Kia Sorento Complaints

10,397 consumer complaints on file.

#11428364August 9, 2021
STRUCTURE:BODY, ENGINE, EXTERIOR LIGHTING
Paint peeling and chipping off my car and my insurance stated they will not cover a Manufacture defect…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428371August 9, 2021
UNKNOWN OR OTHER
I tried to contact the manufacturer to fix the recall but they have told me multiple times they do not have the part to replace or fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428433August 9, 2021
EXTERIOR LIGHTING
The contact owns a 2014 Kia Sorento. The contact stated she received a recall notification for NHTSA Campaign Number: 20V519000 (Service Brakes, Hydraulic) however, the dealer inspected the vehicle and informed the contact that the vehicle did not need a recall repair. The contact received a second recall notification from the manufacturer and the vehicle was taken back to the same dealer and the recall repair was completed. The contact stated that the headlights failed to work after the recall repair. The dealer was made aware of the failure and advised the contact that the headlights would work in low light conditions. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 73,918.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427999August 6, 2021
EXTERIOR LIGHTING
The contact owns a 2016 Kia Sorento. The contact stated while his wife was driving approximately 40 mph at dawn, the headlights, side marker lights, and turn signals became inoperable. The vehicle was examined by an independent mechanic who diagnosed that the front light module was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428044August 6, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA campaign number: 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428051August 6, 2021
UNKNOWN OR OTHER
I have always had my car serviced regularly for oil changes. starting in July 2021 my mechanic told me that I was EXTREMELY “dangerously” low in oil, without low oil warning ever turning on. Researched and saw this is a common problem leading to engine failure/ needing replacement. Called local Kia dealership about the issue was told to come in for an oil consumption test, left today and was told oil consumption is not covered in the extended coverage for my engine. I was basically told in order for the repairs to be covered my engine would have to blow up while driving. So every day I’m putting my self and others at risk while driving for my engine to fail at any given time. After seeing other complaints on this site of very similar problems, why has there not been a recall on this engine? It is obviously a very well known problem!! Why am I like a sitting duck every time I drive praying my engine doesn’t blow? Kia dealership told me they have a $500 fix that “might” work but with no guarantee and no refund will be given if it doesn’t work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428063August 6, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA campaign number: 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to schedule a recall repair appointment with the local dealer however, the dealer had to reschedule each time because the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428104August 6, 2021
STRUCTURE:BODY
I own a 2015 Kia Sorento LX AWD and it's painted in the pearl white finish, over the last year the paint has been peeling off on the hood and the top edge closest to the windshield, and it's even started rusting in those spots now, which range in from the size of a match tip, to the size of my palm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428115August 6, 2021
UNKNOWN OR OTHER
While driving alone at night a on dark two lane highway, both low beam headlights went out at the same time leaving me in the frightful and dangerous situation of not being able to see where I was headed. I was however able to safely stop on the side of the road and do some troubleshooting. All the other lights (high beam, turn, parking, fog, etc.) worked perfectly. The instrument panel showed that the low beams were still on. No warning of any type of malfunction was indicated or shown. I have not contacted KIA about the problem yet, but I am sure they are aware of the problem. I have read multiple blogs online and this appears to be a common problem, and has been for a long time, with multiple KIA models and generations. My suspicions are the problem may be in either the multi-position switch, airbag clock spring, or cable harness, or any combination of the three. It is my understanding the fuses and relays for the lights are side related ( all either on LH or RH). I checked fuses and relays even though I find it hard to believe both sides would go bad at the same time, and all were good. There is a long history of this electrical problem in these vehicles that needs to be found and fixed before someone needlessly loses their life. Who knows, maybe someone has already been killed. Lights go out, they go off the road and hit a tree. The instruments would show the headlights are on, but they were not. Now its hard to prove with the head lights totally destroyed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428052August 6, 2021
UNKNOWN OR OTHER
Engine stall while sitting in red light twice in one month. I had to put vehicle in park and restart the vehicle to get the vehicle moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427887August 5, 2021
STEERING, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2014 Kia Sorento. The contact stated that while operating the vehicle, the traction control, ABS and the tire pressure warning lights remained illuminated. Additionally, while operating the vehicle, the power steering inadvertently deactivated and the steering wheel would become difficult to turn in either direction. During the failure, the power steering, battery, and air bag warning lights were illuminated. The cause of the failures was not determined. The local dealer and manufacturer were both notified of the failures. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427921August 5, 2021
ENGINE, ELECTRICAL SYSTEM
1ST problem a year ago the rear latch to door wouldn't lock and I had to use bungee cords to keep it shut. 2nd problem, the engine was knocking after I returned from a recent road trip. I took it to local (trustworthy) mechanic and they noticed metal shards in the oil pan. They refused to open the engine because it would void the warranty. I had it towed to KIA of Smithtown and they said it was total engine failure. I said impossible, since I have kept up with all timely oil changes and maintenance and I have the records. There was no warning light of low oil or that the engine was running hot or smoke. Dealer refused to fix and so am in dialogue with an attorney. Kia has yet to send me a bill or approximate charge for engine replacement and has held the SUV for 13 days now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427928August 5, 2021
TIRES
Rear tires are cupped 235/60 R 18
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427946August 5, 2021
STRUCTURE:BODY
Paint is chipping really bad. Rust spots
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427949August 5, 2021
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I’m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn’t have any check engine light on I had my car towed to the Kia dealership to see what’s wrong I only had the car since 2019 February and it’s never gave me any problems til now the dealership claims they can’t help because the recall was from 2018 I didn’t have the car yet and I didn’t receive anything in the mail my engine is basically not good
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427847August 5, 2021
POWER TRAIN
I am having trouble with traction control on my 2021 SX Xline... when turning it comes on suddenly resulting in power loss and no ability to accelerate. This has happened four times since purchasing the vehicle. I nearly got hit when it happened twice last night trying to get home. It is dry here - no water or rain. The vehicle was in smart mode, has awd and the traction control lights flickered on and off on and off right before the problem happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427670August 4, 2021
EXTERIOR LIGHTING
Low beam headlights are dangerously too dim on my 2015 Kia Sorento LX. This is a well known reported issue by many owners. All drivers in my family had many close calls due to poor visibility when driving in the night. Yes I have changed lightbulbs several times, made sure that lenses and reflectors are clean and ground wire is not corroded. A simple search on the internet will tell you the extent of this problem. Many have reached to dealers and Kia but they are told -this is normal. Well it is absolutely NOT normal. It’s dangerous. feeling helpless. LX trim level don’t have fog lights too. Do something please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427686August 4, 2021
ENGINE
Engine failed at 94,000 miles while driving. Main bearings in engine ceased up due to lack of oil flow thru the ports. This was a known problem with kia engines but I never a recall notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427689August 4, 2021
ENGINE
The contact owns a 2012 Kia Sorento. The contact received a recall notification for NHTSA Campaign Number: 20V750000 (Engine). The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated while driving 60 mph and changing lanes, the vehicle inadvertently stalled and lost power. There were no warning lights illuminated. The contact veered to the side of the road and was unable to restart the vehicle. The vehicle was towed to an independent mechanic who could not determine the cause of the failure. The vehicle was then towed to Sansone Kia (90-100 US-1 North, Avenel, NJ 07001) who diagnosed that the engine needed to be replaced and the failure was related to the recall. The dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The vehicle was repaired but consumer could still smell the gas leak. The approximate failure mileage was 77,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427739August 4, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Kia Sorento. The contact stated while she was at the red light a day after purchasing the vehicle, the sunroof failed to close properly. The vehicle was taken to the dealer who diagnosed that the sunroof had a faulty tilt lever. The contact stated the vehicle was repaired; however, the failure recurred a year later. The vehicle was taken to the same dealer who informed the contact that she would be responsible for the cost of repair as the vehicle was out of warranty. The manufacturer was made aware of the failure and informed the contact that they could not cover the cost of the repair as the vehicle had been out of warranty for two days. A case was opened. The vehicle was not repaired. The approximate failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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