Kia Sedona Complaints

2,536 consumer complaints on file.

#11491347October 28, 2022
SUSPENSION
The contact owns a 2011 Kia Sedona. The contact stated that while her daughter was driving approximately 40 MPH, she heard a loud squealing sound coming from the front tires. The contact stated her daughter pulled off the road into a parking and heard a loud crack. The contact stated that her daughter had not been aware of any warning lights. The contact stated that her husband had the vehicle towed to the residence. The contact stated that the control arms on both sides of the vehicle were corroded and had fractured. The contact's husband made the repairs to the vehicle. The contact stated that she researched online and related the failure to NHTSA Campaign Number: 16V38700 (Suspension). The manufacturer had been informed of the failure. The failure mileage was approximately 195,000. The VIN is unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491149October 27, 2022
ENGINE
The contact owns a 2016 Kia Sedona. The contact stated that while driving at an undisclosed speed, the vehicle made abnormally loud rattling sounds with black smoke coming from the engine. Additionally, there was oil leaking onto the ground while driving. The vehicle was towed to the dealer where it was determined that the engine needed to be replaced. The dealer replaced the engine. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490608October 24, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Kia Sedona. The contact stated that while driving at an undisclosed speed, the front driver’s side low-beam headlight failed to operate. The contact stated that the front driver's side low-beam headlight intermittently illuminated and then failed to operate as designed. The contact stated that he was unsure what repair was performed; however, the vehicle was repaired but the failure recurred. The contact then stated that while driving at an undisclosed speed, the front driver’s and passenger side low-beam headlights failed to operate. The vehicle was taken back to the dealer where it was diagnosed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489551October 17, 2022
FUEL/PROPULSION SYSTEM
There is a strong gasoline smell inside and outside of the vehicle. This is a fire risk and breathing hazard. I took the vehicle to a mechanic to be diagnosed/repaired on 10/13/2022. The mechanic confirmed there was a leak and stated that he had never seen a leak in this area of the vehicle before. He stated based on where it was that he believes it is a manufacturer defect. The fuel line was replaced at the cost of $699.16. However, the gasoline smell inside and outside of the vehicle remains. I contacted Kia Customer Service on 10/17/2022 and they said there were no recalls associated with this issue and I was on my own for getting it repaired. There have been no warning lights/indications related to this ongoing safety issue. A recall was issued for the 2011-2012 Kia Sedona for the same reason. In that recall (SC188), the fuel rails are to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489567October 17, 2022
UNKNOWN OR OTHER
The vehicles paint is peeling off on multiple surfaces of which I have found is widely known consumer issue for Kia and Hyundai. There is a facebook group that details the issue: https://www.facebook.com/DefectiveKiaPaint/ I initially thought this was an isolated incident, but, have come to find out is much worse than expected. Please let me know what I should or can do to have the manufacturer address this issue so I do not lose more value in my investment than what one expects with an aging vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488589October 10, 2022
UNKNOWN OR OTHER
The passenger door will not open from the inside by pulling on the handle or pushing the door open button. Pulling on the outside door handle will not open the door as well. The remote wont open them as well. This is a safety issue as passengers can't get out of car in case of accident. I have brought it to a Kia dealer and they said it works fine for them and if the problem doesn't occur when they have it they can't fix it. I have an extended warranty letter from Kia that there is a problem with the rear sliding doors. I am mystified as to why I can't get this problem fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488351October 7, 2022
ELECTRICAL SYSTEM
I brought this car (owned by by son and his wife, used by me) in March 2022 re recall SC186 to the Kia dealership in Berwyn, IL and they said the new part was needed, and they'd call me when it was in for me to return to have it replaced, but they never did call to say the part was in. -- I called various times through August 2022 to check, and they gave me a runaround. I called Kia customer service on 8/25, and their records showed that the Berwyn Kia claimed they did the recall on 04/08/22 -- AND THEY LIED - THEY NEVER HAD ME COME IN TO HAVE THE PART REPLACED! And because the recall is listed as done, no other dealership can replace the part! I filed complaint #[XXX] with Kia customer service - they said they would inform Berwyn Kia of my complaint, but might or might not get an answer from the dealer. I guess I will return to Berwyn Kia to confront them on this matter -- but I wonder how often they say they do recall repairs but don't in fact do them!!!! Can you do anything to help?? Who else should I complaint to about this? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487817October 4, 2022
STRUCTURE:BODY
The left side sliding door does not completely latch when closing. I have looked for obstruction and do not see any. I and my children are very concerned that we will not completely shut the door thus causing it to open when in transit or turning resulting in an unnecessary accident, injury or fatality. Whomever is driving the car has to stand outside and push the sliding door inward as it is latching to attempt to make sur the latch is secure. Please let me know what I need to do to ensure this is addressed with the the NHTSA and/ or KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487739October 3, 2022
STEERING
Steering wheel became stiff and it's not steering. Yes, vehicle is available for inspection. Driving on freeway with my children in the vehicle when wheel became stiff. Was able to get off ramp and get home. Incident happened on 10/02/2022, currently on 2 hour hold with Kia (800-333-4542). Called local dealership, but was sent to voice mail for service department. No, vehicle has not been inspected. There were no warning lamps or messages at time of incident nor prior symptoms. Turned vehicle on this AM (10/03/2022) and no warning lights nor messages have appeared. Checked power steering fluid level and it is at the recommended level.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487036September 29, 2022
ENGINE, POWER TRAIN
The car stalled unexpectedly while driving on side roads and highway feeder roads. It first stalled as I approached a stop sign. The rpms quickly dropped from 2000+ to about 500. The car stalled. I put it in neutral and restarted the car. It turned over several times before restarting. After restarting and as I sat in drive at the stop sign, the car rocked back and forth as the engine pulsed. I left the stop sign and pulled into a highway feeder road. I got in traffic and slowed down. The car stalled again. Again, I restarted it in neutral. This time it re-engaged immediately. I pulled ahead in stop and go traffic where it very quickly stalled again. Again I restarted it in neutral where it took a few attempts to restart. I do have video of the tachometer and speedometer as I anticipated this happening. There are tell tale signs that it may happen soon such as sluggish acceleration, quick drop in rpms, and pulsed engine revving not a result of the drivers input. These stalls have happened 20+ times in the last year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482166August 31, 2022
ENGINE
Our engine on the 2016 kia sedona died and has left us stranded 3 hours from home. There was no engine/oil light warning. We have low mileage (but the light that indicates mileage also failed so we are guessing that we have between 50,000 and 60,000 miles.) We are not home but according to our phone records we definitely had oil changed in December 2021 and the oil filter is very clean. Since the pandemic we have put very few miles on the car and also did not accept many receipts for fear of contamination but we know for sure that about the oil change in December. We need the car towed to a kia dealer and we want assurances that they will replace it as part of the warranty…we have coverage for 10 years and 100,000 miles…but we can’t get a hold of anyone from corporate. We were on hold for an hour and a half yesterday and nobody picked up. Since they have had so many engine problems/recalls with vehicles from that year we felt it was necessary to report this to you to add the Sedona to the list. And…we need assurances that they will replace the engine as part of the warranty although at this point they should just replace the vehicle since I’m told they don’t make engines anymore for the Sedona. We owe $11,000 on the car so we need something done asap. Thank you. The consumer is requesting reimbursement for rentals as the vehicle has been at the dealership for 5 months awaiting repairs. The contact is still seeking reimbursement for rentals and the repairs needed. There has been no remedy given by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481837August 29, 2022
STRUCTURE:BODY
Drivers side power sliding door does not close. Grinds and beeps and door shows open on display. When you disengage the power feature the door does NOT open manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480137August 19, 2022
ENGINE
The vehicle while driving and accelerating at any given time stops accelerating even when you are pressing the accelerator all the way in. Usually occurs when I am on highways or normal roads. No check engine light or indication of failure has come up to retrieve a code and be able to diagnose the issue. I took the car to the KIA dealer service center near me, but they weren't able to fix anything, because no code came up for the issue. The not responding to acceleration has occurred multiple times for a while (Aprox. 4-5 times over the last 6 months). I am concerned as it may seem the engine is trying to stall or stop working in the middle of the road. The safety of my family and others driving behind me can be at risk because if it stops responding to the acceleration, I may need to pull to the side or may not have sufficient time to do so, causing an accident. I communicated with Kia, and they open a case report, but they advised me to submit a report to this agency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480140August 19, 2022
EXTERIOR LIGHTING
The tail lights continue to stay on even when the car is parked and no one is pressing the brakes. The driver needs to press multiple times the brake pedal to turn them off. I constantly have to buy light bulbs for the rear-end brake lights because of this issue. The Kia Dealership Service Center check the issue and couldn't find anything other than the light bulb was out. This safety issue confuses drivers behind because it doesn't know if the person driving is braking or what.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479554August 16, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Fire and smoke appeared from crevice of right side of hood while driving.Temp.gauge shot up and engine over heated.Shut car off at hotel and restarted Kia Sedona next morning to take to a Tulsa,OK nearby dealership.It performed weakly with a thumping sound albeit without over heating.Service dept at midtownkia on 4747 S Yale; informed me I need an engine replacement costing around $16,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11478821August 11, 2022
ENGINE
Upon starting the vehicle, a loud sound originated from under the hood, but would not become noticeable after driving it. No indicator light would come on. Two or three days after that began, the sound suddenly became quite loud while driving it, which prompted my husband to pull over. Thankfully we were exiting the interstate anyway. He checked under the hood and wasn’t able to locate a loose belt, which is what it sounded like. He restarted the vehicle and the loud noise continued, so we pulled into a parking lot to call a tow truck. Still, no indicator light came on to let us know anything was wrong. Our mechanic determined there was a rod bearing failure in the engine. Upon further research of this issue, Hyundai and Kia have issued many recalls for this same issue in other engines, but have not done so for Sedonas. One main hazard with this particular failure is the risk of fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478516August 10, 2022
AIR BAGS
I went to the dealership to get the Air bag recall update and now the light started coming on and off the past couple weeks. And is on every time I start the vehicle. I have little ones and need to get this fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478606August 10, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Kia Sedona. The contact stated that the vehicle's brake lights fail to turn off. The contact found that the failure was related to NHTSA Campaign Number: 20V088000 (Electrical System, Service Brakes, Hydraulic). The contact had called the dealer who informed them the repair was not covered under the recall. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477108August 2, 2022
STRUCTURE:BODY
The sliding power doors no longer function properly. The door closes, and immediately unlatches. The door can be forced closed, but can and does then unlatch while driving. Kia of Cape Coral confirmed the doors are not latching properly due to the door motors. Kia agrees the doors are covered, but refuses to remedy the issue until the motor is unable to move the doors at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477164August 2, 2022
AIR BAGS
I purchased this van pre-owned from Bridgewater Kia in NJ with an extended warranty in 2018. There was a recent safety recall for airbags and the airbag warning light was on. I brought the car into Bridgewater Kia on July 18, 2022 and was told that the passenger front airbag module needed to be replaced and that it was not part of the recall. I was also told that this defect SHUTS DOWN ALL OF THE AIRBAGS in the vehicle. There are NO airbags working in this vehicle. I was also told by Bridgewater Kia that (1) the passenger airbag module was back ordered and coming from another country so they do not know when it will arrive; (2) that I would have to pay $1,161.73 upfront before they would even order it; (3) they would NOT provide me with a loaner car; (4) that the airbag was not covered by the extended warranty I purchased from Bridgewater Kia because that warranty ended at 100,000 and we have 101,263 miles on the van and, (5) that I should not drive the car because it is unsafe. This is absurd. An airbag module is not something the owner of the vehicle can maintain. Moreover, the van is only approximately 5 years old and basically designed for people with children. On one hand the dealer is telling me not to drive it because it's unsafe, but I guess expects me, in this economy, to go rent a car indefinitely while we wait from an international shipment? It's not possible for me not to drive the van. This is a major safety problem that involves children that Kia should repair free of charge. They should also provide their customers with a safe means of transportation. They can't delegate airbags to the consumer and it's hard to believe that I am the only one experiencing this. I also want to let you know I have contacted Kia directly out in California and I'm waiting for a call back. I waited because it's only today that I was able to confirm with the dealer that the so-called warranty is useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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