Kia Sorento Complaints

10,397 consumer complaints on file.

#11508172February 20, 2023
ENGINE
Engine lost power over night. No warning lights or other signs prior to it happening prior. One day it was running, the next it wasn't. The starter, battery and all oil etc was changed. After everything has been changed out, the car starts but is not in running condition. A continuous knocking in the engine is heard. Had it professionally diagnosed and was told the engine is bad. There is only 69k miles and no problems prior whatsoever! I am the 2nd owner and am upset that this has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508203February 20, 2023
FUEL/PROPULSION SYSTEM
I have had nothing but problems out of this car since I purchased it. I purchased it used from Chevy and within a week I was in a rental car due to issues. Now after only having the car for 3 years still making payments, after having the oil changed within a month the engine showed no oil when I took it back to the shop with complaints of a engine knock. They replaced the oil however within 4 days the car could not be moved. Why is it my car is doing everything in the case action lawsuit yet I don't qualify for the engine replacement. Now they refuse to give me my car back due to this recall, it's been at kia since last November. Without anything being done with it. I have cancer and can't hardly get to my appointments. This is the worst car I could own someone please tell me what to do. Start a new class action law suit. You should have to honor your cars if they are still being paid for from a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508243February 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, VEHICLE SPEED CONTROL
While driving with cruise control enabled, the cruise control suddenly disengaged and became inoperative, and the following warning lights (icons) and warning messages displayed on dashboard: > “Check Forward Collision-Avoidance Assist System” warning message > Master warning mode light > ABS warning light > Forward collision assist warning light > Electronic stability control indicator light, and > Auto Hold indicator light. Vehicle continued to operate normally except for those error warnings; cruise control remained disengaged and inoperative. After pulling off the roadway, turning the vehicle off and restarting engine, vehicle operated normally, cruise control could be re-enabled normally, but eventually the same warning lights and warning messages displayed on dashboard and cruise control again disengaged and remained inoperative. This happened multiple times over a number of days. This error happens randomly, at various speeds, but only after cruise control has been engaged. After pulling off the roadway, I took pictures of the dashboard showing these error messages and warning icons to show dealership at appointment that has been scheduled later this week. (These photos are attached to this report.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508033February 19, 2023
ENGINE
2016 Kia Sorento LX which was regularly serviced and well taken care of completely shut off while I was commuting to school on a notoriously dangerous stretch of road. I was in disbelief when the mechanic diagnosed our vehicle as a complete engine failure with 122,000 miles. I thought things couldn’t be any worse until I had the trauma of interacting with Kia “customer service” and I use that term very lightly. I had never owned a Kia before and I naively thought this well known manufacturer would back their product. HA. Instead, I was insensitively told I was “out of luck” and worse yet incriminated to an extent when I didn’t have oil change receipts from the past going on 4 years of financing the vehicle during a hysterical phone ordeal (on hold for 45 minutes- I was in the shower when he finally picked up, didn’t rinse my hyaluronic acid exfoliator off and burned my face). I explained to him that the mechanic described the issue as “the bolts are walking off of the engine block, it’s a known KIA issue” - to which he ironically vehemently denied any knowledge of. So not only was I lied to but patronized days before Christmas. I tearfully pleaded with him to help me in some way because this is my only vehicle and I’m counting on it to commute to school everyday, I graduate in the Spring. Kia did not care. Where is my sorento now? The garage. We had GAP coverage so they required the engine be completely tore apart and sent out - our mechanic stated the bolts were so badly warped and wore a machinist would be unable to work with them and fire was clearly on the horizon based on the dangerous conditions. FIRE. I have a 14, 5, 4 and 3 year old who are almost always with me. My children could have been killed. So worse than this inconvenience is the blatant lack of regard for human life. To add insult to injury I guess insurance companies are tired of taking the brunt of Kia’s incompetent craftsmanship so they are only covering half of the cost, I must pay $5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508096February 19, 2023
ENGINE
Timing chain tensioner is defective and should be recalled. On cold start ups, the engine has a really loud rattling noise for a few seconds and goes away. Has been recalled on other Kia models except for the Kia Sorento why Kia chooses not to include the Kia Sorento should be of concern. Kia should be held responsible for their mistake. I have called the dealership and they do not take responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508116February 19, 2023
ENGINE
I went to have the recalled item fixed for the engine failure. However Kia informed me that an issue must be heard before they can fix the issue. Around 3 months went by and I had my oil changed. I went out of town and when I came back my car started to make a tapping noise. I had someone check my oil and it showed I needed over 3 quarts. I took my car back to the oil place and they said they didn't know what happened. Did another oil change and added more oil. The next day my engine was knocking. I took it to kia and they told me I needed to replace the engine. However now they will nor release the car due to an issue with it blowing up. I'm with out a vehicle and about to loose my job due to issues getting back and forth from work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507952February 18, 2023
EXTERIOR LIGHTING
The headlights on this vehicle you can’t even tell they are on after dark even after kia of Cape Coral florida tried adjusting them it’s so bad I ended up installing a light bar on there just to be able to drive this after dark if I get in a accident because of this who is liable I just think there should be a repair they should have to do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507785February 17, 2023
POWER TRAIN
Would not shift out of park Dealership repair cost $1000 - told “not part of transmission so not under the warranty “ - now reading online and on recall site lever and linkage column shift issue but now dealership says “not the same” but reading lots of Kia owners reporting same problem? Should be a recall!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507793February 17, 2023
ENGINE
My vehicle engine light went on. Error codes P0014 Exhaust timing and P0661-Intake valve control were scanned according to KIA dealer. The oil control solenoid valve inline4 right and left were replaced at substantial cost. Kia would not repair under warranty. The oil level would go down shortly after oil change and engine was louder and vehicle doesn't operate as before even after repairs. It is my understanding that there is a Class Action Lawsuit Leslie Flaherty et al v Hyundai Motor Company et al Case No 8:18-CV-02223 US District Court for Central District of California. I do not know if my problem is covered under this class action lawsuit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507823February 17, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 40 MPH, he heard an abnormal rattling sound before the vehicle started to lose motive power. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact then depressed the accelerator pedal with much more force and the vehicle responded. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that nearly all the engine oil had been consumed. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the Failure to Kia Technical Service Bulletin Number: 222 (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507831February 17, 2023
ENGINE
Traveling from Cheyenne, WY to Houston, TX my SUV overheated without warning and bubbling coolant sprayed everywhere. I was 200 miles south of Pueblo, CO in the middle of nowhere in New Mexico. I then had my SUV towed to the Kia dealership in Pueblo, CO and was informed I needed a total engine replacement. I decided to have my car towed to the Kia dealership here in Cheyenne, WY. I was told 2 bolts were stripped which caused engine failure and overheating "Kia used a bolt thread that fails to grip the block with enough force and overheating is a common scenario. This is a known Kia manufacture defect". I have always maintained my SUV and had regular service performed because I never wanted to be stranded on the side of the road. I am requesting KIA step up and help cover some or all of these expenses due to it being a known manufacture defect. I have not heard from Kia since my case was opened six weeks ago. The Kia dealership here in Cheyenne, WY indicated there have been over 20 cars at their service department alone with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507868February 17, 2023
ENGINE
My wife was driving the vehicle and the engine locked up because it had burned through all the oil in the vehicle. There was no warning lights to let us know it had low oil. The vehicle is available for inspection. My son was also in the car as well. I had the vehicle towed to my local machanical shop. The owner of the shop was the person that notified me of the engine default.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507610February 16, 2023
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving 65 MPH, the vehicle lost motive power and decelerated to 25-30 MPH. The check engine warning light was illuminated, and the vehicle shuddered significantly. The contact veered to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the cylinders #1 and #4 were misfiring. Additionally, the dealer stated that oil residue was found on the spark plugs, indicating that the engine was consuming an excessive amount of oil. The dealer diagnosed that the engine long block needed to be replaced. The dealer replaced the long block, the engine, and the cylinders. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 75,114.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507648February 16, 2023
POWER TRAIN, STEERING
Same issue with the whining and pulling as the recall. Kia will not help. Two dealerships and the manufacturer will not recheck the repaired recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507703February 16, 2023
ENGINE
It is an engine failure thru excessive oil usage. My oil light has never came on and Dealer nor KIA can tell what point does it suppose to come on. My vehicle has 90,000 miles and I put 6 quarts of oil between 4500 miles oil change. I just completed a oil consumption test in which it was down 2.5 quarts within 1000 miles. Then I had to pay $654 for a compression test. They say the test failed and the pistons are worn. Because they are worn, they say repair is not covered. I purchased a KIA Certified vehicle with an extended warranty and they say engine is not covered because the pistons are worn not broken. I say the pistons are worn because it may have been the lack of oil causing the extensive friction on the pistons. Is it mandatory for the car manufacturer to have an oil level warning or minimum standard that all of them should follow? They told me that my engine will die soon and a new engine is $12,000.00. I believe the public should be aware of their intentional engine failure caused by excessive oil usage by not giving a low oil notification. I have had my oil changed at the same dealership since I purchased it. I paid $2500 for an extended warranty in which they do not honor. I paid $2500 plus interest for a service that is not being honored. A warning light for low oil should be mandatory, manufacturer should be liable for not having a warning light in place. Service manager and service all played dumb stated nobody never asked about an oil warning light. Please Help!!! I still owe $15,000 on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507395February 15, 2023
ENGINE
I was driving down the interstate going 80mph when all of the sudden the vehicle lost power. I had to dodge traffic and cross over into another lane to get to the side of the road I’m lucky I made it and nobody was hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507485February 15, 2023
EXTERIOR LIGHTING
My headlights go completely out, pitch black, going over 50mph, several times now. I have turned them off the automatic setting as this has happened more than 5 times over the past year. Everything out front goes black including fog lamps, meeting cars, not meeting cars, lights, no lights on the roadway, no rhyme or reason. No warning lights, no sensors covered. My children have been in the car everytime but once. Nobody knows what's going on with it as it happens intermittently and no codes appear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507212February 14, 2023
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that after starting the vehicle and driving at an undisclosed speed, he heard a knocking sound coming from the engine. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown fractured part failed; however, the contact stated that the diagnoses was incomplete. The vehicle was not repaired. The dealer was not notified of the failure. The manufacture was not notified of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507323February 14, 2023
UNKNOWN OR OTHER
I went to take my husband coffee put my car in park got out to get my son out of the back passenger side seat of the car and when I got to the back passenger side seat, I try to unlock the door the door was locked so I went back around to get back to the driver seat to unlock the door and before I could get all the way back to the driver side door I heard a loud click and my car jolted forward and crashed into my husband’s truck with my two year old in the backseat. I notified Kia. They towed it to the nearest dealership. It’s been there for a week, but they’re refusing to do anything or provide me with a loaner vehicle at this time. I’ve been working with a representative and his Only concern seems to be getting pictures of the damage that was done to the front of the vehicle when in reality, they really need to be looking at the computer in my car to see what actually happened. Although it caused damage to both my vehicle and my husband’s vehicle, I am grateful that my husband’s vehicle was there to stop my car because It could have been so much worse!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11506910February 13, 2023
ENGINE, POWER TRAIN, STEERING
Engine keeps shutting off at 50 miles per hr no warning lights or engine codes, this keeps happening every two or 6 days. Mechanic replicated the issue but no engine codes were presented, so no solution. This vehicle is no save to drive. When vehicles shuts off you lose control of the steering wheel. And you can’t start the vehicle back up until you get to a full stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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