Kia Sorento Complaints

10,397 consumer complaints on file.

#11193491April 2, 2019
ENGINE
THE CAR WAS STATIONARY WITH THE ENGINE RUNNING, WAITING FOR ABOUT 2 MINUTES WHEN I SMELLED A STRONG EXHAUST SMELL. I BEGAN TO DRIVE, AND WITHIN 30 SECONDS SMOKE STARTED COMING FROM UNDER THE HOOD. I PULLED OVER AND STOPPED THE ENGINE JUST AS FLAMES CAME OUT FROM THE RIGHT SIDE OF THE HOOD. IN LESS THAN 5 MINUTES THE ENGINE WAS ENGULFED IN FLAMES. THE FIRE FIGHTERS ARRIVED A MINUTE LATER AND TOOK QUITE SOME TIME TO EXTINGUISH THE FIRE. THE ENTIRE ENGINE AND FRONT OF THE CAR WAS BURNED COMPLETELY. THE CAR IS TOTALED. WE HAVE FILED A CLAIM WITH OUR INSURANCE AND REPORTED IT TO KIA.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11192695March 31, 2019
SEAT BELTS, VISIBILITY/WIPER, EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHTS KEEP BLOWING OUT, MY REAR WIND SHIELD WIPER DOESN'T LAY ON THE GLASS. THEREFORE, IT DOESN'T CLEAN WELL, THE SEATBELT IN THE MIDDLE ROW KEEPS FALLING IN THE SEAT CRACK MAKING IT HARD TO GET OUT AND BUCKLE UP. MY REAR KIA SYMBOL IS CHIPPING PAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192747March 31, 2019
ENGINE
WAS DRIVING DOWN THE INTERSTATE, THE ENGINE COMPLETELY SHUT OFF, I HAD NO SIGNS OF MY CAR NEEDING OIL WASN'T DUE FOR A OIL CHANGE FOR ANOTHER 1,000 MILES, MY ENGINE LIGHT NEVER FLASHED THE CAR NEVER JERKED OR NOTHING JUST SHUT OFF AND WOULD NOT TESTART, CALLED THE TOW TRUCK HE ADVISED ME THAT MY MOTOR WAS LOCKED UP, UPON PULLING THE OIL STICK OUT I DIDN'T NOT HAVE 1 DROP OF OIL IN MY CAR, I HAD NO SMOKE OR ANYTHING COMING FROM MY CAR IT IS A 2015 KIA SORENTO HOWEVER ON THE DOOR IT HAS A 2014 MANUFACTURING DATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192507March 29, 2019
ENGINE
SO THIS MORNING I'M JUST HEADING TO WORK AND MY KIA START A LIMP MODE WHICH IT STOP IN MIDDLE OF A HIGHWAY AND THEIR WHERE KIDS IN THE CAR IT HAS A BUNCH OF LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192138March 28, 2019
ENGINE
SHOWING 137 MILES TO NEXT SERVICE AND I SMELT OIL BURNING SO I HAD MY HUSBAND CHECK THE OIL AND IT HAD 0 YES 0 OIL ON THE DIPSTICK I HAD CALLED THE DEALERSHIP EARLIER THIS WEEK TUESDAY THE 26TH TO BE EXACT AND AN APPOINTMENT SET FOR TUESDAY APRIL 2 AS IT WAS THE EARLIEST APPOINTMENT TIME TO GET THE OIL CHANGED HOWEVER; AFTER MY HUSBAND CHECKED AND IT SHOWED ZERO OIL IN VEHICLE I TOOK IT TO VALVOLINE EXPRESS CARE WHO NOTED OIL LEVEL OFF DIP STICK ON ARRIVAL AND PAID $66.48 TO HAVE THE OIL CHANGED I HAD ZERO INDICATIONS THAT THERE WAS NO OIL IN THIS VEHICLE I THINK THE ONLY THING THAT KEPT IT FROM LOCKING THE ENGINE WAS I CHANGED AND FLUSHED THE OIL AND USE SYNTHETIC OIL TO WHICH THE DEALERSHIP FROWNED UPON AS IT IS NEWER CAR BUT I PREFER TO USE SYNTHETIC OIL IN ALL MY VEHICLES FOR THIS PURPOSE!! I HAVE NO CLUE HOW LONG IT WAS WITHOUT OIL AND HAVE NEVER SMELT OIL BURNING UNTIL LAST NIGHT TO WHICH I TOOK IT GET SERVICED FIRST THING THIS MORNING AND PAID OUT OF POCKET WHEN I HAVE AN AGREEMENT WITH THE DEALERSHIP THAT WE PAID EXTRA FOR TO HAVE THEM SERVICE THE VEHICLE AT NO COST WHEN I GO!!! WE TAKE CARE OF OUR VEHICLES IF I FEEL IT IS TOO LONG BEFORE KIA DEALERSHIP CAN SERVICE THE VEHICLE I HAVE PAID IN PAST AND ALWAYS USED THE VALVOLINE EXPRESS CARE AS THAT IS WHERE I TAKE ALL MY OTHER VEHICLES. PLEASE SEE THE SERVICE COMMENTS ON THE ATTACHED INVOICE FROM TODAY'S SERVICE. MY ENGINE COULD HAVE DAMAGE OR EVEN BLOWN FROM THIS!!! THERE WAS NO INDICATION THAT IT WAS LEAKING OIL ON THE SKID PLATE SO EITHER THE DEALERSHIP DID NOT PUT ANY OIL IN THE VEHICLE AT MY LAST OIL CHANGE OR THERE IS SOMETHING GOING ON WITH MY ENGINE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192182March 28, 2019
UNKNOWN OR OTHER
MY SORENTO MAKES A CLUNKING SOUND WHEN I HIT A BUMP, POTHOLE AND WHEN. PULLING OUT OF MY DRIVEWAY. OR TURNING THE WHEEL AT SCHOOL CIRCLE DROP OFF. I TOOK CAR TO TWO DIFFERENT GARAGES. THE MECHANIC TEST DROVE AND CHECKED FRONTEND OF CAR HE COULD NOT FIND ANYTHING. HE FOUND VOLUNTARY SERVICE CAMPAIGN.SC 082A IT SAY THE INTERMEDIATE SHAFT NEED REPLACED. IT DRIVE GOOD BUT, IT SOUNDS LIKE ITS GONNA FALL APART. THE NOSIE IS GETTING WORSE. MY CAR WAS BUILT JUNE 4TH 2010. THE VOLUNTARY SERVICE IS BETWEEN OCT23 2009-MAY22 2010. COULD I PLEASE HAVE MY CAR ADDED BY EXTENDED THE CAMPAIGN SERVICE. SC 082A. APRIL 2011. I HAVE A SERVICE APPOINTMENT ON APRIL 4TH TO GET THREE OTHER RECALLS TO GET FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192246March 28, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VEHICLE DECELERATED AND WOULD NOT GO EVEN WHEN THE GAS WAS APPLIED. WHEN I CAME TO A STOP OIL WAS LEAKING ALL OVER THE GROUND. WHEN LOOKING UNDER THE HOOD, THE HIGH PRESSURE FUEL PUMP BOLT HAD BEEN SHEERED OFF AND GAS AND OIL WERE SPEWING OUT. HAD THE CAR TOWED TO THE DEALERSHIP WHERE THEY BLAMED THE PEOPLE WHO HAD DONE THE LAST OIL CHANGE 3,000 MILES AGO. AT THE SAME TIME THEY SAID THAT IT COULD NOT HAVE BEEN DRIVEN 3,000 MILES IN THAT CONDITION. THEY WOULD NOT COVER THE REPAIR UNDER THE WARRANTY EVEN THOUGH I ONLY HAVE 35,000 MILES ON THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191810March 27, 2019
EXTERIOR LIGHTING
THE PASSENGER TAIL LIGHT WENT DIM (WHILE BRAKING) AND THEN STOPPED WORKING (ONLY WHEN BRAKING). REPLACING THE BULB DOES NOT FIX THE PROBLEM. KIA DEALER SAYS THEY WILL HAVE TO PUT ON A MACHINE AND THEY THINK ITS AN INTERNAL COMPUTER ISSUE. I HAVE NOTICED MANY OTHER SORENTO'S WITH THE EXACT SAME TAIL LIGHT OUT WHEN BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191965March 27, 2019
STEERING
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING BETWEEN 50-60 MPH ON SEVERAL OCCASIONS, THE STEERING BECAME LOOSE AND THE VEHICLE DRIFTED TO THE RIGHT. THE VEHICLE WAS TAKEN TO EVANS KIA (LOCATED AT 4580 WASHINGTON RD, EVANS, GA 30809, (706) 305-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,800. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191983March 27, 2019
ENGINE
ENGINE COMPLETELY LOST POWER AND SHUT DOWN ON THE HIGHWAY AND WHEN RESTATRED, WENT INTO LIMP MODE. NOW ENGINE NEEDS REPLACED AND NO ENGINES ARE AVAILABLE. MY CAR HAS A MOBILITY DEVICE INSTALLED TO ACCOMODATE MY MISSING RIGHT LEG AND ANY RENTAL VEHICLE IS DIFFICULY TO USE SINCE I HAVE TO REMOVE MY PROSTHETIC LEG TO DRIVE IT. I NEED A VEHICLE FITTED TO ACCOMODATE MY DISABILITY AND DONT KNOW WHEN OR IF I'LL BE GETTING MINE BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191588March 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
ON 3/24/2019, OUR 2017 KIA SORRENTO WITH 30K MILES ON COMPLETELY SHUT DOWN ON THE FREEWAY. ALL LIGHTS WENT ON AND OFF, THE CAR SHOOK FROM SIDE TO SIDE AND THE CAR SHUT DOWN WE LOST STEERING AND POWER BRAKES WHILE WE WERE GOING 70MPH ON THE FREEWAY. LUCKILY WE WERE ABLE TO GET TO THE SIDE OF THE FREEWAY. THIS HAPPENED 2 MORE TIMES AND THEN WE HAD THE CAR TOWED TO A DEALERSHIP FOR SERVICE. THIS COULD HAVE EASILY CAUSED A LIFE THREATENING CAR ACCIDENT AND WE NO LONGER FEEL SAFE DRIVING THIS KIA. NOW THE SERVICE DEALER IS NOT ABLE TO REPLICATE THIS INCIDENT WHICH HAS HAPPENED TO OTHERS WE ARE READING ABOUT SO THEN THE DEALERSHIP SAYS, "NO ISSUE." THIS CAR HAS BEEN RECALLED FOR THIS EXACT ISSUE (ALTHOUGH NOT OUR VIN APPARENTLY). THIS IS OUR FIRST AND LAST EXPERIENCE WITH THE KIA - VERY DISAPPOINTING. WE BOUGHT THE TOP OF THE LINE KIA BECAUSE IT WAS RATED SO HIGHLY FOR SAFETY BUT NOW WE ARE NOT EVEN COMFORTABLE DRIVING IT. MY CHILDREN WERE IN THE CAR AND LIVES COULD HAVE BEEN LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191611March 26, 2019
ENGINE
I WAS DRIVING FOR ABOUT 45 MINUTES ON THE HIGHWAY WHEN ALL OF A SUDDEN THE CAR STARTED TO DECELERATE. I HAD JUST ENOUGH FORCE TO GET IT TO THE LEFT SIDE OF THE ROAD SAFELY. NO WARNING LIGHTS OR ISSUES PRIOR TO THIS OCCURRENCE. THE RADIO WAS STILL ON BUT I COULDN'T GET THE ENGINE TO TURN OVER TO DRIVE. IS THERE A RECALL FOR THIS ISSUE??? MY MECHANIC COULDN'T FIND ANYTHING WRONG WITH THE CAR. IT STARTED RIGHT UP AND HE DROVE IT FOR AWUITE A BIT TO BE SURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191372March 25, 2019
ENGINE
THE VEHICLE JUST TURNED OFF GOING DOWN THE INTERSTATE AND EVEN ON LOCAL ROADS. SEE OTHERS WHO HAVE EXPERIENCED THE SAME PROBLEM. HTTP://WWW.CARPROBLEMZOO.COM/KIAMOTOR/SORENTO/ENGINE-SHUT-OFF-WITHOUT-WARNING-PROBLEMS.PHP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191461March 25, 2019
AIR BAGS
LAST WEEK THE AIRBAG LIGHT CAME ON IN MY CAR AND APPARENTLY IT IS THE COIL SPRING IN THE STEERING WHEEL. FROM WHAT WE HAVE DONE OUR RESEARCH ON, THIS IS COMMON FOR THIS VEHICLE BUT IS NOT A RECALL. I DO BELIEVE THAT IF THE IS OCCURING IN SEVERAL OF THESE MODELS, IT SHOULD BE A RECALL. THIS IS DANGEROUS BECAUSE THE AIRBAGS MAY NOT DEPLOY IF THE CAR IS WRECKED. I WOULD APPRECIATE PROPER CHANGE FOR THIS TO BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191208March 24, 2019
STRUCTURE:BODY
DRIVER SIDE PASSENGER DOOR WILL NOT OPEN FROM OUTSIDE. CHILD LOCK IS ON AND NOW I CANNOT OPEN FROM THE INSIDE EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191028March 23, 2019
ENGINE
ENGINE STARTED KNOCKING WHILE DRIVING IT. I HAD IT TOWED TO THE DEALERSHIP WHERE THEY SAID THE BEARING IN THE ENGINE WERE SHOT. ALL OTHER MAKES AND MODELS ARE UNDER RECALL FOR THIS EXACT SMAE REASON. I'VE NOTED OTHERS FROM THE INTERNET ARE HAVING THE SAME ISSUES AS MENTIONED ABOVE IN THE 3.3 L. ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190950March 22, 2019
ENGINE
AS I CAME OFF AN EXIT FROM THE HIGHWAY, AFTER DRIVING FOR ABOUT 90 MINUTES, FOR NO APPARENT REASON THE CAR JUST STOPPED RUNNING. THE TACH DROPPED TO O, AND I HAD TO PULL OVER TO THE SIDE OF THE ROAD TO AVOID GETTING HIT BY THE VEHICLES BEHIND ME. I TRIED TO START THE CAR AND THE CAR WOULD NOT EVEN TURN OVER. I CALLED MY INSURANCE COMPANY, ARRANGED FOR A TOW TO MY MECHANICS GARAGE, ONLY TO HAVE HIM TELL ME THAT THE MOTOR JUST CEASED. AGAIN NO WARNING FROM THE VEHICLES WARNING LIGHTS OR ANYTHING. IT JUST DIED RIGHT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190953March 22, 2019
EXTERIOR LIGHTING
HEADLIGHTS SO DETERIORATED THAT AT NIGHT MUST RUN HIGH BEAM JUST TO SEE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190997March 22, 2019
STRUCTURE:BODY
FRONT INSIDE DOOR HANDLES CHROME PEAL OFF CAUSING CUTS ON HANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190413March 21, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE END OF OCTOBER 2018 MY 2014 KIA SORENTO MOTOR BLEW UP. WE HEARD THE KNOCKING ON A WEEKEND, KIA SAID TO BRING IT IN AND IT STALLED HALFWAY THERE. HAD TO CALL MY INSURANCE BECAUSE KIA WOULD NOT PAY FOR TOWING. MY KIA HAD BEEN CHECKED THE YEAR BEFORE FOR THE ENGINE RECALL, OF COURSE IT PASSED. IT TOOK 2 MONTHS TO GET MY CAR BACK, THEY DID PROVIDE A RENTAL. A MONTH LATER (JAN. 2019) I SMELLED GASOLINE VERY STRONG IN MY CAR. HAD MY HUSBAND TEST DRIVE IT TO MAKE SURE THAT IS WHAT IT WAS BECAUSE I HAD JUST PUT IN A FULL TANK OF GAS. SURE ENOUGH I CALLED WARNER KIA OF PARKERSBURG AGAIN, ONCE AGAIN REFUSED TOWING EVEN THOUGH I ALREADY KNEW ABOUT THE ISSUE WITH THE FUEL LINES FROM THE ENGINE REPLACEMENT. I HAD TO CALL KIA CONSUMER AFFAIRS TO GET THIS CAR TOWED TO WARNER KIA. TURNS OUT THEY FORGOT TO REPLACE A BRACKET DURING THE ENGINE REPLACEMENT, NOT VERY SMART IN MY OPINION FOR SO CALLED CERTIFIED MECHANICS. I GOT IT BACK AGAIN FEB. 2019. NOW IT IS MARCH 2019, MY TRANSMISSION APPEARS TO BE SLIPPING, HESITATING TO PICK UP SPEED. I ALMOST GOT HIT BY A SEMI TRYING TO GET ONTO THE INTERSTATE BECAUSE CAR WOULD NOT GO FAST ENOUGH. MY UNCLE TRIED TO SEE IF HE COULD CHECK MY TRANSMISSION FLUID AND OF COURSE IT IS ENCASED, BUT WHILE DOING THIS HE NOTICED THE ENGINE COOLANT WAS VERY LOW. THE LEVEL IS BELOW L. MY ENGINE WAS JUST REPLACED NOT TOO LONG AGO AND IT WAS IN THE SHOP AGAIN FOR MORE WORK JUST LAST MONTH. I AM BEYOND FRUSTRATED. I HAVE MADE CONCERNS WITH KIA CONSUMER AFFAIRS AND HAVE NOT GOTTEN ANYWHERE. I WILL OWE ON THIS CAR FOR ANOTHER 2 YEARS AND IT LOOKS LIKE IT WON'T LAST. ALSO UPSIDE DOWN ON LOAN. NOW I AM SCARED THAT MY CAR WILL CATCH ON FIRE OR CAUSE AN ACCIDENT WITH MY CHILDREN IN MY CAR ALL BECAUSE KIA CAN NOT MAKE BETTER VEHICLES OR AT LEAST TRY TO REIMBURSE THEIR CUSTOMERS TO KEEP THEM HAPPY. I WANT A NEW CAR, AND I WANT KIA TO PAY FOR IT AND OTHERS VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento