Kia Sorento Complaints

10,397 consumer complaints on file.

#11543995September 12, 2023
ENGINE
Engine was replaced in 2021 due to oil consumption issues. After copays and having a rental car for 2 months while waiting for repairs I shelled out about 7k. Now catalytic converter has failed, about one week after last oil change. Extended coverage is just over by mileage according to dealership and unsure if Kia will cover, awaiting response. After researching this issue with my vehicle, I found other owners who had the same issue and suggested it should have been replaced with engine as there was a past recall for this. Others stated that Kia is not covering even though there was a recall. Even if they covered the parts that would help substantially. Car currently at service center at Kia dealership awaiting to see if Kia will assist at good will or cover under the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543785September 11, 2023
UNKNOWN OR OTHER
Paint is peeling. Snow White pearl
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543753September 11, 2023
UNKNOWN OR OTHER
I was cleaning my Kia and I was wiping the back-up camera, the camera housing clip broke and I didnt even put any pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543660September 10, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ENGINE
Car caught fire in the engine compartment.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11543554September 9, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Headlights turned off on 3 occasions in the last 2 weeks. first i was driving on an unlit section of a residential thoroughfare, dark night and suddenly, while both hands on steering wheel, not having had any interaction with dashboard/radio controls, smooth section of roads (no obvious bumps) the lights turned off. I immediately fiddled with the steering column mounted light control switch, which did not give me an immediate relief, flipped it to highbeams and they worked. 2nd and 3rd time (yesterday 9/8/23) while on semi lit highway they again shocked me by turning off, i again toggled the light switch, this time highbeam flip did not work, i was doing 65 on a 70 and having lights turn off, with no reason, scary. 80,000 miles. i have had the light switch in automode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543377September 8, 2023
UNKNOWN OR OTHER
The headliner in the truck does not roll back properly and just out the blue falls down when I open the sun roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543379September 8, 2023
UNKNOWN OR OTHER
The roller for the headliner falls when I open the sunroof and this causes me not to be able to see out of my mirrors when driving. There has not been an accident or anything to the vehicle and the vehicle has been taken care of the entire time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543513September 8, 2023
EXTERIOR LIGHTING
1. During nighttime driving, the headlights suddenly go off. Headlights are on auto and it happens randomly. The first time it happened was in August 2023 and then on 09/08/2023 twice during night driving. 2. It's very risky to be in the dark on a rural road. I really worry for my family's safety. 3. I could not reproduce the issue, nor have I taken it to a technician or dealer yet. 4. Not inspected by the manufacturer, police, insurance representatives, or others. 5. There was no warning on the dash prior to that happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543248September 7, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while having an alignment performed at an independent mechanic, the contact was informed there was no oil in the engine. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was checking the oil level daily. There were no warning lights illuminated. The contact stated that her husband checked the oil and added approximately one quart of oil per week. The vehicle was taken to the local dealer, where an oil consumption test was performed. The dealer informed the contact that the vehicle was losing oil. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a loyalty program. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543309September 7, 2023
STRUCTURE:BODY
I have a Kia 2014. Sorento, Snow White mother-of-pearl. In the summer of 2019, I first noticed paint peeling (or what bodyshops call delamination) on the windshield frame. My paint started peeling off in a tiny spot, it looked like a tiny chip of paint the size of a piece of rice, but quickly started flakes all over the body. The dealership says that this is not cover a warranty, since I am not the first owner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543131September 7, 2023
UNKNOWN OR OTHER
The car jerks periodically when pressing on the gas from a stop. The RPM also goes up without warning even if I'm not pressing hard on the gas pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543058September 7, 2023
POWER TRAIN, LANE DEPARTURE: ASSIST
Transmission keeps lurching between gears. Going from park to drive or park to reverse causes a lurch before it shifts and from what I would guess is when it goes from 1st to 2nd it also lurches/shudders. Took to dealer and service advisor said he felt it (it’s intermittent) but his transmission guy said there was nothing wrong and that he couldn’t reproduce my complaint. Kia dealer did a “reset” and nothing changed. 2nd issue is the lane assist randomly stops working and has to be turned off and sometimes the whole car needs to be turned off and turned back on for it to work again. Dealer also “reset” this system which did not fix anything. I have an appointment to take it back to the dealer, but I feel like they are gaslighting customers and there should be some awareness on these issues. My car is one year old and my rotors have also already failed and had to be turned…. There is a quality issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542877September 6, 2023
AIR BAGS, STRUCTURE:BODY
Pearl white paint is peeling off on both sides of windshield and hood. Air bag light stays on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542902September 6, 2023
ENGINE, FIRERELATED
The vehicle was not even 3.5 years old, it had been serviced in February 2023 and there was no warning before the fire began. The vehicle stopped accelerating and I immediately pulled over. The fire began as soon as I stopped the car and the vehicle was engulfed within minutes. My daughter and I were in the car. We barely escaped before the vehicle was on fire. I did not have a vehicle hitch on the vehicle and this was unrelated to the vehicle recall notice that I received several weeks after my incident.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11542943September 6, 2023
FUEL/PROPULSION SYSTEM
I am experiencing a recurring issue with gas backflow at the gas pump, whereby gasoline expulses back out of the nozzle and onto my hands and clothing. It happens every time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542944September 6, 2023
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated that while the dealer was servicing the vehicle, she was informed that the vehicle was experiencing a minor engine oil leak due to the engine oil being overfilled. The dealer cleaned the engine compartment. The contact stated that the engine was running rough, and the vehicle was vibrating while idling. The contact stated that while driving with the Adaptive Cruise Control set to 73 MPH, the vehicle made abnormal popping sounds and jerked. The contact noticed a significant amount of smoke coming from underneath the hood. The contact was able to pull to the side of the road, where the vehicle lost motive power. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a piston slap caused by faulty crankshaft and rod bearing. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact there would be no assistance since the vehicle was out of warranty. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542579September 5, 2023
STEERING
Clunking and sticking steering wheel due to rubber coupling that connects electric steering motor to steering column disintegrates. The dealer acknowledges that there is a mass wide issue with this component failure, but says it is not covered under warranty past 60k miles, nor is there a recall, but there are TSB’s regarding it. This problem clearly puts drivers of these vehicles and surrounding motorist in danger of head on collisions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542726September 5, 2023
ENGINE
My Sorento had been running just fine. I only did maintenance projects such as new brakes, new tires, oil changes and then one day out of no where my car starts making a knocking noise that got progressively louder. No check engine or oil light appeared. I took it to a mechanic the next day and they said that I needed a new engine and that there was no oil in the car. I know that I had placed oil in car with in the year when I got my brakes replaced. Also there was no leaking of oil anywhere underneath my car. I still own on my Kia and the price of a new engine was quoted over $10,000.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542434September 4, 2023
ENGINE
The car stalled and when restarted had a hard knocking. Bad engines in kias are a known issues. Why are they not replacing engines in all the vehicles!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542455September 4, 2023
POWER TRAIN, SERVICE BRAKES
First off, Kia states that if there is not an illuminated check engine light, they cannot do anything for me …. I will post a photo of the instrument cluster if I can find where to do it. This issue has been going on for a couple months and it is steadily getting worse as time goes by there’s no rhyme or reason to why it does it just get in the car and start driving. You may make it 2 miles. You may make it 100 miles, but when it wants to it just turns itself off totally no power whatsoever coasting down the highway with nothing. Transmission is clunky as hell as well. Mostly all in low speeds like in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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