Kia Niro Complaints

531 consumer complaints on file.

#11557339November 28, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
-Abnormal Reduction Gear and/or EV motor Rumble noise as identified in KIA TSB-234. The car is available for inspection. -Car not working properly/increasing the risk of stall or breakdown while driving and therefore increasing the risk of collision/accident. There is a loss of power and increased revolution noise from the reduction gear/EV motor increasing the incidence of vehicle failure during operation and accident, therefore increasing the incidence of property and bodily injury/damage due to known issues by KIA currently being serviced only under TSB and not as a recall. -This problem was confirmed by the dealer technician. The technician also identified that a TSB exists for the identified issue. Per technician same issue has been previously serviced by the dealership for other Niro EV customers when under 100K (warranty period). Per the technician, this problem occurred outside of the 100K and would require authorization from KIA corporate. Kia customer service was contacted and was unwilling to resolve the issue. -Yes a test drive was performed with the technician who was knowledgeable about the issue and the TSB who immediately identified the issue as the one identified in TSB-234 and informed that some vehicles in the past have been serviced for the exact same issue but require KIA Motors authorization for service outside of 100K. KIA is unwilling to provide authorization. -No prior warning signs/warning lamps, Issues started happening after 100K. The dealer was notified at the time of service of another recall on the current vehicle. No resolution was provided for the safety issue being experienced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557277November 28, 2023
SERVICE BRAKES, AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I had front collision that caused by having difficulty switching my foot from acceleration pedal (gas pedal) to brake pedal, my foot movement from gas pedal to brake pedal has been restricted by friction between my shoe and brake pedal that delayed my foot movement and caused the accident, Automatic emergency brake did not function too. Also air bags did not open at this front collision.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11557137November 27, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I was driving and the car was stuttering. Then after I stopped for a bit it resumed normal operations. Then the warning light came on, then it went off again. This happened for a couple of weeks until finally, while on a road trip at the end of July 2023, the car seemed to just lose power in 4th gear and I would have to really rev the engine just to keep it moving, that happened while on a road trip. I called the dealership several times during the trip and they said I’d already had the computer recall reset so they didn’t think it made any sense. I took it to my neighborhood repair shop when I got back and they said two spark plugs are shot, they replaced them and it ran fine. But now it’s stuttering again, just a few months later. I called the dealership again and they said I could bring it it for a diagnostic (not free) and then I got a letter about a recall. Not sure if it’s related to my issue because the dealer said probably not and said they’d call me when they knew more and my car had the computer issue not this one. No one has called and the car is still stuttering. I took it to the mechanic again and he said spark plugs look fine, but again, it is losing power in 4th gear, just around 45 mph only when I’ve been driving for more than two hours. I would just like the dealership to take a look and fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557140November 27, 2023
SERVICE BRAKES
Breaks seized to respond when doing a sharp break. Vehicle did not break and slid off until it hit the vehicle up front. Waiting for vehicle inspection to begin. No warning signs, lights, or prior issues happened before the incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11556603November 23, 2023
ENGINE
Car stalled, overheated due to coolant leaking into car parts which is causing catyllac converter to not work correctly. The issue is not with the catillac converter but the faulty piece that causes coolant leaking. This is a known issue amongst Niro Users. KIA is illegally forcing customers to purchase the most expensive part instead of bypassing so that the heat exchange system doesn’t leak into converter. The same issue affects the EV model which KIA has recalled but they refuse to add the hybrid to the recall list. Please help. The repair is $3,000 and customers that have paid to fix only end up in the same position moths later with the same issue. I reported the issue to KIA and my claim was denied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556459November 22, 2023
POWER TRAIN
The contact owns a 2019 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555605November 17, 2023
POWER TRAIN
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555688November 17, 2023
ELECTRICAL SYSTEM
Problem has not been remedied. What is my recourse? How long do I have to drive around worried about the car going on fire?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555439November 16, 2023
POWER TRAIN
The contact owns a 2018 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554982November 14, 2023
ELECTRICAL SYSTEM
This recall specifically says my car it's a fire risk because of this recall. I have the HEV warning light on in my car on just as described in the recall notice but no Kia dealer wants to repair my car until the recall notice has a remedy from corporate. It's been over 2 months and still no actual recall remedy found. My car is still a fire risk with the HEV warning light on and the same kia dealerships don't want to fix my car due to no remedy. This is insane! Why did I buy this car? I spent 19k dollars in this car and right now is completely unusable. I would like my money back but it's too late for that. I'm going to contact a lawyer now since the company has identified a recall problem but it's not fixing it. I'm hoping the NHTSA can help me somehow. I'm giving my lawyer a copy of this complaint as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555058November 14, 2023
POWER TRAIN
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554783November 13, 2023
POWER TRAIN
The contact owns a 2018 Kia NIRO. The contact received notification of NHTSA Campaign Number 23V534000 (Power Train} however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had stated that a warning light had been illuminated. The manufacturer was not made aware of the issue. The approximate failure mileage was 160,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554157November 8, 2023
UNKNOWN OR OTHER
The engine oil levels are dropping rapidly. This percentage number is displayed, making the driver think that an oil change is needed or that there is a leak. There seems to be a miscommunication from a sensor to the computer system. The mechanics at the dealer keep saying that nothing is wrong with the car. Because of the rapid decline of the engine oil levels shown on screen, one cannot know with certainty when and if there is a real oil consumption or not. The vehicle was inspected by a KIA dealer who so far, has not been able to diagnose nor fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553924November 7, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Nothing has happened yet, but I am very concerned about my car catching on fire due to the recall notice I received. I want it fixed ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553830November 6, 2023
POWER TRAIN, ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:PORT
The contact owns a 2022 Kia Niro PHEV. The contact stated while driving approximately 45 MPH, the HEV warning light illuminated. The contact called the local dealer, who informed her to bring the vehicle in for service. The dealer diagnosed the vehicle and informed her that the failure was due to the port component. The vehicle was repaired, but the failure recurred. While unplugging the vehicle, it failed to disengage from the port. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V534000 (Power Train). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553199November 2, 2023
POWER TRAIN
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552803October 31, 2023
POWER TRAIN
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552926October 31, 2023
POWER TRAIN
The contact owns a 2018 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552928October 31, 2023
POWER TRAIN
My car sometimes lurches when I am moving from a stopped position. This is dangerous as it causes the car to hesitate when I am sometimes pulling out across traffic for a left turn. It is especially frequent when I am on a slight incline. It feels like it might have something to do with the transmission shifting from the EV mode. I have read about other people having the same problem with this car on online forums but there have been no recalls and they have the same trouble getting their dealerships to fix it. I took my car to the dealership multiple times, and they were able to reproduce the issue and thought it was initially something to do with calibrating the computers. It seemed to temporarily "fix" it so I picked it back up, just to have the same problem a week later. Since it happens sporadically, it has been difficult to get the dealership to fix the issue as sometimes they are unable to reproduce the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552062October 26, 2023
POWER TRAIN
The contact owns a 2018 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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