Kia Sorento Complaints

10,397 consumer complaints on file.

#11280860November 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND ALL THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO NAPLETONS MID RIVERS KIA (4555 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376) WHERE IT WAS DETERMINED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280564November 17, 2019
ENGINE
BOUGHT MY KIA SORENTO ABOUT A YEAR AND A HALF AGO. IT HAD ABOUT 64,000 MILES ON IT. IT NOW HAS 87,000. WE NOTICED HEAVY OIL CONSUMPTION WITHIN A FEW MONTHS OF OWNING IT. NO OIL LEAKS EXIST. AT FIRST IT WOULD NEED ABOUT A QUART OR SO BETWEEN OIL CHANGES, BUT CONTINUED TO GET WORSE BECAUSE NOW WE NEED ALMOST 3 BETWEEN OIL CHANGES. OIL LIGHT BEGAN FLICKERING ON AND OFF INTERMITTENTLY ON THE HIGHWAY HEADING HOME FOLLOWED SHORTLY AFTER BY A CHECK ENGINE LIGHT. I STOPPED AND CHECKED THE STICK TO FIND THAT IT'S ESSENTIALLY DRY. I BUY THE RECOMMENDED OIL AT THE GAS STATION I'M AT AND ADD IT. JUST BEFORE FINALLY ARRIVING HOME THE ENGINE BACK TO SPUTTER AND LOSE POWER ACCOMPANIED BY A TAPPING NOISE. ANOTHER CRAPPY KIA ENGINE THAT DIDN'T EVEN MAKE IT TO 100,000. THEY BETTER FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280699November 17, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
I PURCHASED MY 2013 KIA SORENTO IN MARCH 2013...I HAVE ALWAYS KEPT UP MAINTENANCE. I STARTED HAVING ISSUES ( EXTERIOR HEADLIGHTS/TAILLIGHTS GOING OUT CONSTANTLY AND HAVING TO REPLACE, CAR STALLING/STOPPING IN TRAFFIC, ABS//TRACTION CONTROL & DOWNHILL ASSIT LIGHTS COMING ON, AIR CONDITIONER, FUEL SYSTEM). I HAVE READ MANY COMPLAINTS ONLINE UNDER NHTSA, AND IT APPEARS THAT I AM HAVING MANY OF THE SAME ISSUES AS OTHERS. MY VEHICLE IS NEARING 100,000 MILES (98,800), AND I HOPE THAT ALL THESE ISSUES I AND OTHERS HAVE HAD CAN BE RESOLVED BY KIA. I HAVE ONLY RECEIVED TWO RECALLS ON MY VIN #- ONE BEING THE HEADLAMP LOW BEAM CONNECTOR WIRING HARNESS DATED 4-22-2019. WHEN I TOOK IT IN TO THE KIA DEALERSHIP, THEY FOUND NO PROBLEMS?? THE OTHER ONE WAS DATED AUGUST 14, 2019 REGARDING AIRBAG CLOCK SPRING ASSEMBLY EXTENDING WARRANTY COVERAGE TO 15 YEARS/UNLIMITED MILEAGE. THANKS FOR CHECKING INTO MY PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280364November 15, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
VEHICLE HAS CONSISTENTLY NEEDED HEADLIGHTS REPLACED EVERY 3 MONTHS. VEHICLE LIGHTS WILL COME ON AND OR OFF WHILE DRIVING IN THE DARK. THIS IS A DEADLY SAFETY HAZARD AND SHOULD BE REMEDIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280366November 15, 2019
EXTERIOR LIGHTING
HEADLIGHTS COME ON AND OFF RANDOMLY. THIS IS A SERIOUS SAFETY HAZARD THAT CAN CAUSE DEATHS OR INJURIES. I'M VERY AFRAID AND EXTREMELY NERVOUS WHEN THIS HAPPENS ESPECIALLY WHEN I HAVE MY CHILDREN IN THE CAR. I'VE HAD TO REPLACE THE LIGHTS ABOUT EVERY OTHER MONTH WHICH IS RIDICULOUSLY EXPENSIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280196November 14, 2019
ENGINE
I WAS DRIVING DOWN THE HIGHWAY AND BEGAN TO MAKE A STRANGE NOISE AND ENGINE LIGHT CAME ON. IT DECELERATED AND I EXITED CLOSEST EXIT. IT THEN DIED AT STOP LIGHT. I HAD TO HAVE IT TOWED AND ENGINE NEEDED REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280210November 14, 2019
POWER TRAIN, STEERING, UNKNOWN OR OTHER
EN ESTE AO A PARTIR DE JULIO MI CARRO KIA SORENTO 2011 A PRESENTADO PROBLEMA EN LA DIRECION, POWER TREN, DE ACUERDO A LO QUE INDICA QUE TIENE UN DESPERFECTO DE FABRICA, EN DOS OCACIONES HE TENIDO PROBLEMA MUY FUERTE, SE BLOQUEO EL CARRO MANEJANDO Y LO FRENOS NO FUNCIONARON Y EL CARRO SIGUIO RODANDO Y PUDE HABER TENIDO UN ACCIDENTE... LA OTRA EN LA CARRETERA EL CARRO COMIENZA A SONAR LAS RUEDAS Y CUANDO SE FRENA TAMBALEA... LO LLEVE PARA LA INSPECCION Y PASO CORRECTAMENTE PERO ME ENTREGARON UNA HOJA QUE EL CARRO TIENE DESPERFECTO DE FABRICA ,,, LO LLEVE A LA KIA PARA LA REVISION DE LAS PARTES,,,LA CUAL REALIZARON EL PEDIDO DE LAS MISMAS... PERO YO COMO USUARIO NO ME SIENTO CONFORME YA QUE ESE CAMBIO NO ME DA SEGURIDA POR QUE CORRE PELIGRO MI VIDAD Y LA DE LA FAMILIA,,, NO NECESITO UN CARRO REPARADO LO QUE NECESITO UN CARRO QUE ME DE SEGURIDA PARA TODA LA FAMILIA,,, UNA VEZ QUE CAMBIEN LAS PARTE Y SE ME FALLA EN LA CARRETERA QUIEN RESPONDE POR MI VIDA Y LA DE LA FAMILIA Y LA DE OTRAS PERSONAS, NECESITO QUE POR FAVOR ME AYUDEN CON UNA INVESTIGACION, YA QUE TAMBIEN TIENE OTROS DESPERFECTO.. LO LLEVE ALINEAR Y ME DICE QUE LE FALTA UN PIEZA EN LAS RUEDAS QUE NO VIENE DE FABRICA Y ES UN DESPERFECTO,,, YA A MI EL CARRO NO ME DA CONFIANZA AL MANEJAR Y NO ES CONFIABLE... ESPERO QUE DURANTE LOS DOS AOS QUE FALTA DE GARANTIA YA QUE DAN 10 AOS NO ME PASE NADA A MI Y A MI FAMILIA.. YA QUE ESE PROBLEMA QUE TIENE Y NO SE REALIZA BIEN PUEDE PASAR UN GRAN ACCIDENTE...EL PUNTO ES QUE NECESITO UN CARRO QUE ME DE CONFIANZA YA QUE EN ESTE MANEJO CON TEMOR . ADJUNTO FOTOS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279953November 14, 2019
SEAT BELTS
MIDDLE ROW PASSENGER SIDE SEAT BELT WILL LOCKED INSIDE THE SEAT BELT RETRACTOR CAUSING THE SEAT BELT TO BECOME EXTREMELY FRAYED AND UNSAFE FOR USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279978November 14, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE SEAT BELT RELEASED WITHOUT A WARNING CHIME SOUNDING. GERALD KIA OF NORTH AURORA (201 HANSEN BLVD N, AURA, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279586November 12, 2019
ENGINE
WHILE DRIVING THE VEHICLE IN NORMAL HIGHWAY TRAFFIC THE ENGINE COMPLETELY SEIZED AND THE VEHICLE TURNED OFF IN THE MIDDLE OF THE HIGHWAY. THE CAR WAS IN MOTION IN NORMAL TRAFFIC. THE STEERING WHEEL BECAME EXTREMELY TOUGH TO TURN AND MANEUVER. HAZARD LIGHTS WERE TURNED ON WHILE STREERING WITH MUCH DIFICULTY TOWARD THE SIDE OF THE HIGHWAY. THE CAR WOULD NOT TURN ON. THE CAR WAS TOWED TO A KIA DEALER IN SAN JUAN, PUERTO RICO. THEY HAVE DENIED THE RECALL UNDER KIA RECALL SC147. THIS SEEMS TO BE A DANGEROUS ACCOUNTABILITY ERROR ON THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279355November 11, 2019
UNKNOWN OR OTHER
MY VEHICLE STARTS HESITATING THAN SHAKES AND STALLS . I WAIT AND START IT UP . IT HAS DONE THIS AND I SEE RECALLS FOR KIA AND STALLING ISSUES. I AM AFRAID I'M GONNA GET INTO AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279369November 11, 2019
ELECTRICAL SYSTEM
DRIVER SIDE REAR PASSENGER DOOR DOES NOT OPEN FROM THE OUTSIDE. WHEN CHILD LOCK IS ENGAGED, THE DOOR CANNOT BE OPENED. DEALER INDICATED POSSIBLE ACTUATOR FAILURE. VEHICLE HAS 106,000 MILES AND IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279442November 11, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
HAD TWO MOTORS REPLACED. THE CATALYTIC CONVERTER CRUMBLED WHEN MECHANICS REPLACED MOTOR NOW WANT TO CHARGE ME 3000 WHY WOULD THIS CRUMBLE AND SHOULD BE REPLACED AS ENGINE PROBABALY DAMAGED IT MAY HAVE EVEN CAUGHT FIRE AND DIDN'T KNOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279277November 10, 2019
ENGINE
PURCHASED VEHICLE A YEAR AGO AND ALREADY PROBLEMS WITH ENGINE. SEVERAL MONTHS AGO WHILE ON HIGHWAY MY ENGINE BEGAN TO SEIZE AND I HAD TO COAST THE VEHICLE CAREFULLY TO THE SIDE OF THE ROAD. THOUGHT PROBLEM WAS RESOLVED THEN AGAIN AS PREPARING TO TURN ONTO MY STREET THROUGH AN INTERSECTION THE ENGINE SEIZED AGAIN. WHEN THIS HAPPENS I CANNOT ACCELERATE. THIS WAS VERY SCARY AS I HAD MY 2 YOUNG GIRLS IN THE CAR WITH ME THE SECOND TIME THIS HAPPENED. I QUICKLY PUT THE CAR IN PARK, TURNED OFF IGNITION AND TURNED BACK ON AFTER A FEW SECONDS. THE CAR STARTED UP RIGHT AWAY BUT THEN A LOUD CLICKING/RATTLING SOUND BEGAN AND HAS NOT STOPPED MAKING SOUND SINCE. AT THIS POINT I BELIEVE IT IS A PROBLEM WITH THE ENGINE WHICH I HAVE BEEN READING IS A COMMON PROBLEM WITH KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279278November 10, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
WE HAVE REPLACED THE BRAKES SEVERAL TIMES AND THE CALIPERS AS WELL. NOW WE ARE HAVING ISSUES AGAIN WITH THEM. WE SEE THAT THERE HAS BEEN A RECALL FOR THIS ISSUE. THIS HAPPENED IN 2017, 2018, AND NOW AGAIN IN 2019. TWO OUT OF FOUR OF OUR DOORS WILL NOT OPEN FROM THE OUTSIDE, WE SEE THERE IS ALSO A RECALL FOR THIS ISSUE. PLEASE ADVISE US HOW WE GO ABOUT GETTING THESE RECALLS FOR OUR VEHICLE AS WE ARE TIRED OF PUTTING OUT MONEY WHEN WE SHOULDN'T HAVE TO REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279302November 10, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
POWER PORTS KEEP BLOWING FUSES, REAR HATCH QUIT OPENING, ENGINE SURGING, SPEEDOMETER BOUNCING, TEMPERATURE GAUGE SOMETIMES BOUNCES, WHITE CLOUD OF EXHAUST SOMETIMES, A/C DON'T BLOW COLD EVEN WHEN CHARGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278904November 8, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE EXTREMELY DIM AND ARE NOT REPARABLE WITH BULB REPLACEMENT. WE WERE TOLD THE HOUSING IS FLAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278855November 8, 2019
VEHICLE SPEED CONTROL
ON AUGUST 25, 2019, WHILE DRIVING HOME TO NEW YORK, MY WIFE SAT IN THE FRONT PASSENGER SEAT AND MY DAUGHTER SAT IN THE SECOND ROW SEAT BEHIND MY WIFE, I STOPPED AT A REST STOP FOR GASOLINE AT ABOUT 12:15 PM AS I PULLED INTO THE AREA WITH MY FOOT ON THE BREAK TO SLOW DOWN, THE CAR SURGED FORWARD AND I PRESSED HARD TO STOP THE CAR. IT STOPPED. ON THE SAME DAY, AT 4:17 PM, I PULLED INTO A SUNOCO GAS STATION. WITH MY FOOT ON THE BREAK AS I PULLED INTO THE STATION, THE CAR SURGED, I PRESSED HARD AND THE CAR SLOWED DOWN. I SLOWLY PULLED AROUND THE TWO OCCUPIED PUMPS AND PULLED BEHIND THE OTHER PUMPS. (TIME-4:19PM) A CAR WAS AT THE FIRST PUMP AND A MAN WAS STANDING AT HIS GAS TANK PUMPING GAS. WITH MY FOOT ON THE BREAK, I SLOWLY MOVED BEHIND HIS CAR AT ABOUT 2 MPH AND THE CAR ACCELERATED. I PUSHED HARD ON THE BREAK. THE CAR CONTINUED TO ACCELERATE AND HIT THE PROTECTIVE BARRIER SURROUNDING THE GAS PUMP. BOTH FRONT AIR BAGS DEPLOYED. FORTUNATELY, NO ONE WAS INJURED. THE CAR WAS TOWED. MY INSURANCE COMPANY, ALLSTATE DECLARED THE CAR 'TOTALED.' INCLUDED IN A SERVICE WAS A RECALL FOR A COMPUTER MECHANISM C/S: SA387 UM TCU LOGIC IMPROVEMENT DTC P0741. KIA TOLD ME IT WAS RELATED TO THE TRANSMISSION. DID THIS RECALL REPLACEMENT CONTRIBUTE TO THE ACCIDENT? I TOLD KIA CENTRAL ALSO THAT THE FCA (FORWARD COLLISION AVOIDANCE ASSIST) DID NOT ENGAGE ON AUGUST 16. DID THIS MALFUNCTION CONTRIBUTE TO THE ACCIDENT? THESE CONCERNS WERE NEVER ADDRESSED OR INVESTIGATED BY KIA MOTORS. NUMEROUS CALLS TO KIA CENTRAL AND TO KIA CONSUMER ASSISTANCE CENTER WERE ATTEMPTED WITHOUT RESOLUTION AND MOST TIMES IGNORED. ON SEPTEMBER 24, KIA FROM CENTRAL CALLED ME TO INFORM ME THAT THE CASE WAS CLOSED. KIA DID NOT EVALUATE THE CAR OR AMELIORATE THE SITUATION. KIA NEEDS TO INVESTIGATE THE 2019 KIA SORRENTO FOR MALFUNCTIONING PERFORMANCE. PEOPLE COULD GET SERIOUSLY INJURED OR DIE! *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11278601November 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TOWED TO AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT OIL WAS IN THE ENGINE, WHICH CAUSED IT TO SEIZE. THE MECHANIC STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278631November 7, 2019
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AT ABOUT 65 MILES PER HOUR WHEN THE VEHICLE SHUT DOWN COMPLETELY LOST ALL POWER IT WAS ACTING AS IF THE VEHICLE WAS IN PARK AS IN WHEN YOU TURN THE KEY OR YOU GOT WAS A CLICK SO YOUR VEHICLE HASN'T BEEN RESTARTED SINCE THE INCIDENT AND I'M BEING TOLD MY ENGINE WAS BLOWING THERE'S NO WAY THE ENGINE WAS BLOWING IT WOULD NO LIGHTS NO INDICATION WHATSOEVER ANYTHING WAS WRONG WITH THE ENGINE NO SMELLS IT JUST SHUT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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