Kia Sorento Complaints

10,397 consumer complaints on file.

#11524605May 31, 2023
ENGINE, UNKNOWN OR OTHER
There is an issue with the oil plug. Constantly leaking oil. I have spoken to several other individuals who have the same problem. The oil leaks can cause a completely empty oil compartment resulting in a blown motor. Walmart super center brought it to my attention. Also, the Kia dealership was notified that the oil was leaking at the time of service but did not seem concerned. The oil light will briefly come on when going down a hill. No flashing lights or visual indicators unless you see the brief oil light. There is also rattling in the engine area that gets worse as the oil gets lower. Very annoying but the biggest concern is the leaking oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524619May 31, 2023
ELECTRICAL SYSTEM, ENGINE
While adding the anti theft software to our 2020 sorento they short circuited the BLM which is the brain box for the vehicle. They have had the car for 4 weeks now and they say the have the part on order but they do not know when the part will be sent. In the mean while they are making us pay for a rental car on our credit card until the part comes in and then will reimburse us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524621May 31, 2023
POWER TRAIN
The contact owns a 2011 Kia Sorento. The contact stated while driving 65 MPH and attempting to accelerate into the HOV lane, the contact became aware that the vehicle failed to accelerate however, the vehicle lost motive power and stalled. The contact was able to coast to the shoulder of the lane and restarted the vehicle. No warning lights were illuminated. The contact stated that the failure was first experienced on May 9th, 2023, and again on May 30th, 2023. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524627May 31, 2023
ENGINE
UNKNOWN. I WAS DRIVING ON THE HIGHWAY AND THE ENGINE JUST SHUT OFF. WHEN I TRIED TO START IT I COULD NOT. TRIED TO JUMPSTART BUT STILL WOULD NOT START. I HAD IT TOWED TO MY MECHANIC AND HE ADVISED THAT THE ENGINE SEIZED AND THERE IS A RECALL FOR THIS. RECALL #SC 147.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524692May 31, 2023
SUSPENSION
Rear control arm weld broke drivers side. 18 year old lost control on interstate at 70 miles per hour. Was spinning around and avoiding hitting a steal fence, steal beam and wall. I have pictures of the broken weld. If no recall yet their needs to be before it kills someone!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524426May 30, 2023
ENGINE, POWER TRAIN
I was told by the dealer, that we had to have it dropped off at {400 miles from home}, that the oil drain plug fell out and the engine seized. there are are no previous warning lights no temperature rise the car just stalls, then the warning lights for engine and oil come and by this time your engine is dead. Thank God we where stuck in traffic. Otherwise at cruising speed this could have been a very catastrophic event with the possibility of lose of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524464May 30, 2023
ENGINE, ELECTRICAL SYSTEM
On several occasions while driving down the highway at night going approximately 60-65 mph headlights, tail lights go completely out. With my whole family in the car but Thank God we have never been in an accident as a result of this. No recall information has been received even though I see plenty of complaints. The last 2 times I’ve gotten an oil change within 1500 miles my oil light comes on and when I check, there is low oil or no oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524529May 30, 2023
ENGINE
Recall I purchased my vehicle in a private sale sometime around 2018, I believe. I can get more specific date if you need me to. I have reached out to the Kia dealership multiple times since regarding the recall on my vehicle due to engine issues which have been known to cause vehicle fires and/or failure. I have been told each time that I was ineligible for the recall due to some failure to act prior to my purchase of the vehicle. I received a letter in the mail today from the US District Court for the Central District of California saying that I should get the KSDS (Knock Sensor Detection System) update done to my vehicle which is covered by recall and that as part of a class action, the vehicle warranty will be extended. Can you please explain to me whether I qualify for the recalls listed for my vehicle and what I can do if the dealership denies my request again? I do not want my family driving in a vehicle that could potentially endanger them, and I also have concerns that my vehicle is beginning to experience the issues the recall was intended to mitigate. Then when I found this website, it said that if we experienced issues with the recall fulfillment to submit a complaint. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524534May 30, 2023
ENGINE
It has 120,000 miles on it. No warning lights. No “low oil” light or anything. My ex-husband hooked up a code reader to it and no codes were being given. It’s currently sitting at dealership, I still owe $3500 on the car and I can’t drive it. Will cost more to put an engine in then to pay off of my car. The dealership can’t look at it for another week. I have no means of another car. And Kia says they can’t do anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524551May 30, 2023
UNKNOWN OR OTHER
Hi. While closing my trunk it appeared that the latch and trunk closed. As I took off to drive I realized my trunk door was opening and at the same time the warning light came on. I was driving maybe 30 mph. While pulling over to stop, I went over a pot hole which caused the car to jump up a little. During that time my trunk flew open and the things in my trunk fell out onto the street. There were cars behind me which had to swerve to stop from hitting/ running over my things. My husband had to put the items on the floor in my second row and sit in the trunk and hold it closed until we got home. A catastrophe and I'm glad no accidents happened because of this but there could have been one. Apparently there's a problem with the trunks latching system that's very common and should be recalled. This just happened 2 days ago and I haven't had my appointment yet. They're not available until July 2023. I may need to get rope and tie the trunk closed until my appointment. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524381May 30, 2023
ENGINE, UNKNOWN OR OTHER
My vehicle is still leaking oil bad after paying over $700 to get the oil pressure switch and gasket replaced on March 1, 2023. I was promised a reimbursement of my funds spent to fix the issue and have not heard back for over a month nor have they addressed the issue with the vehicle still leaking badly. As others are having the same issue it is not fair to us costumers we are left with a defective vehicle. I have small children and this is my only vehicle which is not safe to operate. I need help just like the others who are being ignored. I have included the estimate of the other issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524412May 30, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2012 Kia Sorento. The contact stated that while making a left turn at a slow speed, there was an abnormal grinding sound coming from the vehicle. The oil warning light was illuminated. The vehicle was taken to an independent mechanic where oil was added; however, the failure returned after several weeks. The contact stated that while driving at a slow rate speed, the vehicle lost motive power and stalled with the oil warning light and check engine warning light illuminated. Due to the failure, the vehicle was towed to an independent mechanic who diagnosed the vehicle with an internal oil leak. The dealer was notified of the failure and informed the contact that the vehicle was not under recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 101,541.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524189May 28, 2023
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES
September 2022 recall for tow hitch harness has produced NO information for repair. Neither the dealer nor the manufacturer has made any progress in correcting potential fire problems associated with this tow hitch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524112May 27, 2023
ENGINE
Driving on Interstate Highway at speed limit 70 mph, car starts slowing down rapidly. Looked at dash engine light flashing, put the hazard lights on and pulled to left temporary emergency pullout lane coasting at 20 mph. Had to wait for big gap in traffick to get to right hand side of Interstate, hoping engine didn't seize up in middle of highway. Was able to find area wide enough to be clear of oncoming traffick. Called for roadside service. Car was pulled up on wrecker, taken to Kia dealership. I was told they would inspect car asap.The service advisor called the next day late. Told me they would be replacing the engine in car with a remanufactured engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523957May 26, 2023
EXTERIOR LIGHTING
While driving at night on dark road 50 mph with lights on auto. Lights went out completely. Had to make hard stop and turn lights to on position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523977May 26, 2023
AIR BAGS
I took this car, my mom’s car, to a Kia dealership yesterday for a diagnostic. I was told it had no air bags. I was really upset to find that out. I am not certain if we knew this when purchased years ago. This car was previously in an accident and we were told all the airbags were cut out. I wanted to to voice that I think it should be illegal to drive a car with no air bags. I think that information should be listed under a persons drivers license number and or VIN number. I called the Driving Safety Unit with the DMV yesterday and they said they couldn’t do anything for me and to contact the Department of Consumer Affairs for a complaint or the Governor’s Office. I am leaving my comments here instead. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523818May 25, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Having ignition problems. Ignition switch will not go to the Lock position and stays on ACC all the time. Always having to undo the negative battery cable from draining my battery. Warranty company refuses to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523844May 25, 2023
UNKNOWN OR OTHER
Approximately 4 years ago the paint began to chip on the roof and side near the windshield of my Pearl white sorento. It was bubbling up and slowly chipping away and has now began to rust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523887May 25, 2023
ENGINE, VEHICLE SPEED CONTROL
When driving at certain lower speeds the vehicle is jerky. The car will go into high RPM's when excelerating even when not fully pressing the gas pedal. The engine is burning through oil very quickly. In less than a month from my oil change I have had to put 5 quarts in. When the cruise control is on it sometimes excelerates faster than what it is set for. This has been ongoing for about a year. I have confirmed with 2 shops that I do not have an oil leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523581May 24, 2023
ENGINE
The car lost power while driving and the engine caught fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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