Kia Sorento Complaints

10,397 consumer complaints on file.

#11568149January 27, 2024
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
It won't catch up speed it slips on the freeway. Once I pass 60 miles per hour it excelerates very high and rpm get stuck after I hit 50 miles per hour. There's a knocking noise coming from the engine and burns oil fast.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568186January 27, 2024
POWER TRAIN
The 2016 Kia Sorento engine apparently has excessive oil usage leading to engine failure while driving on highway. Dealers are aware of the problem but Kia is not addressing the issue. Took the car in 3 times for Diagnostic check with no indication of any fault codes to address issue specifically. Now engine has failed despite our efforts to get ahead of the problem, and provide regular maintenance to our vehicle. Apparently dealers are well aware of the issue and aren't owning to it because Kia isn't supporting it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568203January 27, 2024
STEERING
For months now I have been experiencing problems with the steering wheel feeling like it's sticking while driving. It can happen on a straight roadway, but mostly notice it on curves, especially a long stretch of road. I can hold the steering wheel around a slight curve and if I need to move it to the right slightly to keep in line with the curve then it jerks a little to get out of that position. It happens every time whether moving the steering wheel left or right. Last time it happened I said I wasn't going to drive the car anymore because it's unsafe. It got stuck around a curve and took more tug on the steering wheel to get it to move the tires in the direction I needed. There's so many other complaints online about this very problem from other Kia owners around the 2017 models. I've taken it to the dealer twice for this and they never experienced the problem because they just drove around the lot and did a rapid back and forth on the steering wheel. You have to be driving it on a longer stretch of road when you can get it up to faster speeds where it's more noticeable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568242January 27, 2024
STRUCTURE:BODY
I left my car outside in a light rainstorm while at work. When I arrived back at my car I noticed something off about my paint, I soon discovered it was a water bubble in my paint, this caused my paint to fall off leaving my vehicle with a large chunk of missing paint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567937January 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567958January 26, 2024
STRUCTURE:BODY
My suv has paint that is peeling off of the suv that is not due to damage or something external to the paints surface. The color is pearl white and has been documented by many owners of cars Kia's with the pearl white paint color. The location on the passenger side a pillar is also a common starting point for this paint issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567980January 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brake, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time to repair the recall. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567994January 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567711January 25, 2024
ENGINE
The car was making a noise but no check engine wasn’t on I stop at a stop sign and the check engine light came on and car went into limp mode and couldn’t go over 2000 rpms it’s not showing this recall on this vehicle but it’s on some of the serentos and it’s the knock sensor or bearing in the bottom of motor I have 3 kids and now no vehicle I would deeply appreciate a recall on this vehicle vin number to get this fixed quickly this is kinda urgent if you can reply quickly that would be so appreciated it has 169000 miles on it it’s a 2017 model vin number is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567806January 25, 2024
SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING
The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed at night, she became aware that the headlamps were extremely dim, severely compromising nighttime visibility. The ABS warning and check engine warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), and the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567867January 25, 2024
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
Winshield lamination cracked/seperation. No rock chips or anything that hit the winshield. It just started to seperate by itself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567821January 25, 2024
ENGINE, SERVICE BRAKES, UNKNOWN OR OTHER
I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567563January 24, 2024
SERVICE BRAKES
rear brake lights stay on while car is running. Go off when car shut off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567609January 24, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567426January 24, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Automatic Emergency Braking Passenger Side Air Bag Smart Cruise Control System Backup Camera Forward Collision Warning Lane Departure Warning System Head lights blinked on occasion and others all stopped working at the same time which makes the vehicle unsafe to drive. Took it into the dealer and they replaced the SOP Module due to code B10055, ACU communication error tested and found module not communicating with vehicle. To replace this part it costs me 925.50 After replacing this part they ran another coding and found that the ODS mat has internal short causing failure of variant coding. This part will cost an additional $3,287 to fix. Looked online and noticed that Kia has safety Recall (SC175) for 2015-2018 Kia Sedona for the Front Passenger Seat Occupant Detection System (ODS)Harness which is the exact same part that my Kia Sorrento needs and falls in the same year built. My 2017 Kia Sorrento has only 56,000 miles on it. Kia Dealership supposedly fixed the CCS Headlights Flicker Failure which was a separate recall which was a multifunction switch but this did not fix the other sensors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567428January 24, 2024
ENGINE
2023 Kia Sorrento - The engine turned off while driving, leaving me stranded in the middle of a busy road in the first six months of ownership. The vehicle was towed, and the dealer was unable to reproduce it. On 01/12/24, the car leaked all the contents of the coolant system onto my driveway. The vehicle was towed, and the dealer later stated the radiator adapter had a small pebble that appeared to have bent some of the fins. The dealer said it was "external forces," and they are not assuming liability. I firmly believe it was a failure of the radiator adapter and not a tiny pebble that caused the entire system to fail. I write this hoping that if other issues are reported with this vehicle's radiator, it will become a known issue to assist other customers and potentially keep people safe on the roadways. I complained to Kia America, who assumed no liability and stated it was not their problem, although they never requested photographs or the affected part. I am very saddened by the response from the dealer and Kia America during this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567445January 24, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2011 Kia Sorento. The contact stated while driving approximately 40 MPH, the vehicle was sluggish and was losing motive power. The check engine warning light was illuminated. The contact called the local dealer and was informed that parts were not available to repair the open recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the recall repair parts were not yet available. The contact stated that the failure was related to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567472January 24, 2024
VISIBILITY/WIPER, STRUCTURE:BODY
Issue occurred and came to like during the past winter snow storm. The hood of the SUV does not allow and blocks the wiper blade arm from being lifted in order to clean ice off the wiper blade nor can the wiper arm be lifted to clear ice and snow under the wiper arm to allow proper operation. This design flaw does not allow safe and clear sight function of the windshield wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567159January 23, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds and while the vehicle was idling, the voltage reader indicated that the voltage was fluctuating between 11.2 and 19.20 volts. The lights within the vehicle were illuminated, the radio would turn on, and other electrical systems would suddenly activate. The contact had to unplug the negative cable for several minutes for the charging system to work correctly. The failure persisted after the repairs and had since become more consistent. An independent mechanic inspected the vehicle and determined that the alternator had failed and needed to be replaced. The alternator was replaced. The vehicle had not been taken to be diagnosed after the failure. The contact replaced the battery however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567166January 23, 2024
ENGINE
WE WERE DRIVING ON US 40 WEST BOUND,ENGINE SLOWED,AND STOPPED,ENGINE LIGHT CAME ON,FULL OF OIL WAS JUST CHANGED, WAS NOT LOW,TEMP WAS NOT HOT, TOWED HOME AAA. WE WERE IN THE MIDDLE OF TRAFFIC,JUST LUCKEY WE WERE NOT KILLED IN THAT HEAVY TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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