Kia Sorento Complaints

10,397 consumer complaints on file.

#11301760January 25, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING ON THE INTERSTATE AND AT 70 MPH I HAD SUDDEN POWER FAILURE AND THE THE ENGINE COMPLETELY DIED. AFTER ABOUT 30 MINUTES IT STARTED UP JUST LONG ENOUGH TO GO A HALF A MILE AND IT DID THE SAME THING. 10 HRS LATER IT STARTED UP AGAIN AND WE WERE ABLE TO HAVE A DIAGNOSTIC READING DONE WHICH SHOWED NOTHING. THE BATTERY AND ALTERNATOR WERE TESTED AND ARE BOTH WORKING COMPLETELY FINE. LATER ON IT RAN FINE FOR ABOUT AN HOUR AND THEN SUDDENLY DID THE SAME THING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301809January 25, 2020
UNKNOWN OR OTHER
WHEN DRIVING UP HILL THE CAR WENT INTO LIMP MODE ON TWO SEPARATE OCCASIONS AND THE REPLACE ENGINE LIGHT BEGAN FLASHING IMMEDIATELY AS I LIMPED OF THE FREEWAY BARELY SAVING MY LIFE, HAD MY CAR TOWED WHERE I AM UNDER WARRANTEE AND KIA REFUSES TO REPLACE MY ENGINE WHICH BURNS ALMOST EVERY DROP OF OIL IN UNDER 5000 MILES, 66,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301533January 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE OVERHEATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BOLTS THAT SECURED THE ENGINE HEAD TO THE BLOCK WERE STRIPPED WHICH CAUSED THE ENGINE TO BE DESTROYED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 74,999. THE VIN WAS INVALID.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11301558January 24, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEADLIGHTS CONTINUE TO BLOW OUT EVERY FEW WEEKS, NO MATTER WHAT KIND OF BULB I USE. LAST NIGHT WHILE ON A VERY DARK AND RAINY ROAD, BOTH HEADLIGHTS WENT OUT FORCING ME TO DRIVE WITH MY HAZARDS WITH MY CHILDREN IN THE CAR. VERY DANGEROUS. APPARENTLY, THIS ISN'T AN ISOLATED INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301586January 24, 2020
AIR BAGS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
AIRBAG LIGHT FOR PASSENGER IS ON. ALSO THE BACK RIGHT PASSENGER DOOR WON'T OPEN FROM THE OUTSIDE OR INSIDE. DOOR NOT LOCKED AND CHILD LOCK IS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301483January 23, 2020
ENGINE, UNKNOWN OR OTHER
JANUARY 17, 2020, I AM STILL UNDER THE EXCESSIVE OIL CONSUMPTION TESTING. I WENT TO THE DEALERSHIP AS THEY TOLD ME TO ON DEC. 30 2019, I MET MY 1000 MILES, IT WAS DOWN 1 QT. OF OIL. THE DIPSTICK IS 'SEALED' TO THE ELECTRIC HARNESS, THEY CLAIM IT WILL NOT CATCH ON FIRE. HOPEFULLY IT WON'T. SO FAR WITH THE TESTING, THE OIL IS DOWN 1 QUART EVERY 1000 MILES, THE ENGINE ONLY HOLDS ABT. 5 1/4 QUARTS OF OIL. THE MANUFACTURER RECOMMENDS OIL CHANGE EVERY 7500 MILES. THE SERVICE TECH SAID THEY ARE HAVING EXCESSIVE OIL CONSUMPTION PROBLEMS WITH THE 2.0 AND 2.4 ENGINES, I HAVE A 2.4 ENGINE. THIS VEHICLE IS SCARY, I FEEL UNSAFE DRIVING IT, IT MAY CATCH ON FIRE. SERVICE TECH TOLD ME IT WILL TAKE A TOTAL OF 4 SEALED DIPSTICK TESTING, I HAVE TWO MORE TO GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300706January 21, 2020
POWER TRAIN
WHEN VEHICLE IS NOW IN REVERSE AND YOU BEGIN TO TURN TO THE RIGHT OR LEFT, THERE IS THIS UNUSUAL GRATING NOISE EMANATING FROM THE FRONT AXLE. THIS DOES NOT HAPPEN AGAIN ONCE VEHICLE IS IN FORWARD MOTION ( DRIVE) . THIS PROBLEM IS ON THE INCREASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300709January 21, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
MY PANORAMIC SUNROOF EXPLODED WHILE I WAS DRIVING ON THE INTERSTATE FOR NO APPARENT REASON. NO IMPACT; I SAW NOTHING, WITNESSES BEHIND ME SAY NOTHING HIT ME, I WASN'T UNDER AN OVERPASS, I WASN'T FOLLOWING ANYONE CLOSELY. DRIVING STRAIGHT AT ABOUT 75MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300856January 21, 2020
STRUCTURE:BODY, SERVICE BRAKES
WHILE MY DAUGHTER WAS DRIVING ON THE HIGHWAY, THE BRAKES FAILED. THE MECHANIC SHOWED ME THE BRAKE LINES TOWARD THE REAR SUSPENSION RUSTED THROUGH. ALSO THE SUPPORT FOR THE REAREND RUSTED THROUGH MAKING THE VEHICLE DANGEROUS TO DRIVE. THE BRAKE LINES FROM FRONT TO BACK WERE CHANGED AND I AM LOOKING TO HAVE THE SUPPORT BRACKETS CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300355January 19, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY 2015 KIA SORENTO IGNITION WENT OUT AND I HAD TO HAVE IT TOWED INTO THE DEALERSHIP AND COST ME RIGHT AT $500 FOR A NEW IGNITION. MAKING ME LEAVE WITH TWO KEYS, MY ORIGINAL KEY WILL ONLY OPERATED THE DOOR AND THEN NEW KEY OPERATES ONLY THE IGNITION. MY FACTORY FOB IS NO LONGER A PART OF THE WORKING IGNITION. I AM SERIOUSLY UNHAPPY AND FIND THIS HARD TO BELIEVE BEING THAT MY KIA HAS LESS THAT 88K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300114January 17, 2020
SUSPENSION
THUMPING NOISE AND SENSATION FROM REAR AXLE/SUSPENSION AREA WHILE ACCELERATING FROM STOP OR LIGHTLY ACCELERATING ON LOCAL ROADS. I REVIEWED A PREVIOUS RECALL FOR THIS YEAR AND WHILE MY VIN WAS NOT IN THE RECALLED LIST, THE DESCRIPTION OF THE ISSUES SOUNDS VERY SIMILAR. ALL OF THE VEHICLE MILEAGE HAS BEEN HIGHWAY OR LOCAL DRIVING. VEHICLE IS BEING TOWED TO MY LOCAL KIA DEALERSHIP, GATEWAY KIA, 1425 EASTON ROAD, WARRINGTON, PA 18976
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300140January 17, 2020
EXTERIOR LIGHTING
THIS HEADLIGHT PROBLEM HAS BEEN ONGOING WITH KIA AND SINCE I PURCHASED THIS VEHICLE IN 2016 WITH 26,000 MILES. AND I REPLACED MANY HEADLIGHT BULBS THEN DECEMBER 2019 WENT TO DEALERSHIP TO GET LED SAFETY DAYLIGHT HEADLIGHT BULB REPLACED. WAS TOLD NO BULB FOR IT ACCOUNT IT'S ENCASED IN HEADLIGHT ASSEMBLY AND TO REPLACE WOULD COST OVER $900 FOR ASSEMBLY. AND TOLD NEVER SEEN THAT LIGHT EVER GO OUT. PRIOR TO THIS I ALREADY HAD THE OTHER HEADLIGHT ASSEMBLY REPLACED FOR CONSTANT LIGHTING PROBLEMS. WHICH THE DEALERSHIP HAD IN STOCK AND THAT TOLD ME KIA HAD A PROBLEM. VEHICLE NOW HAS 72,000 MILES ON IT. I CALLED KIA ASSISTANCE AND TOLD THEM OF PROBLEM WITH LIGHTS AND THE FREE REPLACEMENT OF THE OTHER ASSEMBLY. I WAS DENIED THE CLAIM EVEN THOUGH I TOLD THEM OF ALL THE LIGHTING PROBLEMS AND COMPLAINTS FILED WITH NHTSA. THEY WERE ON DEAF EARS. SO HERE I AM FILING MY COMPLAINT AND HOPING ENOUGH PRESSURE IS APPLIED TO KIA THAT THEY RECALL ALL MODELS WITH THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300029January 17, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE IN AUTOMATIC AND WHILE DRIVING AT NIGHT/EVENING THEY WILL RANDOMLY CUT OUT. 5-10 SECONDS AT A TIME. ALWAYS WHILE MOVING. THIS HAS GOTTEN WORSE OVER TIME. AFTER SOME RESEARCH THIS APPEARS TO BE THE SAME PROBLEM KIA ISSUED A RECALL FOR ON OTHER VEHICLES 2015-2016 K900 VEHICLES. THERE ARE PLENTY OF ONLINE FORUMS STATING THIS ISSUE WITH OTHER SORENTOS IN VARIOUS YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299762January 16, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR BRAKE LIGHT WAS REPLACED ON SEVERAL OCCASIONS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BRAKE LIGHT WAS REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED RECALL NHTSA CAMPAIGN NUMBER: 09V130000 (EXTERIOR LIGHTING) WHICH SHE LINKED WITH HER FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299802January 16, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OIL CONSUMPTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE OIL LEVEL WAS LOW. THE MECHANIC TOPPED OFF THE OIL AND REPLACED A COIL THAT WAS BURNT OUT. THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO KIA OF MURFREESBORO (2505 S CHURCH ST, MURFREESBORO, TN 37127, (877) 772-8711) WHERE AN OIL CONSUMPTION TEST WAS COMPLETED. THE MECHANIC WAS UNABLE TO FIND THE SOURCE OF THE OIL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299463January 15, 2020
EXTERIOR LIGHTING
HEAD LIGHT KEEP BURNING.. THE PASSENGER ONE.. LADY 3 MONTHS I HAVE CHANGED THREE TIMES THE HEAD LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299475January 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING ON HIGHWAY AT 65 MILES PER HOUR AND CAR SUDDENLY LOST ALL POWER AND CAME TO COMPLETE STOP IN HEAVY TRAFFIC. VEHICLE RESTARTED AFTER 2 ATTEMPTS. TOOK TO KIA DEALER FOR INSPECTION AND THERE WAS NO RECORDED CODE AND THEY WERE UNABLE TO RE-CREATE ISSUE SO NOTHING WAS DONE. READING OTHER COMPLAINTS OF SUDDEN STALLS ON THIS SITE MAKES DRIVING THIS VEHICLE SCARY. THE VEHICLE HAS ONLY 31K MILES ON IT AND HAS HAD NO OTHER ISSUES. KIA SHOULD BE DOING SOMETHING BEFORE SOMEONE HAS A TRAGIC ACCIDENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299543January 15, 2020
ENGINE
MY NAME IS [XXX] . MY DAUGHTER HAD A 2013 SORRENTO... TOOK GREAT CARE AND DID THE SCHEDULED OIL CHANGES ... NOW I HAVE THE VEHICLE BECAUSE SHE DIED 2017. DID NOT DRIVE IT MUCH.. IT HAS AROUND 40000 MILES . 2018 THE ENGINE FROZE UP. I COULD START IT. I HAD IT TOWED TO THE CANTON MICHIGAN KIA DEALERSHIP ... I WAS TOLD THEY WOULD PUT A NEW ENGINE IN BECAUSE IT'S THEIR FAULT. JUST NEED TO HAVE THE PROPER PROCEDURES TO GET AN APPROVAL FROM KIA... AFTER WEEKS THEY CAME BACK AND SAID NO UNLESS I CAN PROVE EVERY 6 MONTHS SHE AND MYSELF HAD SCHEDULED OIL CHANGES. I'M 90 YEARS OLD AND TRYING TO CALL THE DIFFERENT KIA DEALERSHIPS TO GET RECORDS. AND I HAD OTHER PEOPLE DO OIL CHANGES. I WOULD NOT BUY AN SORRENTO. I PUT TO BATTERIES IN IT THINKING MY PROBLEM WITH THE CAR WAS THAT. NOW THE CAR IS SITTING IN THE DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299586January 15, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO INCREASE IN SPEED. THE VEHICLE WAS TAKEN TO AN UNKNOWN FACILITY WHERE IT WAS REPAIRED BUT THE PARTS REPLACED WERE UNKNOWN. THE FOLLOWING WEEK WHILE DRIVING AT LOW SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED VIOLENTLY. AS A RESULT, THE CONTACT CRASHED INTO A CEMENT BARRIER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAINED INJURIES. THE FRONT PASSENGER SUSTAINED CHEST, BACK, ARM INJURIES AND A BRUISE TO THE LEFT BREAST BUT MEDICAL ATTENTION WAS NOT PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN BY AN INDEPENDENT MECHANIC TO HIS REPAIR FACILITY WITH CAUTION. A DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V089000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 60,244.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11299269January 14, 2020
STEERING
I NOTICED AROUND 48,000 MILES THAT AFTER DRIVING FOR 30+ MINUTES OR ON AND OFF DRIVING FOR 45+ MINUTES, MY STEERING BECOMES "STICKY"/"NOTCHED" WHEN IT IS CENTERED AND I AM DRIVING 35 MPH OR MORE. IT BECOMES MUCH MORE PRONOUNCED WHEN ON A FLAT, STRAIGHT SURFACE AND I AM DRIVING 60+ MPH. THIS MAKES MINOR CORRECTIONS HARD TO DO WHEN DRIVING TO STAY IN MY LANE AS THE VEHICLE SEEMS TO REQUIRE SIGNIFICANT PRESSURE TO TURN RIGHT OR LEFT. THIS ENDS UP BECOMING A SERIES OF CONSTANT CORRECTIONS FROM INADVERTENTLY OVERSTEERING. THIS IS VERY FATIGUE INDUCING AND CAN BE FRUSTRATING, EVEN WHEN I AM VERY WELL RESTED AND ALERT. I'M CONCERNED IT'LL AFFECT OTHER DRIVERS AS THEY MAY DRIVE ERRATICALLY WHEN PASSING AS THEY MATCH MY STEERING CORRECTIONS. MY LOCAL KIA DEALERSHIP HAS BEEN VERY HELPFUL AND RECEIEVED PERMISSION TO REMEDY IT UNDER WARRANTY AND WILL REPLACE THE ENTIRE STEERING COLUMN AND ASSOCIATED PARTS. CURRENTLY THE STEERING COLUMN IS ON BACKORDER AND HAS BEEN FOR AT LEAST THREE WEEKS. I BELIEVE THE STEERING COLUMN ISSUE MAY BE BIGGER THAN INDICATED VIA REPORTS JUDGING BY THE BACKORDER ISSUE. DATE ENTERED IN THE "EVENT DATE" SECTION IS BASED ON WHEN I HAD AN APPOINTMENT FOR AN INITIAL DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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