Kia Sorento Complaints

10,397 consumer complaints on file.

#11240949July 31, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING INDICATOR CONSTANTLY ILLUMINATED. THE CONTACT CALLED KIA OF EAST SYRACUSE (6717 MANLIUS CENTER RD, EAST SYRACUSE, NY 13057, (315) 701-5898) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND THAT DIAGNOSTIC TESTING WAS NEEDED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240974July 31, 2019
ENGINE
2013 KIA SORENTO, KNOCKING IN ENGINE. KIA SAYS IT NEEDS A NEW ENGINE. THEY DID LAST 3 OIL CHANGES WITH NO ISSUES REPORTED. THEY PUT A CLAIM IN FOR WARRANTY AND WARRANTY COMPANY IS BEING DIFFICULT WITH APPROVAL. CAR HAS HAD NO ISSUES, BOUGHT NEW WITH 100 MILES. WAS IN MOTION ON HIGHWAY. APPARENTLY NO RECALL ON MY VEHICLE. IF ENGINE HAD BLOWN ON HIGHWAY IT COULD HAVE CAUSED A CRASH WITH INJURY AND OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240523July 30, 2019
ENGINE
MY 2013 KIA SORENTO WITH ONLY 108,000 MILES AND EXCELLENT MAINTENANCE RECORDS SUDDENLY BLEW A ROD FROM THE ENGINE BLOCK. THIS IS EXTREMELY DANGEROUS AND SCARY AND NEVER HAVE I HAD TO REPLACE AN ENGINE IN A CAR WITH SUCH LOW MILES. I WOULD PLEASE LIKE YOU TO INVESTIGATE MY SPECIFIC ENGINE FAILURE TO SEE IF IT ALIGNS WITH THE MULTITUDE OF OTHER RECALLS THAT THE 2013 KIA SORENTO HAS ISSUED. MY CAR JUST STALLED AT A RED LIGHT... 3 IGNITION LIGHTS CAME ON... OIL PRESSURE, BATTERY AND CHECK ENGINE. I TURNED THE CAR OVER AND IT STARTED. IT WAS MAKING A HORRIBLE SOUND SO I PULLED IMMEDIATELY OVER. THE ENGINE HAD ALREADY FAILED. I CANNOT UNDERSTAND THIS AT ALL AS I AM RELIGIOUS WITH OIL CHANGES AND MAINTENANCE. PLEASE INVESTIGATE FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240263July 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LOKEY KIA (27960 US-19, CLEARWATER, FL 33761, (888) 458-9360) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND COMPUTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000. THE VIN WAS NOT AVAIALBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240270July 29, 2019
AIR BAGS, SEATS
GOT IN MY CAR AND THE DRIVER SEAT BROKE. IT SITS SIDEWAYS AND CAN'T ADJUST SEAT. THEN I STARTED MY VEHICLE AND THE AIRBAG LIGHT IS ON AND HASN'T WENT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240303July 29, 2019
AIR BAGS
THE AIRBAG SENSOR CAME ON. I HAD IT LOOKED AT AND TECHNICIAN SAID IT WAS A SHORT IN THE 2ND FIRING UNDER THE PASSENGER SIDE. HE THOUGHT THAT IT MIGHT HAVE BEEN UNDER A SAFETY EQUIPMENT WARRANTY. KIA SAYS NO, IT IS UNDER THE BASIC WARRANTY, 60,000 MILES. MY KIA IS AT 66,000. THIS SAME PROBLEM HAS BEEN RECALLED FOR PAST MODEL YRS, BUT APPARENTLY HAS NOT BEEN RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240336July 29, 2019
POWER TRAIN
FOLLOWING AN OIL CHANGE AND MULTI-POINT INSPECTION, THE SERVICE DEPARTMENT CUSTOMER ADVISOR INFORMED ME THAT THE KIA TECHNICIAN REPORTED THAT THE RIGHT FRONT AXLE ON MY KIA 2012 SORENTO IS LEAKING AND LOOSING GREASE AND NEEDED TO BE REPLACED. FURTHERMORE, SHE TOLD ME THAT THIS PROBLEM TENDED TO OCCUR AFTER A NUMBER OF MILES HAD BEEN INCURRED ON KIA SORENTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240413July 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE DRIVING. WHEN THE RPMS DECREASED, THE VEHICLE LOST POWER, BUT DID NOT FULLY DECELERATE. AFTERWARDS, THE VEHICLE RESET ITSELF. THE CONTACT DROVE THE VEHICLE TO A BMW MECHANIC WHO TEST DROVE THE VEHICLE FOR A FEW DAYS, BUT COULD NOT REPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 183,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240491July 29, 2019
STEERING, EXTERIOR LIGHTING
STEERING- WHILE DRIVING AT HIGHWAY SPEEDS THE STEERING GETS TIGHT AS IF THE POWER STEERING WAS OUT. WHEN YOU FIGHT TO COMPENSATE IT WOULD NORMALIZE CAUSING YOU TO JERK THE WHEEL. I COULD HAVE EASILY LOST CONTROL OF THE VEHICLE. LIGHTNING- WHILE DRIVING AT NIGHT ON A DARK HIGHWAY ALL THE LIGHT TURNED OFF. WE WERE COMPLETELY IN THDARK. WE PULLED OVER AND MOVED THE SWITCH FROM AUTOMATIC TO THE MANUAL LIGHT ON POSITION. WE LATER MOVED IT BACK TO THE AUTOMATIC POSITION AND IT WAS AGAIN WORKING PROPERLY. BOTH PROBLEMS CAN EASILY CAUSE YOU TO LOSE CONTROL OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240493July 29, 2019
UNKNOWN OR OTHER
JULY 20, 2019: CAR FIRE: DRIVING BACK FROM NEW JERSEY SHORE (65 MPH), 11:00 AM, 96 DEGREES, SORENTO ENGINE MADE A NOISE, AND I COULD SMELL SMOKE AND SAW WARNING LIGHTS CAME ON. I GRABBED MY DAUGHTERS AND EXITED THE VEHICLE WATCHING THE ENTIRE SUV, AND ALL THE CONTENTS FROM OUR TRIP GO UP IN FLAMES IN LESS THAN 12 MINUTES. VERY TRAUMATIC FOR THE GIRLS AND ME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11235244July 27, 2019
ENGINE
I PURCHASED MY VEHICLE LESS THAN 2 YEARS AGO. I RECEIVED REGULAR OIL CHANGES ON THE VEHICLE, WITH THE LAST ONE BEING 3 WEEKS AGO. LAST WEEK, I HEARD A LOUD RATTLING NOISE COMING FROM THE ENGINE, UPON ACCELERATION. THE NEXT DAY, WHEN I TRIED TO START IT THE NOISE GOT LOUDER. I CONTACTED MY WARRANTY COMPANY AND THE HAD IT TOWED TO A LOCAL REPAIR SHOP. THE REPAIR SHOP STATED THAT THE OIL WAS VERY DIRTY AND CONTAMINATED WITH METAL, AN ISSUE THAT KIA HAS HAD WITH THEIR ENGINES. THE PAPERWORK FROM MY LAST OIL CHANGE IS CURRENTLY IN MY VEHICLE, BUT THE WARRANTY COMPANY STATED THAT I NEED EVERY MAINTAINENCE RECORD SINCE I HAD THE VEHICLE FOR THEM TO MOVE FORWARD. WHO KEEPS ALMOST 2 YEARS OF OIL CHANGES? I CONTACTED KIA AND TOLD THEM THE SITUATION AND HOW I ONLY HAVE THE LAST OIL CHANGE RECORD, WHICH SHE STATED THAT'S FINE AND THAT THEY PROBABLY WON'T EVEN NEED THEM AND THEY STATED THEIR HAD RECALLS ON THE ENGINE SENSORS IN THIS MODEL THAT WERE SUPPOSED TO ALERT YOU BEFORE THE ENGINE FAILURE. THEY TOWED THE VEHICLE TO A KIA DEALERSHIP TO HANDLE TO SITUATION FROM THERE. THE DEALERSHIP CALLED ME, BEFORE EVEN LOOKING AT THE VEHICLE AND ASKED FOR THE MAINTENANCE RECORDS. HE IS SUPPOSED TO LOOK AT THE VEHICLE ON MONDAY AND WE WILL SEE FROM THERE. MY WUESTION IS THAT WITH ALL OF THE COMPLAINTS ABOUT THE FAULTY ENGINES ON THESE MODEKS, WHY HAS NOTHING BEEN DONE ABOUT IT? ARE YOU WAITING FOR SOMEONE TO BE SEVERELY INJURED TO DO SO? WHY ARE THESE VEHICLES STILL ALLOWED TO BE PURCHASED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235305July 27, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
TAKATA BRAKE LIGHTS NOT WORKING BOUGHT 3 SINCE JAN2019. GOT BRAKES DONE IN 2018 BUT PEDAL STILL MOVES AT RED LIGHT CAR MOVES FORWARD. I MASH BREAKS HARDER. ENGINE SHAKES OR JUMPS. IGNITION SWITCH WON'T TURN ON CAR IT DON'T CRANK UP KEY WAS REMADE A YR AGO. IGNITION STARTED BACK WORKING WELL BUT 6MONTHS AGO SAME PROBLEM AGAIN. TODAY I WAS STUCK 3.5HRS.HORRIBLE PLEASE HELP MY SORENTO IS LOVED BY ME. NO ONE CONTACTED ME ON THESE ISSUES IM HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235088July 26, 2019
EXTERIOR LIGHTING
MY 2013 KIA SORENTO'S HEADLIGHT AND REAR BRAKE LIGHT CONTINUOUSLY GOES OUT. FIRST THE DRIVER SIDE HEADLIGHTS GO OUT AND THEN THE PASSENGER SIDE FOLLOWS SHORTLY AFTER LEAVING ME WITH NO LIGHT WHICH IS A HUGE SAFETY HAZARD FOR MY FAMILY. THE LAST TIME I REPLACED THEM THE DRIVER SIDE HEADLIGHT AND DRIVER BRAKE LIGHT WENT OUT 4 DAYS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235132July 26, 2019
AIR BAGS
TAKATA RECALL AIRBAG CAME ON FOR NO REASON AND WILL NOT GO OUT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235137July 26, 2019
AIR BAGS, EXTERIOR LIGHTING
MY AIR BAG LIGHT STAYS ON AND MY HEADLIGHTS ARE BLACK AND HAVE MELTED WIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235165July 26, 2019
AIR BAGS
AIR BAG LIGHT IS ON AND KIA SAYS THEY ARE NOT RESPONSIBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235203July 26, 2019
AIR BAGS
AIR BAG LIGHT ON. AIR BAG LIGHT CAME ON WHILE DRIVING. NO ACCIDENT OR ANYTHING TO SET IT OFF. NOTHING BUT PROBLEMS WITH THIS MODEL AND THIS IS THE ICING ON THE CAKE. SO UNSAFE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234572July 24, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT THE BACK UP CAMERA FAILED TO FUNCTION AND THE RADIO SHORTED OUT. FUCCILLO KIA OF PORT CHARLOTTE (202 TAMIAMI TRAIL, PORT CHARLOTTE, FL 33953, (941) 249-6171) INSPECTED THE VEHICLE AND STATED THAT THE RADIO NEEDED TO BE REPLACED, BUT HAD NOT YET DIAGNOSED THE CAUSE OF THE BACK UP CAMERA FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,503.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234040July 23, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LIGHTS TURN OFF WHILE DRIVING DOWN THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234055July 23, 2019
EXTERIOR LIGHTING
BURNS OUT LOW BEAM HEADLIGHTS BULBS EVERY 2 TO 3 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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