Kia Sorento Complaints

10,397 consumer complaints on file.

#11498708December 23, 2022
UNKNOWN OR OTHER
My 2018 Snow White Pearl Kia Sorento is experiencing paint failure on the hood and rear hatch. The manufacturer notified me that they identified this as a problem with 2011-2014 models and, at this time, are not offering a remedy for a 2018 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498521December 22, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Friday 12/16 car was being driven at 55 MPH on a rural road with no traffic around it when the Panoramic Sunroof exploded. Very loud boom and my wife thought she had a blow out. Immediately pulled over to check the vehicle. No tire or body damage was found until she looked on top of the vehicle. Total back panel of the Sunroof (over the back seat area) had shattered and appeared to be raising up in the middle of the glass. She had no other options so she drove the car on home. As she drove home glass fell down onto the sunshade as the glass came apart. I have reported the incident to Kia Consumer Assistance and Power Kia of Salem where we bought the vehicle but neither are responding to my request for them to fix the problem through the warranty program. Car only has a little more than 20,000 miles on it. Dealer Service Manager says he has never heard of such a problem but it only takes a google search to see that this happens often. Very dangerous if that sunshade had been open and I think this needs to be looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498235December 20, 2022
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed. The vehicle was then towed to Kia at Williamsburg (3012 Richmond Rd B, Williamsburg, VA 23185) where it was diagnosed that the engine needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 77,571.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497975December 19, 2022
ENGINE
2017 KIA SORENTO. CONSUMER WRITES IN REGARD TO ENGINE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497983December 19, 2022
ENGINE, UNKNOWN OR OTHER
Excessive oil consumption causing engine to misfire- needing spark plugs replaced with low mileage. Adding 2 quarts of oil about every 700 miles. With no solution given to correct issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498009December 19, 2022
STEERING
Steering has a sticky or notchy feel. When going around bends/curves the vehicle proceeds to turn without the need of hands on the wheel. Steering feels like you have to break it out of place, which leads to oversteering out of lane. The issue is constant . Vehicle is not only putting myself at risk, but other drivers if not able to turn or avoid traffic. Problem has been reproduced and confirmed by dealer. Dealer advised to replace entire steering column which is about $2,600. There are no warning lights but issue was noticed after first buying the vehicle. Vehicle has no history of accidents nor indications of damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498031December 19, 2022
ENGINE
The contact owns a 2019 Kia Sorento. The contact stated that while driving at 40 MPH, the check engine light illuminated the instrument panel. The next day, the contact stated that while driving into her independent mechanic's shop, white smoke began to emit from the vehicle as the vehicle caught fire. The contact immediately exited the vehicle with her grandchildren as the independent mechanic managed to extinguish the vehicle with a fire extinguisher. The fire department was not notified of the failure. The contact sustained severe trauma as a result of the fire. The dealer was notified of the failure and gave her an estimate for the repair. The manufacturer was also notified of the failure and referred to the NHTSA. The vehicle had yet to be repaired and remained in the possession of the mechanic. The failure mileage was approximately 90,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11498038December 19, 2022
STRUCTURE:BODY
Paint is peeling and flaking off rapidly on my Kia. I had rocks kicked back on my vehicle while driving causing the paint to crack down to the 2nd layer of primer. It is snow white pearl color and it was told to me by a mechanic and by the insurance representative that there is a manufacturer error in the paint color on my specific model. I will continue to have these issues, forking out thousands of dollars to have the paint repaired, for every incident that may happen. I'm concerned that this will create a safety hazard while driving for me as the driver as well as other drivers. I called Kia to see what they would do about it and they said nothing because there's no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497836December 17, 2022
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? A tow hatch could catch on fire when driving which is terribly dangerous and saying it could cause fire while being parked as well. How do you expect people to keep driving and be stressed about being burned? How was your safety or the safety of others put at risk? Me and my family and I have been put at risk by letting us know that when driving our vehicle a fire can start anytime and we have to park away from all other cars outside. We live in a community where kids are playing outside all the time so if a fire does start not only are we putting ourselves in danger when driving the car but other people live if the car goes into flames. Has the problem been reproduced or confirmed by a dealer or independent service center? I have contacted a Kia dealer where I live and nobody has reached back out to me about the situation and that was the first that I received the letter. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It hasn't been inspected by a dealer if the dealer will not respond back and they are not taking appointments online from the Kia Dealer. If I am not hearing anything back I will have to take this further because, someone can get hurt if it's a recall on my car. I need a new car or something. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I didn't have any warnings because I always take my car to Valvoline for an oil change and they give me a paper if something is needed done to the car and this never came up until I received the message from GEiCO and the letter in the mail about the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497748December 16, 2022
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure however, the contact stated that he was left on hold. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497773December 16, 2022
UNKNOWN OR OTHER
Paint is delaminating on both passenger and driver side columns , around windshield, and hood. Paint is peeling after heavy rain and rock impact on freeway. Color:Pearl White. Inspected by autobody shop, state delaminatiom and entire car needs repainting to prevent future issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497671December 15, 2022
ENGINE, POWER TRAIN
I have had a lot of issues with my engine. Took it to different shops had crankshaft position sensor changed, coil packs and spark plugs changed several times in consecutive intervals trying to sort out the issues. Multiple diagnosis fees, and am still having issues. Kia said the can’t help me until the code P1326 comes up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497558December 15, 2022
ENGINE, FIRERELATED
The contact owns a 2014 Kia Sorento. The contact stated while parking the vehicle in a driveway, black smoke was coming out of the vents of the vehicle. Once the contact exited the vehicle, flames started coming from under the hood of the vehicle causing the vehicle to burst into flames. The fire department was able to extinguish the fire and a report was filed. No one was injured. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 144,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11497567December 15, 2022
ENGINE
The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 25 MPH, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where it was confirmed that the engine had failed. The engine was replaced with an OEM engine. On another occasion, the check engine warning light illuminated. The vehicle was taken to the same independent mechanic and the contact was informed that the catalytic convertor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure; however, no assistance was provided because the mileage had exceeded 100,000. The failure mileage was 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497575December 15, 2022
ENGINE
The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 60 MPH, the vehicle lost motive power, with the electric power steering (EPS) warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The contact stated that the VIN was included in an engine class action lawsuit. The vehicle was not repaired and remained at a storage lot. The manufacturer was made aware of the failure. The approximate failure mileage was 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497397December 14, 2022
TRAILER HITCHES
The contact owns a 2020 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497440December 14, 2022
FIRERELATED, VEHICLE SPEED CONTROL
The contact owned a 2014 Kia Sorento. The contact stated that while driving at 30 MPH, the vehicle accelerated to 40 MPH, with the check engine warning light illuminated. The brake pedal was depressed; however, the brakes failed to stop the vehicle. There was smoke coming from underneath the hood, and then flames came from underneath the hood. The parking brake was applied, and the vehicle was able to come to a complete stop. The contact safely exited the vehicle before the vehicle was engulfed in flames. No injuries were sustained, and no medical attention was received. The fire department arrived on the scene and extinguished the fire. Police and fire department reports were filed; however, the fire department was unable to determine the cause of the fire. The vehicle was towed to a tow yard and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 132,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11497498December 14, 2022
ENGINE, POWER TRAIN
The evening of December 13, the driver noticed an engine rattle when accelerating. No “check engine” or other warnings were displayed. The morning of December 14, the vehicle stalled. The driver waited then restarted the vehicle, which immediately turned over. The driver perceived no issues with electronics or engine and, again, the vehicle displayed no warnings or alerts. Upon accelerating from the location at which the vehicle was stopped, the driver heard a “boom” and the vehicle cabin filled with smoke. Upon exiting the vehicle and attempting to ascertain the issue, the driver noticed flames. The entire engine became engulfed.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11497179December 13, 2022
ENGINE
The engine threw a rod through the block, it is available upon request. I had driven it to my destination earlier that day, it stayed parked until later in the evening as we were getting ready to go we checked the oil and headed on our way. After 10 min of driving on the highway there was a loud ugly clunk noise, lots of smoke coming from the car and the oil and check engine light turned on and shut off, the engine had no power. We started to pull over we began seeing flames coming from under the hood, the engine had caught on fire before we had completely pulled over and come to a stop. It can't be driven anywhere, we found pieces of piston/connecting rod that were broken and mangled in the engine and later found the hole underneath the car at the bottom of the block. Since the fire was out by the time the officer arrived, he gave us an incident report and drove us home. The car wasn't making a weird noise, wasn't driving funny, it had less than 90k miles on it, no warning lights of any kind on the dash were on until mid accident but they turned off as fast as they came on. It was the LAST thing we expected to happen considering the mileage and no warnings or any kind before that night. Opened a case with Kia Customer Care Center and was told my case was escalated to nationals and they would reach out to me, I called back several times as they didn't have a number to give to me and each time I called i was told there was no update, there is still currently no update or anything, I had to call to reopen my case because an employee had closed my case-reason unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11497250December 13, 2022
ENGINE
Started smelling a burning smell of my car was driven more then 5 miles from under the hood thought it could maybe be the oil. I got an oil change but that didn’t change the burning smell it comes through the vents if I have the button selected to us the outside air and to recycle the air in the cabin. There was a recall on this make and model for engine fires and I’m unsure if mine was one and if it was fixed as I just got this car a year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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