Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11340693July 21, 2020
ENGINE
I GOT THIS SORENTO WHEN IT HAD 32 THOUSAND MILES I HAVE PUT ALMOST 30 THOUSAND ON IT BUT EVERY SENCE I HAVE OWNED IT IT HAS USED ALMOST 2 QUARTS OF OIL AT ABOUT 25 HUNDRED MILES I CHAGE IT AT 25 HUNDRED MILES BUT DONT NO WHY IT USES OIL LIKE THAT I HAVE HAD IT A LITTLE OVER TWO YEARS I BELEAVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339606July 15, 2020
ENGINE
THE ENGINE SEIZED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339414July 14, 2020
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE INSPECTED FOR THE TPMS (TIRE PRESSURE MONITORING SYSTEM) WARNING LIGHT BEING ILLUMINATED. THE CONTACT WAS INFORMED THAT THE TIRES FUNCTIONED AS DESIGNED AND THAT NO DEFECTS WERE FOUND IN THE TIRES. NEITHER THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331202June 27, 2020
EQUIPMENT:ELECTRICAL:INFOTAINMENT, UNKNOWN OR OTHER
CAR MULTIMEDIA SYSTEM INCLUDES BLUE TOOTH RADIO A GPS STOPPED WORKING AND I CAN NOT USE BLUE TOOTH AND DIRECTION MAPS MY MECHANIC ASKED THE KIA MECHANIIC AND WAS TOLD IT IS A COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329694June 19, 2020
ENGINE
ENGINE VALVE IT'S DETACHED! CAR WAS RUNNING FINE SINCE PURCHASED USED BACK IN OCT 2019 WITH THIRTY ONE THOUSAND MILES. I WAS SOLD THE CAR WITH THE PRETENSE OF CAR FAX AND IT BEING IN GOOD CONDITION WITH ONLY TWO PREVIOUS OWNERS. AS OF THIS PAST MONDAY THE CAR WAS MAKING A TERRIBLE SOUND FROM UNDER THE HOOD, AND I HAD IT TOWED TO MY LOCAL KIA DEALERSHIP THIS FRIDAY. THE DEALERSHIP I ORIGINALLY PURCHASED FROM HAVE BEEN UNCOOPERATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328158June 10, 2020
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. ADDITIONALLY, ON SEVERAL OCCASIONS THE VEHICLE HESITATED TO ACCELERATE ABOVE 25 MPH WITH THE ACCELERATOR PEDAL DEPRESSED. THE ACCELERATOR PEDAL WAS RELEASED AND DEPRESSED AND THE VEHICLE ACCELERATED TO 50 MPH UP HILL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL LEVER LIMIT BOLT NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO KIA OF CHATTANOOGA (2136 CHAPMAN RD, CHATTANOOGA, TN 3742, 423 855-1022) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OF RETRIEVE A FAULT CODE DUE TO THE CHECK ENGINE WARNING LIGHT NOT BEING ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 143,670.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326576May 30, 2020
AIR BAGS
THE AIRBAG LIGHT IS ON. I WAS INFORMED IN AN ACCIDENT THE AIRBAG MAY NOT DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325684May 24, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY CAR STARTED STUTTERING AND THEN THE CHECK ENGINE LIGHT CAME ON AND STARTED FLASHING. GOT THE CODE READ AT A KIA DEALERSHIP AND IT WAS DETERMINED THROUGH A DIAGNOSTIC THAT WE NEEDED A NEW ENGINE. WE REPLACED THE ENGINE AND THE CAR IS STILL STUTTERING AND HAVING GAS MILEAGE ISSUES. WHEN THE CHECK ENGINE LIGHT FLASHES, MY GAS MILEAGE IS AFFECTED AND WHEN THE CHECK ENGINE LIGHT STAYS ON, MY VEHICLE RUNS NORMAL. MY VEHICLE STARTS STUTTERING AT AROUND 30-35 MPH, WHEN IT'S FIRST STARTED AND DRIVEN, IT STUTTERS. MY CHECK ENGINE LIGHT WILL ALSO RANDOMLY START BLINKING WHEN DRIVING ON THE FREEWAY AND LOOSE POWER MOMENTARILY, THEN WHEN I ACCELERATE, IT FEELS LIKE IT'S CHOKING OR SPUTTERING AND STRUGGLING TO MAINTAIN SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325584May 22, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO THE CONTACT STATED WHILE DRIVING 65 MPH THE VEHICLE STALLED ON MULTIPLY OCCASIONS. THE CHECK ENGINE LIGHT WAS ILLUMINATED. ADDITIONALLY, THERE WAS AN ABNORMAL ODOR OF FUEL DETECTED INSIDE AND OUTSIDE THE VEHICLE. THE VEHICLE WAS TOWED TO KIA DOWNTOWN LOS ANGELES (1945 S FIGUEROA ST, LOS ANGELES, CA 90007 (888) 425-6349) WHERE IT WAS DIAGNOSED THAT THE ENGINE AIR FILTER EXCHANGE HOSE AND ENGINE HOSE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THERE WAS ALSO A COOLANT LEAK THAT COULD HAVE IGNITED A FIRE. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE REOCCURRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 85,786.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11325364May 21, 2020
ENGINE
NOTICED KNOCKING IN ENGINE AT START, AND WHEN PRESSED GAS PEDAL. STOPPED DRIVING IT IMMEDIATELY. PER MECHANIC, NEW ENGINE NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325180May 19, 2020
ENGINE
I WAS DRIVING MY 2015 SORENTO TO WORK, AND LOOKED DOWN TO NOTICE THAT THE ENGINE TEMPERATURE WAS RUNNING HOT. THEY DAY BEFORE MY AC HAD STOPPED WORKING, AND I NOTICED THAT THE ENGINE FAN WAS RUNNING LONGER THAN USUAL WHEN I STOPPED THE CAR. AS SOON AS I NOTICED THE ENGINE WAS HOT, I LOOKED FOR A SPOT TO PULL OVER. I WAS ON A BUSY HIGHWAY, SO IT TOOK ME ABOUT 2 MINUTES TO PULL OVER. IN THAT TIME THE CAR STARTING RUNNING ROUGH, AND I NOTICED A TERRIBLE ANTIFREEZE SMELL. I SHUT THE CAR OFF IMMEDIATELY, AND HAD IT TOWED TO A MECHANIC, WHO TOLD ME I NEEDED THE ENTIRE ENGINE REPAIRED, BECAUSE THE HEAD GASKET HAD FAILED, AND THE CYLINDERS WERE WARPED. I HAD ONLY OWNED THE CAR FOR 2 YEARS, IT HAD AROUND 70K MILES ON IT. I HAD NO INDICATION LIGHTS APPEAR TO LET ME KNOW ANYTHING WAS WRONG WITH THE CAR. I'M AMAZED MY CAR CAN TELL ME IF MY TIRES ARE LOW, AND IF I'M GOING TO SWITCH LANES IN TO SOMEONE, AND WHEN I NEED AN OIL CHANGE, BUT SHOWED NO INDICATION OF A CATASTROPHIC ENGINE FAILURE. THIS SEEMS RIDICULOUS IN A CAR THAT IS 5 YEARS OLD. THERE ARE NO RECALLS, AND KIA WILL NOT REPAIR IT, AS I AM NOT THE ORIGINAL OWNER, SO THE POWERTRAIN WARRANTY DOES NOT TRANSFER TO ME. I WAS TOLD I NEED A NEW ENGINE, REPAIR COST BEING 5300. I WILL NEVER BUY A KIA AGAIN. I CAN'T BELIEVE THAT A CAR CAN FAIL SO BAD, AND I'M HELD ACCOUNTABLE, DESPITE BEING A RESPONSIBLE CAR OWNER. I ALSO AM UPSET THAT IT GAVE ME NO WARNING. I HOPE THIS IS LOOKED IN TO FOR OTHER OWNERS, AND AM SAD TO BE OUT 5300 DOLLARS. I WILL NOT RECOMMEND KIA TO ANYONE, OR BUY ANY KIA EVER AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322550April 28, 2020
UNKNOWN OR OTHER
I WAS DRIVING ON A RURAL HIGHWAY, ON A SATURDAY MORNING, SUN SHINING AND A BRISK 70 DEGREES, WHEN I HEARD WHAT I THOUGHT WAS A GUNSHOT AND MY EARS RINGING FROM THE SOUND. MY SUNROOF STARTED SHATTERING AND THEN RAINING GLASS DOWN INTO MY CAR. I THOUGHT MAYBE SOMETHING HAD HIT MY CAR AND STOPPED AS SOON AS SAFE. NEEDLESS TO SAY I WAS SCARED TO DEATH. I IMMEDIATELY TOOK MY CAR TO THE KIA DEALERSHIP BECAUSE MY ROOF WAS BLOWN OPEN. I CALLED THE INSURANCE COMPANY TO MAKE A CLAIM AND THEY WILL FIX MY SUNROOF. I THEN SAW ONLINE THAT THIS WAS AN ISSUE WITH A KIA SORENTO AND JUST WANT PEOPLE TO KNOW THAT THIS EXPLODING SUNROOF IS HAPPENING AND IT IS SCARY AND DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320571April 6, 2020
ENGINE AND ENGINE COOLING
ENGINE FAILED AT 118,813, NO CHECK ENGINE LIGHT CAME ON. I HAVE MAINTANIED MY VEHICLE WITH ALL PROPER SERVICE SINCE OWNING VEHICLE. THE DEALERSHIP IS SAYING THEY WILL NOT COVER THE ENGINE AND WANT TO CHARGE ME OVER $11,000 TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320173April 4, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I JUST RECENTLY MADE A POST HERE YESTERDAY ... AND AFTER READING COMMENTS, I THOUGHT I'D ADD ON. MY COMMENTS HAVE TO DO WITH A 2015 KIA SORENTO WHICH NEEDS A NEW MOTOR BECAUSE BOLTS THAT HOLD THE HEAD TO THE BLOCK ARE STRIPPED (I SMELLED ANTIFREEZE). OBVIOUSLY, NOT MY FAULT. MILEAGE IS 102,000. KIA DOESN'T WANT TO HELP ME FIX THIS. TELLING ME I NEED A NEW MOTOR AT A COST OF $7,000+. AFTER READING THE COMMENTS, I HAD TO ADD ON. TWO WEEKS AFTER WE BOUGHT THE CAR USED, THE FUEL PUMP WENT. THAT COST WAS COVERED. A SHORT TIME LATER, THE BACK-UP CAMERA WENT. KIA WANTED $1,000 TO FIX THAT; WE HAD IT FIXED FOR $200 OUT OF POCKET. THE ALTERNATOR WENT ON THE CAR (I THINK WE PAID FOR THAT). MY DOOR HANDLE ALSO FELL OFF, WE HAD THAT FIXED OUT OF POCKET. FROM EVERYTHING I'VE READ, KIA DOESN'T CARE ABOUT THE CONSUMER OR THEIR SAFETY. I BOUGHT A NEW KIA IN 2004, TRADED IT IN IN 2007 FOR ANOTHER NEW KIA, WHICH I STILL HAVE. IT HAS 278,000 MILES ON IT! WE BOUGHT THE 2015 USED AND IT'S BEEN ONE THING AFTER ANOTHER. CAN'T SELL IT AS IS, GOTTA FIX IT. I'VE BEEN A LOYAL KIA OWNER SINCE 2004 ...WON'T BE ANYMORE. FIRST OPPORTUNITY TO SELL THIS CAR, IT'S GONE. AND THERE WON'T BE ANOTHER ONE IN MY DRIVEWAY. WHOEVER HEARD THAT A 2015 CAR NEEDS A NEW MOTOR?!?! AND THEIR REFUSAL TO HELP US IS UNBELIEVABLE. I'M SO ANGRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320111April 3, 2020
ENGINE
SMELLED ANTIFREEZE AFTER DRIVING. TOOK TO KIA. DIAGNOSED THAT BOLTS THAT HOLD THE HEAD ON THE MOTOR HAD STRIPPED OUT FROM THE BLOCK. CAUSED ANTIFREEZE LEAK. BOUGHT CERTIFIED PRE-OWNED, DEALER REFUSES TO HELP US WITH THIS. $7,000 NEW MOTOR NEEDED. 2015, 102,000 MILES, $19,000 OWED ON CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319962April 1, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY VEHICLES REAR FACING CAMERA HAS A BLACK SCREEN. THE LINES ARE STILL THERE AND IT SEEMS LIKE THE SENSOR IS WORKING BUT THE SCREEN IS COMPLETELY BLACK. AT FIRST THIS SEEMED TO BE AN INTERMITTENT PROBLEM ONLY HAPPENING ONE OR TWO TIMES A WEEK. NOW IT WILL NOT COME ON AT ALL. THE VEHICLE STARTS IN PARK AND WHEN PUT IN REVERSE THE SCREEN TURNS BLACK BUT SHOWS THE LINES FOR MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318714March 19, 2020
ENGINE
ENGINE STARTED MAKING A KNOCKING NOISE UPON ACCELERATION AND AT INITIAL STARTUP. ENGINE HAS ONLY 53,000 MILES ON IT. I DROVE THE VEHICLE HOME, PARKED IT AND IMMEDIATELY MADE AN APPOINTMENT WITH THE LOCAL DEALER TO DIAGNOSE THE PROBLEM. I WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER (LESS THAN 5 MILES). AFTER MUCH RUNAROUND AND LITTLE EXPLANATION, KIA IS TELLING ME THAT THE ENGINE NEEDS REPLACED DUE TO SLUDGE (SOMETHING I HAVE VERIFIED WITH INDEPENDENT MECHANICS IS VERY UNLIKELY WITH A 5 YEAR OLD VEHICLE AND REASONABLY LOW MILEAGE). THE OIL AT TIME OF DROP OFF WAS VERIFIED TO BE CLEAN AND FULL PER THE KIA TECHNICIAN. I PROVIDED KIA WITH RECORDS PER THE WARRANTY AGREEMENT AND THEY ARE DENYING MY CLAIM FOR REPLACEMENT. EVERY EXCUSE FOR DENIAL HAS INCLUDED ADDITIONAL TERMS NOT OUTLINED IN THE WRITTEN WARRANTY AGREEMENT (RECEIPTS THAT INCLUDE MINUTE DETAILS OR THE EXCUSE THAT 'DATES DON'T MATCH' WHEN I HAVEN'T PROVIDED ANY DATES NOR IS ANY REQUIRED SERVICE BASED ON TIME (ONLY MILEAGE)). THE VEHICLE IS STILL UNDER THE BUMPER TO BUMPER WARRANTY (5 YEARS/60,000 MILE) AND POWERTRAIN WARRANTY (10 YEARS/100,000 MILE). MANY OTHER VEHICLES OF THE SAME YEAR HAVE HAD SIMILAR ISSUES, YET KIA IS REFUSING TO ACKNOWLEDGE THE PROBLEM OR EXPAND PREVIOUS RECALLS FOR THE SAME MODEL AND ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317529March 11, 2020
ENGINE
ENGINE STOP AT RHE LIGTH ALMOST CAUSING AND ACCIDENT. THE ENGINE OF 2015 KIA SORENTO STOP GETTING CLOSED TO LIGTH FOR NO REASON. THE ENGINE IS LOCK AT 61,000 DEALERSHIP WATING TIME ON A DIAGNOSIS IS 4 TO 6 WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317564March 11, 2020
ENGINE
I HAVE HAD MY SORENTO FOR A LITTLE OVER A YEAR. IN FEBRUARY MY ENGINE STARTED MAKING A KNOCKING NOISE. I TOOK IT TO A DEALERSHIP AND I WAS TOLD I NEEDED THE ENGINE REPLACED FOR 8000. AFTER REVIEWING I SEEN THAT THIS IS A COMMON PROBLEM AND THERE ARE RECALLS FOR ALOT OF THEIR ENGINES. SINCE I PURCHASED MY CAR USED, THERE IS NO WARRANTY AND THEY REFUSE TO FIX IT EVEN THOUGH IT IS A COMMON PROBLEM WITH THEIR VEHICLES. I WAS TOLD MY ENGINE HAD SLUDGE EVEN THOUGH I HAD MY OIL CHANGED IN NOVEMBER AND MY CAR IS STILL UNDER 79000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316891March 8, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY CAR ARE DANGEROUSLY DIM. I HAVE RESORTED TO HAVING TO RUN MY FOG LIGHTS JUST TO GET ENOUGH LIGHT ON THE ROAD. I'VE TRIED NUMEROUS TYPES OF AFTER MARKET LIGHTS AND NOTHING MAKES THEM BRIGHTER. I BELIEVE THIS IS A SAFETY HAZARD THAT KIA SOMEHOW MISSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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