Kia Sorento Complaints

10,397 consumer complaints on file.

#10904942September 9, 2016
STRUCTURE
TL* THE CONTACT OWNS A 2017 (NA) KIA SORENTO. WHILE DRIVING THE VEHICLE, THE CHROME FINISH LOCATED ON THE AIR VENTS CREATED A REFLECTION FROM THE SUNSHINE. THE CONTACT WAS UNABLE TO SEE THE ROAD CLEARLY. THE CONTACT HAD NOT DRIVEN THE VEHICLE SINCE THE FAILURE OCCURRED. THE DEALER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905006September 9, 2016
UNKNOWN OR OTHER
DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUT SIDE. THE DOORS ARE UNLOCKED AND THE ONLY WAY TO OPEN THE DOOR IS FROM THE INSIDE OF THE CAR. THIS IS A HAZARD AND A SAFETY ISSUE. I HAVE READ ON MANY BLOGS WITH OTHER KIA SORENTO OWNER HAVING THE SAME ISSUE. I HAVE A BABY, AND HAVING TO OPEN MY DRIVER DOOR FROM THE PASSENGER SIDE CRAWLING THROUGH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905099September 9, 2016
AIR BAGS
I RECEIVED A RECALL NOTICE ON MY 2007 KIA SORENTO TO HAVE THE CLOCK SPRING REPLACED. PRIOR TO TAKING THE CARTO THE DEALER THE AIRBAG WARNING LIGHT CAME ON. I TOOK THE CAR TO THE FRANKLIN TN DEALERSHIP ASSUMING THE LIGHT WAS CAUSED BY THE CLOCK SPRING RECALL. THE TECH INFORMED ME THAT IT WAS CAUSED BY THE OCS MAT IN THE PASSENGER SEAT AND IT COULD BE FIXED FOR $2,200+. HE ALSO SAID THAT I DID NOT NEED A CLOCK SPRING. WHEN I CHECKED ON THE CLOCK SPRING RECALL I SEE MY CAR NOW HAS NO RECALLS ACTIVE. WITH THE SAME OCS MAT PROBLEM BEING COVERED ON THE SPECTRA MODEL I FEEL THE SORENTO SHOULD ALSO BE INCLUDED IN THE EXTENDED COVERAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904585September 8, 2016
ENGINE
ON TUESDAY, AUGUST 30TH, 2016, MY HUSBAND WAS DRIVING IN OUR 2013 KIA SORENTO WITH OUR TWO TODDLERS WHEN THE CAR JUST STOPPED RUNNING WITH NO WARNING WHATSOEVER. HE WAS GOING APPROXIMATELY 45 MPH DRIVING STRAIGHT WHEN THE FAILURE OCCURRED. WE LOST ALL POWER INCLUDING POWER STEERING SO IT TOOK ALL HE HAD TO COAST AND PULL OVER SAFELY. HE CALLED KIA WHO GOT A TOW TRUCK EN ROUTE TO TOW THE VEHICLE TO OUR DEALERSHIP. MY DAD HAD TO COME BY TO PICK UP MY FRIGHTENED GIRLS WHILE MY HUSBAND WAITED WITH THE VEHICLE (IT TOOK TWO HOURS). WE HAVE NEVER HAD ANY MAJOR ISSUES BEFORE WITH THIS VEHICLE AND FAITHFULLY HAD IT MAINTAINED THROUGH THE DEALERSHIP. THE NEXT DAY, THE SERVICE DEPARTMENT GAVE US NEWS WE WERE NOT EXPECTING; THE ENGINE WAS BLOWN AS WE BROKE A CRANKSHAFT. THIS VEHICLE ONLY HAS 36,000 MILES ON IT!! LUCKILY THIS IS COVERED UNDER THE WARRANTY SINCE THEY VERIFIED THAT IT WAS PROPERLY MAINTAINED BY THEM. FAST FORWARD A WEEK AND WE GET THE CALL TONIGHT THAT KIA HAS YET TO RELEASE A NEW ENGINE TO BE INSTALLED AND THEY HAVE NO TIME FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904308September 7, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903721September 6, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
CHECK ENGINE AND ESC LIGHT CAME ON WHILE DRIVING DOWN THE INTERSTATE. TRUCK IMMEDIATELY LOSES POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904193September 6, 2016
ENGINE
MY CAR SHUT OFF WHILE DRIVING ON THE HIGHWAY (DOING ABOUT 70MPH) BACK IN THE SUMMER OF 2013. LUCKILY, THERE WAS NO TRAFFIC SO I WAS ABLE TO COAST OVER TO THE SIDE OF THE HIGHWAY TO RESTART MY CAR (PUSH BUTTON START). THEY SAID IT WAS THE CRANKSHAFT SENSOR. ON AUGUST 7, 2014 (44,516K), 8 OIL CHANGES USING SYNTHETIC OIL AND KIA OIL FILTERS (2 GENERIC), MY ENGINE WAS MAKING A FLUTTERING NOISE AND THEN A KNOCKING NOISE.END RESULT, THEY SAID I NEGLECTED MY CAR AND NEEDED A NEW ENGINE. KIA MOTORS OUTRIGHT REFUSED TO FIX MY CAR UNDER THE WARRANTY. EVEN WHEN PROOF OF OIL CHANGES WAS DONE. I HAD NO WARNING WHATSOEVER. NO SMOKE OF ANY KIND COMING FROM THE TAILPIPE, NOT SLUGGISH, NO WARNING LIGHTS, NOTHING. KIA MOTORS NEVER FIXED MY CAR. IT SAT DEAD IN MY DRIVEWAY FOR OVER 15 MONTHS. I FINALLY WROTE A LETTER TO THE OWNER OF THE DEALERSHIP BACK ON JUNE 3, 2015 AND SHE CONTACTED ME IN OCTOBER AND SAID THAT, "IF ANYONE HAS PULL WITH KIA, IT'S ME, I OWN THE DEALERSHIP, AND THEY WON'T EVEN TALK TO ME ABOUT YOUR CAR." SHE ENDED UP REPLACING MY ENGINE WITH A USED ONE, GOT IT ALL READY FOR INSPECTION AND PUT NEWER TIRES ON IT SO THAT IT WOULD PASS INSPECTION AND OFFERED TO PAY FOR HALF THE COST ($4200, I PAID $2100). THIS IS A VERY BIG PROBLEM. I AM HEARING OF MORE AND MORE PEOPLE HAVING THE EXACT SAME ISSUE I DID. EVEN ONE PERSON WHO STATED ALL OF THEIR VEHICLES MAINTENANCE WAS DONE THROUGH THE DEALERSHIP AND KIA MOTORS STILL REFUSED TO FIX THEIR CAR UNDER THE WARRANTY. SOMETHING NEEDS TO BE DONE ABOUT THIS. LET'S NOT WAIT UNTIL GOD FORBID SOMEONE GETS KILLED BECAUSE OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904210September 6, 2016
ENGINE, UNKNOWN OR OTHER
THE SUV HAS BEEN HAVING WHITE SMOKE COMING FROM TAILPIPE AND THE CAR HAS BEEN PULLING. IT MAKES UGLY NOISE WHEN WE TRY TO ACCELERATE ON THE FREEWAY AND PULLS. THE OIL LIGHT ISN'T COMING ON TO TELL US WHEN THE OIL IS LOW EVEN IF IT'S NOT TIME FOR A PIL CHANGE. WE SEEM TO NOTICE THAT THE CAR IS BURNING OIL MORE FREQUENTLY THAN A NORMAL VEHICLE. ALSO NOTICE SLUDGE WHEN WE CHECK THE OIL EVEN IF WE HAD JUST HAD A OIL CHANGE IT SEEMS TO COME BACK. THE DEALER KEEPS TELLING ME THERE IS NOTHING WRONG WITH IT. THEY TELL ME THEY CAN'T FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903618September 5, 2016
STRUCTURE:BODY
DRIVER AND REAR PASSENGER DOOR HANDLES NO LONGER OPEN DOORS FROM THE OUTSIDE. REAR DOOR FROM INSIDE OR OUT DUE TO ENGAGED CHILD LOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903528September 4, 2016
ENGINE
HARMONIC BALANCER PULLEY BOLT BROKE. VERY BAD DESIGN. DRIVING DOWN THE ROAD IT BROKE OFF CAUSING LOSS OF POWER STEERING. BOLT SNAPPED OFF INSIDE CRANKSHAFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903567September 4, 2016
STRUCTURE:BODY
TAKATA RECALL. MY DRIVERS SIDE PASSENGER DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. WHEN I CONTACTED THE DEALER THEY TOLD ME THAT IT ISN'T COVERED UNDER WARRANTY ANYMORE. THEY SAID IT WILL COST $4OO. THIS SITE IS FULL OF THESE COMPLAINTS SO WHY ISN'T THERE A RECALL ON IT? DOES A CHILD HAVE TO GET STUCK IN ONE OF THESE CARS AND DIE BEFORE IT IS FIXED??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903158September 1, 2016
STRUCTURE:BODY
70,000 MILES ON THIS VEHICLE. DRIVER SIDE DOOR CANNOT BE OPENED FROM THE OUTSIDE. VERY SERIOUS SAFETY ISSUE WITH MANY COMPLAINTS FILED. CHEAP PLASTIC MECHANISM IS TO BLAME. MANY OTHER COMPLAINTS ON OTHER DOORS ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903122September 1, 2016
UNKNOWN OR OTHER
MY SUNROOF EXPLODED AS I WAS TRAVELING NORTH ON THE 605 FRY AROUND 6:00 AM ON 8/31/16. I WAS NO PASSING UNDER ANY OVERHEAD BRIDGES NOR DID I EXPERIENCE ANY DEBRIS HITTING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899504August 30, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WITHOUT WARNING, THE PLASTIC DOOR LATCH PIECE PREMATURELY FRACTURED ON THE FRONT DRIVER AND PASSENGER SIDE DOORS. THE CONTACT WAS UNABLE TO OPEN THE DOORS FROM THE OUTSIDE. THE CONTACT WAS LOCKED OUT OF THE VEHICLE AND HAD TO MAKE THE NECESSARY ADJUSTMENTS WITH A LOCKSMITH TO UNLOCK THE DOORS DUE TO THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899620August 30, 2016
SERVICE BRAKES
THE BRAKE LAMP SWITCH CONTINUES TO BE FAULTY. IN SOME CASES THE BRAKE LIGHTS DO NOT ILLUMINATE AT ALL AND OTHER TIMES THE BRAKE LIGHTS REMAIN ON AND DRAIN THE BATTERY. THIS OCCURS WHILE DRIVING OR STATIONARY. (THIS HAS BEEN A RECALL AND FIXED 4 TIMES AND CONTINUES TO OCCUR).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899142August 29, 2016
AIR BAGS
AIRBAG WARNING LIGHT CAME ON UNEXPECTEDLY EVEN THOUGH THE AIRBAGS HAVE NEVER BEEN DEPLOYED AND THERE HAS BEEN NO DAMAGE TO THE VEHICLE. I HAVE BEEN ADVISED BY THE DEALER THAT THE AIRBAGS WILL NOT DEPLOY SINCE THE LIGHT IS ON. MY VEHICLE HAS APPROXIMATELY 75,000 MILES. THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT THIS SAME ISSUE DESCRIBING A BROKEN CLOCK SPRING OR PASSENGER OCCUPANT SENSOR MAT. KIA HAS HAD THIS SAME ISSUE WITH OTHER MODELS AS WELL AND THERE NEEDS TO BE A RECALL ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902062August 28, 2016
SEAT BELTS
I HAD TO RIDE IN MY OWN BACKSEAT FOR THE FIRST TIME TODAY. THE REAR SEAT BELT GOES ACROSS MY NECK AND I AM 5 FOOT 8 INCHES. LOOKED OVER AT MY DAUGHTER WHO IS 5 FOOT AND IT WAS JUST AS BAD FOR HER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902039August 28, 2016
UNKNOWN OR OTHER
TAKATA RECALL. I OWN A 2011 KIA SORENTO. MY BACK DOOR HANDLE (ON THE DRIVERS SIDE) WILL NOT OPEN THE DOOR FROM THE OUTSIDE. THE DOOR HANDLE HAS NOT WORKED SINCE 2015. TODAY, AUGUST 28, 2016, MY PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. THERE HAS BEEN NO DAMAGE TO THE VEHICLE THAT WOULD HAVE CREATED THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902044August 28, 2016
STRUCTURE:BODY
DRIVER SIDE REAR PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. CAN OPEN FROM THE INSIDE ONLY. HUGE SAFETY RISK OF NOT ABLE TO REMOVE SMALL CHILD FROM THE VEHICLE. ALSO, IN CASE OF ACCIDENT, NOT ALLOWING EXTERIOR EXTRACTION WITHOUT BREAKING GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898420August 25, 2016
EXTERIOR LIGHTING
4 MONTHS AGO, BOTH LOW BEAM HEADLIGHTS BURNED OUT AT THE EXACT SAME TIME. I REPLACED BOTH. THIS MORNING, THE PASSENGER SIDE LOW BEAM HEADLIGHT BURNED OUT. I WILL REPLACE IT THIS EVENING. 2011 KIA SORENTO EX, V6, AUTO TRANS, NO TOWING PACKAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento