Kia Sorento Complaints

10,397 consumer complaints on file.

#11327200June 4, 2020
ELECTRICAL SYSTEM, ENGINE
MY LEFT TAIL LIGHT IS OUT. I HAVE GONE TO THE MECHANIC, CHANGED THE LIGHT BULB BUT NO FIX. I WAS ADVISED THERE WAS SOME SORT OF SHORT HAPPENING FROM KIA THROUGH A RECALL LETTER. SINCE I'VE RECEIVED THE LETTER NOTHING HAS BEEN DONE. I WAS TOLD NOT TO DRIVE THE CAR AND TO PARK IT AWAY FROM OTHER CARS IN CASE OF IT CATCHING FIRE. I LIVE IN THE BAY AREA AND DO NOT HAVE THE LUXURY OF PARKING IT AWAY FROM OTHER CARS, THIS IS IMPOSSIBLE. I NEED TO KNOW WHEN THEY'RE GOING TO FIX THIS? I CAN'T MOVE AROUND WITHOUT MY CAR AND I ALSO FEAR FOR MY NEIGHBORS ASSETS IF THIS CAR WOULD TO IGNITE AS THE RECALL STATES. PLEASE HELP AND ADVISE ON WHAT CAN BE DONE TO SOLVE THIS ISSUE PROMPTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327122June 3, 2020
STRUCTURE:BODY:DOOR, UNKNOWN OR OTHER
DRIVERS DOOR WILL NOT OPEN THROUGH OUTSIDE HAVE TO CLIMB THROUGH PASSENGER DOOR.THIS COULD BE DEFINITELY A SAFETY ISSUE WITH MY WELL BEING AS I COULD BE PULLED FROM CAR WHILE ATTEMPTING TO ENTER..I AM ALMOST 60 AND THIS IS VERY HARD ON ME TO CLIMB FROM PASSENGER SIDE TO DRIVERS SIDE ESPECIALLY IN THE RAIN OR DARK PARKING LOT WITH ALL THE CRIME GOING ON THESE DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326730June 1, 2020
ENGINE
TL* THE CONTACT OWNED A 2014 KIA SORENTO. THE CONTACT STATED WHILE DRIVING ANOTHER DRIVER WAS HONKING TO INFORM THE CONTACT THAT THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE FRONT PASSENGER OPENED THE DOOR AND CONFIRMED THAT THERE WAS A FIRE. THE CONTACT WHO WAS THE DRIVER AND THE FRONT PASSENGER WERE ABLE TO COME TO A STOP AND EXIT THE VEHICLE. THE PASSENGER SUSTAINED BURN TO THE ARM AND BACK THAT REQUIRED MEDICAL ATTENTION. THE DRIVER ALSO REQUIRED MEDICAL ATTENTION DUE TO THE SMOKE INHALATION. THE CONTACT MENTIONED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN BUT WAS ABLE TO EXIT THE VEHICLE WITH THE HELP OF THE PASSENGER. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE CONTACT MENTIONED THAT THE ENTIRE FRONT END OF THE VEHICLE BURNED. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE THE VEHICLE HAD NOT BEEN INSPECTED YET. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO SUPERIOR HYUNDAI SOUTH (238 W MITCHELL AVE, CINCINNATI, OH 45232) FOR A UNKNOWN RECALL FOR A MOTOR REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11326740June 1, 2020
STEERING
PURCHASED WITH ABOUT 17,000 MILES. ON WAY HOME FROM DEALER (70 MPH FLAT, MOSTLY STRAIGHT HIGHWAY) I NOTICED THAT THE STEERING WHEEL SEEMED TO GET STUCK WHEN IT HADN'T BEEN ADJUSTED FOR SEVERAL SECONDS, ALMOST AS IF THE POWER STEERING WOULD TURN OFF. AFTER USING QUITE A BIT OF FORCE TO TURN THE WHEEL, THE POWER STEERING SEEMED LIKE IT WOULD WAKE UP AGAIN, CAUSING ME TO OVER-CORRECT. AFTER I BECAME FAMILIAR WITH THE ISSUE ON THE HIGHWAY, I NOTICED IT WOULD ALSO HAPPEN AT SLOWER SPEEDS. THE DEALER SAID THEY ARE FAMILIAR WITH THE ISSUE AND ARE DOING A SERIES OF SOFTWARE UPDATES THAT THEY SAID WILL CORRECT THIS ISSUE. THEY ARE NOT REPLACING ANY EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326793June 1, 2020
POWER TRAIN
WE ONLY HAVE ABOUT 14000 MILES ON THE VEHICLE. THE VEHICLE HAS BEEN CHECKED TWICE NOW FOR THE TRANSMISSION HAVING A PROBLEM. YET THE "DEALERSHIP" KEEPS TELLING US THAT IT IS NOT "REPRODUCIBLE" YET THEY "TELL ME THEY RESET THE COMPUTER" EVEN THOUGH IT DID NOT KICK ANY CODES. THE TRANSMISSION - IS VERY SLUGGISH IN GETTING INTO GEAR. (ESPECIALLY IN THE MORNING WARMED UP OR NOT) THE OTHER ISSUE I HAVE TRIED TO ADDRESS WITH KIA IS THE GAP IN THE INTERIOR CARPET OF THE THIRD ROW. THE DEALERSHIPS HIDE IT AND WHEN ADDRESSED WITH KIA THEY TRY TO COVER IT UP. THE CARPET IS GAPPED ON THE FLOOR BOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326829June 1, 2020
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 4 MPH, THE VEHICLE OVERHEATED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO NAPLETON'S NORTHLAKE KIA (3626 NORTHLAKE BLVD, PALM BEACH GARDENS, FL 33403, (561) 285-2325) WHERE THE CONTACT WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 174,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326686May 31, 2020
STEERING
CANNOT KEEP VEHICLE GOING IN STRAIGHT LINE WITHOUT MAKING CONSTANT MINOR ADJUSTMENTS. SOMETIMES, THE STEERING DOES NOT RESPOND IMMEDIATELY TO THE ADJUSTMENTS CAUSING THE VEHICLE TO WANDER DANGEROUSLY CLOSE TO THE CENTER LINE OR THE SIDE OF THE ROAD. IT WILL ALSO OVER CORRECT AT TIMES CAUSING THE DRIVER TO MAKE A MORE DRASTIC CORRECTION. DUE TO THE LACK OF RESPONSE (INTERMITTENT), MY FEAR IS THAT IT WILL FAIL TO RESPOND AT ALL. I TOOK IT TO THE SELLING DEALER AND, AFTER A VERY SHORT DRIVE, THEY SAID "NO PROBLEM FOUND." WE BOUGHT THIS CAR WITH 20,000 MILES AND IT NOW HAS 60,000. THIS PROBLEM HAS PERSISTED SINCE WE BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326687May 31, 2020
AIR BAGS
MY AIR BAG LIGHT ARE ON ALL THE TIME WHEN I START UP MY ENGINE AND MY VEHICLE HASN'T BEEN IN AN ACCIDENT AND I WAS WONDERING IS THAT NORMAL? I'VE HAVE GOTTEN MY INSPECTION AND EVERYTHING PASSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326700May 31, 2020
STRUCTURE:BODY
PASSENGER DOOR HANDLE IS DISLODGING AND NOT WORKING. CAR WAS PARKED AND IN A DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326576May 30, 2020
AIR BAGS
THE AIRBAG LIGHT IS ON. I WAS INFORMED IN AN ACCIDENT THE AIRBAG MAY NOT DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326591May 30, 2020
AIR BAGS
I GOT IN MY VEHICLE TO DRIVE IT LIKE NORMAL AND MY AIR BAG SYMBOL CAME ON AND NEVER WENT BACK OFF. NO NOISES SO FAR OR OTHER AREAS OF CONCERN. I HAD JUST STARTED UP THE VEHICLE FROM BEING STATIONARY LIKE IT IS DAILY IN THE SAME SPOT FROM WHEN I RETURN HOME FROM WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326563May 29, 2020
SERVICE BRAKES
THERE WERE A HANDFUL OCCASIONS WHERE THE EPB LIGHT WOULD COME ON, AND THE EMERGENCY BRAKE WOULD LOCK UP, WHICH RESULTED IN ME NOT BEING ABLE TO MOVE. THE FIRST TIME, I GAVE UP TRYING TO GET IT TO MOVE. LATER, MY HUSBAND TRIED, AND IT WAS BACK TO NORMAL. WE RESEARCHED IT, AND THE NEXT FEW TIMES IT HAPPENED, WE THOUGHT WE WERE JUST DOING SOMETHING WRONG. WE WOULD TRY A FEW DIFFERENT "TRICKS" (LIKE MAKING SURE YOU HAD YOUR SEAT BELT ON), AND, EVENTUALLY, IT WOULD WORK! NOT TODAY!! I WENT TO SOMEONE'S HOUSE TO PICK UP SOMETHING I HAD ORDERED FROM THEM. WHEN I GOT THERE, I ENGAGED THE PARKING BRAKE AND TURNED THE VEHICLE OFF, LIKE NORMAL. I HEARD THIS SOUND THAT SOUNDED LIKE A SAW. I THOUGHT IT WAS MY CAR, BUT AFTER I GOT OUT OF THE CAR, AND I STILL HEARD THE SOUND, I FIGURED IT WAS ACTUALLY A NEIGHBOR WORKING WITH A SAW. WHEN I WENT TO LEAVE, AND MY CAR'S EPB LIGHT WAS ON, AND I WAS FIRMLY LOCKED IN PLACE, I REALIZED THAT IT WAS NOT A SAW I HEARD. THE SOUND, WAS IN FACT, COMING FROM MY VEHICLE'S BRAKE SYSTEM. WE TRIED ANYTHING AND EVERYTHING! WE RESEARCHED WHAT OTHER PEOPLE HAVE DONE WHEN THIS HAPPENED TO THEM. WE TRIED EVERYTHING! THE WHOLE ORDEAL HAD US STUCK FOR OVER 3 HOURS WHILE WE WAITED FOR THE TOW TRUCK. CURRENTLY, IT'S SITTING AT THE KIA DEALERSHIP WAITING FOR A TECH TO LOOK AT. SO, I DON'T KNOW WHAT THE FINAL CONCLUSION IS. AND, OF COURSE, THE WARRANTY ENDS AT 60,000 MILES, AND MINE HAS ABOUT 63,000 MILES!!! I FEEL LIKE THIS HAS HAPPENED THE MAJORITY OF THE TIME ON A DRIVEWAY WITH A SLIGHT INCLINE. I'M NOT SURE IF THIS IS JUST A COINCIDENCE OR NOT. ESPECIALLY SINCE IT HAPPENED AT LEAST ONCE IN A LEVEL GROCERY STORE PARKING LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326401May 28, 2020
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING STRAIGHT DOWN A 2 LANE HIGHWAY AT APPROX. 55 MPH AND THE ENGINE ABRUPTLY SHUT OFF. HOWEVER, ALL ELECTRICAL COMPONENTS STILL WORKED, INCLUDING THE A/C, LIGHTS, AND THE NAVIGATION SCREEN. I DIDN'T EVEN HAVE TIME TO THINK ABOUT WHAT I NEEDED TO DO, BUT I WAS ABLE TO PULL INTO SOMEONE'S DRIVEWAY, AS THERE WAS NO SHOULDER ON THE HIGHWAY THAT I COULD PULL OVER ONTO. AFTER PULLING OFF OF THE HIGHWAY, I PLACED THE VEHICLE IN PARK AND I TURNED IT OFF. I TRIED TO RESTART THE VEHICLE AND EVERY LIGHT ON THE DASH WAS ILLUMINATED, BUT IT WOULD NOT START . NONE OF THE ELECTRICAL COMPONENTS WORKED NOW AFTER SHUTTING THE CAR OFF. HEARD A CLICKING SOUND WHEN BRAKES WERE APPLIED. I CHECKED OIL ON DIP STICK AND OIL WAS FINE. THE VEHICLE HAD OVER A QUARTER TANK OF GAS. NO LIGHTS APPEARED ON DASH BEFORE IT ABRUPTLY DIED. CALLED TOW TRUCK TO COME GET IT AND TAKE IT TO REPAIR SHOP. MECHANIC SAYS IT IS SHOWING THE PROBLEM COULD BE IN THE MAIN BRAIN OF THE VEHICLE, AND I WILL HAVE TO HAVE IT TOWED TO NEAREST KIA DEALER WHICH IS 2 HOURS AWAY. I JUST PURCHASED THIS VEHICLE APPROX. 3 MONTHS AGO WITH ROUGHLY 75K MILES ON IT. I AM THE SECOND OWNER WITH NO PRIOR ACCIDENTS. I AM GREATLY CONCERNED ABOUT THIS ISSUE WITH MY 2014 KIA SORENTO SXL, DUE TO THE FACT THAT IT COULD HAVE CAUSED AN ACCIDENT AND SOMEONE COULD HAVE BEEN SERIOUSLY INJURED DUE TO THE ENGINE JUST ABRUPTLY DYING. THIS NEEDS TO BE RECALLED ASAP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326284May 28, 2020
ENGINE
CAR STOPPED RUNNING, WHILE DRIVING. WAS TOWED TO REPAIR CENTER. WAS TOLD ENGINE FAILED AND NEEDS TO BE REPLACED AT A COST OF 5-10,000 DOLLARS. THIS CAR ONLY HAS 66000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326295May 28, 2020
POWER TRAIN
THE DAY AFTER I PURCHASE MY NEW KIA I HAD STARTED TO WORK THE MOTOR WAS COLD AND WHEN TRYING TO SHIFT GEARS IT SLIPPING WHEN YOU FIRST STARTED OUT UNTIL MOTOR HAS WARMED UP I TOOK IT BACK TO THE DEALERSHIP AND THEY STAYED TO JUST DRIVE IT UNTIL THE FIRST OIL CHANGE AND THEY WOULD CHECK ON IT THEN I FEEL THAT THE CAR IS GOING BACK DOWN WHEN DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326334May 28, 2020
ENGINE
I PURCHASED THE VEHICLE IN 2017 WITH 60,000 MILES. THE TRUCK JUST HIT 100,000 MILES NOT TO LONG AGO. WHILE LEAVING THE BANK, I ACCELERATED, AND WHILE DOING SO THE TRUCK JUST SHUT OFF ON ME, NO WARNING LIGHTS AND IT DID NOT OVERHEAT. I MANAGED TO GET TO THE SIDE OF THE ROAD (THANK GOD BECAUSE IT WAS A BUSY ROAD AND I HAD MY TWO KIDS WITH ME) AND TRIED TO START THE CAR AGAIN AND NOTHING. I HAD THE CAR TOWED TO THE DEALERSHIP THAT I BOUGHT IT FROM WHERE THEY STATED THE ENGINE WAS LOCKED. I STILL OWED MONEY ON THE CAR, SO I HAD TO GET A BRAND NEW CAR WITH MY NEGATIVE EQUITY AND AM NOW STUCK WITH EXTREMELY HIGH PAYMENT. AFTER THE INCIDENT I RESEARCHED ABOUT THE KIA SORENTO S AND SEE THAT MANY PEOPLE HAVE THIS SAME PROBLEM. I HAD ROUTINE OIL CHANGES, BUT BECAUSE THEY WEREN'T AT THE DEALERSHIP THEY STATED THERE WAS NOTHING THEY COULD DO. SOMETHING HAS TO BE DONE ABOUT THIS. ME AND MY CHILDREN COULD HAVE BEEN INVOLVED IN A VERY SERIOUS ACCIDENT BY THE TRUCK JUST SHUTTING DOWN. I WOULD LIKE TO OPEN A SMALL CLAIMS CASE, AS I WAS PUT IN A BAD PREDICAMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325958May 26, 2020
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY ON SEVERAL OCCASIONS. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326025May 26, 2020
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. KIA OF CARSON (22020 RECREATION RD, CARSON, CA 90745) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326068May 26, 2020
POWER TRAIN
THE TRANSMISSION WILL ACT IN A VERY ERRATIC MANNER WHEN THE CAR IS FIRST DRIVEN AFTER SITTING COLD FOR SEVERAL HOURS. THIS PROBLEM APPEARS WHEN ACCELERATING, AND PERSISTS UNTIL THE CAR HAS BEEN DRIVEN A FEW MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325684May 24, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY CAR STARTED STUTTERING AND THEN THE CHECK ENGINE LIGHT CAME ON AND STARTED FLASHING. GOT THE CODE READ AT A KIA DEALERSHIP AND IT WAS DETERMINED THROUGH A DIAGNOSTIC THAT WE NEEDED A NEW ENGINE. WE REPLACED THE ENGINE AND THE CAR IS STILL STUTTERING AND HAVING GAS MILEAGE ISSUES. WHEN THE CHECK ENGINE LIGHT FLASHES, MY GAS MILEAGE IS AFFECTED AND WHEN THE CHECK ENGINE LIGHT STAYS ON, MY VEHICLE RUNS NORMAL. MY VEHICLE STARTS STUTTERING AT AROUND 30-35 MPH, WHEN IT'S FIRST STARTED AND DRIVEN, IT STUTTERS. MY CHECK ENGINE LIGHT WILL ALSO RANDOMLY START BLINKING WHEN DRIVING ON THE FREEWAY AND LOOSE POWER MOMENTARILY, THEN WHEN I ACCELERATE, IT FEELS LIKE IT'S CHOKING OR SPUTTERING AND STRUGGLING TO MAINTAIN SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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