Kia Sorento Complaints

10,397 consumer complaints on file.

#11343781August 6, 2020
ENGINE
OIL CONSUMED AT AN ALARMING RATE. I HAD MY OIL CHANGED NOT EVEN 1000 MILES AGO AND THE ENTIRE 5 LITERS WERE CONSUMED AND THE ENGINE WAS BONE DRY. THIS HAS BEEN OBSERVED OVER THE PAST THREE OIL CHANGES (ROUGHLY 36000 MILES ON). I WAS COMING DOWN A HILL AT ROUGHLY 35 MPH AND THE OIL LIGHT BLINKED. AS SOON AS I GOT HOME I CHECKED AND THE ENGINE HAD NO OIL IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343560August 5, 2020
ENGINE
UPON A COLD STAR, ENGINE RATTLES LOUDLY. THIS WAS DETERMINED TO BE A TIMING CHAIN TENSIONER. THIS IS A KNOWN PROBLEM I KIA'S ACROSS MANY MODELS. SOMEHOW THE SORENTO WAS EXCLUDED. OF COURSE OUR VEHICLE IS AT 101,000 MILES AND KIA NOT ONLY REFUSES TO COVER IT, THE WANT $3100 TO MAKE THE REPAIRS. I CONTACTED KIA CORPORATE, THE LED ME ON AND CHANGED THEIR STORY 3 TIMES OVER 2 WEEKS AND ULTIMATELY DECLINED TO HELP. THIS IS A KNOW PROBLEM AND THERE ARE OTHER ADVISORIES WITH OTHER MODELS. IT'S THE SAME TENSIONER, I DON'T KNOW HOW THEY CAN PICK AND CHOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343232August 4, 2020
SERVICE BRAKES, SEAT BELTS
ON 7/25/2020, MY 2019 KIA SORENTO HAD COMPLETE BRAKE FAILURE, FOR THE THIRD TIME IN 4 MONTHS. I TOOK MY SORENTO TO MY DEALERSHIP SERVICE DEPARTMENT WHERE I WAS TOLD THAT THE PROBLEM WAS A "DEFORMED BOOSTER BRAKES VACUUM HOSE"WHICH THEY REPLACED (2 DAYS IN THE SHOP MARCH 23RD TOO MUCH 25TH). ON JULY 13, 2020 IT HAPPENED AGAIN AND THE CAR WAS BACK AT THE DEALERSHIP SERVICE DEPARTMENT, FOR THE SECOND TIME. A WEEK LATER(JULY 25TH) THEY CALL TO ME TO PICK UP THE CAR. THE SERVICE MANAGER INFORMED ME THAT THEY HAD REPLACE THE HOST WITH AN UPDATED VACUUM HOSE, AND THAT KIA COOPERATION ENGINEERS WERE AWARE OF THIS PROBLEM. ON SATURDAY 5 DAYS AFTER HAVING THE VEHICLE BACK FROM THE SERVICE DEPARTMENT, THE BRAKES FAILED AGAIN COMPLETELY WHILE I WAS DRIVING, WHICH RESULTED IN A ACCIDENT. MY INSURANCE COMPANY IS CALLING IT A TOTAL LOST. MY CAR IS A LEASE WITH 9,800 MILES ONLY.I HAVE HAD THE CAR FOR 1 YEAR ONLY. MY WAS NOT THE ONLY KIA SORENTO BROUGHT BACK TO THE DEALERSHIP WITH THE SAME PROBLEM. WHAT SHOULD I DO?
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11343266August 4, 2020
POWER TRAIN
THE KIA WILL NOT SHIFT OUT OF PARK. TOOK IT TO A SHOP AND THEY SAID IT WAS A SOLENOID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343369August 4, 2020
UNKNOWN OR OTHER
MY VEHICLE WAS EXPERIENCING SEVERAL ISSUES CAUSING THE CHECK ENGINE LIGHT TO TURN ON. I TOOK THE VEHICLE FOR RECALL REPAIR TODAY AND ALL TROUBLE CODES AND ISSUES RESOLVED THEMSELVES. I BELIEVE THE ELECTRICAL ISSUES ALSO CAUSED FAILURE OF THE AIR CONDITIONER COMPRESSOR THAT HAS BEEN REPLACED TWICE AND IMMEDIATELY BURNED UP. THESE ISSUES HAVE COST $500+ TO ATTEMPT TO REPAIR AND I BELIEVE KIA SHOULD BE RESPONSIBLE DUE TO FAULTY WIRING. KIA DENIES THE ISSUE IS RELATED, HOWEVER, RESOLUTION OF MANY ISSUES UPON RECALL REPAIR TELL ME THEY ARE WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343129August 4, 2020
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHEN IT'S HUMID OUTSIDE OR THERE IS ANY KIND OF MOISTURE IN THE AIR MY CHECK ENGINE LIGHT COMES ON ALONG WITH THE ESC LIGHT. THE CAR SEEMS BOGGED DOWN AND WONT GO ABOVE 2000 RPM. IT TAKES 15 MINUTES JUST TO GET THE CAR UP TO 50 MPH AND THATS WITH THE GAS PEDDLE PUSHED ALL THE WAY TO THE FLOOR. IT DOES IT MAINLY WHEN I'M DRIVING ON THE HIGHWAY WHICH IS SCARY. IT LOOSES MOST OF ITS ACCELERATION POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342879August 3, 2020
EXTERIOR LIGHTING
MULTIPLE TIMES, WITH VEHICLE IN PARKED, WITH THE LIGHTING SETTINGS SET TO "AUTO", THE HEADLIGHTS HAVE TURNED "ON" BY THEMSELVES WITH THE CAR LOCKED AND EMPTY MORE THAN 4 TIMES THAT I KNOW OF - COULD HAVE DRAINED BATTERY OVERNIGHT IF I DID NOT CATCH AND CYCLED LOCK MECHANISM. MULTIPLE TIMES, WITH VEHICLE IN MOTION, WITH THE LIGHTING SETTINGS SET TO "AUTO", THE HEADLIGHTS HAVE CYCLED RANDOMLY FROM OFF TO ON, AND VICE VERSA, AND QUICKLY REVERSING TO NORMAL OPERATION AGAIN MORE THAN 10 TIMES THAT I HAVE NOTICED WHEN IT SHOULD NOT HAVE HAPPENED (BY AUGUST 2ND 2020), BOTH DURING DAYTIME AND NIGHT EXTERNAL LIGHTING CONDITIONS, BOTH ON ROADS AND HIGHWAYS. NOTE THAT WHEN THIS HAPPENED, THE LIGHTING LEVEL OUTSIDE DID NOT WARRANT A CHANGE IN CONDITION. PROBABLY AN ELECTRICAL DEFECT WITH THE AUTOMATIC EXTERNAL LIGHT LEVEL DETECTOR. COULD CAUSE AN ACCIDENT WHEN HEADLIGHTS TURN OFF BY THEMSELVES AT NIGHT WHILE DRIVING ON ROADS OR HIGHWAYS. THIS HAPPENS RANDOMLY WITH WIDE TIME SPACING (10+ DAYS BETWEEN OCCURRENCES). VEHICLE HAS 70800 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342974August 3, 2020
STRUCTURE:BODY
PEARL WHITE PAINT ON 2016 KIA SORENTO IS RAPIDLY PEELING OFF SINCE MARCH 2020. ONE HUGE SPOT ON DRIVERS SIDE BUMPER IS THE BIGGEST AND HAS HUGE CHUNKS THAT PEEL OFF. THERE IS ANOTHER SPOT ON THE PASSAGES SIDE BUMPER AND A FEW OTHER SPOTS ON BUMPER AND HOOD THAT ARE STARTING TO BUBBLE UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342800August 2, 2020
ENGINE
CURRENTLY, THERE IS AN ENGINE RECALL ON THE 2015-2018 KIA SORENTO, WHICH RESULTS IN PREMATURE ROD WEARING AND POTENTIAL ENGINE FIRES. WITHIN A FEW WEEKS OF HAVING THE VEHICLE, BRAND NEW OFF THE LOT, THE ENGINE NOISES (TAPPING/KNOCKING) WERE NOTICED BY A FAMILY MEMBER. IT WAS REPORTED TO KIA WITHIN THE FIRST 3,500 MILES ON THE VEHICLE, WHO ADVISED ME INITIALLY THAT THE SOUNDS WERE BECAUSE THE ENGINE WAS NEW AND BREAKING IN AND THAT THE SOUNDS WERE NORMAL. IN JANUARY 2019, I WAS ADVISED WHEN I BROUGHT THE CAR IN FOR THEIR COURTESY INSPECTION THAT THERE WAS A RECALL AND THEY NEEDED TO PERFORM A SOFTWARE UPDATE ON THE VEHICLES ECM THAT IS SUPPOSED TO TURN THE VEHICLE INTO LIMP MODE TO WARN THE DRIVER OF A POTENTIAL ENGINE FIRE BEFORE IT HAPPENS. KIA PERFORMED THE UPDATE AND THE ENGINE NOISES STILL PERSIST. THE TECHNICIAN CLAIMED HE INSPECTED THE VEHICLE AND REPORTED THAT IT WAS PERFORMING AS INTENDED AND THAT HE DID NOT HEAR THE NOISE. LATELY THE NOISES HAVE BEEN MORE FREQUENT, SO AS A SAFETY CONCERN I BROUGHT THE VEHICLE BACK INTO KIA FOR INSPECTION. NOW THE DEALERSHIP AND MANUFACTURER INSTEAD OF CHECKING AND CONFIRMING THE SAFENESS OF THE VEHICLE, IS BLAMING AN AFTERMARKET OIL FILTER AND SYNTHETIC OIL AS THE CAUSE OF THE ENGINE ISSUES, NOT THEIR ENGINE ISSUES THAT RECALLED THOUSANDS OF CARS AND RESULTED IN ENGINE FIRES. MOREOVER, KIA NOT ONLY REFUSES TO PROVIDE ME WITH THE DIAGNOSTIC REPORT AND SUPPOSEDLY OIL PRESSURE TEST THAT THEY CLAIM TO HAVE BEEN PERFORMED THAT GAVE THEM THOSE RESULTS, THEY ALSO REFUSE TO CONFIRM TO WHETHER THE CAR IS SAFE TO BE ON THE ROAD. THIS IS A SAFETY HAZARD; ENGINE FIRES ARE REAL WHICH CAN SEVERELY INJURE OR KILL THE OCCUPANTS OF A VEHICLE. THE MANUFACTURER AND THE DEALER REFUSE TO ADDRESS THIS HAZARD AND IT NEEDS TO BE INVESTIGATED, FOR CONSUMER SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342802August 2, 2020
EXTERIOR LIGHTING
PASSENGER HEAD LIGHT KEEP BURNING OUT AS SOON AS I REPLACE IT IT SMELLS LIKE WIRES ARE BURNING AND WHEN I DRIVE ANY BUMPS WILL MAKE THE HEAD LIGHTS FLICKER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342822August 2, 2020
STRUCTURE:BODY
PAINT IS PEELING ALL OVER AND RUSTING THE CAR. PEARL WHITE COLOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342828August 2, 2020
POWER TRAIN
TRANSMISSION STUTTERS OR HESITATES WHEN SHIFTING, AND IT IS ESPECIALLY BAD UNTIL THE CAR HAS BEEN DRIVEN FOR AT LEAST 10 MINUTES. IT IS WORST WHEN SHIFTING FROM 1ST TO 2ND AND 2ND TO 3RD. I HAVE ONLY OWNED THE CAR FOR TWO MONTHS AND IT HAS ACTED THIS WAY FROM DAY ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342823August 2, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
ON MARCH 1, 2020, I WENT OUT TO GET IN MY CAR AND NOTICED A 10" SWATCH OF PAINT MISSING ON THE DRIVERS SIDE OF MY CAR BETWEEN THE WINDSHIELD AND DRIVERS SIDE WINDOW. APROXIMATELY 4 DAYS LATER, I NOTICED THE SAME THING ON THE PASSENGER SIDE.I WAS VERY UPSET AS IT IS ONLY A 2014, I HAVE BABIED IT AND LOVE IT. TO HAVE IT LOOK LIKE THIS IS VERY DISTRESSING AND I HAVE NOT HAD THIS HAPPEN TO ANY OTHER CAR I HAVE OWNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342839August 2, 2020
EXTERIOR LIGHTING
KEEPS BLOWING OUT LOW BEAM HEAD LITES. REPLACED FOUR TIMES IN THE LAST YEAR. TOOK IN TO DEALER TO LOOK AT. WAS TOLD NOTHING THEY COULD DO ABOUT IT. I FOUND OUT BY ONLINE RESEARCH THAT THIS IS NOT JUST A COUPLE REPORTS. IT IS DANGEROUS AT NITE WE HAVE TO DRIVE WITH DAYLITES. NOT BRIGHT ENOUGH FOR DRIVING. IT IS A SAFETY ISSUE. KIA WILL NOT DO ANYTHING TO FIX PROBLEM THAT IS A SAFETY ISSUE.NEEDS GOVERNMENT INVESTIGATION BEFORE SOMEONE GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342661August 1, 2020
ENGINE
I HAVE A 2011 KIA SORENTO AND CHECKED TO SEE IF ANY RECALLS HAVE BEEN MADE ON THE MOTOR. NO RECALLS HAVE BEEN ON THE MOTORS. BUT SEVERAL COMPLAINTS ABOUT THE MOTOR SMOKING AND LOSING POWER. I FEEL LIKE KIA SHOULD REPLACE THOSE MOTORS BEFORE SOMEONE GETS KILLED, BECAUSE LOSE OF POWER! I WAS DRIVING DOWN A 4 LANE HIGHWAY AND WENT TO CHANGE LANES AND MY CAR WOULD NOT GO. I COULD PUSH THE GAS PEDDLE AND IT WOULDN'T GO ANY FASTER. THANK GOODNESS I WASN'T FAR FROM MY HOME! IT WENT INTO LIMP MODE. SO I HAD TO LIMP IT HOME. THIS COULD HAVE BEEN A BAD SITUATION HAD I NOT BEEN ABLE TO GET ON THE SHOULDER OF THE HIGHWAY! I'VE TALKED TO SEVERAL PEOPLE THAT HAVE HEARD OF THIS HAPPENING TO THEIR KIA SERENTO. KIA NEEDS TO RECALL THESE MOTORS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342467July 31, 2020
SERVICE BRAKES, ENGINE, POWER TRAIN
WHEN ACCELERATING FROM STOP (19TH AVE AND VINEYARD) THE CAR WILL HESITATE THEN TAKE OFF AT A FAST RATE OF SPEED. THERE HAS BEEN INSTANCES WHERE THE BRAKE SYSTEM HESITATES TO STOP, ALMOST LIKE A DELAYED REACTION (MOSTLY WHILE TRAVELING ON LOCAL STREETS SUCH AS WEST BOUND BASELINE RD). THE BRAKES SQUILL (ALL THE TIME WHEN BRAKING) SO BAD AND SO LOUD. I FEEL LIKE I'VE BEEN RIPPED OFF ON A CAR THAT'S ALREADY GIVING PROBLEMS LESS THAN SIX MONTHS OF PURCHASE. THE CITY OF ALL INSTANCES IS PHOENIX, AZ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342493July 31, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE DANGEROUSLY DIM. THEY HAVE ALREADY BEEN REPLACED ONCE, I DO NOT BELIEVE IT IS THE BULB AS IIHS HAS RATED THESE LIGHTS ON THIS MODEL AS POOR AS WELL. WHILE DRIVING ON ANY ROAD WITHOUT REFLECTORS OR OVERHEAD LIGHTS IN THE EVENING IT IS VERY HARD TO SEE THE PAINTED LINES. I FEEL VERY UNSAFE ON PAVED COUNTRY ROADS, EVEN ONES THAT ARE STRAIGHT FOR MILES. TURNS FEEL MORE DANGEROUS, AND THIS IS EVEN A PROBLEM ON THE HIGHWAY IN MAJOR CITIES WHERE NO OVERHEAD ILLUMINATION IS PRESENT ON THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342576July 31, 2020
EXTERIOR LIGHTING
AT RANDOM TIMES, ALL AT DIFFERENT SPEEDS AND DIFFERENT TIMES OF THE DAY, MY EXTERIOR LIGHTS WILL TURN OFF ON THEIR OWN. I ALWAYS KEEP MY LIGHTS SET TO AUTO. THIS HAS HAPPENED QUITE A FEW TIMES WHILE DRIVING AT NIGHT, WHICH HAS ALMOST CAUSED A FEW ACCIDENTS WHEN I FIND MYSELF IN THE PITCH BLACK, WHEN I WASN'T AROUND ANY STREET LAMPS. SOMETIMES THE LIGHTS WILL COME BACK ON WHEN I SWITCH THE LIGHTS TO OFF AND THEN BACK TO AUTO. BUT NOT ALWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342613July 31, 2020
ENGINE, EXTERIOR LIGHTING
I PURCHASED THE CAR AS USED IN 2019 AND NO ACTIVE RECALLS WERE LISTED AND STILL ARENT. A BOUT A MONTH LATER I NOTICED MY LOW OIL PRESSURE LIGHT WAS POPPING ON AND OFF AT RANDOM INTERVALS WHILE DRIVING ON CITY AND RURAL PAVED ROADSI CHECKED AND ENGINE WAS EMPTY OF OIL. OIL WAS REPLACED AND TWO WEEK LATER THE SAME THING. MY 4TH CYLINDER HAS NOW DIED . THE SPARK PLUGS WERE REPLACED AND IT WAS FINE FOR TWO WEEKS THEN STOPPED WORKING AGAIN WHILE I WAS ON THE HIGHWAY. REPLACED COIL PACK BUT THIS DID NOT CHANGE ANYTHING. UPON INVESTIGATION I FOUND OUT THE ENGINE HAD BEEN RECALLED BUT NO EVIDENCE OR RECALL WAS SHOWING FOR THIS VEHICLE. PER WEBSITE REPLACED ENGINES HAVE BRIGHT ORANGE DIP STICK FOR THE OIL WHICH THIS VEHICLE DOES, BUT ALL THE PROBLEMS ASSOCIATED WITH ORIGINAL RECALL INFORMATION EXISTS. I FILED COMPLAINT WITH KIA ONLY TO BE DIRECTED TO A DEALERSHIP. THE FRONT LEFT LOW BEAM HAS BURNT OUT TWICE WITHIN 6 MONTHS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342176July 29, 2020
ENGINE
MY KIA SORENTO 2012 ENGINE SUDDENLY CAUGHT FIRE WHILE DRIVING ON A MAJOR DESERT HIGHWAY WHICH MY INSURANCE UPON INSPECTION DETERMINED IT WAS CAUSED BY A PISTON ROD PIERCING THE ENGINE WHICH ALTHOUGH OTHER KIA MODELS ARE PART OF A RECALL AND CLASS ACTION LAWSUIT, MY VIN WAS NOT INCLUDED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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