Kia Sorento Complaints

10,397 consumer complaints on file.

#11316079March 4, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT THERE WAS AN ABNORMAL TICKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO GREENWAY KIA WEST PALM BEACH LOCATED AT (735 S. MILITARY TRL, WEST PALM BEACH, FL 33415), WHERE THE ENGINE WAS REPLACED. ABOUT SIX MONTHS LATER, THE VEHICLE STALLED AND LOST POWER AND WAS TAKEN BACK TO THE DEALER. THE DEALER REPLACED THE WIRING HARNESS. THE FAILURE RECURRED AND THE SAME DEALER REPLACED THE KNOCK SENSOR. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO KEPT THE VEHICLE FOR A COUPLES OF WEEKS AND WAS UNABLE TO REPAIR THE FAILURE. THE BETTER BUSINESS BUREAU TOLD THE CONTACT THAT AS A SECOND OWNER, THE VEHICLE DID NOT QUALIFY FOR A LEMON LAW PROTECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316124March 4, 2020
UNKNOWN OR OTHER
CARPETING. GAP IN THE CARPETING AT THE THIRD ROW. THE SEPARATION OF THE CARPET WAS NOT SOMETHING WE KNEW ABOUT BECAUSE IT WAS HIDDEN BY DEALER PREP. IT WAS DISCOVERED THE FIRST TIME WE USED THE 3RD ROW FOR OUR GRAND CHILDREN AND WERE ALSO INSTALLING BETTER FLOOR MATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315751March 3, 2020
ENGINE
CAR STARTED OVERHEATING AND COOLANT BACKED UP AND OVER FLOWED COOLANT RESERVOIR. ALSO BEING WINTER THERE WAS NO HEAT COMING FROM THE HEATER. THIS HAPPENED WHETHER TRAVELING 70 MILES AN HOUR, STOPPED AT A STOP SIGN, OR IDLING IN PARK. TEMPERATURE GAUGE WOULD GO FROM NORMAL TEMP TO OVER HEATING TEMPS, BACK AND FORTH WITH THE SOUND OF BUBBLING IN THE RESERVOIR AND HEAVY COOLANT LEAKAGE. ME AND MY WIFE ALSO NOTICED A STRONG FOUL FUEL ODER EXSPECIALLY WHEN DRIVING ON THE FREEWAY. I REPLACED THE THERMOSTAT, FLUSHED AND FILLED THE RADIATOR WITH 50-50 MIX OF ANTIFREEZE AND IT CHANGED NONE OF THE PROBLEMS LISTED ABOVE. HAD SYSTEM PRESSURE TESTED AND A SCAN OF THE ENGINE OB2 MODULE AND CAME BACK WITH 0 CODES. RESEARCHED VEHICLE AND FOUND RECALL NUMBER SC147 ENGINE/ENGINE COOLING, ENGINE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315777March 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT AFTER AN OIL CHANGE, THERE WAS AN ABNORMAL KNOCKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TOWED TO DAR CARS KIA LOCATED AT (4700 BRANCH AVE, MARLOW HEIGHTS, MD) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315693March 2, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 30 MPH THERE WAS AN ABNORMAL KNOCKING NOISE DETECTED AND VEHICLE LOSS MOTIVE POWER AND STALLED. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL. THERE WERE NO WARNING LIGHTS ILLUMINATED, THE VEHICLE WAS TOWED TO RICK CASE KIA LOCATED AT (3190 SATELLITE BLVD, DULUTH, GA 30096, (678) 321-1590 WHERE IT WAS DIAGNOSED THAT CYLINDER THREE FAILED. THE VEHICLE WAS NOT REPAIRED. THE WARRANTY COMPANY WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315739March 2, 2020
ENGINE
JANUARY 10, 2020 HAD THE RECALLS ON MY CAR CHECKED. NOTHING WAS WRONG. WHILE DRIVING HOME FEBRUARY 28, 2020, MY CAR STARTED TO MAKE A HORRIBLE KNOCKING NOISE. I WAS ONLY ABOUT 2 MILES FROM HOME. PULLED IN AND TURNED CAR OFF. CONTACT KIA WAS TOLD TO BRING CAR IN THE NEXT MORNING THAT THERE WAS A LIFETIME WARRANTY ON THE MOTOR. START THE CAR AND DRIVE 2 MILES, THE CHECK ENGINE LIKE STARTED BLINKING, OIL PRESSURE LIGHT CAME ON, CAR DIED AND NEVER HAS STARTED BACK. ASKED THE KIA DEALER IF THEY WERE ABLE TO PROVIDE ME WITH A LOANER CAR AND WAS TOLD NO. FIRST I WAS OUT A $300 TOWING BILL BECAUSE THEY NEVER EVER CHECKED OUT THE ENGINE RECALL, AND NOW I AM OUT ANOTHER $300 ON A RENTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315529March 2, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, A LOUD RATTLING SOUND WAS HEARD. THE VEHICLE STALLED WITH THE OIL WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS RESTARTED AND WAS DRIVEN TO AN INDEPENDENT MECHANIC. THE VEHICLE STALLED AND FAILED TO RESTART. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED OF ENGINE OIL CONSUMPTION WHICH CAUSED THE GEAR TO WEAR WHICH CAUSED THE RATTLING SOUND IN THE ENGINE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315381March 1, 2020
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
TWO DAYS LATER AFTER BUYING THE CAR WE WERE DRIVING IT DOWN THE HIGHWAY WHEN I NOTICED THAT THE RPMS ON THE TRUCK WERE GOING TO HIGH AT 70 MPH THE RPM WOULD BE BETWEEN 6 AND 7 SO I DECIDE WHILE DRIVING TO SHIFT IT TO STANDARD SHIFT AND IN THIS PARTICULAR TRUCK THE ODOMETER SHOWS WHAT GEAR I AM IN AND I COULD ALSO SHIFT IT MANUALLY BUT THE TRUCK IS STUCK IN 4TH GEAR AND AT A COMPLETE STOP THE START DOESNT SEEM TO WANT TO GO AT ALL AND NOW IT WANT GO FORWARDS OR REVERSE. IF I TURN LEFT OR RIGHT SIGNALS THE HEAD LIGHTS GO OFF. WHEN I STOPPED AT THE GAS STATION THE PASSBY PERSON SAW THAT IT WAS A LEAK UNDER THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315394March 1, 2020
EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHT HIT A KEEP BURNING OUT PREMATURELY. I BOUGHT THE VEHICLE WITH 47000 MILES, AND IT NOW HAS 106000. IN NOT QUITE 60K MILES I HAVE REPLACED THE LOW BEAM HEADLIGHTS 7 TIMES. WHEN REPLACING I HAVE FOLLOWED THE OWNERS MANUAL PROCEDURE EACH TIME. A QUICK INTERNET SEARCH OF VARIOUS ONLINE FORUMS REVEALS THAT I AM FAR FROM THE ONLY PERSON EXPERIENCING THIS PROBLEM. WHEN I BROUGHT THE ISSUE UP TO THE SERVICE DEPARTMENT AT MY DEALER, THEY REFUSED TO ACKNOWLEDGE THAT THERE IS ANY ISSUE, AND THAT REPLACING THE LIGHTS THIS MANY TIMES IS JUST NORMAL WEAR AND TEAR. I HAVE HAD MULTIPLE OCCASIONS WHERE BOTH LOW BEAMS BURNED OUT SIMULTANEOUSLY, MAKING IT NECESSARY TO USE HIGH BEAMS JUST TO GET TO A STORE AND BUY REPLACEMENTS. THIS IS A VERY UNSAFE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315470March 1, 2020
ELECTRICAL SYSTEM
ON 3 SEPARATE OCCASIONS (2 OF WHICH OCCURRED 3/1/20). AFTER STOPPING MY VEHICLE, I LOST ALL ELECTRICAL POWER WHEN I ATTEMPTED TO RESTART. NO DISPLAYS, NO LIGHTS AND OF COURSE THE VEHICLE WOULDN'T START. AFTER EXITING AND ENTERING THE VEHICLE MULTIPLE TIMES EVERYTHING COMES BACK ON. THE BATTERY AND ALTERNATOR TEST FINE AND THE KEYFOB BATTERY IS GOOD, THE VEHICLE WAS NOT IN MOTION WHEN THE INCIDENTS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315489March 1, 2020
ENGINE
CAR ONLY HAS 100,000 MILES AND HAS BLOWN A HEAD GASKET. OIL IS CHANGED ON REGULAR AND WELL TAKEN CARE OF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312001February 28, 2020
ENGINE, UNKNOWN OR OTHER
MY CAR STALLED GOING AROUND 65-70 MPH ON THE HIGHWAY, AND POWER STEERING AND ACCELERATION COMPLETELY CEASED. AFTER PULLING OVER I WAITED A MINUTE AND TRIED TO START IT AGAIN AND MY ENGINE HAS A VERY LOUD KNOCKING SOUND COMING FROM IT, AND IT DRIVES EXTREMELY ROUGH. I NEVER HAD ANY WARNING SIGNS PRIOR TO THIS, AND NOW MY CHECK ENGINE LIGHT HAS BEEN BLINKING. I HAVE ALWAYS KEPT UP WITH THE MAINTENANCE AND OIL CHANGES ON MY VEHICLE, AND NOW IT IS THROWING A "P1326" CODE. I HAD IT TOWED TO MY HOUSE TO PREVENT FURTHER DAMAGE OR POSSIBLE ACCIDENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312154February 28, 2020
POWER TRAIN
WHILE DRIVING DOWN RESIDENTIAL STREET CAR STOPPED AND WOULD NOT TURN ON. THE CAR STARTED BACK UP AND WE WERE ABLE TO GET CAR BACK TO DRIVE WAY. I TOOK THE CAR TO A LOCAL REPAIR SHOP AND THEY TOLD ME CAM PHASER GEAR WAS LOCKED. I TOOK THE CAR TO THE DEALER AND THEY TOLD ME THAT THE REASON CAM PHASER LOCKED WAS A BAD BEARING ON CYLINDER 3. I WAS ALSO TOLD THE CAR WAS NOT A RECALL LIST AND THAT IT WOULD BE ABOUT 3-5000 DOLLARS TO FIX A CAR ENGINE WIH FAILED BEARINGS ON CYLINDER 3.. THIS CAR HAS ONLY 78K MILES ON IT. THIS SHOULD NOT HAPPEN ON A CAR WITH SO LITTLE MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312182February 28, 2020
ENGINE
2014 KIA SORENTO CAR LOST ALL POWER AND WON'T START BATTERY FULLY CHARGED. WHILE GOING OVER 50 CAR JUST LOST POWER. WON'T TURN OVER NOTHING HAD TO PAY FOR TOW TO DEALERSHIP TO WAIT AND SEE IF THEY EVEN KNOW. VERY UNSAFE WAS THIRD TIME HAPPENING WHILE DRIVING THIS TIME DEAD. CAR HAS LESS THEN 84,000 MILES AND STILL UNDER WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311942February 27, 2020
UNKNOWN OR OTHER
ON THE AFTERNOON OF 2-27-20 I WAS DRIVING ON I-25 HEADED SOUTH, NEAR MEAD (BETWEEN LOVELAND AND DENVER) I WAS TRAVELING AROUND 80MPH IN THE MIDDLE (3) LANE WHEN MY SUNROOF SHATTERED FOR WHAT SEEMED TO BE NO REASON AT ALL. GLASS RAINED DOWN EVERYWHERE AND I FEEL VERY LUCKY THAT IT WASN'T THE CAUSE OF A MAJOR ACCIDENT. THIS IS A BUSY SECTION OF I-25 AND THERE WERE A NUMBER OF CARS NEARBY, ALL GOING 70+MPH. I HEARD NO IMPACT TO THE SUNROOF WHATSOEVER. IT JUST SORT OF EXPLODED. IT SEEMS TO ME AS THOUGH THE LEADING METAL EDGE WAS FLEXING AND AIR GOT UNDER IT IN SUCH A WAY, THAT IT JUST PEELED BACK. I HAVE THE METAL PIECE SHOWN IN THE PIC ATTACHED. THE END OF THAT PIECE OF METAL LANDED ON MY RIGHT FOREARM; GLAD I HAD BOTH HANDS ON THE WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311643February 26, 2020
ENGINE
MY 2014 KIA SORENTO RECENTLY HAD AN ENGINE FAILURE. I WAS DRIVING ON THE FREEWAY AT 65 MPH AND HEARD A LOUD KNOCKING SO I STARTED TO EXIT THE FREEWAY BY THE TIME I GOT TO THE MIDDLE LANE I HEARD A LOUD POP COMING FROM THE FRONT OF THE VEHICLE. I LOST ALL ACCELERATION AND COASTED TO THE SIDE OF THE FREEWAY. BEFORE THE ENGINE QUIT WORKING THERE WERE NO WARNING LIGHTS ON MY DASH AND TEMPERATURE OF THE ENGINE WAS NORMAL. AS SOON AS THE ENGINE QUIT WORKING THE OIL LIGHT AND ENGINE LIGHT CAME ON. AFTER GETTING IT TOWED 17 MILES AND 150 DOLLARS LATER I WAS TOLD BY THE MECHANIC THE ENGINE WAS COMPLETELY SEIZED UP. THEY CHECKED THE OIL LEVELS AND SAID IT WAS HALF OF A QUART LOW. THIS VEHICLE IS ONLY 6 YEARS OLD AND ALL OF THE MILES PUT ON IT ARE FREEWAY MILES DRIVING TO AND FROM WORK. THIS ENGINE HAS BEEN BURNING UP OIL LIKE CRAZY EVERYTIME I TOOK IT IN FOR ROUTINE MAINTENANCE OR REPLACED THE OIL MYSELF IT HAS BEEN LOW AND VERY BLACK. THE MAINTENANCE HAS BEEN KEPT UP ON PER SPEC'S OF THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311319February 25, 2020
EXTERIOR LIGHTING
WHEN MY WIFE GOT THIS VEHICLE SHE TOLD ME SHE COULDN'T SEE THE ROAD AT NIGHT I DROVE THE VEHICLE AND I COULDN'T SEE THE ROAD EITHER SO I WENT TO KIA AND THEY PLACED NEW BULBS IN THERE AT FIRST WE THOUGHT EVERYTHING WAS GREAT BUT AFTER A MONTH IT WAS BACK TO BEING VERY DIM AT NIGHT. SO I TOOK IT BACK TO KIA AND THEY SAID IT'S YOUR BULBS I'M LIKE THESE ARE KIA BULBS AND SO THEY RECOMMENDED ME TO CHANGE THE BULBS OUT SO I DID. WELL ONCE AGAIN AFTER A MONTH THEY WERE DIM. I NOTICED THE BULB BURNT OUT . SO I WENT TO ADVANCE AUTO PARTS AND BOUGHT NEW BULBS. THE LIGHTS KEEP BURNING OUT SO I BELIEVE THERE IS SOMETHING HERE THAT NEEDS TO BE INVESTIGATED WHETHER IT BE ELECTRICAL OR SOMETHING ELSE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311499February 25, 2020
ELECTRICAL SYSTEM
MY VEHICLE HAS AUTOMATIC LOCKING DOORS AND WILL LOCK AUTOMATICALLY WHEN SHIFTING THE SUV FROM PARK INTO REVERSE OR DRIVE AND THEN WILL UNLOCK ONCE PLACED BACK IN PARK. HOWEVER RECENTLY THIS FUNCTION STOPPED WORKING ALTOGETHER AND THE LOCKS ON THE DOORS WILL NO LONGER LOCK WHEN SHIFTING THE CAR FROM PARK INTO ANOTHER GEAR CREATING A SAFETY ISSUE. FURTHERMORE, DUE TO THIS ELECTRICAL/SAFETY ISSUE THE LOCK/UNLOCK BUTTON ON THE DOOR NO LONGER WORKS AND AS WELL DUE TO THE SAME ISSUE. NOR CAN I LOCK THE VEHICLE WITH THE KEY FOB. IN GOOGLING THIS PROBLEM, I HAVE FOUND OUT THOUSANDS OF OTHER KIA OWNERS ARE HAVING THE SAME ISSUE AND THE ONLY REMEDY FROM KIA IS TO REPLACE A $1500 COMPUTER AS IN MANUFACTURING THEY SOLDERED A $3 RELAY SWITCH ONTO THE COMPUTER BOARD AND THEY WILL NOT /CANNOT REPLACE THE FAULTY RELAY THAT SEEMS TO BE CAUSING THIS PROBLEM. HENCE THIS IS THE REASON WHY I AM REACHING OUT TO THE NHTSA AS I FEEL THAT THIS IS A ELECTRICAL /SAFETY ISSUE AND THE ONLY WAY TO LOCK MY VEHICLE SECURELY IS TO WALK AROUND THE VEHICLE AND LOCK EACH DOOR INDIVIDUALLY. PLEASE HELP ME AND THE OTHER THOUSAND OF KIA OWNERS WHOM ARE HAVING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311077February 24, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THE DRIVER'S SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE AND WAS DIFFICULT TO OPEN FROM INSIDE THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311225February 24, 2020
UNKNOWN OR OTHER
WE WERE DRIVING ON THE HIGHWAY FROM NC TO VA AND THE SUNROOF EXPLODED. WE PULLED OVER BECAUSE WE WERE UNSURE WHAT CAUSE SUCH A LOUD NOISE ONLY TO SEE THE SUNROOF SHATTERED. IT WAS CLEAR NOTHING HAD CAUSED IT AND IT JUST EXPLODED ON ITS OWN. WE IMMEDIATELY TOOK PICTURES, CONTACTED KIA AND FILED OUR CLAIM WITH THEM. THEY'VE FINALLY COME BACK SAYING THAT SINCE THEY CAN'T ASCERTAIN THE CAUSE OF THE DAMAGE TO THE SUNROOF THEY'RE CAN'T TAKE RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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