Kia Sorento Complaints

10,397 consumer complaints on file.

#11532923July 18, 2023
ENGINE
When driving there was a clunking noise and then the steering was hard to steer and the battery light came on & had to have it towed to find out that the harmonic balancer bolt broke. There are hundreds of complaints online about this same issue happening with these engines as this is a poor design. This is a safety hazard and very dangerous since you loose the steering and should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533003July 18, 2023
ENGINE
Car was in an accident; started on fire, car is totalled
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11533059July 18, 2023
POWER TRAIN
Burning oil and no warning lights come on for low oil, had the car looked at and was told that there are no leaks. Mechanic also told me that it is the piston rings and that he has had other customers with the same experience and was told that kia is honoring the engine warranty even though the car is out of warranty, but will not fix mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533117July 18, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Vehicle inspection catalytic converter fumes coming inside vents causing fire an frame issues
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11532781July 17, 2023
ENGINE
After about 30 minutes of driving the vehicle through the city and letting and sit in the parking lot, oil started leaking heavily. Eventually, the engine became completely seized and the starter began to release smoke nearly starting a fire. I looked inside the engine compartment and saw that the bearing had come loose and made a hole through the block. Before purchasing the vehicle, I used my scan tool to check for codes. No codes came up. No lights were on the dash. Luckily, the engine seized on the parking lot and not in the middle of the highway. The engine and vehicle are available for inspection upon request. I checked to see if the vehicle had any recalls and sure enough, this exact problem showed up as an open recall. The Kia dealership has denied repairing the problem. They said that its not eligible for repair because the "KSDS software" update was not completed. However, the notice was not sent to me as I am not the first owner. Upon speaking with the Kia manufacturer, I was advised that the vehicle is in fact eligible for repair and engine replacement. The dealership obviously will not take my word for it and I'm having trouble getting the manufacturer to contact the dealership and have them replace it.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11532808July 17, 2023
ENGINE
Engine stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532855July 17, 2023
ENGINE
The car completely stalled out. Engine Light on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532633July 17, 2023
ENGINE
My issues began when the vehicle was leaking oil, took it to dealer and was told I needed a valve cover gasket (?). After that repair the vehicle began to burn oil excessively. I noticed this after the check engine light came on previously. I took it to the dealer and was told I needed spark plugs. Plugs were replaced but the vehicle continued to burn oil. Check engine light came on. At approximately 7am as I traveled on a very busy highway so my Kia Sorento began to sputter before losing power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532670July 17, 2023
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 40-50 MPH, the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to the residence and then to an independent mechanic. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. Upon investigation, the contact associated the failure with Manufacturer Recall Number: PI1802B; however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 79,571.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532603July 16, 2023
EXTERIOR LIGHTING
When driving at night with the light switch in auto position, headlight will turn off. Sometimes, turning the switch to off and back to auto will make them work. Sometimes wiggles the switch will make them work. Sometimes you have to switch them to on to make them work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532412July 15, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
After I got the for my car. I took my carto a mechanic. He ran several test and concluded that my car has an electrical problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532325July 14, 2023
UNKNOWN OR OTHER
BELOW ARE ALL OF THE CASE NUMBERS............BUT, STILL AFTER over FIVE (5) MONTHS............no FOLLOW-UP what so ever!!!!! https://ksupport.kiausa.com/ConsumerAffairs We have received your submission and your case number is 15331861. A representative will be notified and will follow up accordingly. sent feb. 15, 2023 4:57PM Kia Customer Care - Case#15331861 Your case number is ' 15339854 ' new message PLUS above sent 2/20/2023 Fri, May 12 at 4:27 PM your case number is 15519248. Wednesday, February 15, 2023 your case number is 15331861 Your case number is ' 15339854 ' new message PLUS above sent 2/20/2023 Thu, May 18 at 4:42 PM your case number is 15532767 Sat, May 27 at 8:53 PM your case number is 15553905 Fri, June 1, 2023 8:56 PM Your case number is ' 15565066 Thu, Jun 1 at 8:57 PM your case number is 15565066 Tue, Jun 13 at 4:40 PM our case number is 15593923. Sun, Jun 18 at 7:50 PM your case number is 15605783. Fri, Jun 23 at 1:42 PM your case number is 15621230. Wed, Jun 28 at 9:59 PM your case number is 15633181. A representative will be notified and will follow up accordingly.??????????? OH YEAH?? WHEN?? I have taken the 2011 Kia Sorento in for 2 recalls on the door locks. THEY WERE NEVER FIXED. Then I took the Kia in for the connecting rod bearing recall. AND, AT THAT TIME I TOLD "THEM" AGAIN THAT THE DOOR LATCH PROBLEMS was NEVER FIXED, and I would like to have it fixed. When I got the Kia back I was told that yes the door latch problem needed to be fixed. BUT THE CAR WAS OUT OF WARRANTY........... When is a RECALL NOT done because the warranty has ended?? DOOR LATCH TWO (2) RECALLS AND NEVER FIXED. WHEN WILL I GET IT FIXED at no charge AS IT IS A DEFECT!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532370July 14, 2023
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that after an oil change and driving approximately 1,200 miles, there was no oil in the engine. The contact stated that there was no visible oil leak. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531953July 13, 2023
EXTERIOR LIGHTING
Headlight automatic sensor is failing. When lights are switched to auto mode, the headlights will randomly turn on and off while driving, regardless of outside lighting conditions. Alternatively, the lights will come on without prompting when the car is turned off & parked in a driveway at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531963July 13, 2023
ENGINE
I was driving on highway when without warning it just died and I was almost rearended. I noticed that the Ecoboost wasn't working anymore so I was just in shock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531991July 13, 2023
ENGINE
iT APPEARS MY CAR IS BURNING OIL, THERE IS NO LEAKAGE. I KEEP OIL CHANGES ON A REGULAR BASIS AND NOW CHECKING OIL LEVELS DAILY. IT IS USING 1-1.5 QTS EVERY 2 WEEKS. THIS PROBLEM WAS FOUND WITH LAST OIL CHANGE. MY CAR NOW SEEMS TO SEIZE WHEN TAKING OFF INCONSISTENTLY. I DON'T KNOW IF TWO PROBLEMS ARE CONNECTED. THERE ARE NO WARNING LIGHTS COMING ON. I CONTACTED CARTOWN KIA ABOUT 3 TIMES BY PHONE, LEAVING MESSAGES, AND ONLINE BUT NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531994July 13, 2023
FUEL/PROPULSION SYSTEM
Letter date 6/30/2023= Low pressure fuel pump leak . this should be a recall to fix the problem this saftey problem. Not a extension of the warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532151July 13, 2023
ENGINE
After hearing a knocking or rubbing sound when turning left or right, I made an appointment to have my 2015 Kia Sorento checked and also to have it inspected. The auto repair shop was in the middle of road-testing the vehicle when it suddenly began running poorly and the SES light turned on. The vehicle started to misfire and was unable to accelerate past 30 - 35 MPH. Upon inspection the car was found to be very low on oil, although there had been no prior alert nor was it time for the routine oil change. Vehicle also shut down unexpectedly on road, putting driver and other vehicles in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531728July 12, 2023
ENGINE
The engine started knocking, experienced loss of power, and oil leaks around the engine head. Kia of Savannah refused to retrieve the vehicle, and I could not afford to tow it to them. Then, they could not get me an appointment for months. Now they are refusing to conduct repairs because the “knock sensor upgrade” was never performed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531669July 11, 2023
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that coolant was leaking onto the ground of the garage. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that while attempting to replace the head gasket, the thread had pulled out from the block. The contact was informed that the engine short block and additional parts needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the engine was not the engine included in NHTSA Campaign Number: 20V750000 (Engine). The failure mileage was 118,871.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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