Kia Sorento Complaints

10,397 consumer complaints on file.

#11338997July 13, 2020
ENGINE
SINCE 2/2020 I HAVE BEEN BACK AND FORTH TO THE DEALERSHIP MULTIPLE TIMES FOR MY CHECK ENGINE LIGHT. THE DEALERSHIP HAS REPLACED MULTIPLE DIFFERENT PARTS BUT THE LIGHT CONTINUES TO COME BACK ON. THE DEALERSHIP HAS BEEN IN CONTACT WITH KIA CORPORATE MECHANICS AND THEY DO NOT SEEM TO KNOW WHAT THE PROBLEM IS AS WELL. I AM VERY FRUSTRATED BECAUSE I HAVE ALSO REACHED OUT TO KIA CORPORATE OFFICE AND THEY HAVE BEEN OF NO ASSISTANCE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND HAS VOICED THIS CONCERN MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339130July 13, 2020
FUEL/PROPULSION SYSTEM
DEALER SAID FUEL TANK HAD TO BE REPLACED DUE TO PITTING AND CORROSION. PLEASE NOTE THAT THE SECTION OF THE TANK THAT IS SHOWING SIGNS OF CORROSION AND LEAKING ARE INSIDE THE PASSENGER COMPARTMENT. SPECIFICALLY UNDER THE REAR PASSENGER SEAT. THE VEHICLE WAS AT THE DEALER BECAUSE THE CHECK ENGINE LIGHT WAS ON. VIDEO IS AVAILABLE AND WE WILL BE ADVISING DEALER TO RETURN THE DAMAGED FUEL TANK TO US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339161July 13, 2020
ENGINE
TL* THE CONTACT OWNS 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE OIL LEVEL WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND TURNED OFF AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE SHUDDERED WHILE IDLING. THE VEHICLE WAS TAKEN TO SMITH CHEVROLET INC (1911 EASTERN AVE, GALLIPOLIS, OH 45631) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE BEARINGS WERE DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA HOTLINE TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339227July 13, 2020
AIR BAGS
AFTER DRIVING THE CAR APPROXIMATELY 25 HIGHWAY MI. AIRBAG INDICATION LIGHT ILLUMINATED ON DASH, WHILE CAR WAS IN MOTION, AND WOULD NOT GO OUT. AFTER ARRIVING AT DESTINATION AND PARKING AND SHUTTING OFF CAR, RESTARTED ENGINE AGAIN STATIONARY, AIRBAG INDICATION LIGHT ILLUMINATED ON DASH UNTIL SEATBELT INDICATION FINISHED FLASHING, THEN TURNED OFF ONLY TO RE-ILLUMINATE AFTER A COUPLE SECONDS AND STAY LIGHT. SHUT OFF CAR, REMOVED AIRBAG FUSE (15A) AND RESTARTED VEHICLE STATIONARY, RESULTED IN INDICATION REMAINING ILLUMINATED THE ENTIRE TIME AFTER STARTING CAR (INSTEAD OF SHUTTING OFF AND COMING BACK ON AFTER SEATBELT INDICATOR SHUT OFF). SHUT OFF CAR, REPLACED AIRBAG FUSE (15A) AND RESTARTED VEHICLE, RESULTED IN INDICATION LIGHT ILLUMINATED ON DASH UNTIL SEATBELT INDICATION FINISHED FLASHING, THEN TURNED OFF ONLY TO RE-ILLUMINATE AFTER A COUPLE SECONDS AND STAY LIGHT. ADDITIONAL INFO: CAR HAS 130K MILES, BUT ENGINE WAS REPLACED AT ~115K UNDER WARRANTY, SO ENGINE IS ONLY ~15K OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338841July 12, 2020
ENGINE
MY ENGINE STARTED KNOCKING WHEN I GOT OFF THE HIGHWAY AND STOPPED TO MAKE A LEFT TURN. I GOT TO WORK AND WAITED A FEW HOURS THEN CHECKED THE OIL. I FOUND THE OIL WAS LOW AND ADDED MORE, I TURNED THE VEHICLE ON AND STILL HEARD THE KNOCKING. I HAVE BEEN HAVING A LOT OF ISSUES WITH KEEPING OIL IN MY VEHICLE, THERE ARE NO LEAKS, DRIPS OR ANYTHING ON THE GROUND. I HAVE NOTICED WATER LIKE LIQUID DRIPPING FROM AROUND THE EXHAUST JUST REAR OF THE OIL PAN AND FRAME AND MY RPMS DROP WHEN FROM ABOUT 800 TO LESS THE 500 WHEN STATIONARY. I KEEP UP WITH ALL THE OIL CHANGES WITH THE KIA DEALERSHIP IN MY TOWN, DID WHAT RECALLS WERE REQUESTED BY KIA. MY VEHICLE HAS APPROXIMATELY 143,800 MILES. I CHECKED FOR ANY RECALLS AND FOUND MY VIN NUMBER WAS UNRELATED TO ANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338745July 11, 2020
UNKNOWN OR OTHER
THIS VEHICLE WAS BROUGHT IN FOR REPAIR FOR THE PUBLISHED RECALL AND NOW THE VEHICLE DOES NOT WORK. THE DEALERSHIP TRIED TO EXTORT MONEY TO FIX THE VEHICLE BY SAYING SOMETHING WAS WRONG WITH THE STARTER AFTER THEY COULD NOT START THE CAR. THE CAR WORKED FINE BEFORE IT WAS BROUGHT IN AND NOW ELDERLY OWNERS ARE WITHOUT TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338774July 11, 2020
ENGINE
WE WERE DRIVING BACK FROM A POST OP SURGERY APPOINTMENT WHEN THE CHECK ENGINE LIGHT STARTED FLASHING. IT HAS NEVER GONE OFF BEFORE. WE STOPPED AT THE NEAREST AUTO SHOP AND THE CONNECTING ROD BEARING IS BAD IN THE ENGINE AND A WHILE NEW ENGINE IS NEEDED. THIS IS A KNOWN RECALL FOR THIS CAR, MAKE, MODEL, AND YEAR. SOMEHOW IT DOES NOT INCLUDE MY VIN NUMBER IN THE RECALL, BUT WE ARE HAVING THE SAME EXACT PROBLEM. I HAVE INVOICES STATING THIS FROM THE AUTO SHOP I CAN EMAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338799July 11, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I'VE REPLACED THE DRIVER SIDE LOW BEAM HEADLIGHT 4 TIMES IN 2 MONTHS AND THE DRIVER SIDE FRONT TURN SIGNAL TWICE DURING THE SAME SPAN. THERE SEEMS TO BE A SHORT AS THE HEADLIGHT WILL WORK UNTIL I USE THE TURN SIGNAL WHILE THE HEADLIGHTS ARE ON. THE HEADLIGHT BURNS OUT AND THEN THE TURN SIGNAL ONLY FLASHES WHEN THE SWITCH FOR THE HEADLIGHTS IS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338583July 10, 2020
ENGINE
MY 2014 KIA SORENTO STARTED TO MAKE KNOCKING SOUND AND I TOOK IT TO THE DEALER TO CHECK OUT. CHECK ENGINE LIGHT DID NOT COME ON OR ANY OTHER WARNING SIGNS. AFTER CHECKING SERVICE DEPARTMENT SAID THAT THE ENGINE NEEDS TO BE REPLACED AND IT SOUNDS LIKE THERE ARE METAL PIECES IN THE ENGINE. THEY ALSO SAID THAT KIA SORRENTO 4 CYLINDER HAD THE SAME PROBLEM AND IT WAS RECALLED BUT NOT THE 6 CYLINDER. THEY ALSO ADVISED ME NOT TO DRIVE TOO LONG BECAUSE THE ENGINE MAY STALL. THEY QUOTE ME $7000 TO REPLACE THE ENGINE OR SUGGESTED TO TRADE IN FOR A DIFFERENT CAR. I BROUGHT THE CAR HOME AND TOWED IT TO A LOCAL MECHANIC AND THEY SAID THE SAME THING AND ASKED ME TO CALL KIA USA AND FILE A COMPLAINT. THEY SAID THAT THERE ARE LOT OF TSB'S ON THIS 2014 KIA SORRENTO. ACCORDING TO KIA DEALERSHIP NOTES THEY SAY "CONNECTING ROD FAILURE"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338644July 10, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
LOSE OF POWER. MECHANICAL PUT IN COMPUTER. TURBO DEFECTIVE. TOLD SHOULDN'T DRIVE, AS LOSE OF POWER WHILE DRIVING, SEVERE SAFETY ISSUE. THIS ISSUE IS APPLICABLE TOWARD DRIVER AND ORHER VEHICLES AND ITS DRIVER/PASSENGERS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338107July 8, 2020
UNKNOWN OR OTHER
DOORS WILL NOT OPEN FROM THE OUTSIDE. THIS IS THE THIRD TIME THIS HAS HAPPENED FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337949July 7, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2018 KIA SORENTO RANDOMLY TURN OFF. IT'S HAPPENED AT LEAST 20 TIMES IN THE PAST SIX MONTHS. IT HAPPENS BOTH DAY AND NIGHT. THE LIGHTS ARE SET TO AUTO. ALTHOUGH THE EVEN APPEARS TO BE RANDOM, IT IS WHILE THE CAR IS IN MOTION AND HAS HAPPED WHILE DRIVING IN PARKING LOTS AS WELL AS MAJOR HIGHWAYS. IN ORDER FOR THE LIGHTS TO COME BACK ON, I HAVE TO USE TURN THE KNOB TO OFF THEN BACK ON. WHEN THE LIGHTS TURN OFF AT NIGHT I CAN NOT SEE ANYTHING AROUND ME NOR CAN ANYONE ELSE SEE ME. I DID CONTACT KIA AND THEY RAN DIAGNOSTIC TESTING BUT COULD NOT FIND THE SOURCE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337606July 6, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
NOTICED PEELING AND FLAKING OF PAINT ON ROOF AFTER WASHING. USED NON ABRASIVE MICRO FIBER HANDHELD CAR WASH MITT AND TURTLE WAX CAR SOAP. BACKUP CAMERA IS INOPERABLE. BOTH CONDITIONS (PREMATURE FLAKING OF PAINT AND BACKUP CAMERA BECOMING INOPERABLE) ARE KNOWN BY KIA FOR THIS MAKE/MODEL. NO RESOLUTION IS AVAILABLE OTHER THAN TO REPAINT/REPAIR THESE ITEMS AT OWNER'S EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337642July 6, 2020
AIR BAGS
I WAS DRIVING ONE DAY ON THE HIGHWAY AND THE AIRBAG LIGHT CAME ON FOR NO REASON. I WAITED A FEW DAYS TO SEE IF THE INDICATOR LIGHT WOULD GO OUT AND IT DIDN'T. I AM AFRAID IF I GET INTO AN ACCIDENT THE AIRBAGS WON'T FUNCTION PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337700July 6, 2020
ENGINE
ENGINE STARTING KNOCKING/TICKING. CAR THEN STALLED ON THE HIGHWAY. WAS ABLE TO RESTART & DRIVE TO EXIT. CAR WAS TOWED TO DEALER WHERE PER TEST, ENGINE LOCKED UP. DEALER INFORMED NEEDED NEW ENGINE. NOT COVERED BY RECALL AS NOT GDI ENGINE BUT KIA WOULD NOT ANSWER WHY ONLY GDI ENGINE EVEN THOUGH SAME BLOCK(2.4).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337770July 6, 2020
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLAMPS FAILED TO REMAIN ILLUMINATED WITH THE HEADLAMP SWITCH IN THE AUTO POSITION. THE TURN SIGNALS WERE ALSO INOPERABLE. THE CONTACT STATED THAT HEADLIGHT SUGGESTED MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE HEADLAMPS OPERATED AS DESIGNED WITH THE HEADLAMP SWITCH IN THE ON POSITION. THE VEHICLE WAS TAKEN TO GREENWAY KIA WEST LOCATED AT (8701 E COLONIAL DR, ORLANDO, FL 32817) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MULTI-FUNCTION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337417July 4, 2020
ENGINE, POWER TRAIN
WHEN PULLING OUT ONTO THE ROAD PUSHING ON THE ACCELERATOR THE VEHICLE WONT ACCELERATE ,PUSHING DOWN ON THE ACCELERATOR ANOTHER 1/8 OF AN INCH AND THE VEHICLE WILL TAKE OFF VERY FAST, ALSO IT FEELS LIKE A MISFIRE AT SLOW SPEEDS.IT HAPPENS ALWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331810June 30, 2020
SEAT BELTS
I NOTICED MY REAR SEATBELT HAD A SEVERE TEAR. I TOOK THE VEHICLE TO A CERTIFIED LIA DEALERSHIP TO HAVE THE DAMAGE ASSESSED. THE TECHNICIAN EXPLAINED THAT DUE TO SEATBELTS BEING EXTREMELY DURABLE, THIS WAS THE CAUSE OF A DEFECTIVE SEATBELT RETRACTOR. ONCE THE SEATBELT TORE, THE AIRBAG LIGHT CAME ON AND LOCKED THE SEATBELT IN PLACE. THE SEATBELT IS UNABLE TO BE USED. ANY PASSENGER WOULD BE INJURED OR POTENTIALLY FACE DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331398June 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE DECELERATED INDEPENDENTLY AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331407June 29, 2020
ELECTRICAL SYSTEM
THE POWER WINDOWS ARE A SAFETY HAZARD. THEY ARE ALL ON AN AUTOMATIC FEATURE, SO WHEN YOU TOUCH THE BUTTON THEY WILL EITHER GO DOWN OR GO UP ALL THE WAY, AND YOU CANNOT STOP THEM. IT'S IMPOSSIBLE TO PUT THE WINDOW DOWN OR UP PART OF THE WAY. MY CHILD'S FINGER GOT CAUGHT IN THE WINDOW WHEN I TRIED TO RAISE IT UP HALF WAY. I TOOK THE CAR TO A KIA DEALERSHIP, AND THE SERVICE ADVISOR TOLD ME THAT'S THE WAY KIA DESIGNED IT, NOTHING CAN BE DONE. THEN I SAW THERE IS A CLASS ACTION LAWSUIT BEING HANDLED BY A LAW FIRM BASED ON KIA AND HYUNDAI MODELS FROM 2016-2020. I HAVE NEVER HAD A CAR THAT HAD THIS RIDICULOUS AND DANGEROUS PROBLEM. KIA NEEDS TO BE PROSECUTED. HTTPS://TOPCLASSACTIONS.COM/LAWSUIT-SETTLEMENTS/AUTO-NEWS/VEHICLE-SAFETY-DEFECT-CLASS-ACTION-LAWSUIT-INVESTIGATION/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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