Kia Sorento Complaints (2015)

755 consumer complaints on file.

#10938321December 28, 2016
ENGINE
LEASED A 2015 KIA SORRENTO, IN MY THIRD YEAR OF LEASE, REGULAR OIL CHANGES EVERY 3 MONTHS, HEARD A KNOCKING SOUND IN ENGINE AT APPROX. 35,000 MILES ON MY WAY HOME FROM MY SON'S HOCKEY GAME ON THE HIGHWAY WHICH GOT LOUDER AND LOUDER. TOOK IT TO THE KIA DEALER AND IMMEDIATELY THE SALES PERSON INFORMED ME THAT IT WAS THE CONNECTOR ROD FAILURE WITHOUT EVEN WORKING ON THE CAR. SHOWED KIA ALL MY RECEIPTS FOR OIL CHANGES, WAITED TWO WEEKS TO HEAR BACK FROM THEM, FINALLY I CALLED AND THEY OFFERED TO PAY FOR ENGINE BUT I WOULD BE ON THE HOOK FOR 1200 ON LABOR. NOT SURE WHY I AM ON THE HOOK FOR LABOR ON A FAULTY ENGINE. THEY CLAIMED THERE WAS SLUDGE IN THE ENGINE. LOOKED ONLINE AND SAW A RECALL FOR OPTIMA ENGINE CONNECTING ROD FOR KIA IN WHICH THEY ARE EXTENDING THEIR WARRANTY FROM 100,000 MILES TO 120,000 MILES BECAUSE OF THE SAME CONNECTING ROD PROBLEM. SO THEY KNOW THEY HAVE AN ISSUE WITH THIS PART BUT STILL WANTS ME TO PAY FOR SOME OF THE COST. I DON'T HAVE 1200 TO PAY FOR THE REPAIR, ITS NOW GOING ON 3 WEEKS WITHOUT THE VEHICLE WHILE THEY REVIEW MY CLAIM, NO RENTAL VEHICLE, AND I AM EXPECTED TO PAY ON A LEASE OF A VEHICLE I DON'T HAVE. VEHICLE IS STILL IN REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918847October 25, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT ANY WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO LOW OIL MAINTENANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917741October 21, 2016
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING APPROXIMATELY 50MPH IN MY SORRENTO THE CAR HESITATED AND STALLED WHEN I PRESSED THE GAS TO PASS A CAR NEXT TO ME. ITHE FELT LIKE A SLIP. I WASN'T SURE WHAT TO MAKE OF IT, BUT OVER THE NEXT 4 DAYS IT STARTED HAPPENING MORE FREQUENTLY. I WENT TO TURN IT ON THE 4TH MORNING AND A CLOUD OF WHITE SMOKE CAME OUT OF MY TAILPIPE. I DECIDED IT NEEDED TO GO TO KIA IMMEDIATELY. MY SORRENTO IS A 2015 WITH 27XXX MILES ON IT. THIS IS NOT WHAT I EXPECTED FROM A NEW CAR. I BROUGHT IT TO KIA AND WAS CALLED 10 MINUTES AFTER I RECEIVED MY COURTESY RIDE BACK. I WAS TOLD A DIAGNOSIS WAS SLUDGE AND THEY NEEDED MAINTENENCE RECORDS. I BROUGHT MY RECEIPTS (WHICH I HAD TO HAVE MY MECHANIC TYPE BACK OUT AS I HADN'T SAVED ANY RECIEPTS). WHEN WE BROUGHT THOSE IN I HAD A SPARE KEY TO MY CAR AND NOTICED IT WAS IN THE PARKING LOT. I CHECKED UNDER THE HOOD ONLY TO DISCOVER THEY HADN'T EVEN PULLED THE VALVE COVER ON THE CAR (I KNOW THIS BECAUSE THERE WAS A DEAD WASP FROZEN TO THE TOP OF THE BOLT YOU NEED TO TAKE OFF TO REMOVE THE COVER THAT WAS THERE WHEN I BROUGHT IT IN). THEY INFORMED ME THAT THEY OPENED THE CAP AND THAT'S HOW THEY KNEW EVEN THOUGH INITIALLY ON THE PHONE THEY SAID THEY PULLED THE VALVE COVER. THEY TOOK MY SERVICE PAPERS AND CALLED ME THE NEXT DAY TO SAY KIA WON'T COVER IT AND REJECTED MY RECORDS. MY MECHANIC IS A LICENSED MECHANIC. NO REASON GIVEN FOR THE REJECTION. THEY SAY WE WILL BE RESPONSIBLE FOR ENGINE REPLACEMENT BUT STILL CAN'T GIVE US A DIAGNOSIS OTHER THAN "SLUDGE". SO MUCH FOR THEIR "BEST WARRANTY IN THE BUSINESS". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906816September 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY JERKED AND STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE FAILED TO RESTART AND HAD TO BE TOWED TO THE NEAREST DEALER. IT WAS DIAGNOSED THAT SLUDGE WAS PRESENT IN THE OIL RESERVOIR, WHICH CAUSED THE ENGINE TO SHUT DOWN. THE VEHICLE HAD TO BE TOWED BACK TO THE STATE OF RESIDENCE AND THE DEALER DIAGNOSED THAT IMPROPER OIL CHANGES WERE PERFORMED. THE ENGINE HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904210September 6, 2016
ENGINE, UNKNOWN OR OTHER
THE SUV HAS BEEN HAVING WHITE SMOKE COMING FROM TAILPIPE AND THE CAR HAS BEEN PULLING. IT MAKES UGLY NOISE WHEN WE TRY TO ACCELERATE ON THE FREEWAY AND PULLS. THE OIL LIGHT ISN'T COMING ON TO TELL US WHEN THE OIL IS LOW EVEN IF IT'S NOT TIME FOR A PIL CHANGE. WE SEEM TO NOTICE THAT THE CAR IS BURNING OIL MORE FREQUENTLY THAN A NORMAL VEHICLE. ALSO NOTICE SLUDGE WHEN WE CHECK THE OIL EVEN IF WE HAD JUST HAD A OIL CHANGE IT SEEMS TO COME BACK. THE DEALER KEEPS TELLING ME THERE IS NOTHING WRONG WITH IT. THEY TELL ME THEY CAN'T FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902062August 28, 2016
SEAT BELTS
I HAD TO RIDE IN MY OWN BACKSEAT FOR THE FIRST TIME TODAY. THE REAR SEAT BELT GOES ACROSS MY NECK AND I AM 5 FOOT 8 INCHES. LOOKED OVER AT MY DAUGHTER WHO IS 5 FOOT AND IT WAS JUST AS BAD FOR HER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898199August 24, 2016
ENGINE
I WAS DRIVING DOWN THE ROAD WITH MY 4 CHILDREN IN THE CAR AT 45 MPH WHEN ALL OF A SUDDEN MY CAR COMPLETELY LOST POWER. LUCKILY I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. IT WAS OVER A 100 DEGREES OUTSIDE AND MY 4 KIDS UNDER 6 HAD TO SIT AND WAIT ON A RIDE IN THE HEAT. THE CAR HAS 40,000 MILES ON IT AND HAS HAD 7 OIL CHANGES, OF WHICH I HAVE PROVIDED THE RECEIPTS FOR. THERE IS ENGINE SLUDGE DESPITE THE FACT THAT THE OIL WAS CHANGED MORE FREQUENTLY THAN THE MANUAL SUGGESTED 7500 MILES,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897802August 22, 2016
ELECTRICAL SYSTEM
RETURNING FROM A TRIP TO CALIFORNIA, THE KIA HAD JUST TURNED OVER 30000 MILES ON THE KS TURNPIKE WHEN THE ENGINE OIL LIGHT CAME ON. WE STOPPED AND CHECKED THE OIL, IT WAS FINE. WE HAD HAD THE OIL CHANGED BEFORE THE TRIP SO IT HAD LESS THAN 3000 MILES. AFTER CHECKING THE OIL, WE RESUMED THE TRIP. WITHIN A MILE WE HEARD A KNOCKING SOUND, THE CAR DIED, WE PULLED OVER AND THE CAR ENGINE WAS ON FIRE. CALLED 911, WITHIN 15 MINUTES THE FIREMEN ARRIVED AND EXTINGUISHED THE FIRE. ONE OF THE FIREMEN SAID IT LOOKED ELECTRICAL AND SEEMED TO BE CENTERED IN THE FRONT OF THE ENGINE, THE FAN BLADES WERE MELTED AND ALL WIRES AND ALL RUBBER HOSING MELTED. KIA REFUSED TO COVER THE WARRANTY AND THE INSURANCE COMPANY SAID THE CAR WAS TOTALED. I'VE ENCLOSED PICTURE OF THE FIRE AND THE DAMAGE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10886059July 20, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHEN THE AIR CONDITIONER OR HEATER WAS ACTIVATED, AN ABNORMAL ODOR EMITTED FROM THE VENTS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE CONTACT WAS INFORMED THAT A DEODORIZER WAS SPRAYED INTO THE VENTS, BUT THE VEHICLE WAS UNABLE TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881567June 29, 2016
ENGINE, AIR BAGS, FUEL/PROPULSION SYSTEM, STEERING
HOW CAN NHTSA GIVE A 5-STAR SAFETY RATING TO A 2015 KIA SORRENTO BASED ON A 2013 CRASH TEST DONE ON THIS MODEL VEHICLE WHEN THERE IS OBVIOUS A PROBLEM WITH THIS VEHICLE IN THE 2014/2015 KIA SORRENTO MODELS. SINCE 2014, THERE HAS BEEN AT LEAST 2 SERIOUS INJURIES AND OTHER COMPLAINTS DUE TO THIS DEFECT AND ITS NON-DEPLOYENT OF AIRBAGS, ETC. (PLEASE LOOK AT THE PHOTOS, VIDEO & SMALL OVERLAY CRASH REPORT AT HTTP://WWW.IIHS.ORG/IIHS/RATINGS/VEHICLE/V/KIA/SORENTO-4-DOOR-SUV/2015)..THE MANUFACTIURER WAS WELL AWARE OF THIS SINCE THEY REDESIGNED THE 2016 MODEL. THIS DEFECT SHOULD BE MADE PUBLIC FOR ALL VEHICLES AFFECTED WITH THESE ISSUES WHICH SHOULD REPAIRED OR RECALLED TO AVOID FURTHER RISK OF SERIOUS INJURIES AND/OR LOSS OF LIFE. IT IS COMPLETELY WRONGFUL, HARMFUL AND NEGLIGENT OF NHTSA TO GIVE AN "5-STAR SAFETY RATING" ON A LATER MODEL VEHICLE BASED ON AN OUTDATED TEST & WITHOUT FULLY AND APPROPRIATEL TESTING; RENDERING FALSE MISREPRESENTATION TO THE VEHICLE SHOPPER.....UPDATED 06/21/17 *BF *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10872455June 3, 2016
UNKNOWN OR OTHER
BACK PASSENGER SOOR ONLY OPENS UNDER EXTREME PULLING ON HANDLE OR PUSHING FROM INSIDE HARD...THE INSIDE FRAME COMES LOOSE AND THEN WE BANK IT BACK IN PLACE WITH ONES FIST....NEXT TIME ,,,,IT STICKS AGAIN!! VEHICLE PARKED OF COURSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861772April 27, 2016
UNKNOWN OR OTHER
SOOO MANY COMPLAINTS OF KIA DOORS NOT OPENING FROM THE INSIDE. KIA IS NOT ISSUING A VOLUNTARY RECALL OF THIS. THEY SHOULD ASAP! AS SOON AS SOMEONE'S CAR CATCHES FIRE AND THEY CAN'T GET THE DOORS OPEN, THERE WILL BE SERIOUS LAWSUITS. IF YOU ARE UNDER WARRANTY WHEN THIS HAPPENS, YOU ARE GOOD TO GO. BUT ONE BY ONE, THE DOORS STOP WORKING....AND IF OUT OF WARRANTY, DEALERS WANT $400+ PER DOOR LOCK. IT WOULD BEHOOVE KIA TO FIX THESE ASAP BEFORE SOME CHILD GETS TRAPPED INSIDE. GO TO CARGURUS.COM AND YOU WILL SEE ALL THE COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852307March 29, 2016
TIRES, TIRES:SIDEWALL
I HAVE THE KUMHO CRUGEN PREMIUM KL33 235 60 R18 TIRES. THEY CAME WITH THE KIA SORENTO. I WAS DRIVING DOWN THE FREEWAY AND THE CAR STARTED SHAKING AND I PULLED OVER TO SEE THE TIRE WITH ONLY 16 THOUSAND MILES ON THEM WITH THE SIDEWALL CUT THROUGH AROUND THE WHOLE TIRE, THREAD SEPERATION. I TOOK THE TIRE TO THE DEALER WHERE I BOUGHT THE CAR AND THEY COULD NOT FIND ANY BRUISE OR CUT THAT WOULD CAUSE IT TO BLOW OUT. THEY SENT IT TO KUMHO FOR WARANTEE EVALUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846023March 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE WAS PUSHED INTO A TELEPHONE POLE ON THE PASSENGER SIDE. NONE OF THE AIR BAGS DEPLOYED, BUT THE VEHICLE WAS FILLED WITH A VERY STRONG SMELL COMING FROM THE AIR BAGS. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED A MEDICAL ATTENTION. THE CONTACT'S VEHICLE WAS TOWED TO AN AUTO BODY YARD THAT WAS ASSOCIATED WITH THE LOCAL DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10819614January 12, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT THE HEADLIGHTS ON/OFF SENSOR FAILED TO ILLUMINATE DURING NIGHT HOURS. THE CONTACT ALSO STATED THAT THE HEADLIGHT SENSOR FAILED TO POWER OFF THE HEADLIGHTS OFF DURING THE DAY. THE CONTACT HAD TO POWER OFF THE HEADLIGHTS MANUALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC REPLACED THE HEADLIGHT SENSOR, BUT THE FAILURE RECURRED. THE VIN WAS UNAVAILABLE THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730492June 25, 2015
UNKNOWN OR OTHER
DRIVING ON MILD SUMMER DAY (~70). LIGHTLY-PACKED CARTOP CARRIER AFFIXED PROPERLY/SAFELY TO KIA CROSSBARS (INSTALLED BY KIA). DRIVING ON INTERSTATE HIGHWAY WITH "PASSING LANE" TRAFFIC (ABOUT 75MPH). RUNNING AC AT ABOUT 70 INSIDE, WITH ALL WINDOWS UP. PANORAMIC SUNROOF CLOSED, WITH INNER SOFT SUNSHADE ALSO CLOSED. ABOUT THREE HOURS INTO FIVE HOUR DRIVE. SUDDENLY, WITHOUT ANY VISUAL WARNING (E.G., ROCK, SHARD), WE HEAR AN *EXPLOSION* SOUND FROM ABOVE, ALONG WITH THE SOUND OF GLASS CLANGING EVERYWHERE AND THE RUSH OF HIGHWAY AIR. I QUICKLY SWITCH MY HAZARDS ON, DECELERATE, AND PULL OFF THE ROAD AS QUICKLY AS I CAN. I NOTICED THAT NO NEIGHBORING VEHICLES AS MUCH AS FLINCHED DURING THE INCIDENT, NOR DID ANYONE STOP ... AS IF NOTHING APPEARED TO HAVE HAPPENED EXTERNALLY FROM THEIR POINT OF VIEW. WHEN WE GOT OUT TO INVESTIGATE, WE SAW THAT THE FRONT MAJOR PANE OF THE PANORAMIC SUNROOF HAD COMPLETELY SHATTERED CENTER-OUT, PROBABLY ABOUT 2SQFT OF GLASS MISSING. NOTABLY, SEVERAL EDGES AROUND THE NEWLY-FORMED HOLE WERE UPTURNED. THOSE ARE ALL THE DETAILS I CAN REMEMBER. MY VERY STRONG BELIEF IS THAT THE SUNROOF EXPLODED WITHOUT ANY EXTERNAL DEBRIS INVOLVED. THE POSITION OF THE CARTOP CARRIER RELATIVE TO THE HOLE, MY VEHICLE'S POSITION RELATIVE TO OTHER CARS/TRUCKS (NOT TERRIBLY CLOSE), THE FACT THAT I SAW NO OBJECT HURTLING TOWARD THE VEHICLE PRIOR TO THE INCIDENT, THE FACT THAT NO OBJECT WAS FOUND IN BETWEEN THE ROOF AND THE INNER SUNSHADE, THE FACT THAT NO OTHER CARS/TRUCKS BEHIND ME REACTED ... ALL THE SIGNS POINT TO SOMETHING SIMPLY BEING WRONG WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724569June 10, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE ENTERING THE VEHICLE, THE CONTACT'S FOOT INADVERTENTLY STRUCK THE FRONT DRIVER SEAT RAIL WHICH WAS MOVED BACKWARDS. AS A RESULT, THE CONTACT SUSTAINED A LACERATION ON ONE OF THE TOES AND REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10716930May 17, 2015
VEHICLE SPEED CONTROL
I WAS TURNING INTO A PARKING SPACE IN A PARKING GARAGE WITH MY FOOT JUST BARLEY ON THE BRAKE WHENTHE CAR ACCELERATED VERY FAST AND CAUSE ME TO HIT A CONCRET WALL. I TRIED TO STOP IT BUT IT DIDN'T STOP UNTIL IT HIT THE WALL KNOCKING ME ALMOST OUT OF THE PARKING SPACE. THIS HAS NEVER HAPPEN BEFORE SINCE I HAVE HAD THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10716343May 13, 2015
ENGINE
HAD OIL LIGHT GO ON WHEN I WOULD TAKE OFF FROM A STOP BUT WOULD TURN OFF WHEN I STOP. I CALLED THE DEALER AND TOOK IT IN AND WAS TOLD THAT THE OIL FILTER WAS PUT IN WRONG. THE DEALER PUT A NEW ONE ON AND DID ALL THE TEST TO MAKE SURE IT WAS WORKING PROPER. NINE DAY LATER I HAD A OIL LEAK AND CALLED THE SAME DEALER AND WAS TOLD TO COME BACK IN. THE SERVICE MANAGER THEN TOLD ME THE BECAUSE SOMEONE ELSE HAD DONE OTHER OIL CHANGES ON THE CAR I WOULD HAVE TO PAY FOR ANY REPAIRS IF THE OTHER PLACE WOULD NOT. WHEN I ASKED ABOUT THE PART BEING UNDER WARRANTY THE SERVICE MANAGER TOLD ME THAT THIS PART WAS NOT UNDER WARRANTY. THE SERVICE ALSO TOLD ME THAT EVEN IF THE DEALER DID THE OIL CHANGE AFTER THE FIRST ONE THAT KIA WOULD NOT WARRANTY IT. SO NOW I WILL GET A BILL OVER 900 DOLLARS AND STILL NOT KNOW IF I HAVE A ENGINE THAT WILL WORK .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703261April 2, 2015
ELECTRICAL SYSTEM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE SENSOR DID NOT LIGHT UP AT ANY TIME WHILE DRIVING ON 95 IN RUSH HOUR MORNING TRAFFIC FOREWARNING ME OF ANY PROBLEM WITH MY FRONT RIGHT PASSENGER SIDE TIRE WHICH TIRE SOMEHOW IMMEDIATELY COMPLETELY DEFLATED WHILE DRIVING. I IMMEDIATELY PULLED OVER TO THE RIGHT SIDE OF ROAD AND CALLED FOR ROAD SIDE ASSISTANCE. THE TIRE PRESSURE SENSOR DID NIGHT LIGHT UP UNTIL THE TOW TRUCK DRIVER REMOVED THE FLAT TIRE FROM MY VEHICLE. WHEN VEHICLE WAS TAKE TO MCCAFFERTY IN LANGHORNE, SERVICE MANAGER ADVISED ME THAT I SHOULD HAVE HAD THE TIRE CHECKED OUT AS SOON AS THE TIRE PRESSURE SENSOR LIT UP AND IT WOULD HAVE AVOIDED COMPLETE DEFLATION. THE TIRE PRESSURE SENSOR DID NOT ILLUMINATE AT ANY TIME UNTIL THE FLAT TIRE WAS REMOVED FROM THE VEHICLE. A REPLACEMENT TIRE WILL NOW COST ME $ 159.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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