Kia Sorento Complaints

10,397 consumer complaints on file.

#11516068April 7, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Unknown Shortly after purchasing this (6 to 8 weeks) rainwater began collecting and falling into the cabin from the dash area when turning. Not long after this started occuring I began to have issues with the infotainment center or other electrical items in the car sporadically restarting while driving. There was one incident in July 2020 where I called the dealership I purchased this at because we were at the beach in Wisconsin and the car was off. The key was out. The doors were open and the radio would not turn off and the ac was on. I got no response from them. When I had mentioned the issues about things restarting they just said that if it was not happening at that moment they couldn't do anything. Then it started where the screens were restarting and glitching when I was backing up. As a result there was an incident where this occured. My screen (where the back up camera works) went black and the blind spot warning was not working either. I hit a pole trying to get out of a spot I was blocked in at a gas station. It all happened very quickly. Kia was contacted. It took almost 11 months for them to actually take possession of the vehicle at a dealership due to them not having loaner/rental cars or appointments available. They had the vehicle for I believe 28 days. I have documents from the dealership. Per kia I was to take it there so a tech could evaluate it. When I picked it up they said Kia just told them to make sure that the back up camera works. I have provided multiple videos from various incidents over the last 3 years. This is truly becoming a safety issue. I travel 44 miles of major expressway in Michigan daily each way to/from work in Ann Arbor. Having everything turn off/restart/being unable to control/or just not work at all is worse than texting and driving. I never know when something is going to happen https://drive.google.com/drive/folders/1kRD0RehofbZ818V-GCUhykoeOeL23LeT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515805April 6, 2023
STRUCTURE:BODY:DOOR
Snow white pearl paint has suddenly started peeling on passenger door and around windshield
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515879April 6, 2023
UNKNOWN OR OTHER, POWER TRAIN
Yesterday, when I went to start my car, it barely turned over. Today it started fine but while I was stopped at a red light at a busy intersection during rush hour, my car shook violently for about 3 seconds and then stalled. It didn’t lose battery power but was completely off. I attempted to restart it 5 times. First, it wanted to turn over but didn’t. Second, the engine just clicked a couple times. Third through fifth, it didn’t even attempt to start. There was absolutely no warning that this was going to happen and no check engine lights. After waiting a couple more minutes, it finally turned over, still with no check engine light, and I was able to get myself home safely. We weren’t able to replicate the issue. We Checked the fuel pump, battery power, the starter and checked for any codes even though there isn’t a check engine light on. All of which were fine. I bought this car used and it was apart of the engine recall a few years back. I’ve looked up other peoples description of what happened to them before they had there engines replaced and more than 10 of them were similar to what happened to me today. I have a one year old and am now terrified to even drive my car with her in it because I don’t know if or when this is going to happen again or if it is going to happen while driving next time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515880April 6, 2023
AIR BAGS
My airbag light has been on for a while and I didn’t know until today that technically I shouldn’t be driving it. I learned that, if the light is on, there is a possibility that in the event of a collision the airbags may night deploy. I am financing this car from car shop and had to have a recall for the airbags be repaired. Is there any way to have this issue corrected without paying? I’d rather not die going food shopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515506April 5, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
I purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thought I had a flat tire. After pulling over, I realized it was in fact my sunroof which randomly exploded. Luckily I had the shade up, so the glass didn't fall into the vehicle. This could've caused a horrible accident if any cars were around me, or if I wasn't able to stay calm. It sounded like a shotgun went off in my ear. I have a 2 year old and a 4 month old and I'm just thankful that they weren't in the car when this happened. There were no warning signs of the glass cracking, nothing hit the vehicle prior, this was a brand new vehicle off the lot 53 days prior. I contacted the dealership immediately and said this needed to be fixed. They took the vehicle back and made a claim with KIA which is currently active from 1/13/23 and is active as of 4/5/23. I picked up the vehicle on 3/30/23 and gave KIA and the dealership a chance to make it right. The car had glass shards still in the top from the original breakage. When I pushed the sunroof back the first two times I could hear glass shards pushing in the tracks and forcing it back into position. I returned the vehicle to the dealership on 4/3/23 and they're "working on fixing it". I do not feel safe myself driving in the vehicle nor having my children travel in the vehicle. I've let it be known I do not want the car back and I want out of the loan. I had the car for a total of 53 days and it's been in the shop 75+days now. Reporting this as I feel like this was a total safety issue and I hope no other individuals have to go through this same process with the dealership and KIA. First 3 photos are after the incident. Next 2 photos are proof of glass still in sunroof after repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515527April 5, 2023
STRUCTURE:BODY
Rapid Delamination and paint peeling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515594April 5, 2023
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. After replacing the engine, the vehicle started experiencing several engine failures. The transmission also slipped while in 6th gear. Additionally, the engine was consuming coolant. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515656April 5, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
In March of 2023, my 2016 Kia Sorento was stolen in Shorewood, Wisconsin as several teenagers broke the window and ripped open the ignition system. Due to a design flaw in the ignition system and no immobilizer in Kia vehicles that were created from 2011-2022, theft became very easy and a widespread problem ensued in the Milwaukee area as well as other cities in the Midwest. The vehicle was stolen by these teenagers and ultimately crashed and totaled. Law enforcement officials in Milwaukee, WI were able to apprehend the teenagers but this was after they had crashed and totaled the vehicle.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11515350April 4, 2023
TRAILER HITCHES
The contact owns a 2016 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515352April 4, 2023
ENGINE, STRUCTURE:BODY
While driving at night on 2 lane highway at speed limit the engine seized as I pressed acceleration. Had to get to safe spot to pull off while just coasting as other drivers got upset so glad I didn’t get hit from behind. Had to be towed home had mechanic look at it he said engine is needing replaced. Kia knows they have a recall on engines but won’t fix unless something happens that’s dangerous! I was told when I had their knock sensor put on that would just slow the engine down before it became a danger but no that didn’t happen it literally seized at full speed limit. I called Kia said to have it towed in and they would look at it but it will take 4 weeks before they get to it. Also the paint is chipping bad on hood and above windshield on driver side I’m seeing more and more 2015 Kia Sorento with same issue all those in my town are the same spots as mine this should be a recall and repaired by Kia we spend good hard working money to have a nice vehicle and this makes it look like crap. Do better by your customers Kia!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515359April 4, 2023
ENGINE
I have a fuel consumption problem and have read/heard of other Kia owners that are having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515401April 4, 2023
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds, there was a knocking sound coming from the engine. While accelerating, the knocking sound became louder. There was no warning light illuminated. The vehicle was taken to an independent mechanic and was informed that the engine might have seized. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515447April 4, 2023
TRAILER HITCHES
The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that she was unable to park the vehicle outside and away from structures until the recall repair was completed as recommended by the manufacturer in the recall notification. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515467April 4, 2023
ENGINE
At an intersection, the vehicle’s engine died unexpectedly without warning. No lights or alarms. The vehicle would not start. Once towed to the repair shop, I was told that the engine had seized and that the engine would need to be replaced at a huge cost. The vehicle had only been driven 1500 miles since last oil change. No oil light or check engine light ever went on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515484April 4, 2023
ENGINE
Vehicle is consuming oil at an extraordinary rate. About 1qt per 750 miles. There are no oil leaks present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515222April 3, 2023
AIR BAGS, ELECTRICAL SYSTEM
After my engine was replaced, due to recall, the airbag light has been on causing check engine light to stay on. In addition to the air bag light, shortly after tlairbag light issue, all other dashboards lights came on and remain on. All buttons and horn on steering wheel don't work. Since they replaced my engine, my AC has never worked again. When I got it back to Houston, it started smelling like was bad so I took to a mechanic. He said gas was spraying everywhere under the hood and I was lucky to be alive. Since the engine replacement it's been a disaster. All worked fine before engine went out and no lights were on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515285April 3, 2023
ENGINE
Excessive oil consumption. Less than 3,000 miles between changes, consuming roughly 2 quarts less than 3,000 miles. Up on reading others having same engine experiencing same problems. My car serviced religiously. Still runs, now going to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515033April 2, 2023
ENGINE
On 3/23/2023, the Oil Pressure Warning Light flashed on and off. I was lucky to be near a gas station that could check my oil and determined there was less than 2 quarts left. They added almost 4 quarts of oil and told me to immediately contact my Kia dealership because I could have an oil consumption issue. I researched the issue online and found that there is a class action lawsuit over Hyundai-Kia oil consumption defect. On 3/28/2023, I brought my vehicle to Mastria Kia to have an oil change and have it checked for an oil leak. There was no oil leak. Thus, they told me to return in 1,000 miles (oil consumption test). If it passes the oil consumption test, they told me that they could do a combustion chamber cleaning for over $500, which I was also told does not fix the defect. They also informed me to check my oil level regularly and add oil as needed. The vehicle is not reliable or safe to drive. I was lucky that I was near a gas station, and I saw the warning light that flashed only once. This is a safety issue and this vehicle's reliability is questionable. I hope that NHTSA can help not only myself, but other Kia owners that are experiencing the same engine defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515071April 2, 2023
STRUCTURE:BODY
2019 Kia Sorento Snow White Peal peeling paint on hood and roof of car. Per body shop this "delamination"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515045April 2, 2023
POWER TRAIN
Loss of power while shifting gears for roughly 3 seconds between each gear change causing check engine light to illuminate. No issues detected by Kia diagnostic check in Kia Access app. Believed to be a similar issue as stated in recall 22V760000 regarding power train, but has yet to result in a complete loss of power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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