Kia K5 Complaints

508 consumer complaints on file.

#11594072June 12, 2024
FUEL/PROPULSION SYSTEM, SEATS
When I was driving I heard big boom sounds in my backseat which ended up being my fuel tank which expanded and raised the back seat. It slowly got worse impacting my car’s fuel sensor and the tank expanded more and more I drove.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593258June 8, 2024
FUEL/PROPULSION SYSTEM
My Gas tank has Expanded in Size and has made my back seat Pop up and gas leaking when it does because the ring around the Gas pump would Loosen Up. I noticed this issue first around April of Last year when it got Warmer. I would have horrible fuel efficiency, and my gas hand acted very Crazy. A few times it felt like I had been hit by a car from the Back a large Boom! When I am have a problem m car would slow down on highway and wouldn’t Accelerate at all. For past few months it started again. But what made me take it in was a louder bang followed by seat not only popping up but not being able to close. Service center kept my car said it was not safe to drive , I have been without transportation going on 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593181June 8, 2024
FUEL/PROPULSION SYSTEM
Backseat made loud noise and the backseat popped up car started to cut off and stumble as there was no gas in the gas tank leaving me stranded on the side of the road out of state were i donr stay in the way back home to ga
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593173June 7, 2024
UNKNOWN OR OTHER
Glacier white pearl paint is faulty. Chips and peals. Simply driving the car and getting rained on caused the paint to chip and peal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592111June 3, 2024
ENGINE, POWER TRAIN
Car will lose power when accelerating and slow down to an almost complete stop in traffic with no pick up it will jerk as it is trying to accelerate it has happen two times in six months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591680May 31, 2024
ENGINE
When you get in the vehicle to turn it on the lights are on an everything else accept for the engine. The dashboard says the the vehicle is on, however it is not. Diagnostics shows no problems. This is on going in the New K5 community.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591023May 28, 2024
FUEL/PROPULSION SYSTEM
Gas tank expanded and bent the undercarriage up so much it blew off the fuel pump cover and pushed up the back seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588860May 15, 2024
FUEL/PROPULSION SYSTEM
I was driving home yesterday and experienced a loud pop in the back of the car and found the backseat had lifted because the gas tank had expanded I am at the dealership right now Hoping that they will give me a loaner And I would like to trade the car in because I don’t trust the car anymore There are other reports of this similar issue I found online The reports say that there is a PVC pressure release valve that is getting stuck and causing the gas tanks to explode I am currently at the dealership and it is going to be inspected It is the first time this dealership has had this issue reported But there are six other incidents reported in other states like Texas, Louisiana, Florida, and North Carolina
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588565May 13, 2024
FUEL/PROPULSION SYSTEM
I was driving when I heard a loud bang and my 11month old son who was in the back seat woke up then started smelling gas and I looked out my mirror and gas was spewing out of my closed gas cap when I pulled over and looked my back seat was off its mounts and what I assume is the fuel pump was popped out of place as well I have taken it to my Kia dealer and they said it has been escalated to corporate I am still waiting for an update
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587108May 6, 2024
ENGINE
While driving in a utility work area on 5/3/24, there was a worker placing cones to redirect traffic. Since he was very close to the travel lane, I proceeded very slowly While placing a cone, the worker got to within a few inches of the passenger side of my vehicle. This set off a warning in my car that something (or someone) was very close. After exiting the work area, I tried to accelerate, but I was unable to. I estimate the car was going no more than 5 mph. Fortunately, there was no car behind me or coming toward me, and I was able to turn left into a shopping center parking lot. It was then that I noticed a warning on the touch screen display that read: "Engine Management System - Details". When I went to look at details, it gave me some warnings but I don't recall what they were. Unfortunately, I did not get a screenshot of the messages. I tried turning off the engine several times, but there was no change. I called the dealer where I purchased the car in December 2023, but he was unable to provide any help without physically looking at the car. Since the dealer was about 40 miles away, that wasn't an option. He did however, provide me with a number to call for emergency roadside assistance from KIA. After about ten minutes, the car restarted without any issues. If this would have occurred while driving at higher speeds, it would have been extremely dangerous, most liking causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586696May 3, 2024
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: ASSIST
Instrumental Cluster has went completely out. The only light that’s on is the seatbelt light on my 2022 Kia K5. That’s is strange for a brand new car unless there could be a recall which is for the late 2022 / 2023 model cars. I contacted every Kia dealership near me and would not tell me what the issue could be that I needed to bring it in. The amount just to do a diagnostic was not in my budget but finding out later that there are recalls for this exact reason, does not sit well with me. I contacted a service manager in Sherwood AR where I lurched my vehicle to see if its cover under warranty and he has not called back. It’s not customer service satisfying that neither techs were even willing to tell me why it just magically stopped working on a brand new car. I put my life at risk driving my kids and myself to work, I couldn’t see how fast I was going, don’t know how much gas I have in my car, signal light comes on but no sound… NOTHING. Something has to be done and seeing that other Kia’s has had this same issue does not sit well with me and a Kia owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586624May 2, 2024
ELECTRICAL SYSTEM
Air conditioner blower goes on and off intermittently without any pattern. Sometimes it will work for days and then will not turn on again. There is no rhyme or reason to it. Without the blower working I cannot defog / defrost my windshield and gives me poor visibility. Brought it to the Kia dealership they said the fuse wire harness has melted and fused into the engine block. They went on say that it will cost around $5000.00 to fix. Because I drive frequently I am out of warranty. The service desk office manager said she has been seeing more of these come in. Sounds like a manufacturer defect and should be under recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586351May 1, 2024
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
My car just stopped working, it was towed to a local Lokey Nissan in Clearwater FL where it was purchased. Since it was a defect Lokey Nissan sent it to Lokey KIA in Clearwater FL. Lokey KIA stated the gas can had expanded and also caused damage to the frame and the cost to repair was more than the value of the car so they sent it up to Corporate for further instruction. This was 6 weeks ago. Nobody will return my calls, KIA still has the vehicle and I am getting nowhere here and am without a car. Please help I don't know what else to do!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582181April 10, 2024
VEHICLE SPEED CONTROL:THROTTLE, ELECTRICAL SYSTEM
The contact owns a 2024 Kia K5. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who diagnosed an additional failure with the main wiring harness array. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580784April 2, 2024
UNKNOWN OR OTHER
Fails to upload contacts. Voice recognition does not work. Does not identify caller. Only way to use their system to answer a call while driving is to physically pick up the phone from the charger, look at the phone and press the bluetooth function twice to answer the call.. I was at two dealers and talked to their corporate customer service reps and an escalation rep who told me they do not support Android any longer and to hard wire Android play for use. I tried that and Android play does not work very well. To answer a phone is basically the same process. The mechanic at one of the dealers has a Kia and told me he has the same issue. How many other folks are driving Kias and have to take their eyes off the road to answer a call? This is Extremely dangerous. Kia will do nothing to fix the problem. The car is my office. I need to have these functions working just like when i purchased the car. This is my business. This is going to cause a crash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579395March 25, 2024
STRUCTURE:BODY
Back number was replaced
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11576691March 11, 2024
ELECTRICAL SYSTEM
I was experiencing problems with my air conditioning not staying on and the blower would not come on at all. It would come on sometimes but it stop cooling and sometimes it wouldn’t come on. I reported the problem in November 2023 and was told that the something in the wiring harness had burnt out and the wiring harness had to be replaced. Their earliest available service appointment was in February 5, 2024. I asked if it was safe to continue driving, and I was told yes it is drivable and wouldn’t be a hazard. It’s been over a month and I can never get the status of my vehicle from the service department. I contact the Kia corporate office and they gave them a service completion date and my vehicle has not been repaired. After a second attempt with the corporate office, the corporate office call wasn’t answered so a message was left. This vehicle has 34K miles and should not be in need of such a repair for a 2022 Kia K5. It’s March 11, 2024 and I’m without my vehicle and haven’t been provided with a loaner after several requests. I have learned my lesson and hoping this matter will be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574622February 29, 2024
FUEL/PROPULSION SYSTEM
I was driving on [XXX] Orlando Florida on [xxx] doing approximately 70 miles an hour when a large explosion occurred out and within my car the whole car shook this happened twice within a 5 mile radius. The car was eventually brought to Kia city in Orlando, where they determined that the fuel system had failed . the valve had failed, and the fuel system tank and fuel pump had swelled and blew .This could lead to catastrophic explosion in the vehicle, and or someone catching on fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574573February 28, 2024
SERVICE BRAKES
2023 Kia K5 GT, 8300 miles. Took car for 1st oil change and dealer said front brake pads and rotors need replaced. $800. The car is driven to school and home. How is this possible? Brakes should not be worn out this fast! Does this mean every oil change appointment will be $800 to replace brakes again. Reading forums this is a common issue for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572809February 19, 2024
AIR BAGS, WHEELS, LANE DEPARTURE: WARNING
I was involved in an accident where my lane departure warning did not work! I was hit twice, causing significant body damage over19,000 in which my air bags did not deploy!
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

← Back to Kia K5