING ABOUT THE SAME . THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884095July 11, 2016
VEHICLE SPEED CONTROL
MY NAME IS [XXX] REASON IM PUTTING THIS COMPLAINT NOW CUZ I HAVE BEEN TAKING MY 2016 SORENTO KIA 5TIMES TO LOCAL DEALERS TO FIX SPEED PEDAL CUZ ITS NOT WORKING LAST FRIDAY 07/8/2016 I WAS ON THE FREEWAY AND A BIG TRUCK WAS BEHIND ME WELL I PRESS GAS PEDAL DINT WORK ON ME TRUCK ALMOST HIT ME I TOOK MY KIA SORENTO FOR THE 5 TIME TO SANTA ANA KIA AND THEY SAID THEY TEST DRIVE VEHICLE AND NOTHING WRONG WITH IT I ASK TO PUT THAT ON WRITING NOW I WILL SICK HELP FOR LEMON LAW VEHICLE I CHECK WEBSITE I WAS HAPPY TO SEE MORE PEOPLE COMPLAINING FOR THE SAME REASON AND I WAS MORE CALM THINKING THAT I WAS GOING CRAZY CYZ KIA DEALER NECER FOUND A PROBLEM AND THAT IS A RECALL GOING ON FOR THE SPEED PEDAL AND THIS PEOPLE ARE TELLING ME NOTHING WRONG WITH YOUR KIA GOOOO KILL UR SELF ON THE FREEWAY PEOPLE OUT THERE CHECK YOUR KIA SORENTO TOGETHER WE WILL MAKE A DIFFERENCE I WILL STARTED A LAW SUITE AGAINST THIS PEOPLE THEY DON'T WANT TO REPLACE UR VEHICLE LETS DO CLASS "ACTION LAW SUIT" IM TIRED OF GET THEM TO COMPLIED WITH THE LAW REGULATIONS BUT THIS KIA PEOPLE NEED A LAW SUIT NOWWWWWWW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883245July 7, 2016
AIR BAGS, SEATS
KIA SENT A NOTICE THAT THEY ARE EXTENDING THE WARRANTY FOR THE FRONT AIRBAG CLOCK SPRING ASSEMBLY. MY AIRBAG LIGHT IS STAYING ILLUMINATED SO I TOOK IT INTO THE DEALER FOR A DIAGNOSTIC. THE DEALER INFORMED ME THAT THE ISSUE IS NOT THE CLOCK SPRING ASSEMBLY ITS THE OCCUPANT CLASSIFICATION MAT. THIS MEANS THAT IF I AM IN A CRASH MY FRONT AIRBAG WILL NOT DEPLOY AND I AM RISKING THE LIFE OF MY PASSENGER. WHY IS THIS ISSUE NOT INCLUDED WITH THE NOTICE THAT THEY SENT SINCE IT ALSO INVOLVES THE AIRBAG AND THE AIRBAG SENSOR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883218July 7, 2016
ELECTRICAL SYSTEM
SUDDENLY UNABLE TO OPEN DRIVERS SIDE FRONT DOOR FROM THE OUTSIDE. ALREADY PAID OVER $300 FOR SAME ISSUE ON DRIVERS SIDE REAR DOOR DID NOT OPEN FROM OUTSIDE SUDDENLY. OBVIOUS DEFECT AS NORMAL USE AND NO ISSUES UNTIL SUDDENLY STOPS WORKING. LIVING IN SOUTH FLORIDA VERY DANGEROUS WITH CANALS AND WATER SHOULD AN ACCIDENT OCCUR. VEHICLE STATIONARY PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883328July 7, 2016
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING MY SON TO SCHOOL ON A CITY STREET AND STOPPED AT A STOP SIGN THEN TRIED TO ACCELERATE AND ALL OF THE LIGHTS ON THE DASH BEGAN FLASHING AND THE CAR JUST SHUT-OFF. I PUT MY CAR IN PARK AND RESTARTED IT. THIS TYPE OF INCIDENT HAS HAPPENED TWICE BEFORE AND THE DEALERSHIP JUST TELLS ME TO KEEP BRINGING IT IN. THEY CAN NEVER FIND WHAT THE PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882924July 6, 2016
STRUCTURE:BODY
EXCESSIVE RUST TO THE FRAME. IT IS SO BAD NOW YOU CAN POKE HOLES IN THE FRAME WITH YOUR FINGER. IF IT IS THIS BAD NOW IT WAS ALREADY RUSTED BADLY AT OR BEFORE 10 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883040July 6, 2016
ENGINE, STEERING
IN NOVEMBER OF 2015, I WAS ON MY WAY HOME FROM WORK AND JUST PICKING MY ONE YEAR OLD UP FROM DAYCARE, WHEN I HEARD A LOUD SCREECHING NOISE FROM A BELT. MY GAUGES WENT WILD AND I MY POWER STEERING WAS IN AND OUT. BY THE TIME I HIT THE MAIN HIGHWAY TO GET HOME AS I WAS EXITING MY POWER STEERING WENT COMPLETELY OUT AND THE CAR COULD NOT BE DRIVEN ANY FURTHER, SO I HAD TO COAST TO THE SIDE OF THE ROAD. THIS WAS DURING RUSH HOUR TRAFFIC, I AM SOOOO LUCKY THAT I HADN'T QUIET ENTERED THE HIGHWAY YET. HAD TO GET TOWED HOME. GOT HOME AND NOTICED THE CRANKSHAFT BOLD WAS BROKEN AND THE BELTS WERE THROWN. WE FIXED IT AND NOW IT HAS JUST DONE IT AGAIN ON JULY 1ST AS I WAS BACKING OUT OF THE DRIVEWAY TO GO OUT OF TOWN. I DIDN'T DRIVE IT BECAUSE I KNEW THE BOLT WAS ABOUT TO BREAK BECAUSE THE HARMONIC BALANCER PULLEY WAS WOBBLING REALLY BAD, THE AIR WOULDN'T WORK AND THE GAUGES STARTED GOING CRAZY. ALSO THE PULLEY'S WERE STRUGGLING TO SPIN. IS IT GOING TO TAKE SOMEONE TO LOOSE THEIR LIFE BEFORE SOMETHING IS DONE ABOUT IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883147July 6, 2016
ENGINE, POWER TRAIN, STEERING
I WAS DRIVING OUR 2004 KIA SORENTO WITH MY 3 YOUNG CHILDREN IN THE CAR. DRIVING DOWN A CITY STREET AT 45 MPH THE CAR BEGAN TO JERK AS ALL THE LIGHTS FLASHED ON THE DASHBOARD. I LOST ALL POWER, BUT I WAS ABLE TO CRUISE TO PARK NEXT TO A CURB, HOWEVER THE VEHICLE WOULD NOT RESTART. I HAD IT TOWED TO MY MECHANIC. THE MECHANIC FOUND THAT THE CRANKSHAFT SPROCKET, KEY SHAFT, DAMPER PULLEY, AND CRANK BOLT ALL WERE DAMAGED AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882157July 1, 2016
STRUCTURE:BODY
THREE WEEKS AGO MY LEFT SIDE REAR DOOR WOULD NOT OPEN FROM THE OUTSIDE. I HAD THE CHILD LOCK ON SO IT WILL NOT OPEN FROM THE INSIDE EITHER. TODAY, I GO TO LEAVE THE HOUSE AND MY DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. SAME SIDE, SAME ISSUE. THIS SERIOUSLY NEEDS ATTENTION. IF I HAD MY CHILDREN IN THE CAR AND GOT INTO AN ACCIDENT IT COULD MEAN LIFE OR DEATH TRYING TO GET THEM OUT OF THE CAR. ANOTHER EXAMPLE: IF I WERE BEING ATTACKED AND NEEDED TO GET INTO MY CAR QUICKLY TO DRIVE SAFELY AWAY, I WOULD HAVE TO ENTER MY VEHICLE FROM THE PASSENGER SIDE AND CRAWL OVER TO THE DRIVER SIDE TO START MY CAR. AFTER READING ALL OF THE OTHER COMPLAINTS ABOUT THE SAME ISSUE, I FEEL AS IF KIA SHOULD MAN UP AND MAKE THIS A RECALL. IT IS DANGEROUS. IT IS A SAFETY ISSUE. HOW MANY PEOPLE HAVE TO DIE BEFORE THE LIGHTBULB GOES OFF??????? COME ON KIA. SERIOUSLY. EVERYONE WHO HAS THIS ISSUE PLEASE REPORT IT!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881785June 30, 2016
STRUCTURE:BODY
WHILE ENTERING THE DRIVER SIDE OF THE VEHICLE, THE DOOR FAILED TO OPEN AS WELL AS THE DRIVER SIDE BACK DOOR DUE TO CHILD LOCK BEING ACTIVATED. I AM UNABLE TO OPEN THE DOOR FROM THE INSIDE ON TO THE BACK DOOR. NOT COVERED UNDER WARRANTY AS MY WARRANTY EXPIRED IN AUG 2015 ALTHOUGH I PURCHASED MY VEHICLE JUNE 2011. THE 60 MONTHS WERE FROM THE TIME THE DEALERSHIP PURCHASED THE CAR NOT ME AND IT ONLY HAD 400 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881425June 29, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
A COUPLE WEEKS AGO, WHILE MY CAR WAS PARKED, I WENT TO OPEN THE DRIVER'S SIDE DOOR AND IT WOULD NOT OPEN. I TRIED UNLOCKING WITH THE FOB AND WITH THE KEY IN THE DOOR, NOTHING WORKED. I HAD TO GET INTO MY CAR THROUGH THE PASSENGER SIDE, NOW THE ONLY WAY I CAN GET DRIVER'S SIDE DOOR TO OPEN, IS FROM THE INSIDE. THEN A FEW DAYS AGO, DURING A CAMPING TRIP, I STEPPED OUT OF MY CAR TO RETRIEVE SOME THINGS FROM MY TRUNK. AT THAT TIME, ALL DOORS AUTOMATICALLY LOCKED. WHEN I TRIED TO OPEN THE CAR DOORS TO RETRIEVE MORE THINGS (AND MY TWO CHILDREN), THE DOORS WOULDN'T OPEN, AGAIN, IT TOOK SEVERAL ATTEMPTS BEFORE I COULD FINALLY UNLOCK THE CAR WITH THE KEY (IT TOOK APPROXIMATELY 15 MINUTES). IT'S SUMMER TIME AND MY YOUNG CHILD WAS SLEEPING INSIDE THE CAR. THIS IS DEFINITELY A SAFETY HAZARD GIVEN THE CIRCUMSTANCES. ABOUT A DAY LATER, THE AIRBAG LIGHT CAME ON, I'M GUESSING RELATED TO THIS ELECTRICAL DEFECT. I CONTACTED THE DEALER, THEY SAY THESE ISSUES WOULDN'T FALL UNDER WARRANTY AND THAT I HAD TO PAY $99 DIAGNOSIS FEE PLUS REPAIRS (ABOUT $200 PER DOOR). PLEASE LOOK INTO THIS, I FOUND SEVERAL SIMILAR COMPLAINS ONLINE. KIA IS NOT TAKING ANY RESPONSIBILITY. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881453June 29, 2016
STRUCTURE:BODY
REAR DRIVERS SIDE DOOR CAN NOT BE OPENED FROM THE OUTSIDE WHICH PRESENTS THE DANGER OF BEING BURNED IF VEHICLE WERE TO CATCH FIRE. THIS CONDITION IS NOW PRESENT IN A LARGE NUMBER OF VEHICLES AND I BELIEVE SHOULD BE RECALLED FOR REPAIR AND CATEGORIZED A SAFETY HAZARD. A SIMPLE INTERNET SEARCH WILL ESTABLISH THE SCOPE OF THIS DEFECT . DEALER INDICATES THE COST OF REPAIR $430.00 PER DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881431June 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,223.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881467June 29, 2016
ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2009 KIA SORENTO. WHILE DRIVING APPROXIMATELY 67 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT STATED THAT THE MILEAGE DROPPED FROM 67 MPH TO APPROXIMATELY 30 MPH. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE PEDAL ASSEMBLY SHORTED OUT. THE THROTTLE PEDAL WAS REPLACED, BUT THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT REFERENCED A RECALL ON THE 2016 MODEL (NHTSA CAMPAIGN NUMBER: 15V089000); HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 09/29/16*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881567June 29, 2016
ENGINE, AIR BAGS, FUEL/PROPULSION SYSTEM, STEERING
HOW CAN NHTSA GIVE A 5-STAR SAFETY RATING TO A 2015 KIA SORRENTO BASED ON A 2013 CRASH TEST DONE ON THIS MODEL VEHICLE WHEN THERE IS OBVIOUS A PROBLEM WITH THIS VEHICLE IN THE 2014/2015 KIA SORRENTO MODELS. SINCE 2014, THERE HAS BEEN AT LEAST 2 SERIOUS INJURIES AND OTHER COMPLAINTS DUE TO THIS DEFECT AND ITS NON-DEPLOYENT OF AIRBAGS, ETC. (PLEASE LOOK AT THE PHOTOS, VIDEO & SMALL OVERLAY CRASH REPORT AT HTTP://WWW.IIHS.ORG/IIHS/RATINGS/VEHICLE/V/KIA/SORENTO-4-DOOR-SUV/2015)..THE MANUFACTIURER WAS WELL AWARE OF THIS SINCE THEY REDESIGNED THE 2016 MODEL. THIS DEFECT SHOULD BE MADE PUBLIC FOR ALL VEHICLES AFFECTED WITH THESE ISSUES WHICH SHOULD REPAIRED OR RECALLED TO AVOID FURTHER RISK OF SERIOUS INJURIES AND/OR LOSS OF LIFE. IT IS COMPLETELY WRONGFUL, HARMFUL AND NEGLIGENT OF NHTSA TO GIVE AN "5-STAR SAFETY RATING" ON A LATER MODEL VEHICLE BASED ON AN OUTDATED TEST & WITHOUT FULLY AND APPROPRIATEL TESTING; RENDERING FALSE MISREPRESENTATION TO THE VEHICLE SHOPPER.....UPDATED 06/21/17 *BF *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10881216June 28, 2016
UNKNOWN OR OTHER
DOOR ACTUATOR IN PASSENGER FRONT IS NOT WORKING. THE DOOR DOES NOT UNLOCK OR OPEN FROM THE OUTSIDE. APPARENTLY THIS IS A WIDE SPREAD ISSUE AMONG 2011 KIA SORENTA OWNER DUE TO PLASTIC PARTS. I DON'T UNDERSTAND WHY THIS IS NOT A SAFETY ISSUE. IF I AM IN AN ACCIDENT AND PARAMEDICS WOULD LIKE TO RETRIEVE THE PERSON FROM THE PASSENGER SEAT THEY WOULDN'T BE ABLE TO ACCESS UNLESS THEY BREAK THE WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876793June 27, 2016
ENGINE
WHILE DRIVING A NOISE COMES FROM ENGINE COMPARTMENT. BATTERY AND BRAKE WARNING LIGHT COME ON. POWER STEERING GOES OUT. HAVE TO MAN AHNDLE SUV TO A SAFE SPOT. CRANKSHAFT BOLT THAT HOLD HARMONIC BALANCER BROKE. COMMON PROBLEM KNOWN TO KIA ENGINES THEY OFFER TO FIX IT FOR $1300.00 PLUS MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876536June 25, 2016
ELECTRICAL SYSTEM
THE DRIVER DOOR CANNOT BE OPENED FROM INSIDE OR OUTSIDE. I UNDERSTAND THIS IS A COMMON PROBLEM WITH KIA SORENTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876553June 25, 2016
FUEL/PROPULSION SYSTEM
EVERY TIME I HAVE TO FILL THE GAS TANK ON MY KIA SORENTO 2003 IT SHOOTS BACK THE GASOLINE LIKE A PROYECTILE. IT TAKES AN ETERNITY TO FILL THE GAS TANK IF YOU DON'T WANT TO HAVE GAS ALL OVER YOU. I HAVE EVEN BEING KICKED OUT OF SOME SERVICE STATIONS BECAUSE SPILING SO MUCH GAS IS A HAZARD. IS THERE ANY SAFETY RECALL FOR THIS PROBLEM? I HAVE NOT HEARD A WORD FROM KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876599June 25, 2016
POWER TRAIN
PURCHASED THIS VEHICLE FROM A KIA DEALERSHIP NOW OUT OF BUSINESS IN FEBRUARY 2009 AS A NEW VEHICLE. THE ODOMETER READING TODAY IS 31000 MILES. DESPITE REGULAR KIA MAINTAINANCE A FEW WEEKS AGO WE NOTICED SLUGGISH ACCELERATION AND A HUM AT INCREASED SPEED FROM THE REAR END. WE TOOK IT TO A KIA DEALERSHIP AND WAS DIAGNOSED AS ENTIRE REAR AXLE ASSEMBLY NEEDED TO BE REPLACED AS WELL AS LEFT REAR TIRE. THE SERVICE TECH SAID IT WAS UNSAFE WITHOUT THE REPAIRS AND THE ORIGINAL MICHELIN LEFT DRIVER SIDE TIRE WAS CLOSE TO FAILURE. I NOTICE THAT NHTSAID# 10625749 COMPLAINT ON THIS SITE IS NEARLY IDENTICAL. AUTHORIZED REPLACEMENT OF REAR AXLE AT A COST OF $2219 AND PICKED UP VEHICLE YESTERDAY AND BOUGHT NEW TIRE FROM TIRE STORE. WHILE CAR IN KIA SHOP I NOTICED 10 YEAR 100000 MILE WARRANTY COVERED REAR AXLE SO CALLED KIA MOTORS USA AND OPENED A CASE. CASE STILL UNDER REVIEW BUT WAS SURPRISED TO LEARN KIA CLAIMS 100 K WARRANTY NOT APPLICABLE BECAUSE THEIR RECORD SHOWS WE ARE NOT THE ORIGINAL OWNER DESPITE ALL OUR PURCHASE DOCUMENTS SAY IT IS NEW AND NOT A USED OR DEMONSTRATOR WE PURCHASED. REALIZE THAT IS WARRANTY DISPUTE WITH KIA BUT SHOWS HOW KIA WILL TRY ALL IN ITS POWER TO COVER UP DEFECTS THEY SHOULD KNOW ABOUT AND NOT HONOR THEIR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento