Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11420544June 11, 2021
UNKNOWN OR OTHER
Head light low beams keep burning out on a frequent basis. have to replace couple times a year. have tried led lamps but no after market led lamps seem to fit correctly. have not found any suitable led lamps to use. Halogens continue to burn out. sometimes one light goes out and then will come back on. but always will eventually burn out before they should.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420595June 11, 2021
UNKNOWN OR OTHER, STRUCTURE:BODY
I have a pearl white Kia Sorento and the paint is peeling and flaking badly in several areas. It is progressively getting worse and it makes the vehicle look terrible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420049June 7, 2021
STRUCTURE:BODY
The White Pearl paint on our 2015 KIA Sorento has been chipping and delaminating. It's occurring all over the car's body but mainly on the hood, roof, and passenger side of the windshield. The damage started occurring in 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419090May 31, 2021
ENGINE
Engine failure due to bad rod bearing. Kia will not fix the engine due to a software update not fixed previously. This vehicle was just purchased. A software update will not fix a premature engine failure. The update only turns on the check engine light if the knock sensor detects a knock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416565May 14, 2021
SERVICE BRAKES
THE BRAKING SYSTEM MALFUNCTIONED. I HAD TO PRESS DOWN EXTREMELY HARD TO GET THE VEHICLE TO STOP.0507
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416387May 13, 2021
ENGINE
MY CHECK ENGINE LIGHT CAME ON WHILE DRIVING. THE CAR DID NOT SEEM TO BE HANDLING ANY DIFFERENT THEN NORMAL, ASIDE FROM A RECENT RATTLING SOUND ON START UP THAT WOULD LESSEN AFTER IDLING/RUNNING FOR A FEW MINUTES. I TOOK IT IN TO GET THE CODE READ, AND WAS GIVEN A CODE INDICATING THE TIMING CAM WAS OFF. ONCE I GETS TOOK IT INTO THE DEALERSHIP IT WAS DETERMINED I NEEDED A NEW ENGINE DUE TO METAL SHAVINGS FOUND IN MY OIL FILTER AND PAN. THE OIL WAS ALSO NOTED TO BE VERY LOW, DESPITE ME HAVING PERFORMED THE OIL CHANGES AT PROPER INTERVALS. I SINCE HAVE LEARNED ABOUT THE ENGINE RECALLS FOR THE SAME YEAR, BUT IN THE SMALLER 4 CYLINDER 2.0 AND 2.4L ENGINES. UPON LEARNING ABOUT THIS AND LOOKING FURTHER INTO IT, I HAD READ THAT ON SEVERAL CONSUMER WEBSITES THAT OTHERS WITH THE SAME YEAR AND LARGER 3.3L V6 ENGINE AS MINE WERE HAVING THE SAME ISSUE OF ENGINE FAILURE DUE TO METAL SHAVINGS FOUND DESPITE ALSO PERFORMING PROPER MAINTENANCE OF THE VEHICLE. SO MY ISSUE IS NOW I NEED A MEW ENGINE AS HAVE OTHERS, BUT IT IS NOT RECOGNIZED AS PART OF THE ISSUE WITH THE SMALLER ENGINE 2015 SORENTO'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415038May 3, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
MONITOR THAT DISPLAYS DEFOGGER & DEFROSTER IS NOT DISPLAYING INFORMATION.......... THIS MONITOR IS PART OF THE VEHICLE'S "MULTIMEDIA SYSTEM"......WHICH DISPLAYS :: GPS, RADIO CHANNELS, HEATING, AIR CONDITIONS, DEFROSTING-DEFOGGER..... I PAID $700.00 & $65. 10/05/2018 TO REPLACE THIS SAME "NAVIGATION/ MULTIMEDIA SYSTEM".....VEHICLE MILEAGE THEN WAS 48,600.... THIS UNIT STOPPED WORKING/ NO LONGER DISPLAYING INFORMATION JANUARY 2021. THEN MILEAGE OF 87,000.. ELK GROVE KIA SAID I WOULD HAVE TO PERSONALLY PAY TO HAVE THE MULTIMEDIA SYSTEM REPLACE. THE NEW SYSTEM ONLY LASTED APPROXIMATELY 1 YEAR, 6 MONTHS..... I ASKED THE KIA DEALERSHIP TO REPLACE OR OFFER DISCOUNT TO REPLACE THIS NEEDED SYSTEM.....THE ANSWER WAS NO ! I SAID TO KIA DEALER THAT OBVIOUSLY THE PRODUCT INSTALLED WAS INFERIOR..(LASTING LESS THAN A YEAR....THE REPLY WAS THE DEALER IS NOT RESPONSIBLE FOR THE PRODUCTS INSTALLED IN KIA VEHICLES. I MADE A COMPLAINT TO THE BBB NATIONAL PROGRAMS- AUTO LINE...RE: KIA2115737....BBB SAID MY COMPLAINT DOES NOT QUALIFY PER THEIR GUIDELINES.. I AM STILL WITHOUT VISUAL ASSIST OF THE "MULTIMEDIA SYSTEM".....DEFOGGER/ DEFROSTER.., GPS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414632April 30, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT 60 MPH AND APPROACHING A HIGHWAY EXIT, THE CONTACT SLOWED DOWN. AFTER ENTERING THE EXIT RAMP, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT SLOWLY DRIFTED TO THE SIDE OF THE ROADWAY AND THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS THEN TOWED TO MYRTLE BEACH KIA (4811 US-501, MYRTLE BEACH, SC 29579, (843) 444-8000) TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414579April 30, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW-BEAM HEADLIGHTS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY, CAUSING A VISIBILITY HAZARD FOR THE DRIVER. THE VEHICLE WAS TAKEN TO WALLACE KIA LOCATED AT 3131 SE FEDERAL HWY, STUART, FL 34994 WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER RECOMMENDED THAT THE HEADLIGHTS BE UPGRADE TO LED LIGHTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414449April 29, 2021
STRUCTURE:BODY
WHILE I WAS DRIVING ON THE HIGHWAY IN THE RAIN, I NOTICED SMALL OBJECTS HITTING MY WINDSHIELD. ONCE THE VEHICLE WAS PARKED I NOTICED THERE WERE SEVERAL POINTS ON THE BODY OF MY CAR THAT THE PAINT START PEELING. NO ROCKS OR OTHER OBJECTS WERE HIT DURING THE DRIVE JUST FAULTY PAINT (KIA SORENTO 2015 PEARL WHITE) ON THE BODY OF THE CAR. IT HAS SINCE BECOME WORSE IN THESE AREAS WITH RUST STARTING TO FORM IN CERTAIN SPOTS AND CONTINUES TO HIT THE WINDSHIELD DURING DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414518April 29, 2021
STRUCTURE:BODY
THE PAINT ON THE VEHICLE IS PEELING RAPIDLY. IT ORIGINALLY APPEARED TO POSSIBLY BE A CHIP BUT IT IS HAPPENING ALL OVER THE VEHICLE AND CONTINUES TO SPREAD. THE VEHICLE IS WASHED REGULARLY AND THERE IS NO REASON THE PAINT SHOULD BE PEELING LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414372April 28, 2021
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING MY CAR DOWN THE FREEWAY GOING 77MPH MY CAR FAILED TO SHIFT WHILE GOING UP A HILL AND STARTED MAKING A KNOCKING NOISE WHILE IN CRUISE CONTROL. THEN OUT OF CRUISE CONTROL THE CAR MADE A LOUD BAG AND POP AND SMOKED. WE PULLED OVER AND THE CAR MOTOR HAD THEN BEEN SEIZED AND WOULD NOT START. KIA MOTOR IS DECLINING TO REPLACE MY MOTOR BASED ON THE PRODUCT IMPROVEMENT CAMPAIGN OF 18V907000 BECAUSE THEY STATE THAT I FAILED TO HAVE THE CAR INSPECTED WITH THIS CAMPAIGN. KIA MOTORS TOLD ME THAT THEY SENT THE PRODUCT IMPROVEMENT CAMPAIGN NOTICE TO THE PREVIOUS OWNER IN 2018 BUT THAT IT WAS STILL MY FAULT THAT THE INSPECTION WAS NOT DONE AND THE KNOCK SENSOR WASN'T ADDED. I LET THEM KNOW I KNEW NOTHING ABOUT THIS BECAUSE I NEVER RECEIVED THE LETTER BECAUSE IT WAS NOT SENT TO ME AND I WAS NOT NOTIFIED AND THE CONSUMER AFFAIRS SUPERVISOR SAID IT WAS STILL MY FAULT FOR NOT CALLING KIA WHEN I PURCHASED THE CAR IN 2015 TO LET THEM KNOW I AM THE NEW OWNER AND TO GIVE THEM MY INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413617April 23, 2021
EXTERIOR LIGHTING
MY LOW BEAMS ARE VERY DIM AND IT IS VERY HARD TO SEE THE ROAD AT NIGHT. I CAN'T SEE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407998April 14, 2021
ENGINE
WHILE DRIVING MY VEHICLE, THE ENGINE "SHUT OFF" AND THE VEHICLE SUDDENLY STOPPED RUNNING. I WAS ABLE TO GET THE VEHICLE TO COAST SOMEWHAT OFF THE ROAD AT A ROUND-ABOUT. I HAD MY 3 YEAR OLD DAUGHTER IN THE VEHICLE AND IT WAS VERY COLD. I WAS TOLD LATER THE ENGINE HAD SEIZED AND THERE WERE METAL SHARDS DISPERSED ALL OVER THE SYSTEM. WHEN I LOOKED INTO THIS ISSUE, MANY KIA VEHICLES HAVE HAD RECALLS ON ENGINES WITH THIS EXACT ISSUE, BUT MY VEHICLE IS NOT INCLUDED IN THESE RECALLS. MY VEHICLE HAS AROUND 70,000 MILES ON IT AND I STILL OWE 8000$ ON THE VEHICLE, WHILE MY REPAIRS WILL BE AROUND 6500$. I HAVE DONE ALL ROUTINE MAINTENANCE ON THE VEHICLE AND HAD MY OIL CHANGED AND FLUIDS CHECKED TWO WEEKS PRIOR TO THIS INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407560April 12, 2021
STEERING
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL CLICKING SOUND COMING FROM THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS ON AN UNEVEN SURFACE, SHE LOSS CONTROL OF THE STEERING WITH THE WHEELS VIBRATING UNCONTROLLABLY. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE SHE WAS INFORMED THAT THERE WAS A TECHNICAL SERVICE BULLETIN ON THE VEHICLE FOR THE STEERING COLUMN. THE CONTACT THEN TOOK THE VEHICLE TO GOSSETT KIA (1900 COVINGTON PIKE, MEMPHIS, TN 38128) WHERE SHE WAS INFORMED THAT A DIAGNOSTIC TEST NEEDED TO BE PERFORMED TO DETERMINE THE CAUSE FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407486April 11, 2021
STEERING
CLUNKING WHEN TURNING STEERING WHEEL, LARGE VIBRATION, AUTO REPAIR SHOP SAYS STEERING SECTOR SHAFT NEEDS TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406859April 7, 2021
EXTERIOR LIGHTING
AFTER REPLACING BULBS, HEADLIGHTS, ESPECIALLY LOW BEAMS, ARE DANGEROUSLY LOW. VERY LOW VISIBILITY AT NIGHT AND EVEN MORE DIFFICULT TO SEE WHEN THERE IS ONCOMING TRAFFIC AND WHEN IT IS RAINING. THIS MORNING ON MY WAY INTO WORK IT WAS RAINING AND ALMOST MISSED A CURVE IN THE ROAD DUE TO LOW VISIBILITY. I SLOWED TO MAKE THE CURVE AND HIT A PATCH OF WATER (AGAIN, BECAUSE OF THE LOW VISIBILITY I DID NOT SEE) AND HYDROPLANED ALMOST HITTING A VEHICLE COMING FROM THE OPPOSITE DIRECTION. FORTUNATELY I DID NOT OVERCORRECT AND REGAINED CONTROL BEFORE A COLLISION TOOK PLACE. THERE HAVE BEEN SEVERAL OTHER TIMES WHEN I COULD NOT SEE THE TURN COMING UP OR ENTRANCES TO EXIT RAMPS ON THE HIGHWAY. MY HOPE WAS THAT CHANGING THE BULBS WOULD HELP, BUT EVEN WITH GETTING THE BRIGHTEST BULBS AT THE AUTO PART STORE, THE LIGHTS ARE STILL JUST AS DIM. IN DOING RESEARCH, I AM FINDING THAT THIS IS A COMIN ISSUE WITH THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405755March 31, 2021
VEHICLE SPEED CONTROL
I WAS TOLD BY THE DEALER THAT MY WHEEL SPEED SENSOR NEEDS REPLACING. I CHECKED ONLINE AND KIA ISSUED A RECALL FOR THIS BUT WAS TOLD THAT MY VIN# WASN'T ON THE LIST AND I WOULD HAVE TO PAY FOR THE FULL REPAIR. I CHECKED A NUMBER OF ONLINE FORUMS AND THOUGH IT SEEMS THAT KIA HAS ISSUED A RECALL BUT THEN KNOWINGLY REMOVED A NUMBER OF VEHICLES BY VIN# FROM RECALL LIST. THE DEALER WANTS TO CHARGE ME $310 FOR THE SENSOR AND $270 FOR THE LABOR. THIS NEED TO BE INVESTIGATED AND THE COMPANY SHOULD COVER ALL VEHICLES ISSUED AS THEY RAN A CAMPAIGN TO COVER THE WHEEL SPEED SENSOR BEFORE CORRUPTION THEN PURPOSELY EXCLUDED VEHICLES FROM GETTING THE REPAIR AND NOW HAS DAMAGE TO THE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405700March 30, 2021
STRUCTURE:BODY
I HAVE A 2015 KIA SORENTO WHITE PEARL FINISH. PAINT STARTED CHIPPING ON IT LAST YEAR AND JUST NOTICED A FEW WEEKS AGO AFTER WASHING IT THAT CHUNKS OF PAINT STARTED COMING OFF ABOVE THE WINDSHIELD AND ON THE HOOD. I HAD JUST FIXED CHIPPING ABOVE THE WINDSHIELD A WEEK PRIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404988March 26, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL
A FEW MONTHS BACK, MAYBE OSEPT/OCT MY ABS LIGHT, TIRE PRESSURE LIGHT CAME ON (YELLOW) AND I HAD IT CHECKED AND THEY SAID IT WAS A WHEEL SENSIOR AND ITS VERY COSTLY SO AS OF YET IT HASNT BEEN FIXED. NOW YESTERDAY MY BRAKE LIGHT AT THE BOTTOM OF MY DASH CAME ON (RED) AND ITS A DOUBLE AND SAID BREAK. I DONT KNOW WHY IM HAVING SO MANY PROBLEMS WITH THIS CAR BUT IT WILL BE MY LAST KIA. I OWN 2 AND BOTH HAVE HAD PROBLEMS AND I KEEP BOTH SERVICED ON TIME AND GET WHAT IS NEEDED DONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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